Petco
reviews and complaints

I have been a customer for a very long time. I have received coupons in the past but I have never received a more misleading one. "10% off your entire purchase". In the very fine print it says cannot be used on dog or cat food-WHAT?! What other reason do most people come to Petco for? This is ridiculous. I walked out and went to Petsmart who doesn't have gimmicky coupons.
Laura

I'm a a customer that has seen this unfairness take place in front of me and others today at the Lakeland store today. Store manager Peggy in Lakeland is deceiving, very self centered and abuse of hispanic employees and customers. Called employee and said "we need to fix this right now, what gives you the right to call HR, what you did was dishonest and unfair"
She is old and has old way of thinking a very racist woman.
Store manager has favoritism and is afraid to accept when HR calls her attention she takes it out on the poor hard working American citizens younger employees there. Just because they are young and can't defend themselves. Takes it out on employees, on specific employees. Yes the ones with brown eyes. Talks about them and speeds rumors in front of customers.
Not professional at all. And if they want me to erase this complaint then do so because it's going on every review there is. Go ahead and call me with an apology and admit what you have been doing to this poor employees.

The Quincy Il petco is just awful. Employees are unfriendly and unhelpful even the manager doesn't have a clue what she's talking about. How can you work at a pet store and have no knowledge of animals. This store was ran much better a few years ago they had a much better group of people then. I can never find anyone for help when I go in to shop. I have to hunt someone down. There is a big blonde woman and she's very rude. I asked for her help between flea brands and she acted like I was a burden. She also didnt know what she was talking about, she just made it up as she went. A good place to shop starts with a good manager and this store is definitely lacking.

I bought 2 baby guinea pigs which my children immediately fell in love with it. On the day after we purchased the 2nd baby, we noticed her eye was red and half-closed. We called the store and the employee said to call back the next day because there was nothing they could do on a Sunday (?) I called the store Monday morning and talked to a concerned and polite Petco employee named Hayley. I told her the guinea pig's eye was still closing and now had swollen lid. I told her I would drive my guinea pigs to the Petco vet myself so they wouldn't have to do it. Hayley said she would contact her boss and get back in touch with me. Hours later, I still had not heard back and the pig was now having a little nasal drainage as well. I called back the store and Haley told me that her boss said the pig did NOT need to see a vet because it didn't have rattling in it's chest. I asked to talk directly to the Nashua, NH Petco manager, Nick. He told me he could consult with a vet over the phone and get medicine for the gp's eye. Are you serious? How is a vet going to know what's wrong without seeing my pet. Of course, I also wanted my other gp looked at as the 2 were housed together both at my home and at the store. I told Nick I was on my way to Westford, MA where there is both a Petco and a Petco vet. I asked him if I could bring my pets there. Nick said "no because I don't know that vet well." I was very upset as the pig had already been sick for 48 hours now and they're very fragile. Nick ended our conversation by saying he would bring the one guinea pig to his choice of vet onnthe next day - 72 hours after illness. I drove to Westford Petco in MA and explained my situation. They told me to bring both of my pigs over to their vet as soon as I could and that their store would pay for it. As I was driving home to pick up my gp 's, Nick called and left a message saying that he had already agreed to let me bring my pets to the Westford, MA vet and that his store would pay for it. This is an outright lie. I am just thankful that I have a relative who works at another Petco and knew I had the right to have both of my guinea pigs seen by a Petco vet within 24 hours. It turns out that my little gp had an upper respiratory infection for which she is on antibiotics for 10 days during which time she needs to be separated from our other gp who they also checked out. I seriously doubt that Nick has any concern for the lives of the pets that are sold at his Petco.

I love going to Peto with my dog. I have many friends I told about Petco but know it's coming to a close with you. The store 600 NE Vivon Rd in Kansas City MO. 64118 as a worker name Kimberly B. She is in grooming department she has a very attuide problem always on her phone, I made a appointment for my dog got there she said I never had one. Made app with her like 2weeks inadvanc. I will tell my friends and family petco is no longer a place for us to go. Kim cut my dog several times nothing was done. Something needs to be done with her.

I did not receive one of my bags that had two toys in it and not even an hour later I called up to the store and they said they didn’t have any bags on the side. They didn’t try to make it better or be sympathetic. I would like for someone to reach out to me to get the toys or my money back. I would really appreciate it, Thank you!
This is the item number [protected] QTY:2
9/27/17 6:20PM
Sales Associate 17 Janae

Petco #631/ Des Moines IA

2 parrots: cages were filthy; water had feces and bird food; both birds were scratching and biting at themselves as though they had an infestation of some sort. But worst of all one of the birds obviously had a hurt foot. When we approached someone about it, the response was: "Oh, again?"

My husband and I took pictures and will also be getting in touch with the apprpriate authorities.

Hello I just visited the petco located at 9700 midlothian turnpike Richmond va 23235 and let me tell you I am not pleased they should be ashamed how they treat people there was three associates that bombarded me as i walked through the door saying my six week old puppy is too young to be in the store because of parvo and then one touched him without my permission and saw a flea and told me I had to get out of the store your welcoming people are very unwelcoming and I'm honestly thinking about not shopping here anymore any questions call [protected] thank you I'm very disappointed

Hello I was just wanted to post a complaint about a employee at the Lewiston Idaho store and how she's bashing people via Facebook. Someone working for your company shouldn't be acting like this over social media especially stating she works for your company and is always completely rude to me and my boyfriend while in the store then says rude things on Facebook

Took my Poodle to the groomer at Petco in Homewood, IL at the end of July seeing they are only 5 min away from me. I should have knew something was wrong when we first entered because my Poodle growled at the groomer and initially didn't want to go to her. He has never growled at a person before. Well sure enough, she knicked him pretty bad on the side of his face and unfortunately it wasn't showing when I picked him up. About an hour later when I got home I saw a red spot on his face and some blood. I couldn't take him back up there because when I picked him up the store was closing. And I couldn't go back the next day because my schedule was tight but you better believe I marched him right back up there that following day to complain to the manager and show him/her my dogs injury. I was told both managers of the store and grooming dept were on vacation. I left my info so I could be contacted the following week when they returned. Not only the nick on his face but when he sits, the hair was cut down too low on his knees where you can see a bald spot. Never heard from either one of the managers.

I took my Poodle to another Petco location last week who is about a 30 min drive from me and shared with them my experience from the other store just in case my dog gave them a hard time. They insisted I reached out to Mgmt again because I was told someone should have responded to me. Sure enough, when I picked my dog back up, they told me my dog had been traumatized by the experience because every time they tried to cut his hair on his head, it was challenging. He remembered. And I knew she was telling the truth because I never told her the location of his injury...SMH! It is over 2 months and I STILL HAVE NOT heard from a manager apologizing or anything from that store. I even took pictures. Petco doesn't care about these animals! Alls they want is the money! So disgusted with them. They don't deserve to be a national chain the way they treat animals! I understand mistakes happen but not to tell me what happened and then it respond is unacceptable!

9/10/17

Client number: Unavailable

I was going to check out my cat food which was on sale from 34.99 to 20.99. After it was wrung up and the order went through, I noticed that the sale did not come off. When I asked if I could get it for the sales price The woman at the register who was already unfriendly in her nature said that nothing could be done because it wasn't on sale. After asking for the manager, she said she would give me my money back. But I wanted the cat food for the sale price, not my money back. The manager seemed nice and was able to help, but the woman at the register was just absurdely rude.

I have been going to petco for years for catfood, but after this incident and a few other minor issues with cashiers, I will be switching to amazon. I just thought PETCO should know why they are losing a loyal customer.

I bought a baby chain kingsnake on sale from Petco, Northlake Blvd, PBG Fl. I brought him home still active and healthy and set him in a small container with a water dish, some paper towels to hide in, and left him be for a couple days where he ate a pinkie mouse I got the date of purchase 9/4/17. He then died over night 9/8/17. I breed reptiles and have over 20 snakes currently all legal and native to Florida. I have only had a reptile die when given to me in poor conditions to begin with. This item was sold on sale for 25% off and I see why now.

Store located on 160 E. El Camino Real
Sunnyvale, CA

Upon entry of the store today, this store was less than unsatisfactory in terms cleanliness. The grooming department entry at at least 2 pee puddles that looked like they had been left there and dried up. The floor was with dirty wipe smudges through out and visually shown. The grooming area has chunks of dog hair everywhere from different types of sago as if they where leaving all dog hair collected for the day until the end of the day. All I could think about how many fleas were in those piles of dog hair. When we went to the restroom we had to immediately walk out. My 3 year old son gagged from the smell that came from that restroom not to mention the restroom looked like it had been cleaned in months. In that same were outside the restrooms there where at least 3 yellow mop buckets with mops that were least filled with water and the water was literally swamp black. When walking through the isles to talk to the manager at the check stand there was trash through out the store on the floor. I brought up my concerns to the manager and he said yeah well we are going through a remodel. I explained that there is still no excuse for the condition of the store through out because of a remodel. He further explained that they were short staffed and people had quit. I asked if he's expressed the needs of the store to his boss and he said he had. I can't believe that a store would be permitted to operate and have customers in a store in such horrid conditions. We had been customers of the Morgan Hill Petco in Morgan Hill for 10 years and had never experienced nothing even remotely close to what I experience at this Sunnyvale location. Being that we now live in Sunnyvale I hope to see this change to become our preferred local Petco. If not I'll have to go back to Morgan Hill despite the fact that we no longer live it that areas. It's quite sad.

I went to buy my little sister a calico goldfish but we couldnt because the fish that were in the tank had ich. All of the tanks in the store were disgusting it looked like no one worked there at all. The animals there look like they're dying i used to love going to petco for things for my pets but now im going to be going elsewhere because it looks to me like u guys dont care at all for animals

Labor laws are broken and they change our time punches to cut down labor hours.
The few groomers that are left never take breaks yet management is forced to change our time punches to add "unpaid lunch breaks" which cuts down on labor costs.
This is all orchestrated by the district managers, who scream abuse and threaten their subordinates into doing these things to keep their own job.
If they find someone willing to do these things willingly, those sociopaths get promoted. As you would expect.
Dm's personally try to fire you if you ask them reasonable questions about getting paid correctly or obtaining osha approved equipment.
I was treated like [censor] because I demanded they fix our neglected, broken equipment so we could do our jobs properly...
Management tried to write me up for anything they could find until I was fired.
Don't ever work there unless you actually get off of abusing people.

Help I'm filing this complaint against the "trainer" at the Holland branch. We refuse to take our puppy there after noticing a few problems. They didn't check shot records or make us fill out any paperwork. I'm extremely disturbed by how many puppies they allow in such a small space. It's extremely overwhelming, I expect a real dog trainer knows having close to 10 puppies all in a tight space is not good for socilazing. Also the puppies need to feel safe to have them just get stepped on and tumbled teaching inappropriate manners is unacceptable. I also don't want my dog exposed to puppies that haven't seen a vet due to obvious reasons.

My name is Jana Williams, yesterday my boyfriend took my miniature dachshund Poe to have his nails clipped. When my dog returned home, he was shaking, he threw up and his feet were all bloody. All of his toes had been clipped down to the point that I saw his nerves and one of his front toes being cracked in half. I then called petco and spoke to a groomer who instantly put me on hold to get Cody the manager. I was told that they held my little guy down and was seen by a new groomer. I was given a horrible forced apology. Was not offered a refund but they offered to pay for something they carry in store that would stop the bleeding, mentioned the word cauterize and instantly said he didnt want to use the word cauterize because it sounded bad. I go to petco at least 2 a week for my dog and my gecko's crickets and donate every time I go. I am devastated and appalled that these "animal experts" were given any authority to even be near an animal. I would expect that petco employees are animal lovers poke myself and consider pets as family members - which now my dog and myself are horrified. I will never go to another petco again. I was told not to bring my dog back either. I can't even express how upset and disgusted I am. I'm considering taking legal action due to the pain and suffering my family member was put through. It took almost 2 hours for the bleeding to stop. I am heartbroken and will discourage anyone who is thinking about using petco groomers or even going to their stores. I would rather pay hundreds of dollars to have his grooming needs done and know that he was in no way hurt and it was done by a professional than consider ever going back to have them give me one of their products. I do not trust petco at all and it should be almarming to know that these stores get away with this disgusting behavior.

On today I visited the Petco location in Forestville, MD they were completely out of the small bags of the Petco brand dog food. Not only were they out of the small bags but they also were out of every small bag of every flavor of the store brand food. This is completely unacceptable after being convinced by a store employee to switch my dog's to this brand and being on a budget, for this store to be completely out at 8:30 at night and the nearest store is 30 minutes away which means more gas wasting and time wasting. The store employee told me today that they will be out until Monday today is Friday, So in turn I now have to go to a 7 eleven and deal with the agony of giving my dog a different brand of food which may or may not cause him an allergy and/or digestion issues. This has caused me to be extremely upset and is extremely inconvenient and hopefully this complaint can persuade management to do a better job with demand and supply on hand orders.

I went to pick up toys for my parakeet and I came across a cat toy that was of a parakeet. I know usually cats and birds stereotypically don't get along so this toy isn't for it to have a particularly great friendship with. The toy is very disturbing and shouldn't be tolerated. I find that it's promoting abuse against parakeets, or birds in general. Why are you using someone's pet as a beatup toy? I find this extremely offensive and discriminating towards parakeets and want this toy off the market as soon as possible.

Still thinking about a reason of dealing with them. I ordered some food for my dog and it never arrived. It's been 2 months since then and I already stopped waiting. Because who cares? Phoned them - no one picks up, they are absolutely unreachable. Maybe I'm not the only one who wants a refund and they avoid us. Please, someone, look into the matter.