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1.5 583 Reviews

Petco Complaints Summary

72 Resolved
500 Unresolved
Our verdict: With Petco's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Petco reviews & complaints 583

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J
5:45 pm EDT

Petco cashier used my personal information to find me

stopped by petco on 5/20/17 gave my number to the cashier for rewards program. hours later, after 11pm, I received a follow from a strange girl with zero mutuals. recognized her name because it was on my receipt - xaiviea lutes. unprofessional, inappropriate, and uncomfortable. needs to be removed or at least kept away from our personal information

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Alyssa Marie
, US
Jul 29, 2017 6:32 pm EDT

Don't be so butt hurt take it as a compliment you little puss lol

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2:43 pm EDT
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Petco puppy training

I signed up for puppy training ( was talked into 2 sessions, so I purchased the 2 - 6 wks sessions) at the Unleashed Bressi Ranch, Carlsbad Calif. We scheduled sun at 12 because it is the ONLY time we could all 4 be there between work schedule and school. Also, my daughter has down syndrome and MANY therapies and appoints so again, it is a huge effort for us to all come together.
The trainer was shady on day 1, 2nd training cut training short, 3rd training we had to go in the back of the store in a tiny little spot because normal area was being used for something else and she cut that short as well, 4th train day, she was a no-show ( no call from anyone) and this 5th train day ( today 5/21/17) I purposely called yesterday to confirm our training for today and they said to come in. My family schedules everything around this training and she again did not show up. We are done with Petco and will expect a FULL refund so we may actually get appropriate puppy training form a more professional company.
Thank you

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11:10 am EDT

Petco multiple ball pythons in one enclosure

I recently went into my local Petco in Auburn, ME to look at their reptiles. Upon closer inspection of the ball python enclosure, I found that there were at least 3 baby ball pythons being kept in the same tank! Ball pythons are highly solitary animals and I have no doubt that if they are forced to live with one another the weaker snake(s) will be eaten. Not to mention there was only one hide and the humidity was hovering around 20% when it should be 55-60% or higher.

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10:53 am EDT
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Petco frontline plus

I purchased the frontline plus is the stores. When I looked on line at your website, the price was 30.00 cheaper. I read your policy on price matching and it says you price match online and at your stores. I tried to call customer service and got the run around. They said some stores do not honor the price matching. Why does your website say one thing and your customer service employees say something else? I tried to contact the store manager of where I bought the product and it seems like she is never there. I'm very disappointed that I can't seem to get an answer. I've been a petco customer for a long time and spend a lot of money in there. If I dont get this resolved then I will no longer shop there and I will also tell my friends this so they can tell there's.

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12:59 pm EDT
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Petco hills dog food

Order a 32 lbs to be delivered to my daughter where I was going my name is
Fran Debled
3660 boulder highway #76
Las Vegas. NV 89121
The delivery
Virginie Portelli
166 Dare Rd
Sselden. N Y. 11784

I received an order for another customer
Megan. E McMorrow
245 Darwin Drive
Snyder NY. 14226

Called you 2 times.
You can t find my order.
I paid for 32lbs...I need my order.
I m sending you the label on the box and the packing slip.
It s the 1st time I order with you...not a success.

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11:55 pm EDT

Petco dog grooming/customer service/management

I have been a regular customer for 3 years at Petco store located at 4161 N Harlem Ave, Norridge IL, 60706. I own a # tzu which weights about 20 pounds and have had a GREAT EXPERience there with all prior groomers up until this incident. I had an appointment scheduled for 5.30 pm on 05/16/2017 for dog grooming for which I arrived at the exact time. Upon arrival, I was greeted by the groomer whose name I believe is Stefanie V. Stefanie seemed to have been in a rush, since she made a warning comment how I needed to bring the dog earlier - apparently the dog needed 2.5 hours to be groomed. I am sorry but as a customer I am told by PETCO employee to arrive at that time when appointment is made initially. I am not aware how long it takes to groom the dog. Stefanie already seemingly irritated slammed the entrance "doggie door" as walking in and out though. The bang made the dog "pee" on the floor. I apologized for the inconvenience but Stefanie seemed to get more irritated already showing attitude towards the dog and me. Anyway - I proceeded to walk out and the groomer assured me when the dog is ready they would give me a call. I left the store at about 5.40 pm. At 6.25pm, I received a call from the groomer saying "We have a problem with the dog, we are not able to groom him". After asking why, she proceeded to explain how the dog's behavior is unacceptable and she spent 1 hour cleaning after him since he had been "making a mess". Upon me mentioning that I have never had issues before and that I noticed her horrible attitude upon arrival - I suggested she may have scared the dog so that could be a reason why the dog is behaving this way. Stefanie was slamming the "short doggie doors"... After she heard me making the comment, Stefanie proceeded to yell over the phone. At that time it was clear for me to let her know not to touch the dog anymore. I left immediately to go and pick the dog up with my fiancee. We arrived at the around 6.45 pm. Upon entering inside, Stefanie was nowhere to be seen. Instead another employee showed up - I believe her name is Amy C. I asked about the groomer and explained quickly the call I received from Stefanie. Amy informed me that the groomer is not there anymore she is actually the manager, which I thought was great given the situation. After all I was looking forward a reasonable explanation or apology for the wasted time since I have been a customer for a long time and I believe this behavior was completely unprofessional. Instead Amy also showing attitude, knowing prior what had happened and saying - "we are not going to accept your dog here anymore".. I was completely shocked. If someone is not able to deliver services because they do not have the skills for, thats fine but there were many other ways for this incident to be approached. Unfortunately, Amy also did not act professionally continuing to blame the dog, the behavior... etc confirming that Oreo will be no longer taken there. Even better - She had a "great suggestion solution" for me. She would have referred a friend who is doing grooming on a side "in her house"! Wow - let me get this straight - the reason why I seek and pay for grooming services is because I am not able to groom my own dog, I do expect to be treated as a customer for which I pay for. Instead of that, I am told by the professional PETCO team that they can not groom my dog (which they were able to till now), I am refused to be given a print history of my visit for all those years (I asked Amy a few time through out the conversation for it), I am told I am no longer wanted as a customer and I am offered to go to a "friends" house of Amy who would be grooming my dog? What a great way to keep PETCO business going. The conversation with Amy did not help as well so I asked again to be given history visitations as a customer and inquired to speak to a store manager. Amy replied the store manager is on break and she can not print history visits since the printer was broken. I was completely shocked by the way I was treated - with terrible attitude and disrespect. I told Amy I do not think we will agree and think the same way so it would be better off if we do not continue this conversation but I would appreciate if a store manager faces the situation. After that Amy proceeded to run by a passing by employee, who came along and presented himself as a manager - his name was Kyle N. Unfortunately Kyle was not of help as well. I asked for a corporate office phone number which he handed me a brochure for.
So - I believed I was a valued and satisfied customer for PETCO for many years. But whatever happened today and how the employees handled the situation was totally rude, disrespectful and unprofessional. It is not a customers fault that the appointment for a longer grooming dog was scheduled late, nor it is a customers fault that the employees have attitude at the work place that repulses the customers. It is not a customers fault that the employees are not skilled enough to perform their job nor it is a customers fault do be treated with such disrespect. After all thats why we pay - for the services we can't do ourselves. But moreover, employee, manager and a store manager did absolutely nothing to help the customer. Way to go PETCO.

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Update by Greta Ivanova
May 16, 2017 11:56 pm EDT

incident

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K
6:52 pm EDT

Petco bearded dragon

In November 2016 I bought my own bearded dragon after doing ALOT of research. When I got there their was only one and they said the rest were in quarintine for not eating. The staff also said if I had any issues I have a 14 day guarantee. After 2 days I realized how mean my beardie was. You physically can't walk past the cage without him trying to attack you through it... I then called petco and asked if I could take him back for a refund after 2 DAYS and they said NO. Even with a receipt. I even called multiple times after. In the end I've had him for almost 6 months and he hasn't grown at all... I still don't know what to do since they refused a return.

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4:41 pm EDT
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Petco fish

All I'm going to say is that a week ago we bought a fish tank. We waited the time frame to get the tank ready and then took my 3 year old to Petco to buy fish. I don't know what the policy is to cleaning up the dead fish, but every tank had dead fish...and not just one or two dead fish. It was disgusting. They were white! Which leads me to believe they've been dead for a while. It was really hard to take my daughter who's been waiting enthusiastically for two weeks. We left. I was appalled.

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2:52 pm EDT

Petco large cat trees

I purchased 2 lg cat trees about 11 months ago. They were $229.99 each. Within 3 months they started coming apart. Now they have duct tape all up and down the long beams because the carpet pulled apart and got holes all in them carpet gets everywhere. I called ages ago and was treated rudely. I was told your not getting any money back. I'm very disappointed. If I don't hear back from someone I will never shop at your establishment again and will make sure everyone I know knows how your customers are treated. My phone number is [protected] if you would like to contact me. I hope to hear back from someone soon.

Teresa Bagley

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10:58 pm EDT
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Petco animal care

I was stopping by one of my local Petco stores, shopping mostly for my hermit crabs when I decided to check on the hermit crabs your store keeps. When I did, I was almost horrified. With one glance I saw many things wrong. I will opt to name just a few, however. One, the substrate inside of the enclosure was not nearly deep enough. There was about a half inch of substrate. Hermit crabs need at least 3-4 inches, and that goes up depending on how large the crabs are. Secondly, the humidity was way too low. Having low humidity can suffocate your animals, due to their species modified gills. Third, the temperature was also much too low. I believe it was at around 60 F, and it needs to be between 75 to 80 degrees Farhenheight to properly accommodate crabs. Fourth, there were no shells for the crabs to switch between. It is natural hermit crab behavior for them to switch shells, either because the one they're in is too small or because they simply want to change their shell. Not having shells for these animals to switch between can cause them to fight each other for shells, often killing one of the two crabs fighting. I have no doubts that all your stores keep their crabs in these kinds of conditions, because hermit crabs are seen as 'throwaway pets' but they simply are not. I sincerely hope that you will correct these problems quickly, otherwise I do believe you'll no longer be receiving my business.

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5:33 pm EDT

Petco refund for incorrect online order

I ordered a cat perch from Petco and received instead a cat scratching post. Order Number: [protected] . Same manufacturer, wrong item. I spent 20 minutes on the line with customer service giving much info about the incorrect item and the one I had actually ordered. This item had actually been deleted from the online record of my order, which made it difficult for them to assist me.

After 20 minutes, I was told I would receive an email message about how to return the item within 2 days. It's been 2 days and I have not been contacted except for an email message telling me to be patient, they are waiting for a response from some other department. I called customer service today and was told there was no resolution yet because the company was negotiating with the third party vender that provided the item.

I don't think this is acceptable. Nothing the third party vender has to say will change the fact that I received the wrong item. Knowing how to get the item returned and get a refund should not be dependent of successful negotiations with their vender. I also have no idea whether the correct item has been sent or if I'm free to order this item from another vender. There is no good reason to make me wait to get the item that I need.

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5:43 pm EDT

Petco live fish care

I believe the petco in sequim, Washington and many other petco places shouldn't be able to take care of live fish, or they should start taking car of them. Since petco is a widely known pet store for all of your needs you can expect them not to care. Many petco places take more care of the items in the shop/mammal pets, then they do to aquatic pets avaliable in their stock. When I went there recently I saw dead multiple fish stuck to filters (lowering ph and creating high ammonia levels) in almost every tank. Brand new fish in bags that clearly indicate that they have been in there for a very long time ( examples of this are: bag of plecos filled with dirty water and tons of poop breathing heavily and one half dead, and a bag of 12 swordtails with 9 dead). Not to mention the aggressive fish problems listing. Many of the blood parrots with hole in the head disease, and a hole tank filled with baby albino Oscars with hole in the head disease also. Giving unhealthy fish to the public should not be a acceptable thing. The overstocked 10 gallontanks, and aggressive fish being with the wrong species leaves to more dead fish. The usual common goldfish that are fed to larger fish are all filled with diseases, sometimes leading to people who buy them loosing their fish. And Koi given no room to swim, stunted growth, gasping for air. Small tanks filled with sick and dying fancy goldfish. If petco wants to help animals they should start with raking care of the animals they profit from. In all this petco, and many others should not be able to sell live fish without an expert fish caretaker always doing maintenance on the tanks.
This is abuse and I'd suggest it gets taken care of.

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8:06 pm EDT

Petco and guinea pig

I bought my guinea pig from the Petco at the Loop Mall in Kissimmee on March 24th when I got him home he was skinny and he was sneezing I asked the manager about it because I work out here at the Loop mall I'm out here everyday but the two days I am off and they said that was normal someone else bought him for me so I did not have the receipt but he said if I brought the care paper in that they would help me I asked him if he would go look for the copy in the office I have the exact date he told me I have so many papers I can't look for it I don't want my money back I don't want to bring the guinea pig back I have had him for one month and two days and now he has a severe ear infection and I have to take him to the vet tomorrow all I wanted them to do is take him to the vet because they told me they would because they know me so well they see me almost every single day but I got told I'm not looking for the paperwork what do I do just let my poor little guy die because someone's too lazy to go look for paperwork

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2:10 pm EDT
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Petco ռʊtʀօ ɖօɢ food

I got my dog the adult version of your food. The next day she pooped all over my house started throwing up. I threw it the dog food it was making her really sick. I think I need a refund on what I got. Because your food is really not that cheap. A five pound bag is $20 that's a little high for dog food don't you think. tɦɛ ռʊtʀօ ɖօɢ ʄօօɖ ɢօt ʍʏ ɖօɢ ʀɛaʟʟʏ sɨċҡ

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12:17 pm EDT

Petco employees rude

I am a regular customer at Petco and have spent a lot of money in the store. (Osage Beach, Mo.) On April 15, 2017 I went in the store and asked for the in store moneys savings book and employee at register informed me they had not such a thing. Then as I started to go shop I noticed stacks and stacks of the money savings book I asked for. I didn't say anything for the simple fact I'm not the type of customer to make a scene. So I then went to proceed with my shopping and took some time to even find an employee to assist me. When I started to talk to her and ask some questions she acted like it was a burden to even help me. I recently bought a couple of puppies and needed guidance as to what I could use til I get them to vet appointment. I informed her what was going on with them and for the second time I asked her for the money savings book as well. She then informed me I couldn't have any because I had to recently of got the puppies and would have to bring them in the store. I proceeded to tell her I would of more than happy to bring them in but I have respect for people (me being a nurse 20+ years) and didn't bring them in just in case what they have is contagious. She then pretty well told me I would just need to take them to a vet and walked away.

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9:49 pm EDT
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Petco manager over animals was so beyond rude.

I came into the new store in jackson couple days ago, and had a few questions about fish and accessories for a tank. My first encounter was a lady who I noticed had a petco shirt on, loudly speaking negatively to another employee and slamming things around. First thought was "surely this person can't be an employee on the clock here".. Well I was wrong. I approached her and started asking questions about a filter, and the conversation we had literally made me never want to come back to this store. Never have I ever been talked to like I was so stupid, nor have I ever encountered such a terrible attitude by a sales associate - furthermore, a manager! In this conversation, she kept cutting me off and interrupting me, talking to me like I was an absolute iodiot, and bobbing her head and rolling her eyes whilst cutting me off numerous times. I finally got so fed up and decided to just say thanks for your time and walk off - after feeling totally verbally attacked, and started heading towards the door, fuming and nearly in tears because I was so baffled at how poorly this lady had treated me, a paying customer. Absolutely appalled. On my way out, another employee greeted me so politely - she asked me was I finding everything okay, and I was so embarrassed and upset at how I had just been treated by the lady browne (Spelling?) this might of been her nicname - im not sure - but I didnt want to explain my experience and how poorly browne treated me - partially for being so upset and partially for being so embarrassed - to the sweet person that warmly greeted me. But I asked her several of the same questions, and she answered them and explained in depth of how certain filters work, certain aquatic chemicals, and how live plants benefit a tank and fish in it, and made me and my questions feel welcomed - she was definitely there to help me any way she could - if it was not for jordan speaking to me on my way out and being so sweet and more than willing to help me after being so upset and treated so poorly and so disrespected by sheer lack of care, lack of customer service, and lack of professionalism by brown, I would of not made a purchase nor would I of ever stepped foot back in that store.. But from now on, I will call the store to make sure jordan is working and the beyond rude browne is not. I assure you, if she is in that store, me and my family will not ever step foot in there. I don't see how someone with such an absoltely awful attitude, and someone who talks to paying customers like they are beneath her and stupid.. Literally cutting me off and interrupting/overtalking me nearly every time I opened my mouth - along with the "head bobbing" and sarcastic hand gestures in rhythm with the head bobbing and rolling her eyes.. I'm just appalled that she is not only works in retail, but is a manager. But I was truly amazed how jordan turned my terrible experience with brownie, into a great experience and very knowledgeable experience. She is absolutely wonderful and has a sense of welcoming, warmness, and professionalism that isn't seen too often these days and definitely has some of the best customer service I have ever experienced. All in all, I felt the need to publically acknowledge jordan for her pristine customer service and sincerity of actually caring about her customers and not just there to get a paycheck like others.

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4:16 pm EDT

Petco customer service by store manager

My complaint is on the store manager, Angie. The store is in Springfield Oregon. She made my friend and I wait for almost 30 minutes to run a refund because the coupons (that were still good for two more days) didn't work in the system and she was the only one that could perform the refund. She stood talking to a gentleman that was petting a cat that was up for adoption. The two cashiers went to tell her that we were waiting, but she didn't even acknowledge us. I purchased $81 of Science Diet cat food and the coupon would give me $10 for a $40 dollar or more purchased. When she finally came over she stated that they pulled the coupons because they didn't work in their system and the store wasn't getting reimbursement from the company for refunds. I said, and? The refund had to be inputted by hand. I told her that they were still good and that I wanted the refund. She was extremely curt and disrespectful to me. She yanked my bank card out of the machine and threw it on the counter by her register. She actually stomped her foot and made the same sound a three year old makes when they don't get what they want. She was slamming down so hard on the keys of the register I thought she would break it. I have never been treated this way and will pay more for our cats food somewhere else. My friend and I were so embarrassed. This was the worst customer service I've ever been subjected to and I have worked in this field for over 30 years. If she young her behavior might be easier to understand because of a lack of experience, but she is at least 40 years old, and in my and my friends opinion, has no place in a customer service position, especially not a management position. I will go out of my way to tell people about my horrible experience at your company. And by the way, I did not receive the refund in my bank account. This took place 3/30/17.

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8:05 pm EDT

Petco extremely rude manager

I went to purchase cat food today 3/30/17 ...and came upon a manager screaming at employees that were just trying to assist a customer. He was screaming at them in front of other customers. I felt bad for the employees who were just trying to do their job. The gentlmens name was Rick and he works at the Woodbury Mn. Store, I will never shop there again as long as he works there. He was yelling at them to stay up front even tho a customer needed help.

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9:58 am EDT

Petco I was denied the purchase of a guinea pig

On March 23rd, 2017 I had brought back a leopard gecko to Petco because I had not realized prior to buying them the type of care they required. So I called Petco, asked if I could bring them back and receive a refund and they said yes, no problem. So I got to the store, got my money back and decided a furry friend would be a little easier to care for than the reptile (the bugs got to me). I had asked to buy a guinea pig and the woman manager had said yes. She told me she was going to print out a "care paper" for me and that she would be right back. Ten minutes has passed and the man manager of the store had come over and told me he couldn't sell me the guinea pig because I had brought the leopard geckos back and I wasn't responsible enough. He said that he needed to be selling his animals to a "forever home" which I obviously planned for any animal I had bought. I am not a terrible person. I have three dogs that I take care of and a cat as it is that I've had for years. I do not look to "surrender" my pets. I felt terrible bringing back the gecko as it was. He told me that he noticed a "pattern" of me coming into his store and buying pets then giving them away which had never happened besides the ferrets I had gotten a year ago whom I had given to a man with cancer who LOVES ferrets. I didn't think that giving someone who has cancer a dream pet of theirs was a big deal. I still get to see them whenever I want to. That being said, I do not appreciate the way I was spoken to and made to feel like a terrible person only because I returned ONE pet that I had bought from there. I have spent a lot of money on items there for my dogs and cat and on top of that grooming for my dogs. The employee (Ken) should be fired or punished for how he spoke to me. He also followed me outside and watched me get into my car. I feel that this was unprofessional and I deserve some kind of apology from the store.

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12:10 pm EDT
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Petco glacial shipping and horrendous customer service

.I have been a loyal Petco customer for years so when I placed an order on February 12th for my cat’s food, I assumed I would receive it in a few days. When I checked the website several days later to determine the delivery date, the tracking information was unavailable. When I still hadn’t received it by February 22nd and the tracking information was still unavailable, I contacted Petco. The Representative told me my order had somehow been mishandled and there was no tracking information associated with it. She gave me the option of receiving a refund or having my order reprocessed. I chose the latter as my cat eats Soulistic Grain Free food, which Petco happens to make.

The Representative told me the order would be placed, it would take one day for it to be processed and 48 hours to ship. She asked how that sounded and I was dismayed that I wouldn’t receive her food for three days. She put me on hold and said they could expedite the shipping so I would receive it in two days instead of three and asked if that would be better. Was it better, yes, but let’s be frank, that offer should have been made immediately.

Since I no longer had any wet food for my cat, I went to the Petco five blocks from my apartment to get a few days’ supply. Imagine my surprise when I saw huge signs stating that Petco will messenger food directly to people’s homes in NYC. That that offered wasn’t extended to me after I had waited more than 10 days to receive her food, at a cost of $66.25, was simply galling.

When I still hadn’t received my order on Monday, February 27th, I called Petco again. This time the Representative told me that that there had been another problem and my order didn’t even ship until Saturday, February 25th, three full days after I contacted Petco the first time. And my packing slip shows the order date as February 25th.

The more charitable part of me wants to believe that this was just a perfect storm of everything that could go wrong, going wrong. The other part of me is appalled at what can only be described as a complete and total disregard for its customer base and a simply deplorable level of customer service. And make no mistake, if anyone else made Soulistic food, I would be buying it from them.

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Petco Customer Reviews Overview

Petco is a leading pet supply retailer that offers a wide range of products and services for pets and pet owners. The company has received numerous positive reviews from customers who appreciate the quality of its products, the convenience of its online store, and the helpfulness of its staff.

One of the most commonly praised aspects of Petco is the variety of products it offers. Customers can find everything from pet food and toys to grooming supplies and training tools. Many reviewers also appreciate the quality of the products, noting that they are durable and long-lasting.

Another positive aspect of Petco is its online store. Customers can easily browse and purchase products from the comfort of their own homes, and the website is user-friendly and easy to navigate. Additionally, Petco offers free shipping on orders over a certain amount, which many customers find convenient and cost-effective.

Petco's customer service is also frequently praised by reviewers. Many customers appreciate the helpfulness and knowledge of the staff, both in-store and online. Petco also offers a variety of services, such as grooming and training, which customers have found to be high-quality and effective.

Overall, Petco is a highly regarded pet supply retailer that offers a wide range of products and services for pets and pet owners. Its quality products, convenient online store, and helpful staff have earned it many positive reviews from satisfied customers.

Petco In-depth Review

Product Range and Availability: Petco offers a wide variety of pet products, ensuring that pet owners can find everything they need in one place. They have a great selection of popular brands, making it easy to find the preferred products for your pets. Additionally, Petco provides a diverse range of pet food options, catering to different dietary needs and preferences. They also offer a wide range of pet supplies and accessories, allowing pet owners to find everything they need to care for their furry friends.

Customer Service: Petco's customer service is top-notch. They are highly responsive to customer inquiries, ensuring that any questions or concerns are addressed promptly. The staff at Petco is knowledgeable and provides excellent assistance, offering guidance and recommendations to help pet owners make informed decisions. The customer service representatives are friendly and professional, creating a positive and welcoming experience for customers.

Pricing and Value for Money: Petco offers competitive prices compared to other retailers, ensuring that pet owners get the best value for their money. They frequently have special offers, discounts, and promotions, allowing customers to save even more on their pet supplies. The quality of the products is excellent in relation to their price, ensuring that customers are getting high-quality items at affordable prices. Overall, Petco provides great value for money.

Online Shopping Experience: Petco's website is user-friendly, making it easy for customers to navigate and find what they need. The search functionality is efficient, allowing users to quickly find specific products. The product descriptions and images are clear and informative, helping customers make informed purchasing decisions. Placing orders and checking out is a breeze, with a seamless and hassle-free process. Petco also offers online-exclusive deals and features, providing additional benefits to online shoppers.

Shipping and Delivery: Petco ensures speedy and efficient order processing, ensuring that customers receive their orders in a timely manner. The accuracy of order fulfillment is excellent, with all items being delivered as expected. The packaging is secure and provides adequate protection for the products during shipping. Petco offers various delivery methods and tracking options, allowing customers to choose the most convenient option for them. They also handle returns and exchanges efficiently, ensuring customer satisfaction.

In-Store Experience: Petco stores are clean and well-organized, creating a pleasant shopping environment for customers. The products are readily available on shelves, making it easy for customers to find what they need. The staff at Petco stores are helpful and provide guidance when needed, ensuring that customers have a positive shopping experience. The stores are also pet-friendly, allowing customers to bring their furry friends along. The overall atmosphere and ambiance of Petco stores are welcoming and enjoyable.

Pet Services and Grooming: Petco offers a wide range of services, including grooming, training, and veterinary care. The service providers are highly skilled and professional, ensuring that pets receive the best care possible. Scheduling appointments is convenient, with various options available to accommodate different needs. The pricing of the services is reasonable and affordable, providing great value for the quality of care provided. Customers are highly satisfied with the outcome of the services, ensuring that their pets are well taken care of.

Loyalty Programs and Rewards: Petco's loyalty programs offer great benefits and perks to members. Earning and redeeming rewards is easy and straightforward, allowing customers to enjoy the benefits of their loyalty. Members also receive exclusive discounts and offers, providing additional savings on their purchases. Overall, Petco's loyalty programs are highly attractive and provide great value to customers.

Community Engagement and Social Responsibility: Petco is actively involved in local pet-related events and initiatives, showing their commitment to the community. They support animal shelters and rescue organizations, helping to provide care and find homes for pets in need. Petco also has sustainability efforts and eco-friendly practices, contributing to a greener environment. Their commitment to pet welfare and advocacy is commendable, making them a socially responsible company.

Overall Customer Satisfaction: Petco has received positive reviews and feedback from customers, with an overall high rating. Customers consistently have positive experiences with Petco, praising their product range, customer service, and value for money. While there may be occasional complaints, Petco addresses them promptly and strives to improve. In comparison to competitors, Petco stands out in terms of customer satisfaction. Overall, customers highly recommend Petco to others for all their pet needs.

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Petco contacts

Phone numbers

+1 (877) 738-6742 +1 (858) 740-0832 More phone numbers

Website

www.petco.com

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