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3.0 4 Reviews

Pet Express Complaints Summary

2 Resolved
2 Unresolved
Our verdict: While Pet Express has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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Pet Express reviews & complaints 4

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N
3:54 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pet Express scam pet delivery service

The service and the puppy seller scammed me. They used louie manaton out of clawson michigan 48017 (Seller) and hamish daquan also out of clawson michigan 48017 (Pet chauffeur/delivery express delivery service) as the western union payee information. They promised delivery of a welsh corgi puppy sold through purebredswelshcorgies.net (Website is still up! Even though reported many times). The only communication was through email and texts.

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9:24 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Pet Express fraud pet delivery service

We bought PUPPY online from breeders under the name of Kerry Roussel ([protected]@yahoo.com) and wired 410 sterling to Western Union address in Wick Scotland
payment details:

Destination: Wick, Scotland
Amount in words: 475 euro
Receiver : First name :Scott . Last name : Hernandez
Address: Burn st. Wick, Scotland

We then received an email stating that the puppy required insurance prior to delivery under the name of PET AIR EXPRESS

The payment details were as follows:
Name...WAMFOR PATRICK
Location/ country...Cameroon
Address...12 deans ave.
City...Douala
State...Littoral
Zip code...00237 .
Test Question...What colour
Answer...white
On investigation we found this company to be a fraud

We did not send the money and contact the puppy owner for a full refund
We are still waiting for a refund.
DO you have any advice?

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R
R
rrnegley
Princeton, US
Apr 06, 2015 5:40 am EDT

I just got scammed by the same company. But I lost 550 dollors. I refused to send anymore. The wanted 2000 for a special sipping crate. I reported it but know I'm not getting a refund

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4:24 pm EDT
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Pet Express $325 shipping for free [censored]zu pup

A beautiful shih tzu pup was for free (via [protected]@yahoo.com) in East York, Ontario and was registered and ready to ship by Pet Express Courriers (spelling issue). Just send $325 to address matching a complaint seen on this website. Pet Express Courrier website does not exist. Couriers number is somewhere in Manitoba, Canada and they promise to deliver them to your door. When its know that US Customs/FDA will hold an animal for 3 wks or more required for international trade of animals.

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1:45 pm EST
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Pet Express selling online parrot spam

There is a online advertise abt "african grey parrots available for free adoption this xmass‏' from< [protected]@gmail.com> that he is giving his parrot free for adoption and i hv to pay 275 CAD to courrier only after they come at my door step.but after having all my contact info they r demading this amount right now via money gram at this (NAME;...MRS KELLY ANDERSON
COUNTRY...CAMEROON
TOWN;... DOUALA
TEST QUESTION...WHEN
ANWER...TODAY) and giving comapny info (CARRIER DETAILS(person bringing the bird over to you today in the evening around 7.45-8pm your time)
Name of carrier...Mr Karl Peterson
Agent Number...AFID .8655
Flight and
Details;... (NOT ACTIVATED)until payment is comfirmed).the also called in v bad english insist to payment, that i am never gonna do.

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Jenny Begg
Omeo, AU
Jul 01, 2009 2:47 am EDT

1-7-09
I have had a similar experience this time they used the name Pet relocation Professionals world wide pet carrier and as I am in Australia it was the Sydney branch.The birds advertised were 2 African Greys for free due to owner Sandria Manu having cancer and no longer being able to look after them, after numerous emails was organized to have them delivered from her place(supposedly Sydney)to me in country Victoria, again the courier would only accept payment via Money Gram to country -Cameroon
Name of carrier was Mr Denis Parker
Agent no.AFID.8655
Luckily living in a remote area there is no Money Gram office anywhere near so I did not pay anything

B
B
been had bad
Marcellus, US
May 14, 2009 8:07 pm EDT

05-14-2009
As above I have had a simular experience, with Pet Express Courrier service also using name USA Pet Courrier and French Pet Moving Services OH branch-manager: Mr Holman Gold, SAT Line:[protected], the're e-mail:usa pet courrier@consultant.com
A gentleman name Christain Malik (his e-mail is:
christianmali@gmail.com)posted 2 free Macaws because he could'nt take care of them anymore. Several letters back and forth very detailed about birds. Agreed to pay shipping from OH to MO was fair price. The birds were to be delivered to my door step
by 12:45am. But they got held up in Indianapolis IN
Needing insurance and vaccine, so more money. I checked out the insurance(VPI Pet Insurance) is a real buss. I contacted them(to late)they do not write travel policies. And this money was to be refunded back to me when birds were delivered. Now they say that customs won't release birds till I pay for document saying I am the owner(a lg amount) I refused.
I ask for number of customs, I was givin four, all SAT:
[protected], [protected],
[protected] and [protected]
Then I ask for the address it was N.Meridian St
& r w-bth St Indianapolis In. Meridian is real but the
other is not. I told them that I would come & pick up bird from them, they got all excited said if money wasn't there in 30min birds will go into quarantine so I should just pay. I did not.
(All money was sent through western union)
lst. flight plan:Name of carier:Mrs Donns Christopher
agent# AFID-8655
airline:Air France Air Ways
arrival at my door step
BE AWARE THEY SEND PAPERS THAT LOOK REAL

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