Petco
reviews and complaints

What a traumatic experience for our dog Abby. The Santa at the Venice Fl store on Dec 9 was the most pet unfriendly Santa ever Did not say hi, barely looked at didn't engage whatsoever with my Dog. Gave off a lackluster lackadaisical attitude which frightened Abby and she gets along great with everyone. Should have had a Santa that actually LIKED pets. Money went to a good cause but seriously was a bad experience as evidenced by Abby's photo ears back 5 feet away from Santa and scared! What a disappointment

went in today to speak to the dog trainer Caitlyn about the Dog training for my pup All the registers were full and there was more than ten people in line behind me. The cashier called for her. waited almost 25 minutes until she finally came up. Although it was hard to tell she was an employee since she was t wearing any kind of uniform. heard someone ask her to finish helping with the line and she very rudely said no with an attitude in front of everyone. She wasn't that rude to me. But If I was in line still I would've been very upset.

Linda the one who helped me was very nice and thanked me for my patience and apologized.

Petco Customer Service over the phone is absolutely disgusting. I work in retail and I know how you're SUPPOSED to speak to the customer. First of all they dont even sound like they care about my problem, they sound like im bothering them. I Called about a charge to my account that I wasn't supposed to receive and they transferred me to this lady that kept cutting me off. She kept telling me everything I was saying was wrong. I can tell you this much, Petco will never be getting my money again. Fix your customer service Petco, its sad.

The manager of this store do not work closings or weekends except on a holiday weekend when ALL are required to work. The assistant manager seems she will follow suit. They take advantage of the "older" generation having them do all the closings, cover shifts and does not give them their days off they requested. I know retail most need to be available all the time but should go for ALL employees not just one. A almost 60 year old should not be the one doing 4 closings a week and should get their 2 days off together to rest and most of all should never have to do a close into an open shift. I worked retail for over 20 years and I believe it should "TRY" and stay with 2 open, 2 close and a mid shift for all that are capable making the workplace fair and workable.This manager previously worked the Dover store and it was the same there. Wish my husband had not have transferred with her to the town we live, he may have gotten a fair schedule had he stayed away from her. I hope upper management will look into this and resolve the issue, its sad to see people being taken advantage of when its not necessary.

Hello my name is Steven Kelvey. I never take it as far as complaining on a corporate level about customer service.
I purchased 2 Guinea Pigs from your location in Dartmouth Massachusetts, Store # 1870, one Guinea on 11/7/17 and the other 11/8/17. I brought the Guinea Pigs home and my children were extremely happy. I noticed over the course of a week or 2 that the Guineas were scratching more and more frequently and as I researched online it says it could be from the aspen bedding and not knowing any better because the appetite and activity level of our new pets was fine I continued to carry on until my daughter was holding them like 2 weeks later noticed scabbing on them so my wife brought them to the vet where they diagnosed them with ringworm, that visit costs me 120.00 and the antifungal medication cost 85.00 for a 6 week course of medication. I called the store and the manager or supervisor on duty said that there is nothing they can do because we were 3 days outside of the 30 day warranty window and we should have called immediately the first week and it says so in the disclosure on the back of the paperwork.
I read the disclosure for small pets and it does not say anywhere to call for the pets itching intermittently, it says that is they show signs of illness and obvious sickness. no new pet owner would think that a little bit of scratching from a guinea pig is a sickness especially when the activity level and appetite is up to par. I have been shopping at Petco for a long time for numerous pets and right now I am upset enough to complain. I feel like I should be reimbursed for my costs of 205.00 for veterinary bills and I do have all documentation supporting the Vet Bills. I appreciate you're time and I hope to resolve this problem soon. My E-mail is [protected]@gmail.com and my phone number is [protected]. Thank you

I have two bearded dragons and I have to buy lights for their cages. In the boxes, the lights haven't been right, they've been broken, and they short out within a week or so of me buying them. I've spent easily more than $500 on lights alone just trying to fix that and I can never get them returned even if they weren't in the right box or if they were broken. It's frustrating because they need the lights to survive and I don't want to always spend an arm and a leg when I should be buying lights like every 3-4 months or so.

The Eureka, California Petco store on 12-16-2017 ignored the corporate price matching policy posted at Petco.com, which includes a handful of web retailers that qualify for price matching. The checkout clerk refused to pricematch an item with Amazon.com (the item was shipped and sold by Amazon). He said he's only allowed to price match against items on Petco.com. He wasn't interested in looking at the price matching policy, as if he'd heard this all before from customers.

I asked to speak to the manager and that person repeated the same story. She wasn't interested in looking at the price match policy I was holding on the cell phone in my hand. She said she is only allowed to pricematch Petco.com and that if I didn't like it I "should take it up with corporate."

The item, an automatic pet drinking fountain, was $79.99 in the store. Amazon was selling it for $45. The funny thing was, Petco.com was also selling it for $45.

I don't know what's worse... refusing to honor Petco's own customer policy, or that Petco's own website was selling an item for almost half the cost of the identical item in the physical store.

I've shopped at Petco for several years, and always bought from the store when items were a few dollars more than Amazon. Petco has lost me as a customer. It was a shocking experience.

I received a coupon in the mail for a 10 grooming voucher. Thats all it says. Even the employees agree that the coupon is badly worded and it is read as 10$ for the grooming . When i went to pay for the grooming I was only given 10$ off, the store manager was rude when I wanted him to come and adjust the price and he tried to tell me "Definition" of the word voucher. He agreed it was badly worded but he said " it dont care its not how its fraized its what it means". I was very angry and just paid to get my dog back, then when we were leaving one of the the employees was sitting in her car smoking POT.

Today I was at your Chesterfield Mo. location. I brought my kids in for goldfish. We have bought many fish at your store there over the years. Today I was told if I wanted to buy gold fish I would have to let the water cycle for a week before I could buy my fish. Is this a new PETCO policy? My kids as you can imagine were upset and I was very annoyed. I was being questioned by this employee about what I was doing. I said I have another tank set up at home that I could put the fish in in the meantime. She asked what kind of fish were in that tank. Honestly I don't know. I mean some people buy these goldfish and feed them to other animals and she is questioning me and won't let me buy goldfish? So we left empty handed and went directly to Petsmart where they were happy to sell us goldfish, snails and some plants and accessories for my daughter. I also bought my $57 of Brightmind Dogfood from there as well. Sorry Petco. I am a grown woman and did not appreciate any part of my experience in your store. Seriously I was NOT ALLOWED to buy goldfish?

For the past 2 years I have been taking my dog Sadie to have her picture taken with Santa at the West Chester Commons location in Midlothian VA. The first year I fell in love with the picture... last year not as much and this year is awful. I understand that the money that I pay to have the picture done goes to a good cause but I do expect to get a good service for my money. At least have a santa that looks real.

I have placed three orders in the past two weeks, The first one went great. The second one was placed on Friday December 1st and today is Wednesday December 6th and it hasn't even shipped out yet, It says 2-5 days.
The third order was placed on Monday December 4th at 9:08am. I paid for next day, which says if placed before noon that it will come next day. Well I placed it at 9:08am so I should have received it on Tuesday by 8:00 pm. Well it never came so I check and it said I would get it today. But then when I checked it at 8 pm it now says Thursday, that I will receive it. I called customer service and waited 52 mins yes 52 mins to talk to a lady that was like you will get it tomorrow. Really?!? Did she not hear me say, I paid for next day. So then I asked to speak with management and she puts me on hold and comes back and says they're still on another call but that she can give me the shipping fee back. Ok well that's nice and all but obviously if I paid for next day I really needed it ASAP! 🙄 Petco.com needs to work on there shipping procedures and you should never have to wait almost an hour to talk to someone.
Thanks,
A very mad customer 😡

I took my yorkie for grooming on 12/2/17. I told them i want a cut for my furry daughter and I specifically said NOT to cut the pony tail and i mentioned it theee times and i also asked them to give a round face cut, shave the tip of the ears and I showed them a picture. When i picked up baby, the groomer had shaved half of her pony tail from the back and now my baby has partial pony tail. I have gone twice for grooming, the first time i was satisfied and happy but this second time will be my last time grooming my yorkie at Petco. You need more professionals groomers who pay attention to their customers. I am paying for a service that i am not getting and apparently the groomers do as they like and they dont do as specified. Not a happy camper at this moment.

I know that the store price matches their online products which I have done several times in the store... last night 12/02/17 I went to my local Petco on Clairton Blvd, Pittsburgh PA 15236... in the store the dog toys I wanted were buy 1 get 1 50% off, but on line the same toys were buy 1 get 1 Free...the manager Bob would not do the price match at all... he said they would not know how to ring them up like that... Seriously? It doesn't take a rocket scientist to figure out buy 1 get 1... needless to say I did not purchase anything which I had a couple other items to get as well...I will now have to restrict all my purchases to Chewy.com I have bought a lot from this location, I own 2 bulldogs so needless to say I have to buy top of the line everything for them... Bob the manger lost the sale and me as a customer and I will tell friends as well that if they don't want to order online go to Petsmart to get better customer service.

I visited this petco because I wanted to just stare and admire the beautiful ferrets. However I noticed that their cage was very dirty with a lot of their bedding bits stuffed in their food and no employee was taking care of them. The white one seemed to have small bits of brown particles on their back and seemed really scared. I love ferrets and wouldn't want them to see them suffer while waiting to be taken home to a family. Please take better care of them as they are adorable exotic animals. They shouldn't be treated with disrespect and neglect.

My parents took our 9 month old dog to Petco for her Grooming. After a few hours the Groomer (Peter) called my dad to notify her that the dog was ruched to the Vet because he had lacerated her right lower eyelid. My family and I rushed to the Vet and was notified that my dog will need surgery to repair her eyelid. When it came to the surgery date Petco gave my parents the run around and my dog had to wait to have her surgery for at least 2 hours. I called Petcos complaint dept and also the corporate office and no one has been helpful nor act like this is a serious matter. This is the worse company I have ever came across and I will take further actions . Our dog is like our child and due to the negligence of the Groomer (Peter) at the Little Neck location my dog was severely injured. All we keep hearing is ( we are sorry). No follow up called were made to see how my dog is doing from either the store, the distract lead David nor the complaint board. This was an inconvenience to my elderly parents to have to drive at least 25 Miles back and forth to the Vet which is located in Long Island. This isn't a simple order mishap, this is a serious situation in which Petco does not show any remorse or has not offered any compensation for our troubles or suffering. I am truly disgusted with everyone from Petco. Case # 8505932

I took my dog in for grooming services and explained what needed to be done. There are also notes on the account that it is scissors only. The groom completely fail to follow instructions and shaved my dog. That is unacceptable and unprofessional. It seems that Petco will hire anyone without experience. I've been going there for about five years and all it takes is one mess up to stop. I would not recommend ANYONE to take there dogs to the Petaluma location!

Every day we go shopping at petco for all of our animals I don't have nothing against people smoking marijuana but Sean is always smoking in front of the store and always smells really bad when we try ask for assistance poor guy don't even no where he at sometimes that's how stone out of his mine he is my daughter is only 9 and people who smokes do more damage to the ones around them so pls I encourage you to remove him from petco or make him transfer cause I will not stop till he's gone its disturbing that he can follow a simple protocol to help customers and gives some much attitude for nonsense

I have always acted Petco over Petsmart, all of the years I have had animals. My last two trips to stores were very disturbing, one I was ringing out for dog treats from my dog and turn back around to get cat treats as a second transaction telling them that I forgot to get my cat treat someone walked up to me and told me that they were closed and made me leave the store without my last transaction. The extra two seconds of ringing in cat treats so that my cats could have treats when I got home and I didn't just give something to my dog would have been really appreciated but I guess they just had something better to do that evening. It's not like me to complain and I put that one off for a couple weeks I'd work to 12 hour shift that day and excuse me for not knowing what time it was when I walked out of work. This morning, I called a different location for information on how to transport my fish safely on a four hour trip to my new apartment. The girl told me that she didn't know that she had never done anything like that before and to put them in a bucket. No heater no insulation no nothing just put them in a bucket . That would have killed my 12-year-old Plecosomus. The lack of care poor attitude and misinformation that is going on in your stores has now switched me to Petsmart who took 30 minutes this morning to teach me and help me gather the information I needed to transport my fish successfully between the customer service and the lack of treats made in the USA at your stores at this point I'm gone

I bought two baby leopard geckos at petco and they were impacted from the calcium sand and then I go back in weeks later to find this baby in terrible condition. It looks severely impacted and it has stuck shed all over its body, not mention it's abnormal spine. They're treating their animals, reptiles especially cruelly! I would love the sand in the tanks to be replaced with a different substrate. I would also love the petco learns how to take care of their reptiles the right way. Not just leave them be

I frequently shop at petco and have for years but nows it has been harder to justify sticking to petco for supplies because of the new asst manager at my local store. He obnoxious and condescending not only from what i see with interactions with his employees but also with customers. I have asked him several times for help in finding items and he always pushes me off to another employee who had been workimg on something else and then i just see him walk around and that is it. I have only seen him work a register once and that is the only work i have ever seen him do. One time i was in line to make a purchase and there was 5 people in front of me and 5 people behind me and the office door was open and he looked to be asleep at a desk and the cashier tried numerous times to get his attention because the check out line kept getting longer. This man and i use the term man very lightly because he is more of a child abusing his authority is named Will and hope his attitude gets fixed or he gets replaced soon because i am at the last straw shopping here anymore. Its ridiculous to think i have put up with this for so long but i do prefer petco carried brands but im so to the point where that will not keep me shopping here. Thank you for reading this and im sorry if this is the first time someone has said anything and i hope this can be resolved.