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1.5 583 Reviews

Petco Complaints Summary

72 Resolved
500 Unresolved
Our verdict: With Petco's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Petco reviews & complaints 583

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I
1:32 pm EDT

Petco dog grooming

I brought my mini schnauzer to get groomed. I told the girl to leave her beard. she looked my dog over and said she wouldn't need to touch her face at all. I told her the rest of her can be cut. She said she would try to do the same as they did last time, I agreed since it was perfect last time. I told her she tolerates brushing and knots well and it shouldn't be a problem. Her legs get a bit tangled but again she brushes out well. I restated just don't touch her beard, leave it. She said "ok not a problem, but she may need to cut the rest of her"... I said fine do what u can but try first. I picked her up, PAID FIRST as required, then she brought her out and her beard was GONE! I said "who cut her beard?" she said "I did." I said "I told you to leave it." she said "Oh, I thought you wanted it trimmed, all I did was trimmed it up a bit." I said "no! I told you to leave it!" she said "is it ok? do you like the way she looks?" NO I DON'T, I told her it was fine bcuz I was pissed and just wanted to leave before I said anything I shouldn't. I wanted to cry I was so upset. My goodness, if I wanted it trimmed I would have said trim her beard, NOT leave her beard do not touch it. UGH! $55 for a shaved dog? she didn't even try to brush her out. NEVER AGAIN! why hire girls who are untrained to listen to the pet owner. If this is the case, have a form owners can fill out listing specifics so it's there written out and seen instead of ignored. It will take a VERY LONG TIME for her beard, a trademark in schnauzer breed, to grow back to the length it was. She didn't trim it she cut it off completely! it was not tangled or matted, she just DID NOT LISTEN TO SIMPLE INSTRUCTION TO LEAVE HER BEARD!

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Update by IDK2
Jul 15, 2017 4:05 pm EDT

I received a quick response on twitter for my complaint, I was given a full refund which Im satisfied with. Also the manager insured me she would better train her staff to listen to the owner of the pet and understand their request. That is all I hoped for was for the staff to do what was asked, not what they think the person meant by it. So thank you Sarah, I hope this helped and doesn't happen to someone else.

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8:16 pm EDT

Petco crickets

I live in Buckley, and the closet pet store is in Bonney Lake. They are always out of crickets, with no other stores near me. I have to drive 40+ minutes to get crickets. Last week all the Petco in the area were out of crickets, making the nearest place to get them over an hour away. They were suppose to get a shipment in Tuesday, delayed due to holiday, was then told Friday and it is now Monday and out tomorrow. I don't have the time or gas to drive 40-60 minutes away, especially when I have reptiles, who now have no crickets. They are also almost completely out of mealworms as well. You have just lost a customer, along with several others who I have seen storm out of the store.

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10:17 pm EDT

Petco employee service

My husband & young son went into the Petco to purchase fish for our new tank. They wanted to buy inmate cicklets. My husband has had this kind of fish before. Well when he asked to retrieve some of these fish the gentleman began intarigsting my husband out my husband! Asking what size our take was. (It's 30 gallon) Told my husband he couldn't have the fish bc out tank was two small... How? When they had them in the exact same size tank? Doesn't a fish only get the size of it's surroundings anyways? Oh I forgot to mentioned this all happened 15 minutes before the store was to close, which is probably the real reason he didn't want us to give us the fish! Because right after he wouldn't give my husband the fish he quickly got on the loud speaker and informed all customers the store was closing. What great customer service to rush customers service your company to refuse a sale & to rush customers out the door!

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10:03 am EDT

Petco lack of reptile food

I went to the Grants Pass Petco yesterday and their reptile food department looked like they were going out of business. No wax worms, no crickets no fruit flies. I don't know what their excuses were yesterday because there was nobody in that department. In fact I only saw three workers in the whole store. The counter guy, the groomer and the dog trainer. I'm going to start calling them excuses are us.

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7:38 pm EDT
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Petco treatment of birds

So I come to petco for certain bird treats. My finches love but last couple weeks have been horrible. You carry exotic birds but have no perches in cage for them. I said something 3 times. This week you had finches that were thrown in cage no perches no nest and their feet hurting. I reported this to your workers and they don't care. Why be a pet store if you don't care! Why work there if you don't care! Made me very sad such mistreatment.

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2:31 am EDT
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Petco lazy cashier & did not help me as ada disabled person

I was at Petco in Lawndale tonight and was appauled by the service I received by the cashier.
Not only lazy but rude and did not help me when I asked for help as I am partially disabled, I have a hard time with my hands and feet. 15 months of Chemo and Radiation treatments for Stage 3C Cancer has not been fun. I never would ask for help prior to being sick. This woman was put out that I asked her where to put the cart, on the side or other side. She says
"we aren't Trader Joes, We don't help like that" Really? I asked her if her mother needed help out shopping wouldlnt she be disappoited if she was treated like i was. Even after I had told her wny I needed a little help. She was too busy clock watching.
Then when I asked why I didn't get a bag or the option to get a bag. She huffed, I told you that we werent TJ's.
NO DEFINATELY NOT? Its sad because it doesn't take much effort to put 4 items in the paper bag. She also didn't hand me the bag, she threw it in the basket.
All this says is stop shopping here and that I mean nothing to her, or any one else either.
Again, after I mention and said, Do you think I could get some help? She replied something about my bag. I am truely disappointed in that store and especially that woman. (I have no bad moments with everyone else, they are great. NOt her.

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2:33 pm EDT

Petco website access issue

Petco Ref # 7967849 from 6-28-17 still unresolved. I tried to log into my account and it would not accept the password that I know was correct. First I was told I was locked out for too many attempts, then I wad told I didn't respond to the Captiva request properly, then I was told they needed to reset my email address. I'm not sure what the problem is but I would think such a large company would have a competent IT department but I now don't believe this is possible. I spend slot of money on line at Petco, in there stores and grooming. It now seems I need to find another pet store

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9:55 pm EDT
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Petco sick fish and bad advice

I live in Tacoma, Wa and "used to" shop at the 6th Ave store. I have gotten nothing but I'll informed advice that killed my more expensive fish and recently purchased 2 black neon tetras that killed off my entire tank of fish. They looked great at the store but immediately started acting odd, died and every one of my fish that took a nibble off the dead fish before I could remove them, ... All died. You are selling sick fish and it cost me a ton of money and a lot of heartache. From now on I refuse to set foot in a Petco store!
I can send copies of all my petco receipts, if needed.

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2:17 pm EDT
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Petco customer service - checkout

So I am in line at store #2414 in Denver with a huge bag of dog food and the guy in front of me is asked by the check out person if he has an account. Says he isn't sure so she asks him for a phone number...doesnt work. Next phone number...doesnt work. This goes on for five minutes so she says let's sign you up right now and proceeds to upload his bio. I walked out and went to PetSmart. Here's the cool part...the only reason I am submitting this on this site is because there is no place to enter a complaint on the Petco website. Lots of places to buy stuff and they do have a contact section but went really out of their way to ensure guys like me cant navigate to a complaint submission.

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2:27 pm EDT

Petco ethics and breaking labor laws, discrimination against senior employee, bullying and verbal abuse

store #1290 Bothell, Petco. The DM, Gm + Assistant manager are now being Sued for all listed above.

l am a senior white women with filed disabilities (in corporate) whom has been bullied, verbally abused, called in 3 meetings and the
District Manager over the phone in front of 2 witness's (conference) call
on June 15th, 2017. stated to me ex dog trainer of 3 years working for Petco.

And I Quote " I am putting you through dog training classes again, WE will document every thing you do and then if you make one mistake I will fire you!":

Me " I quit and have already as I told you have contacted the government filed charges, labor board on down the line"
So the DM "took retaliation " against me which is highly against the law stated in detail by the federal government OSHA.

I guess people really can be that stupid

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7:41 am EDT

Petco grooming

Aloha,

I have been a customer of Petco Grooming in Kailua + Kaneohe, HI {Oahu} for about 2.5 years. I've been satisfied most of the times I've been there, no major complaints, until yesterday.

I arrived for my appointment at 12pm June 13th to be greeted by Cheryl {Kaneohe Store} who told me immediately my 65lb Golden Doodle was cute and chubby. I ignored the statement because my dog was just at the Vet and is a healthy weight, just super fluffy.

I told her I wanted him short for the summer. She agreed most were doing that with their dogs. I told her I wanted an oatmeal or aloe bath, asked her recommendation and she said she would assess once they shaved him down. I said okay. She said he had some SLIGHT matted sections and I nodded because he's a Doodle, it's bound to happen but he was at the Groomer at the end of April and gets brushed once a week so I knew it wasn't bad.

I left the store kind of hesitant because this lady was a bit older, snippy and I hadn't seen her before.

Usually Oliver takes about 3 hours, and they called me within 2-2.25 hours of leaving the store. I thought that was strange because I saw other dogs in the store so I knew they had customers.

I went to pick up Oliver, paid and when Cheryl brought him out to me, he was SUPER short. Which is fine. It's hair, it grows back. He also had blue bows on his ears {he's a boy dog} and a bow tie with diamonds on it. Again, he's a boy dog, so I'm still questioning this lady's thought process. I giggled, tipped her and left the store.

About 4-5 hours later I noticed around his front legs / shoulders that it is RAW and red. Like almost blisters {some spots were bleeding.} I thought maybe it was just from the aloe, so I waited overnight to see.

Today, was worse. It is so RAW and red in those areas, plus places where the razor had gone left razor marks. This lady cut him way to short and/or way too quickly and gave my poor dog razor burn. Even my roommate texted me while at work that she was worried about these areas.

I'm highly upset what this lady {Cheryl} did to my dog. He's never had this happen before so I know it's not Petcos training but her negligence.

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8:25 pm EDT

Petco self serve dog treats

When I was selecting some of your select dog treats, I along with a couple other customers saw a fairly large cockroach crawl out of one of the containers. I realize these treats are for animals, but are the managers animalistic as well.l Additionally there was more product on carts in the isles and large stacks of product not on the shelves. I was looking and looking for a product and I finally found it on one of the submarine carts. I tried like hell to get someone to tell me how much and get one down for me. I finally got disgusted and loft the store. This was a mid-day Tuesday. Not crowded at all. Terrible service, disorganized store, unattentive service. I was in the store Sunday prior, and the exact same stuff was sitting in the same place. So crowded I left and decided to come back. I won't be back until your stores get organized and the service gets better. And get an exterminator for God's sake.
Please don't respond, I mean why bother. I plan to leave a review on the Better Business Bureau bulletin board. I used to be a fantastic customer. My family has many pets most from your store.
I will leave it you experts in customer service to figure out where the roaches were sighted. Nasty!
Sorry no pictures the roach wouldn't pose, and I didn't come to Petco for millionth time to be critical.

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4:40 pm EDT

Petco return of dead beta fish

I purchased a Beta fish from PETCO two weeks ago, the fish died. I had this happen in the past, was told to keep receipt, return dead fish and they would exchange for a live one, never had a problem till last night. I returned the dead fish for exchange at your South Ft. Myers, Florida store, and the following occurred. The cashier said he would have to have approval of manager. A person comes (I assume a manager with weak management skills), I'm told that those fish hardly ever died"you must have done something to the water" and it would have to be tested. I explained to her that fish do die, and this had happened in the past and had not been an issue. Upon seeing poor cooperation on her part, I asked that I be given a refund and I would go elsewhere to buy my fish and other pet needs, she said that was fine "they didn't need my business". So I guess in the future I will look to my pet needs at one of the other chain stores that don't have weak links in their customer service

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12:23 am EDT

Petco customer service

Hello earlier last week I visited Petco on galleria dr. In Middletown NY I waited til the sales associate to be done taking care of the family in front of me. When she finished she just walked away did not even acknowledge me standing with my 2 children I walked to the register and asked a man can he call some one to help me he called I went back to wait only to be left waiting for 16 minutes I went back to the register this time I asked a lady if she can help me she called some one after another 10 minutes I see the first sales associate cleaning around the store after a 26 minute wait I was done waiting I left the merchandise and walked out with my children this was the worst customer service.

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7:57 pm EDT

Petco petco puppy playtime

I decided to take my 6 month old puppy to "puppy play time" at the petco in pearlcity, Hawaii. I had arrived there 30 minutes prior to the time is had started. I decided to take my puppy and I on the play set area and sat down waiting for other owners, puppies, and trainer to arrive. Once the trainer walked in my puppy was barking. The trainer responded "oh are you here for puppy play time? Your puppy doesn't look like she wants to play". I told her my puppy has not been socialized with other dogs other than her siblings and her mom. And she responded with her own opinion saying " it's like having a child who should be in kindergarten, but hasn't attended school. What do you think would happen? The child would be behind. Your puppy is now at 6months and she's not ready to play with other dogs".

Are you kidding me? Isn't this what puppy play time is about? I was very insulted. Once class had started my puppy saw 4 puppies and was very nervous and scared and was barking. The trainer then, used my dog and myself as an example as to how you don't want your dog to be.

I was very embarrassed, insulted, and upset so I decided to walk out from the puppy play time class. I am very dissapppinted with my experience from a so called trainer, who is unable to provide me other additional classes or resources to help me or or my puppy, instead she used us as an example to the rest of the dog owners of what an unsocial puppy is due to lack of socialization from the puppy owner.

Isn't this what the class is for? To TEACH our puppy to socialize. Very very disappointed with the trainers at petco.

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11:19 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Petco petco 102 liberty square hurricane wv [protected]

June 3rd, 2017 last Saturday I went into my local petco in Pikeville KY. Store representive helped direct me to contact Teays Valley petco store in search for a panther chameleon. (She informed me that is closest store that she knows had one) She contacted store manager Sally ( manager over reptile department, I believe this is her name) to confirm if they had one available. Sally informed me she did and she also sent pictures to the store rep that was helping me. We spoke of price which was $299.99. Since I live about two hours away I informed her I was planning to make the trip there to pick up the blue male panther chameleon to add to our family within next couple of days (I needed to re-arrange my appointments with work first) I informed Sally I would stay in contact with her to make sure he would be there before I made the trip. I contacted Sally again on June 5th to ask if I would pay $260 plus taxs would she sell him the next day. She explained to me she couldn't which is very understandable and she went on to advice me that there was a 50% off reptile sale coming up the following weekend which would have him marked down to $149.99. She went on further to inform and assure me no one was interested in purchasing the panther chameleon for the $299.99 price so she recommended I wait and be first in line at opening 9am to purchase him. I took it upon myself to schedule off work to make the trip early Saturday morning 6/10/17 to be first there when the store opened so I could take advantage of the 50% off sale. I contacted Teays Valley petco today spoke with store repersentive who informed me he sold today. I find it hard to believe a customer would pay full retail price $299.99 exactly one day before the 50% off sale. This does not add up. When the call was originally placed by my local store manager Sally was making guestures stated since the panther chameleon has been there so long no one has bought him they wouldn't mind keeping him as their store pet. I feel today the blue panther chameleon was sold today at the 50% off price to either family/friend member or a customer. If this case is investigated and found the chameleon was sold today for the discounted price this is very poor customer service. I myself am a regional manager currently leading 8 stores of my own. Customer service is number one priority to increasing store revenue and customer base. If the transaction shows the sale was given a day early the employee needs to be retrained on when you make assumption to your customers follow through.
All retail businesses need our repeat loyal customers and need to keep all customers trust. If the store manager did not assure me the panther chameleon would not be sold and would still be there by Saturday I would have made the trip earlier this week. I would appreciate this matter to be investigated and I am asking for a follow up email regarding this matter.

Thank You,
[protected]@hotmail.com
Susan Lynch
Regional Manager
Pikeville KY, 41501
[protected]

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7:54 pm EDT
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Petco grooming

This past Monday, I took my 13 yr old, disabled dog to be groomed at petco located on Henry Ave, Andorra shopping center in Philadelphia .
I have been taking her there for a few years.
Never had a problem .
This time the groomer told me all my dog did was cry and was to hard to groom .
Told me I should find a private groomer .thats wonderful customer relations . My dog is a bichon . I'm done with your company . I was so insulted .
Maybe I should stand outside of your store and tell everyone entering to go elsewhere.
Every other time, the groomers never complained but just the opposite . Told me how good my dog was
Also, when I first checked in the groomer was complaining that she was shaving a poodle for 45 minutes and still wasn't finished .
Guess I was the breaking point of her day .
You will never see me in one of your stores again

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5:26 pm EDT
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Petco store manager

I went into petco in Clifton NJ today to pick up dog food. I noticed a sign that said $10 gift card for $40 spent on hills science diet dog food. When i went to check out i mentioned it the the man that was ringing me up I didnt get his name but when i asked to speak to a manager after he was so nasty to me he said that he was the manager. When i asked abiut the sign he said very rudely we arent doing that. So i mentioned that the sign was still up so if you aren going to honor it then it should be taken down he again answered very nasty and said he will take it down when he gets to it. At this point its not even about the gift card but how he treated me. I have spent a lot of miney in that store ans if i do decide to return it will definitely not be that location.

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4:46 pm EDT

Petco service

I was just in shopping at the pet co in florence al when I was approached buy one of your sales associates I had put my purse in the bottom of the buggy a few items and fell on top of my purse she came up and asked if I was going to pay for all that I said what and she said the stuff that's in your purse I said it's not in my purse it's on my purse I said yes ma'am I'm going to pay for everything then they continue to follow me around the store then treated me like a thief when I went to pay for my stuff I spent over $70 dollars there they watch me the whole time I was trying to pay for my stuff made me feel terrible I go there all the time because a certain cat food that my cat eats there and it's been at least 40 to $100 every time I go but I think this will be my last trip

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7:40 pm EDT

Petco grooming

I was in the store about to make an appointment for my dog to get its nails done when i witness this man in the store mistreating a dog that was on his table doing the dogs nails. The dog did not want this being done was winning and scared. The man kept pushing the dog where he needed to grabbing the dogs foot forcefully and continuing to try and do the dogs nails. His coworker next to him grooming another dog told him to stop being so forceful and leave the dog since the dog was not cooperating and he refused to listen and continued to mistreat this dog anyways. Due to witnessing this event I decided to take my dog else where in better and safer hands.

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Petco Customer Reviews Overview

Petco is a leading pet supply retailer that offers a wide range of products and services for pets and pet owners. The company has received numerous positive reviews from customers who appreciate the quality of its products, the convenience of its online store, and the helpfulness of its staff.

One of the most commonly praised aspects of Petco is the variety of products it offers. Customers can find everything from pet food and toys to grooming supplies and training tools. Many reviewers also appreciate the quality of the products, noting that they are durable and long-lasting.

Another positive aspect of Petco is its online store. Customers can easily browse and purchase products from the comfort of their own homes, and the website is user-friendly and easy to navigate. Additionally, Petco offers free shipping on orders over a certain amount, which many customers find convenient and cost-effective.

Petco's customer service is also frequently praised by reviewers. Many customers appreciate the helpfulness and knowledge of the staff, both in-store and online. Petco also offers a variety of services, such as grooming and training, which customers have found to be high-quality and effective.

Overall, Petco is a highly regarded pet supply retailer that offers a wide range of products and services for pets and pet owners. Its quality products, convenient online store, and helpful staff have earned it many positive reviews from satisfied customers.

Petco In-depth Review

Product Range and Availability: Petco offers a wide variety of pet products, ensuring that pet owners can find everything they need in one place. They have a great selection of popular brands, making it easy to find the preferred products for your pets. Additionally, Petco provides a diverse range of pet food options, catering to different dietary needs and preferences. They also offer a wide range of pet supplies and accessories, allowing pet owners to find everything they need to care for their furry friends.

Customer Service: Petco's customer service is top-notch. They are highly responsive to customer inquiries, ensuring that any questions or concerns are addressed promptly. The staff at Petco is knowledgeable and provides excellent assistance, offering guidance and recommendations to help pet owners make informed decisions. The customer service representatives are friendly and professional, creating a positive and welcoming experience for customers.

Pricing and Value for Money: Petco offers competitive prices compared to other retailers, ensuring that pet owners get the best value for their money. They frequently have special offers, discounts, and promotions, allowing customers to save even more on their pet supplies. The quality of the products is excellent in relation to their price, ensuring that customers are getting high-quality items at affordable prices. Overall, Petco provides great value for money.

Online Shopping Experience: Petco's website is user-friendly, making it easy for customers to navigate and find what they need. The search functionality is efficient, allowing users to quickly find specific products. The product descriptions and images are clear and informative, helping customers make informed purchasing decisions. Placing orders and checking out is a breeze, with a seamless and hassle-free process. Petco also offers online-exclusive deals and features, providing additional benefits to online shoppers.

Shipping and Delivery: Petco ensures speedy and efficient order processing, ensuring that customers receive their orders in a timely manner. The accuracy of order fulfillment is excellent, with all items being delivered as expected. The packaging is secure and provides adequate protection for the products during shipping. Petco offers various delivery methods and tracking options, allowing customers to choose the most convenient option for them. They also handle returns and exchanges efficiently, ensuring customer satisfaction.

In-Store Experience: Petco stores are clean and well-organized, creating a pleasant shopping environment for customers. The products are readily available on shelves, making it easy for customers to find what they need. The staff at Petco stores are helpful and provide guidance when needed, ensuring that customers have a positive shopping experience. The stores are also pet-friendly, allowing customers to bring their furry friends along. The overall atmosphere and ambiance of Petco stores are welcoming and enjoyable.

Pet Services and Grooming: Petco offers a wide range of services, including grooming, training, and veterinary care. The service providers are highly skilled and professional, ensuring that pets receive the best care possible. Scheduling appointments is convenient, with various options available to accommodate different needs. The pricing of the services is reasonable and affordable, providing great value for the quality of care provided. Customers are highly satisfied with the outcome of the services, ensuring that their pets are well taken care of.

Loyalty Programs and Rewards: Petco's loyalty programs offer great benefits and perks to members. Earning and redeeming rewards is easy and straightforward, allowing customers to enjoy the benefits of their loyalty. Members also receive exclusive discounts and offers, providing additional savings on their purchases. Overall, Petco's loyalty programs are highly attractive and provide great value to customers.

Community Engagement and Social Responsibility: Petco is actively involved in local pet-related events and initiatives, showing their commitment to the community. They support animal shelters and rescue organizations, helping to provide care and find homes for pets in need. Petco also has sustainability efforts and eco-friendly practices, contributing to a greener environment. Their commitment to pet welfare and advocacy is commendable, making them a socially responsible company.

Overall Customer Satisfaction: Petco has received positive reviews and feedback from customers, with an overall high rating. Customers consistently have positive experiences with Petco, praising their product range, customer service, and value for money. While there may be occasional complaints, Petco addresses them promptly and strives to improve. In comparison to competitors, Petco stands out in terms of customer satisfaction. Overall, customers highly recommend Petco to others for all their pet needs.

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Phone numbers

+1 (877) 738-6742 +1 (858) 740-0832 More phone numbers

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