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1.5 583 Reviews

Petco Complaints Summary

72 Resolved
500 Unresolved
Our verdict: With Petco's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Petco reviews & complaints 583

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M
6:16 pm EST

Petco pet grooming

On February the 26th 2017 I took my pet for grooming appointment at Petco / 9:30 am
The grooming manager told me that they will start with the bath and then trimming. Ten minutes later I received a call and then they told me that I had to come back to pick up my lovely pet Milo because he was bleeding for an unknown reason(they were trimming Milo closely to his skin my God! so they cut Milo very close to his annus) ( photo attached). When I came to pick him up the grooming manager told me different story that they found an abscess and it was cut ( once I got home I washed my pet and I did not find a clue of such thing but the cut because they were trimming Milo closely to his skin, it's crazy .. how come professionals as they say they are do these things).
Another thing is that they told me that they would wash Milo first but I found half of his body trimmed but not washed so I thought this people sale you one thing in the front desk but they do another thing inside Not fair.
Before leaving Petco with my heart in my hand seeing how my pet was suffering because the pain I asked for a complaint form but they said they don't have such form so I asked for a blank paper then I wrote my letter complaint ( attached ) with signatures of managers Kimberly and Alice
Someone called me later that day from Petco ( Tonya ) and she told me that if the pet was cut accidentally they will pay for the vet / bill otherwise they wouldn't and I have to assume responsibility... WHAT? Unbelievable she was not there she doesn't even know what was the problem, unbelievable! My pet was absolutely happy and fine at the time he came to Petco but today he just wanna be under the sofa he is really scared of everything
To pay an emergency appointment for Milo I need $150 at front and I don't have it and all this because Petco don't have professional people to take care of pets and opposite to that they hurted my Milo
What I did I made an appointment in Banfield pet hospital with a coupon that they sent me but because it is a COUPON they won't take care of Milo right away just on March 16 and now I am in this bad situation because PETCO the company who promise to take care of pets but they do the opposite thing.

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4:37 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Petco sale associate foe aquarium

Petco#2763 the reciept barcode is 2763016012898201702200000000003 the sale associate at the aquarium is so rude and Bad attitude with me. I went in for exchange the argrassive fish I bought. He keep tell me that fish not argrassive. Why I hsve to lie for a fish that he told me $1.99 why? Just listen to customer ok. That the associate thst u need to have. I just said the fish is argrasive then it is! Ok just change it for me. That's all. I don't need to explain anymore ok.

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12:34 am EST

Petco anne quinn whom is in sales

On Sunday 1-29-17 I was checking a new customer in when I received a phone call. I was asked if we do walk-ins I said yes. I asked her if I could put her on hold and explained to her that I was helping a client and as soon as I'm done I'll be glad to help her. As I'm helping the client and putting her information into the computer the phone alerts me to let me know theirs someone on hold it wasn't but a second later that I receive another call not knowing its the same lady that I had on hold calling me again. I told her I needed to put her on hold that I'm helping a client when she started yelling at me over the phone. I hung up on the yelling. She in turns calls management to complain about me hanging up on her. The clients I was helping could hear the woman yelling at me over the phone that's how loud she was. When I went to Cameron to tell him about me hanging up on the woman and why. He tells me she from corporate. I told him I don't care who she is there was need for her to yell at me I was helping a client. He said I should care cause she from corporate. We have one computer and I can only help one person at a time on the computer. This woman name is Anne Quinn evidently she felt because she from corporate she should have priority. Not only did she complained to the manager but it didn't stop there, she brought her anger into the salon. I felt intimidated by her throwing her weight around saying she from corporate and my manager saying I should care cause she from corporate like if my job being threaten. Hanging up on an irate person on the phone is nothing compared to my salon manager leaving her dogs on the table unattended numerous times, she been told not to leave the dog unattented on the grooming table by Scott, Cregg, Cameron and the woman manager who now works at the Redlands store along with her vulgar language and was asked by Cregg that she needs to tone it down. Our salon manager is on her cell phone while she bathing dogs either texting or talking also while she grooming the dogs. Cameron our manager sees it cause she on her phone when he comes into the salon. We don't have supplies have the time were always running out of shampoo. Charging people for shedless treatment when we may not have any shedless product. You can't say anything cause if you do she finds away to get rid of you or give you a hard time. So, who are you going to complain to Cameron he shows her the complaints. Yes, I've had complaints about me from customers but these same customers who complain about me has complained about all of the groomers and other salons. One customer by the name of Fate got mad cause she was a week late for her appointment and her groomer was on vacation and because I told her that her appointment was a week ago and her groomer on vacation she got mad at me and hated me ever since. Another complaint about me was cause I charged bijou owner five dollar to groom the face, she said the other girls were doing it for free and while the manager Jim was standing there the woman uncontrollable, started yelling at me and the manager to fire me all because I was going to charge her five dollars for a hair cut on the face. I've been grooming for 22 yrs with a successful mobile grooming services 2 vans 4 groomers and featured in the Inland Empire Magazine through out San Bernardino County and Riverside also open up mobile services for my son in hesperia 3 vans with 3 employees taught all of my grandkids how to groom the youngest being 7 and now 12 whom is a fantastic groomer along with my cousin who writes books on dog training among other dog books that you have on your shelves whom is a judge for dog shows and shows her dogs and has won grand champion. We are definitely a dog family. I couldn't of had successful business for 12 yrs and be feature in magazines if I wasn't good at my job. Evy's Mobile Pet Salon is still a successful business the difference is my daughter in law whom I taught to groom now owns the business that I sold her, we send customers to your Fontana store all the time cause my daughter in law has to high of a clientel. I had helped out the Humane Society convicting a animal abuser whom was a high official in the San Bernardino Council, we're first on the list with Animal Control to groom any dogs that are rescue from puppy mills in the Devore area. Evy's Mobile Pet Salon has been in business since 1995 successfully all over San Bernardino and Riverside county. So, to have your employee to come in the store and intimidate me infront of my co workers I felt threaten along with my manager only listen to Anne Quinn cause she from corporate. Cameron didn't even want to hear that two customers heard what happen he only care this woman from corporate. I would like to know how this matter going to be taken care of. You definitely have a salon manager problem one who addicted to her cell phone and leaves her dogs unattended on the table its just a matter of time before a dog hangs itself. The bad part is Scott our district manager at the time caught her leaving a dog on the table unattended, along with your GM Craig and now your GM Cameron and I can't think who was the female managers at the Victorville store 1510 and now at the Redlands store caught her twice leaving dogs unattended on the grooming table and was told again not to leave a dog on the table. Plus, the vulgar language that Carly uses was told by GM Craig to tone it down which she still hasn't, along with watching you tube and listen to vulgar comedy shows while she grooming dogs. Unfortunately we have no choice we have to listen to it cause she thinks its funny. She has also told us that she technically doesn't have to work nights or clean. I've asked Carly to teach me about the new texting, she still hasn't shown me. I asked one of my coworkers to teach me cause Carly was to busy texting and on her phone with her ear plugs talking. The reason why Carly gets so many dogs done is she works during her lunch hour, when lunch time comes rolling around she'll clock out for lunch come back to the salon start grooming her dog and when she needs to clock in she stops what she doing to go clock by in, sometimes one of the other girls a clock Carly back in from lunch. The new hire Anne. Carly doesn't intend to keep her but Carly doesn't teach her anything she been learning from the groomers. This girl can make it in grooming she just needs someone to teach her and our salon manager hasn't been doing this cause she doesn't intend to keep her. Carly has a big turn over in firing and hiring. Groomers are a dime a dozen but to find good ones is hard to come by and to find people that are dedicated to work on time is hard to come by.

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3:41 pm EST

Petco refused grooming service

I went to local Petco store in Livingston, NJ for my dog's nail trimming on 1/29/2017.
My dog was refused the service because she does not want to walk in to the grooming area due to insurance reasons.
My dog is old and her nail got to long and the floor was slippery, and she does not want to go in there, so she just lay down on the floor.
Groomer and the store manager thought my dog was too ill and they refused the service make an excuse of Safety and Insurance reason.
They saw my dog waled in and waled out without any problem, but they just did not want to provide the service.

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6:01 pm EST

Petco animal care

I previously went to my local petco that has been in my town since I can remember. There are two sun conures (birds), the male sun conure was overly plucking his feathers and can tell is in distress. Then I visited the mouse section where I found two mouse with blood on their backs. I tried to speak to the manager, waited a couple minutes and didn't come from the back so I spoke and told the coworker my issue. She replied with fake bitter smile saying " Yeah they have a reputation for fighting" and had nothing to say about the bird. If you've watched PETAS behind the scene videos you'll be horrified and I'm horrified to see it in stores. (Pictures of male bird)

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4:03 pm EST

Petco unethical behavior

To whom it may concern,

Petco in marysville wa

The cashier erica is very rude and unprofessional. I went in to return a heater for my fish that only worked for a week. I did not have the original receipt, but was able to print one from pal rewards. She did return it but was very rude about returning it. She told me that maybe I should have kept my original receipt. I had gone in on saturday and amber had told me that all I had to do was register my pals card and print the receipt and it would be no problem. I will never be back to shop there again.

Sincerely
April cruz

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1:51 pm EST

Petco extreme neglect in reptile dept

Store location 21851 Towne Center Dr Watertown, NY 13601

I have pictures taken at several different times this year documenting extreme neglect of reptiles in this store dating back to march and a purchase I made of an animal, a ball python, so dehydrated and emaciated that it hung limply in my hands. It had scale rot, and TWO layers of fully retained shed caused from improper husbandry. They routinely crowd 6+ animals in one tank, with improper heat and humidity, and 24 hr lights on a nocturnal animal, and open 'hides'. Several incidents with starving and dehydrated animals since, and despite reporting their malnutrition to the manager, they were still on display the days following. I even was very distressed during one incident in which I watched the dying gasps of one extremely emaciated chinese water dragon on display, its cage mate quite healthy, and I had to actually point out the dying animal to the employee standing next to a neighboring cage helping another customer.

I have photos to support these claims should you wish to contact me. I have tried going through management but they have done nothing. If nothing changes, i will take the time stamped photos to my local enforcement agencies as a last resort.

My email is [protected]@gmail.com

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12:08 pm EDT
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Petco grooming dept

firstly I called and made an appointment and when I got there I was told I had no appointment. there was no one there so why they could not groom my dog was beyond me. to top it off the female at the register claims I didn't have any appointment and the one female that was grooming the 1 dog that was there told me I should go to PetSmart... really. I guess it was for the best because the rumors about them not knowing what they're doing me saved me from further regret in dealing with them at all... wow Petco sending business to petsmart... ONLY IN AMERICA

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8:07 am EDT

Petco grooming

Do not bring your dog here! I brought my goldendoodle here a number of times and was never informed he was a "problem" until I called to make another appointment. The person told me there were notes (That had no date marked on them) that my dog was "fidgety" and might need "relaxing medication" from the vet in order for them to give him a bath... I was never informed about this previously and am very confused on this information.. Not worth the trouble - go somewhere else!

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8:12 pm EDT

Petco groomer

Today I brought my dogs in to be groomer, everything was going fine until the last fifteen minutes of my youngest dogs appointment. She has a bit of anxiety when meeting new people and this situation did not help. First thing off I noticed was there was a strange man watching her being groomed, no big deal but I went to check it out since prior to him standing there he had two children with him, around 10 and 8, and they were no where to be seen. As I approach I see the two children in the grooming room with my dog, who had started to panic with them being near and Herr not knowing them. I made a comment to the father that it was probably not the best idea to have them in the red since she had high anxiety and he understood and went to remove them, the groomer on the other had who was their mother became defensive as if I didn't know what I was doing. She kept stating, she's, only scared because she's on the table and she has been trained that's a bad thin. My dog is not even a year old yet, had no fear reaction when going to the vet or groomer before today about being up on a table. I noticed when I walked over that the groomer had two different ropes around my dogs neck, one from the side and one above and when she gets scared and over stimulated she tries to bolt, the only thing I saw happening with those kids in there was her trying to bolt and strangling herself on the ropes. At the end of the interaction when she "finished" with me dog she again became aggressive with me as well as defensive saying that I think I know my dog but she knows her job and she wouldn't put her children in danger if she thought there was danger. I thought of this as unprofessional and extremely rude saying that I am over reacting when it is against most grooming salons policies and I'm sure against petco to have unauthorized people in the salon and her aggressive nature after the fact towards me was unacceptable when I was looking out for both my dog and her children... as long as she works there I will not be letting her touch my dogs again

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3:10 pm EDT

Petco dead and diseased fish for sale

Daughter purchased Black Moor goldfish. Had white spots, died two days later. Returned fish to store, Caitlin, assc #13, commented to my daughter "you killed your fish". Upon inspecting tanks, one fish was dead, one had worm on its gill and another had white spots. In my opinion this is abuse. Not to mention the conduct and attitude of Caitlin, assc#13. Petco just lost customer.

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9:12 am EDT

Petco email spam

I receive several emails a day and I never agreed or subscribed to emails.
I made sure I deselected all emails after registering but yet still receive emails.
I unsubscribed again and the message is that it will take 7 business days to complete - pathetic.

I called in to Customer care and complained and yet I still get several emails a day.

Stop spamming me. I will definitely avoid all of yours stores for this.
Clearly you can't sell your products if you have to SPAM people so much.

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3:55 pm EST

Petco customer service complaint regarding dog crate

Icalled and asked, "Hi there, I'm looking to buy a large dog crate, can you please tell me what kind you have and how much they are before I come in?" Candace of Orlando in the Colonial Plaza location says, "Uhhh... I mean what kind though. What size." Me" ... A large. A large dog crate." Candace continues to huff and puff and sigh while interrupting me, when I keep trying to speak she cuts me off saying they have too many crates therefor she doesn't answer me, and I explain again that I am just trying to figure out what kind of large crates they have for my dog and what the price range is, this continues some more, so I ask to speak to someone else and she says there is no one else, so I ask for the manager, she says that's her, so I ask for HER manager, and she says she is on vacation. I called looking to give my money to this company and asked politely for help, and received horrible customer service. I do not believe that a woman with such poor social and customer service skills should be managing a store or even doing something as simple as taking a phone call. I will be taking my business to Petsmart down the street from here on out.

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abby14
, US
May 01, 2017 8:24 am EDT

Dog grooming service

On Sunday 4.30.17 I did bring my little dog Abby to in Glastonbury ct
I did ask the person that did take care my Abby to not make to short on ye face are a and instead it was afoul to short and look horrible,
I did pick her up and I see all over my clothing I had a Abba's hair .
This morning when I check her under arms she had a big Matt on the right side.
Very disappoint and so mush for pain that big bill for no reasons
My Abby look so afoul and I'm very upset with the hole thing
I don't thing that she deserves that service .
Thank you hope that experience isn't going to happened to someone el dog

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8:22 am EST

Petco disappointed

I purchased some dog food from Petco website. I'm going on a vacation this Friday, so I paid extra money for one day shipping. I was thinking that it would be shipped the next day, as advertised on their website. Since I received nothing I contacted their customer service and was told that my order had not shipped, and would not ship until the following Monday. So I cancelled my ordered and demanded a refund. They did return my money, but they still charged the additional $15 for the shipping. Customer service was absolutely disgusting!

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Jake Neifert  
Jake Neifert  
, US
Feb 19, 2016 11:40 am EST

Looked online. Seen sale on fish gravel, drove 40 miles to buy, store will not honor sale price. Ad does not say online only, even showed sale price at store from Petco website.

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11:25 am EST

Petco online account access

I have an online account with petco.com. I have been unable to access my account since December 28, 2015. I have made numerous attempts to have Petco resolve this issue and provide me access to my account. The account has quite an amount of my personal information including credit cards and my address. I would like to protect myself from any possible scam or fraud.

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1:59 am EST

Petco animal care, negligence, customer service, and a bad rat.

I am not going to hold back anything. I am so fed up with this store and it blows my mind how one company can have its seperate stores in different locations and most if not all manage to be hell holes. I've seen youtube videos as well as videos on fb from peta. I don't take everything I hear seriously but with images and video clips now with my own experience it's hard to not believe.in fact impossible.

I am a proud owner of 3 bearded dragons and a ball python. All of which are my babies as well as my python is my therapy animal. I moved from utah to oregon to start my life with my reptile babies of course. 2 pet stores near me. Others about an hour away or more. One pet store is nice with excellent animal care, animals which are healthy, and the best superworms i've seen. Down side, so expensive and sometimes they do not have what I need in. So petco. They were convenient with convenient priced frozen rodents and bearded dragon food and no thank you on their bugs...
Dead, dried, one half alive. Even as a hungry lizard I wouldn't eat that. And knowing my babies enough, they wouldn't either.
I noticed at one time a tree frog upside down drowning. Semi-twitching. I got an employee and he calmly with a smile said, "they do that." :/ he fixed it and I know it's easy to get caught up in work... But the thing is you're basically baby sitting these tiny creatures till adoption... Keep an eye on them!

Next experience, horrible! ;, (
I bought a baby ball pinstripe python. Beautiful girl. She was tiny! I raised my now 52"ball python from a baby and was excited for the wonderful experience again. I was excited... Till that was replaced with confusion and"what in the actual * is going on here?"
I took an interest in her and they tried to give me false education. I didn't buy it. But then became confused. All aside, I was old this baby girl wasn't eating and yes she was tiny. But she was lively! And she was beautiful. I never could figure out a name before she died. Day before she literally turned to her side vomiting thick pink fluid (the store"reptile specialist") force fed this girl. Was she trying to pass or regurgitate? It happened so fast? : (

I demanded vet care and got in my car and went to meet the manager asap at the store because luckily she promised me she was at the bank and would meet me at the the store and rush to a vet she knew of. My snake barley breathing, I knew she wasn't going to make it ;, (but I pushed on the gas and made it.
Employee told me she was still gone...
Went in the back to that"reptile specialist"again. She told me to"hold on"as she took her time.
What the hell was going on?
I sobbed and tears flew out and I tried to not make a scene as this emotionless employee looked at my dying friend and told me"she wasn't going to make it, I think she was probably just too little for-... Yeah, she was just too little. Yeah. She's gone."
And then to mention the other employee question me about I could be the reason for the death!
I walked out broken. There was the manager.
At the register.
Working the checkout line.
"we will call you and let you know what the vet says!"she calls out.
Are you kidding me?
Do you not remember me tell you over the phone before I rushed out the door that she was dying?
In front of customers that were staring at me I responded,"she didn't make it."
My friend had passed ;, (
"oh, i'm sorry"
The manager showed sympathy. And boy did I just walk right out when she immediately asked if I would like her to call me when they got another in! As a mom to animals, that's hard to take. As an employee, yes customer service to ask... But I could vomit all over the store. Did I mention the second day I had my baby python I saw she had snake mites? Terrified me as my big girl has never had mites nor my 3 dragons. I took immediate precaution and went to the store for help where one manager was helpful but refused his offer of them holding her there for 2-3 weeks! Then re-buying her after mite treatment. Treatment was done at the store and since till up she died never saw another single mite on her, I kept her taken care of. She was special. : (. Anyway. I went there. For thee last time and dreaded every step. The extra 5 bucks is so worth the grub for my girl. Got her the rat and low and behold she didn't even want it. Looked at it closer and needless to say looks like it was dead awhile prior to being frozen. Nail beds are dark and doesn't look right. Wtf petco?
I'm done shopping there and will no longer be a customer. My petworks is great, that's where I recommend. If anything, rescue an animal from petco.
Who is the one in charge of petco itself? I think that it the one I need to contact. :/

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.-.
, US
Feb 04, 2016 2:08 am EST

All of the experiences were horrible with the animals like the frog, the snake. Some employees there were pretty nice and others i think if you're burned out from your profession, please quit.
I ain't perfect.
But damn, let the madness stop? What else can I do?

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3:17 pm EST

Petco live animals

Today I went into the new Petco in Altoona PA and was shocked to see the condition of the animals there. They had new baby ferrets, these poor babies had no water, no toys, no litter box, no food and no hiding area, only the gray material on the bottom of their cage. There were several other cages of animals with no water. In the mice cages their toys were laying on their sides and to me it seemed there were way to many mice in the cage, which I believe was the reason they were fighting. I looked around for a sales person and the only two I saw was one woman with here head resting on her hands looking into the store from the grooming dept. and one cashier. When I have gone to other pet stores they always have an employee with the live animals to tend to their needs and to assist the customers. A customer should not have to witness this kind of abuse to animals at a pet store.

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11:04 pm EST

Petco rude and disrespectful store manager

About 2 weeks ago I drove to Petco in Hagerstown, Maryland to try to redeem an e-gift card for $25.00. Someone supposedly from the Petco corporate offices sent the e-gift card because of an online order issue. Unfortunately at the time I received the e-gift card my printer broke and I was unable to print it out. I copied the card # and pin # onto a piece of paper and took the information to the store. When I arrived at Petco/Hagerstown, MD I asked a woman for assistance. I later came to find out it was the manager of the store. A woman by the name of Bonnie. When I asked the woman for help I immediately knew I was going to have a huge problem on my hand. She had a poor attitude and didn't appear to have any interest in helping me whatsoever. She asked me to step aside while she did something with the clerk at the front of the store so I stepped aside at her request and went to the cat toy section. She finally arrived and asked me what I needed help with? I explained the situation to her regarding the gift card and she immediately looked all flustered and irritated. She got on the phone to call someone...who I have no idea? and when she couldn't get through to someone because she didn't feel like waiting on the line any longer she asked me if I had a smart phone, to which I replied no and she looked at me like...you have to be kidding me. This seemed to only make her more irritated. She asked me if I had my drivers license with me and I said yes, all I have to do is to run out to my car real quick and grab my wallet. After that she said "I can't help you" "You don't have anything I need". I said to her I just got done telling you I would run out to my car and grab my wallet to which she threw up her arms in the air and started walking away from me and then she started shaking her finger in front of my face when I asked her who she was and I told her that I was going to call the corporate office and get her fired for her rude behavior. She replied "You can't get me fired" and continue to walk away. After that I contacted corporate and the District Manager of the store called me a Mr. Nichelson and although he apologized I had to run back to the store and go through the process all over again and I wasn't even further compensated for the time, gas and frustration this whole situation caused me. This Bonnie woman is a complete psycho and I will never shop at Petco again, and I would advise others to do the same.

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5:07 pm EST

Petco service on demo booth and staff

We took our dog to the Petco at Concord (1150 Concord Ave Suite 160 Concord, CA 94520) around 1 pm today (12/20/15) for grooming. We stopped by the demo booth to check if there are any new dog products. The female staff was very rude without any smile. She barely answered any questions. We found she is very unprofessional and rude. She should not bring her own unhappiness to work. We took our dog to Petsmart instead. Thanks for your attention. Barbara and James Welsh

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7:15 pm EST
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Petco carelessness

Just took my dog to the petco grooming located in Owings mills, Maryland. My dog was cut, had patches of fur missing in her coat, and clumps of left over fur in her coat. It was disgraceful. My dog was there over 4 hours! When I got home and realized how bad her grooming was I called and was told to bring her in so the person can see . I arrived and immediately the woman apologized and stated she had a crazy day. I sympathized with her and then showed her what was going on. She pretended as if she didn't see anything for several minutes. Finally, after I demonstrated and pulled balls of fur out of her coat she took my dog and cut her hair quickly. I received my dog a second time and due to her carelessness the worker cut my dog! Furthermore, she still had mats and balls of fur. Also, the groomer covered her with a bandanna to hide the mats in her neck that the groomers failed to groom. I paid over $70 and trusted these people who worked for this company to do the job I paid for and instead I was given something less then the value. I'm so hurt, frustrated, and I feel like I've been taken advantage of. I'm not sure if there needs to be more training or if this is just the standards of this company. What I do know is I will never take my dog here again. Terrible first impression.

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Herbyyyyyyyz
, US
Nov 28, 2015 7:17 pm EST

I wonder if the groomers are certified

Petco Customer Reviews Overview

Petco is a leading pet supply retailer that offers a wide range of products and services for pets and pet owners. The company has received numerous positive reviews from customers who appreciate the quality of its products, the convenience of its online store, and the helpfulness of its staff.

One of the most commonly praised aspects of Petco is the variety of products it offers. Customers can find everything from pet food and toys to grooming supplies and training tools. Many reviewers also appreciate the quality of the products, noting that they are durable and long-lasting.

Another positive aspect of Petco is its online store. Customers can easily browse and purchase products from the comfort of their own homes, and the website is user-friendly and easy to navigate. Additionally, Petco offers free shipping on orders over a certain amount, which many customers find convenient and cost-effective.

Petco's customer service is also frequently praised by reviewers. Many customers appreciate the helpfulness and knowledge of the staff, both in-store and online. Petco also offers a variety of services, such as grooming and training, which customers have found to be high-quality and effective.

Overall, Petco is a highly regarded pet supply retailer that offers a wide range of products and services for pets and pet owners. Its quality products, convenient online store, and helpful staff have earned it many positive reviews from satisfied customers.

Petco In-depth Review

Product Range and Availability: Petco offers a wide variety of pet products, ensuring that pet owners can find everything they need in one place. They have a great selection of popular brands, making it easy to find the preferred products for your pets. Additionally, Petco provides a diverse range of pet food options, catering to different dietary needs and preferences. They also offer a wide range of pet supplies and accessories, allowing pet owners to find everything they need to care for their furry friends.

Customer Service: Petco's customer service is top-notch. They are highly responsive to customer inquiries, ensuring that any questions or concerns are addressed promptly. The staff at Petco is knowledgeable and provides excellent assistance, offering guidance and recommendations to help pet owners make informed decisions. The customer service representatives are friendly and professional, creating a positive and welcoming experience for customers.

Pricing and Value for Money: Petco offers competitive prices compared to other retailers, ensuring that pet owners get the best value for their money. They frequently have special offers, discounts, and promotions, allowing customers to save even more on their pet supplies. The quality of the products is excellent in relation to their price, ensuring that customers are getting high-quality items at affordable prices. Overall, Petco provides great value for money.

Online Shopping Experience: Petco's website is user-friendly, making it easy for customers to navigate and find what they need. The search functionality is efficient, allowing users to quickly find specific products. The product descriptions and images are clear and informative, helping customers make informed purchasing decisions. Placing orders and checking out is a breeze, with a seamless and hassle-free process. Petco also offers online-exclusive deals and features, providing additional benefits to online shoppers.

Shipping and Delivery: Petco ensures speedy and efficient order processing, ensuring that customers receive their orders in a timely manner. The accuracy of order fulfillment is excellent, with all items being delivered as expected. The packaging is secure and provides adequate protection for the products during shipping. Petco offers various delivery methods and tracking options, allowing customers to choose the most convenient option for them. They also handle returns and exchanges efficiently, ensuring customer satisfaction.

In-Store Experience: Petco stores are clean and well-organized, creating a pleasant shopping environment for customers. The products are readily available on shelves, making it easy for customers to find what they need. The staff at Petco stores are helpful and provide guidance when needed, ensuring that customers have a positive shopping experience. The stores are also pet-friendly, allowing customers to bring their furry friends along. The overall atmosphere and ambiance of Petco stores are welcoming and enjoyable.

Pet Services and Grooming: Petco offers a wide range of services, including grooming, training, and veterinary care. The service providers are highly skilled and professional, ensuring that pets receive the best care possible. Scheduling appointments is convenient, with various options available to accommodate different needs. The pricing of the services is reasonable and affordable, providing great value for the quality of care provided. Customers are highly satisfied with the outcome of the services, ensuring that their pets are well taken care of.

Loyalty Programs and Rewards: Petco's loyalty programs offer great benefits and perks to members. Earning and redeeming rewards is easy and straightforward, allowing customers to enjoy the benefits of their loyalty. Members also receive exclusive discounts and offers, providing additional savings on their purchases. Overall, Petco's loyalty programs are highly attractive and provide great value to customers.

Community Engagement and Social Responsibility: Petco is actively involved in local pet-related events and initiatives, showing their commitment to the community. They support animal shelters and rescue organizations, helping to provide care and find homes for pets in need. Petco also has sustainability efforts and eco-friendly practices, contributing to a greener environment. Their commitment to pet welfare and advocacy is commendable, making them a socially responsible company.

Overall Customer Satisfaction: Petco has received positive reviews and feedback from customers, with an overall high rating. Customers consistently have positive experiences with Petco, praising their product range, customer service, and value for money. While there may be occasional complaints, Petco addresses them promptly and strives to improve. In comparison to competitors, Petco stands out in terms of customer satisfaction. Overall, customers highly recommend Petco to others for all their pet needs.

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Petco contacts

Phone numbers

+1 (877) 738-6742 +1 (858) 740-0832 More phone numbers

Website

www.petco.com

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