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Petco Animal Supplies / Service from Petco store

1 Knoxville, TN, United States


My husband and I visited a Petco store on January 7, 2017 to buy puppy food for the new addition to the household. While checking out the clerk had offered to do an in store purchase and have it delivered to our home. I agreed and made the purchase. After I put in all information for delivery the clerk was unable to get the FREE shipping code to work and offered a gift certificate for $5.00 to cover the shipping we had to pay for. We paid for the order and the clerk said it would be delivered in 2-5 days. It is now January 12th and I placed a call to Petco customer service to inquire about the order and they told me there was no order placed in the amount of $45.61. I then had to call our bank to make a dispute since the said amount was withdrawn from our bank account. The store address is 4908 Kingston Pike, TN. [protected]. Store number #1566.

Jan 12, 2018

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