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1.5 583 Reviews

Petco Complaints Summary

72 Resolved
500 Unresolved
Our verdict: With Petco's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Petco reviews & complaints 583

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P
1:46 am EDT

Petco horrible customer service

After spending thousands of dollars annually at this location. Asking for a little help with inventory because it wasnt on the shelf made the clerk, named christian so angry that he threw my product on the floor in front of me... It was so inconvenient for him to ring up our purchase, another mean female clerk took over and made us wait till she checked out 6 people lined up behind us, we spent an extra half an hour waiting for something that took 2 minutes to retrieve from the storeroom...in other words if you have a big purchase or a full basket of items they will put you last, this is horrible and improper customer service not to mention the mean attitude and the anger, I have never seen such unhappy mean employees, you observe the condition of the restroom, the attitude at the employee's and the complete lack of respect for their customers and you honestly think they're going to treat your pets with consideration and love? I would never take my pet they're to be groomed, after the abuse I suffered there tonight, I just wouldn't feel safe doing so. I will go out of my way to tell everyone I know at the dog park and in my community about our ungrateful unfriendly neighbors at our local petco

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8:24 pm EDT

Petco purina pro plan cat food

I went to the Edwardsville Illinois Petco store tonight to buy cat food. When I went to check out The young man gave me my total which was $43.29. This is not correct as my bag of cat food was on sale $4 dollars off when I purchased the big bag . The original price was $37.99 . I was charged $39.99 . I am attaching the picture the sign that I took in the store before I checked out . It shows the price of $37.99 for the 13 to 16 pound bag of cat food. The gentleman did not believe me even after I showed in the picture . Kept telling me that he gave me the bag for $35 well I didn't get it for $35 because my total when I checked out was $43.29 . I would like this addressed .

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4:52 pm EDT

Petco dog food with worms

Dog food Product Proplan with worms. Dear, in days gone by we realized that the food that we were giving to my dog ​​contained worms. Unfortunately we realized almost at the end of the bag so we stopped giving him that bag of food amazed, scared and worried about what we had found inside the dish of the dog's food and that for so long he had been eating and went to buy another in the same place where we have been buying for months and the new bag of food likewise contained worms. I can not believe that all this time I have been giving food with worms to my dog ​​Proplan brand believing that I was giving a healthy and especially quality food and the truth this caused me a depression just thinking what has been eating my dog ​​and what this may cause.
conversed with customer service he told me that they would call me back and it's been two weeks and I have no satisfactory answer at the moment
I have with me photos of the worms
I'm Carlos Wilson
[protected]
[protected]@hotmail.com

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Lacy Cunningham
, US
Sep 05, 2018 12:44 pm EDT

Wow that is awful I'm so sorry the image has got to be a hard one to forget. I just can't imagine company's that would still be endorsed after a complication like this it's more than a complication it is unacceptable. Can you imagine if we found this at our restaurants what would people do then for sure put them out of business. This us do disgusting I would scrape their EYEBALLS out if they ever knowingly sold me maggot food, Petco is going downhill faster and faster. I ordered simple kidney medicine and I was up all day and night for 4 days running to the door slamming it open so my dog could go to the bathroom again not on the carpet. She got the runs from the pills she had taken after yhe ones from the vet those ones showed no signs and symptoms like these from Petco. She had a good reaction from the vet so something is happening in shipping to their products to make them sub par rotten it damaged. I wouldn't but Petco if I were you warning bad goods and services suck.

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P
8:38 pm EDT

Petco treatment of animals

At the West Saint Paul Minnesota Petco the care of animals is not appropriate. There is a Manager in that department named Myria and ever since she started the area with the animals have gone downhill. A canary died because no one gave it water for a week. A hamster died because two male hamsters were put in the same habitat. The cages are not cleaned properly, old food sits in the habitats, and their is a catfish that was in the wellness room that no one feed him because they didn't know how to feed them. She also sold the wrong kind of lightbulb to someone and it burned a chameleon. Her manager Don does not like animals and knows nothing about there care. Things are reported to him by employees there that he doesn't follow through on. If the situation does not improve I will be forced to call aspca or some type of animal protection agency.

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1:03 pm EDT

Petco store operations

I discovered a lot of empty shelf space & what appeared to be returned items piled around the registers. Tried to speak to the store mgr on several times only to be told he was not in & the asst mgr wasn't authorized. I managed to get him on the phone, he asked to call me back only never actually did so. I won't be returning to this poorly run store.

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8:47 pm EDT
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Petco grooming

Had the worst customer service and quality of service experience of my life at this Petco. Took my 16 week old labradoodle in for his first grooming experience in July 19. Spoke with the groomer, Dovie, about not using clippers on his puppy coat so as not to damage the undercoat. She disputed the importance of this and basically brushed it off saying that was only important for show dogs. I said we just wanted a basic trim to socialize him to the grooming experience, prefer all over roughly same length, nothing shaved, 1/2 inch length minimum. She said no problem, hair looks good, could add in additional services at a discount (upgrade shampoo and conditioner + nail trim) and that it would take about 4 hours. She called an hour and a half later saying "I had to go shorter than I wanted because he was soooo matted on his back and legs. He still looks beautiful but he is not doing well in his kennel." And I could hear my dog crying in the background. He is 100% crate trained at home and we have never experienced any sort of issue kenneling him plus he is enrolled in training (not at Petco) and is doing fantastic according to his trainer. We have never had any sort of behavioral issues. We have also been grooming him with a de-matting comb at least every other day since we've had him. He has not had any experience of getting overly wet for a long time (just rain and playing in his water bowl occasionally) nor playing in mud. I rushed over to pick him up and found his body shaved with bald patches. The hair on his head and tail looked untouched except for being shaved close around his eyes and at the base of his tail. He was let out of his kennel and pooped on the floor within 30 seconds of being out. His nails did not seem to have been touched and he was covered in the lose hair that had been cut. The whole time I was there she was telling me how badly my dog needs training and pushing Petco's training number in my face. She said he was excellent during the grooming but needs extensive training to "fix his kennel issue" before he comes back. She was extremely rude and accusatory acting as if our dog is neglected and poorly mannered (which is absolutely not the case) all to push the agenda of enrolling in Petco's training and save face for her shoddy grooming job. He now fits the part of looking neglected with his choppy and uneven haircut that looks as though he was the victim of some sort of experiment or practice grooming with a shaved body and bowl-cut style head. I am not sure what she did but I do not think his entire body was matted and I truly believe a blindfolded toddler could have groomed him better. If the Wichita area Petco sees a drop in grooming clients it is likely because they've seen my dog and I was sure to let them know who groomed him. Nobody in their right mind would want their pet to look like this. I will never return to Petco for any service or item.

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12:56 pm EDT

Petco catgenie

I recently needed to replace my catgenie cartridge. I called my local Petco and they confirmed they carried the product in store. However, when I arrived it was the wrong product. They told me to try a different Petco. I then drove across town to get to the bigger Petco to pick up the cartridge...when I arrived, it was sti the incorrect product. I was redirected by a store representative to order online. I ordered the product on July 13th and the online tracking was unavailable to me. I understand it takes 3-5 business days to receive my order, however, I received my dog food within 2 days after I placed my order and had no way of checking status on the cartridge because the online information was unavailable! I attempted to call customer service and they were incredibly unhelpful and condescending. All she kept repeating was "it takes 3-5 business days" which was not my question. So now, 5 days after I placed my initial order, I still have no cat cartridge and cannot use my $300 machine I purchased from Petco because they have made it merely impossible to order replacement products.

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5:31 pm EDT

Petco grooming

I will never be returning to any Petco after today never Flint michigan again. I come in so often I buy food I get my dogs groomed my mother and husband's mother use the grooming salon our family was going to get a chameleon I buy crickets for my spider. I will be a faithful PetSmart shopper from now on since they're next door with a salon I'm happy to recommend since I went there after leaving the horrid Flint Petco and I was happily greeted by PetSmart's salon members . I was SO RUDELY badly treated in your grooming today I simply needed a nail trim and i'm told is a walk in service and that I shouldn't have to call upon visiting and ive never called the salon, the two ladies didn't even acknowledge me until I said hello after standing at the counter for 5 mins, I asked if I could have a nail trim my dog is a wonderful 8 years old beagle lab mix and it's not hard for them ever I've never seen him put up a fight or have been told he's bad, the lady said no sorry we can't do that you can try and come back around 5 but I doubt then I can help you. She didn't even look him up apologize try to set an appointment up with me, I explained that they were really bad and long and he's usually really good and I was saying he should have positive notes on him and she cut me off to say no nothing we can do today. I really hope loosing my family and myself as customers your salon will raise it's customer service bar. -ashley w.

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7:35 pm EDT
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Petco service

Re: Petco Grooming 15895 Pines Blvd. Pembroke Pines, FL 33027

Wednesday, July 4th I called and made an appointment for Saturday, July 7 at 9:30am for my French Bulldog, Bowser to be groomer by Maribel.
Saturday, July 7th we arrived at 9:05am, we were greeted and checked-in by Belkys. She advised that Maribel would be arriving at 9:30am and that Bowser was her first appointment and that once he was done they would call me to pick him up. At noon at received a call from someone by the name of Lourdes at Petco, advising that Bowser was ready to be picked-up. She also said that he had been such a good boy, that she loved him. I found it odd that Maribel was not the one calling me and that a total stranger that I had never dealt with nor requested to groom my dog was calling me, but I thought that maybe Maribel was busy and had asked her to call. I told Lourdes that we would be right over to pick up Bowser. Once we arrived the person that assisted us was Lourdes, so I asked her if she had been the one that had called me, she said and so I then asked her if she had groomed Bowser and she said yes. She then gave me the grooming invoice so that I would go pay for the service while she got Bowser for me.
Once Lourdes brought Bowser to the check-in area he was having great difficulty breathing and I asked the girl what is wrong with him, why is he breathing that way? She immediately said, nervously, that's the way he has been since he got here. And I said no, he was not breathing like that. Immediately the girl gave me his leash and asked to put it on him because she did not know how to put the leash on him and immediately left to go back in to the grooming area. Maribel was coming out, so I asked her Maribel why is Bowser breathing that way, there's something wrong with him. Maribel said no he's fine, and I reiterated that he was not, she then said well that's the way he was since this morning when he got here, which was not true. It was obvious that she was trying to not give any importance to Bowser's labored breathing. She then asked, have you ever brought him here on a Saturday? Because we are always really busy on Saturdays. And I said yes of course he has been here on Saturdays and he has never had any difficulty breathing the way he is right now, there is something wrong with him, she then said he's just probably stressed, take him home. She just wanted to get us out of there so the other customers would not see Bowser in that condition and how upset I was.
We live two minutes from Petco so we took Bowser home to see if once he was home in his familiar surroundings and drank some water he would start feeling better, which was not the case. Even at home he was still having difficulty breathing and pacing. It was obvious that he was in distress, so we immediately took him to our Banfield Animal Hospital. Once there, the vet technician saw his condition and she immediately rushed him to the back. Dr. James immediately examined him and advised us that his body temperature was 103.6, was short of breath, and was extremely stressed. She stated that she needed to start him on oxygen and start an IV line to give him fluids so that he could hopefully start to relax and for the temperature to come down. She said had we not brought him in when we did, he would've died because he was so stressed that he would not be able to survive that way for much longer. Bowser had to stay in the hospital for four and a half hours before he was stable enough to come home.

Why didn't Maribel groom Bowser as I had requested, when Belkys had assured us when she checked him in that Bowser was Maribel's first appointment?
It is obvious that Bowser was left unattended in front of a hot dryer to dry, which is what cause the medical emergency that could have cost his life had he not been rushed to Banfield immediately.
This experience is so far from the Petco's Mission statement: "We obsess about delivering health and happy experiences for pets and the people who love them"
We have complete documentation of before and after videos that show Bowser's condition when he was dropped off and the condition that he was when we picked him up. For the Petco groomers to try to imply that he was that way we dropped him off, I'm sure that if that were the case they would have been concerned checking him in.
After this horrible experience that almost caused my dog's life and unexpected medical bills I expect to be reimbursed by Petco for the $143.98 medical bill and the $27.00 for grooming charge. I will give Petco Customer Service seven days to resolve this in an amicable before this is escalated.

Clara Alfonso-Couso
Before/after videos will be provided upon request

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9:23 am EDT

Petco grooming

We have been taking Zeva, our long haired German Shepherd to petco to get groomed for years. We have always been told her breed cannot be shaved and trimming can be done minimally, because of her coat. Since she has been struggling in the heat we took her to get groomed and bathed with a trim. The staff has always done an excellent job until Tuesday when she was completely shaved. Not only does my dog look awful following this grooming, what this employee did could permanently damage her coat, she could get sunburnt and get sick from heat exhaustion because of it. I spoke with a groomer from somewhere else and she said it 100% never should have been done, the groomer should be fired and we would have to be very careful until her coat grows back in. I am extremely upset with what was done. Not only does my dog look ridiculous, it could also negatively affect her health. I do not understand why after all these years of people at petco being adamant about never shaving her suddenly decided to do it even knowing her breed and knowing it could damage her coat.

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6:08 pm EDT

Petco managers horrible customer service

To whom it may concern,
I recently adopted 2 kittens from a shelter and the day i went to pick them up from the shelter, i stopped by and bought a couple of items at your Van Nuys location Petco store #1503, I had a great experience the gentleman at the counter was very friendly and helpful- that day was June 9th. Being overly eager I had bought way more than the kittens needed because i wasn't sure what they would like so i bought two of everything so that they each could have their own if they wanted. A lot of the things i bought never even left the trunk of my car, one of which was a cat bed i bought from your store. I returned to the store today (July 1st 2018) to return a completely new with all the tags & never used pet bed and since i had a good experience last time I also decided to buy cat food and toys as well. When i entered the store the sales associate that greeted me was a young lady with short dyed hair and tattoos- she was extremely nice and helpful, i told her i wanted to return an item but the reciept that i brought with me was partially illegible because some lotion had spilled on it and apparently erased the ink - she said it's not a problem becuase the bar code at the bottom of the reciept was intact and that scanning that is one way they can use to access the information. So i happily went to shop for some wet food and toys, I usually buy higher end brands like Orijen dry cat food and Ziwi Peak dry and wet cat food, but i thought i would try out some of your brands after pickin out a couple of items i headed to the counter to pay and also return the cat bed. It was a different sales person - she was extremely rude and obviously didn't know what she was doing becuase she said that she can't read the reciept so i can't return that item, I told her that her coworker said to scan the bar code, and she said oh ok and scanned the bar code then she informed me she needed her managers approval which was completely understandable. She asked the manager "Daniela" for assistance, the manager approached the counter and after the sales girl explained to her the situation she said she would have to go to the computers in the back in order to check the information- which is completely reasonable. It was what immediately followed that I find appalling:
1) As the manager left the counter with my reciept she turned to the sales associate and told her to "continue checking out the next person in line" Excuse me, I was still standing there! I had a cart full of things that i wanted to purchase, and instead of asking me would i like to be checked out first or would i like to wait for the manager to come back with my returned item i was just told to "please move aside so that i can help the paying customer" How rude! AM I NOT A PAYING CUSTOMER?! But how can I blame the sales girl, she was just following her "managers leadership" . So Instead of subjecting another person to the awkward position of having to pay for their purchases with someone else just standing there with them at the counter, I quickly told the sales girl that i would like to purchase the items in my cart. She scanned everything and put them in a Petco plastic shopping bag for me, the total was a little over $80 which was cheaper than usual (I spend average of $150 a week on my babies)
When the manager got back she said that the record matches and she could process the return the item for me, but as she was walking to the counter she noticed one small pack of wet food that was still in the cart instead of in the plastic shopping bag-which brings me to my next complaint
2) the manager questioned me about that packet i said i'm not sure, it must have fell out of the bag, she said oh let me see your reciept which isn't unreasonable, i showed her my reciept and she said she saw that i had purchased 3 bags of that wet food on my reciept, I thought that that was the end of it,
see picture attached below

this is the item in question:
see picture
but the manager said she needed to check to make sure- she then proceeded to treat me like some common criminal and insisted on counting and itemizing every single thing in my shopping bag to make sure it matched the reciept. I have never been so humiliated IN MY LIFE! that day I had entered petco with a credit card, my cell phone and car keys - that's it. i like to keep my hands free when shopping becuase i tend to buy a lot so it's hard to carrry multiple shopping bags plus your own purse, so i didn't bring any big handbag or recycled shopping bag or any means of hiding merchandise where the manager might be confused in whether or not items were paid for. I had just spent $80 dollars at the store - WHY WOULD I STEAL $1.39 cat food?! This is a pet store not a jewelry store or Chanel where each little thing is expensive and valuable. As you can see from my reciept i brought three bags of the salmon recipe wet cat food (pictures above) SO WHAT IF they missed one?! WAS IT REALLY NECESSARY TO REACH INTO MY SHOPPING BAG AND COUNT EVERYTHING?! Ridiculous!
i myself am a manager, i manage a trendy Chinese restaurant in bel air - serving the rich and affluent clientele in bel air and beverly hills. if i treated my customers the way I was treated at your store i would be out of business in a month! I understand that the clients you serve at your Van Nuys location aren't as entitled and difficult to deal with so your "Manager" doesn't need to be as refined- but come on! The only reason that store is still standing is becuase of the "Petco" brand. I always remind my employees that to customers they represent our brand so they have to always be mindful of what they say and how they are representing themselves in front of the customer. Needless to say I will never return to that store, and if this manager is a correct representation of your brand then I will also never shop at Petco and I will warn others to stay away as well.

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4:50 pm EDT

Petco groomer manager at middleton

The grooming manager at Middletown yelled at me when I talked to the store manager when I with an issue. She yelled saying she was the grooming manager and if we had an issue to come to her. Although we were with her initially and talked to the store manager after speaking with her and she left us even more confused. Additionally we came 10 min before our dog was ready and waited in the reception area. She comes out with our dog and yells that she would've called once our dog was ready. We were just standing there we didn't bother anyone and there were others there as well but her attitude was very unprofessional and rude.

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7:57 pm EDT
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Petco grooming

Brought my Chihuahua in for bath, nails, ears, teeth to be done.
Hes short haired, needs no brushing, or grooming besides a bath.

He came home with a razor mark on the right side of his head, between his eyebrow and ear...it was rough and area about size of half dollar. Talked to ast mgr angelo, and groomer, daisy, neither seemed concerned or to care, and denied anything happened. Angelo refused to give me any assistance such as corporate email or number.

Tried to get corporate number and address from mgr britt later on. Not only was she rude, but she hung up on me.

Petco Grooming, store #1104
1415 E. Warner Rd.
Gilbert, AZ 85296

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11:10 am EDT
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Petco service - grooming

My pet, Princess was scheduled for an appointment today, June 20, 2018 at 8:00.
It was 8:15 and there was no one at the store, until 8:20. I spoke with a young girl the was just arrving. so she asked which I believe. was her manager (light blue work shirt). The manager asked me if I had an appointment and asked me with what groomer. I did have an appointment and the groomer's name is "Alexis". The manager frown and said, ", Oh, Alexis, and said I will give her a call. I had to wait outside, it's hot and the manager didnt call her immediately. So I left.
This is my pet's second appointment at Petco. She used to go to Petsmart, but Petco was closer to my new home.
It's too bad how an employee's attitude can reflect against the store. The manager was nonchalant, had that didn't seem to care attitude. Anyway, I feel the store is filthy- entrance glass door s seems like they haven't been cleaned for months. Petsmart is very clean, friendly staff, helpful, etc. I will drive farther to get excellent service for my pet from Petsmart.
Thank you
Yvonne

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5:10 pm EDT

Petco employee attitude - customer service

I went into the store for two products puppy treats and puppy vitamins both of which I have been buying for months now at Petco. My dog does not eat puppy food because we have an older dog so I've been consistent with his vitamins and we are running out. I was checking out and the clerk asked if I had everything and I said no I needed the vitamins and they didn't have them and I said I don't even know where there any locations nearby that I could find the vitamins and she was more concerned with pushing me out the door then trying to help me find another location that would be nearby that might actually have the product in stock

After my puppy is old enough not to need the vitamins then I will stop shopping at Petco because of the level of rudness that I received.

Also I was going to use Petco for puppy training classes but now I am definitely taking my money somewhere else.

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12:05 pm EDT

Petco customer service

I went into the petco in Westlake shopping center a few weeks ago and the line was very long and the nice young lady with a nose piercing called for help and there was a lady just sitting next to the cats in her phone didn't budge to help . The checker was moving as fast as she could she was great . Just seeing that lady just sit on her phone while there was a line full of people just wasnt right with me

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12:58 pm EDT

Petco customer services

My daughter is the assistant manager at the store in Springfield, Illinois . I called my daughter off for work for a serious problem we continue to struggle to save her kidney. This morning she awoke with issues surrounding her kidney diagnosis. I spoke to an associate with the name Cassidy. I explained the situation and ask her to relay the message to the store manager by the name of Anna. Cassidy was very non-understanding and seem very agitated at my call and explanation of why my daughter Kiera would not and could not come to work. I asked her why she was so abrupt on the phone and her response was very snotty I got to go! I hope this girl does not treat the customers with the same disrespect that she showed to me. My daughter will probably not be happy that I wrote this but as a mother who prays daily that my daughters kidney is not lost I felt I was in the right.

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10:06 pm EDT

Petco manager

My name is Chris Herbert. I frequent this Clifton new jersey petco and spend a lot there. I went today and they were busy in fish so I waited. I asked how much the irredescent sharks were because I did not see a tag. The manager said 2.99 so I said "wow that's great" so me and the other woman who worked there walked up front. The fish rang up 4.99 but the women said "give it to him for 2.99 I was there and heard the price he was told". She said "don't worry" but the cashier needed an override so they called another manager named Candido who gave me a nasty look and said "wait" and walked away with the fish. I explained that I was there for an hour already and have to go. The cashier was nice and said "I have no idea why he will not just give you the fish, it is two dollars", He came back and said the fish is 4.99. I said "well two of your employees said it was 2.99 and you made me wait". I am 50 years old and I actually knew a few people on the line but right in front of them Candido rudely said "too bad, the fish is 4.99 do you want it or not". I had no clue why he hated me (and I understand now the fish is 4.99 and that they told me the wrong price) but I said "I will go to another store from now on, I spend thousands here, are you going to lose me over two dollars when it was your mistake not mine?" and he smiled and said "absolutely". I got mad and demanded his name and the complaint number. I called from my car and the woman (angie) was very nice. They needed names and store number so I had to go back in the store. At that point the first manager who quoted me the wrong price said "you were not here for an hour that is not true and you can not yell in my store" I was not yelling, I was on the phone with Petco and the entire time I was on tape. Angie said she did not think I was yelling and I seemed very reasonable. She said she would be upset to. I admit I was upset. Anyway the store called the police and I left when the Clifton cops showed up. I am waiting for a call back from a woman named Kathy who I am told will get back to me in 48 hours.

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2:39 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Petco online order and service representative lies

I placed an order on May 6, 2018. The item is a 25 pound bag of bird food. Order number is [protected]. The item was listed on the website as "in stock" and ships within 24 hours. The order states that they will email when the order ships. Allowing for the fact that the order was placed on Sunday, I waited until Wednesday to call and report to a representative that I have not received shipping information or confirmation that the order has been sent. The representative confirmed that the order was received and that it is on its way and will be received by Friday May 11. I received a complaint number 8964687 as a result of this first call.

On Friday May 11 at 8 pm I had not received the order and called again. The representative then told me that this is order is fulfilled by a third party vendor and will not be received until Thursday May 17. I asked to speak to a manager only to be told that she can't locate one. She took my information and said a manager would call me. Why is this now expected to be received almost a week following the first person telling me when the package should arrive? I asked to cancel the order and was told that it's been shipped and I should just refuse the delivery. This is not the type of customer service I would expect.

On Sunday May 13 I did receive a message from Petco, but there was no name and no extension to get back to the person that left the message. It upsets me that it took 2 days for someone to get back to me. I did call back following the message and asked to speak to a manager. I was told by the representative that he would handle the issue. He refunded the $5.99 shipping, but would not let me speak to a manager. Since the shipping was supposedly free for items over $49, this was certainly a surprise.

I am very displeased that the website doesn't mention anything about a third party, and claims the product is in stock and that it should ship in 24 hours. I never received shipping or any other information that I should have. The customer service representatives would not let me speak to a manager and everyone kept giving misleading information. Why does a package take so long to be shipped - even if coming from California to Maryland, I have received packages by ground transportation in 5 days.

I would like a full credit as I had to obtain the bird food from another source due to the unexpected delays and lack of accurate information.

Attached is a copy of the confirmation email and following that the email with the inquiry number:
Petco
DOG CAT FISH SALE

thank you for placing your pet's order. We'll send you an email when your order ships.

details
Order Number:
[protected]

Pals Rewards Number:
[protected] Shipping Address:
Martin Schwartzberg
2704 Baublitz Rd
Reisterstown, MD 21136
your pet's order
Standard Delivery

Product Roudybush Daily Maintenance, Medium Pellets, 25 lb.
SKU: 2576636
Qty: 1.00
$55.11

Your Petco Inquiry # 8964687
C
[protected]@petco.com
Reply|
Wed 5/9, 9:25 AM
You
Dear Martin,

Recently you contacted our call center, and we're hoping to get your feedback about the interaction with our agent. Please click here to take a very brief survey to tell us how we did in exceeding your expectations and providing a great call experience. Your insights will be used to help recognize or coach the agent.

Your survey pass-code is 8964687.

Thanks,

Your friends at Petco

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Petco petco should not sell animals!

I purchased a sick guinea pig from petco which turned out to need surgery. After calling customer service they assured me they will have a meeting by the regional manager on how to take better care of their small pets. I went back 2 months later...again ...a sick guinea pig in the cage waiting to be sold! I have pictures of the guinea pig... I called customer service and emailed them the pictures...no one will call me back! how horrible! the poor guinea pig. How are they allowed to sell animals?

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Petco Customer Reviews Overview

Petco is a leading pet supply retailer that offers a wide range of products and services for pets and pet owners. The company has received numerous positive reviews from customers who appreciate the quality of its products, the convenience of its online store, and the helpfulness of its staff.

One of the most commonly praised aspects of Petco is the variety of products it offers. Customers can find everything from pet food and toys to grooming supplies and training tools. Many reviewers also appreciate the quality of the products, noting that they are durable and long-lasting.

Another positive aspect of Petco is its online store. Customers can easily browse and purchase products from the comfort of their own homes, and the website is user-friendly and easy to navigate. Additionally, Petco offers free shipping on orders over a certain amount, which many customers find convenient and cost-effective.

Petco's customer service is also frequently praised by reviewers. Many customers appreciate the helpfulness and knowledge of the staff, both in-store and online. Petco also offers a variety of services, such as grooming and training, which customers have found to be high-quality and effective.

Overall, Petco is a highly regarded pet supply retailer that offers a wide range of products and services for pets and pet owners. Its quality products, convenient online store, and helpful staff have earned it many positive reviews from satisfied customers.

Petco In-depth Review

Product Range and Availability: Petco offers a wide variety of pet products, ensuring that pet owners can find everything they need in one place. They have a great selection of popular brands, making it easy to find the preferred products for your pets. Additionally, Petco provides a diverse range of pet food options, catering to different dietary needs and preferences. They also offer a wide range of pet supplies and accessories, allowing pet owners to find everything they need to care for their furry friends.

Customer Service: Petco's customer service is top-notch. They are highly responsive to customer inquiries, ensuring that any questions or concerns are addressed promptly. The staff at Petco is knowledgeable and provides excellent assistance, offering guidance and recommendations to help pet owners make informed decisions. The customer service representatives are friendly and professional, creating a positive and welcoming experience for customers.

Pricing and Value for Money: Petco offers competitive prices compared to other retailers, ensuring that pet owners get the best value for their money. They frequently have special offers, discounts, and promotions, allowing customers to save even more on their pet supplies. The quality of the products is excellent in relation to their price, ensuring that customers are getting high-quality items at affordable prices. Overall, Petco provides great value for money.

Online Shopping Experience: Petco's website is user-friendly, making it easy for customers to navigate and find what they need. The search functionality is efficient, allowing users to quickly find specific products. The product descriptions and images are clear and informative, helping customers make informed purchasing decisions. Placing orders and checking out is a breeze, with a seamless and hassle-free process. Petco also offers online-exclusive deals and features, providing additional benefits to online shoppers.

Shipping and Delivery: Petco ensures speedy and efficient order processing, ensuring that customers receive their orders in a timely manner. The accuracy of order fulfillment is excellent, with all items being delivered as expected. The packaging is secure and provides adequate protection for the products during shipping. Petco offers various delivery methods and tracking options, allowing customers to choose the most convenient option for them. They also handle returns and exchanges efficiently, ensuring customer satisfaction.

In-Store Experience: Petco stores are clean and well-organized, creating a pleasant shopping environment for customers. The products are readily available on shelves, making it easy for customers to find what they need. The staff at Petco stores are helpful and provide guidance when needed, ensuring that customers have a positive shopping experience. The stores are also pet-friendly, allowing customers to bring their furry friends along. The overall atmosphere and ambiance of Petco stores are welcoming and enjoyable.

Pet Services and Grooming: Petco offers a wide range of services, including grooming, training, and veterinary care. The service providers are highly skilled and professional, ensuring that pets receive the best care possible. Scheduling appointments is convenient, with various options available to accommodate different needs. The pricing of the services is reasonable and affordable, providing great value for the quality of care provided. Customers are highly satisfied with the outcome of the services, ensuring that their pets are well taken care of.

Loyalty Programs and Rewards: Petco's loyalty programs offer great benefits and perks to members. Earning and redeeming rewards is easy and straightforward, allowing customers to enjoy the benefits of their loyalty. Members also receive exclusive discounts and offers, providing additional savings on their purchases. Overall, Petco's loyalty programs are highly attractive and provide great value to customers.

Community Engagement and Social Responsibility: Petco is actively involved in local pet-related events and initiatives, showing their commitment to the community. They support animal shelters and rescue organizations, helping to provide care and find homes for pets in need. Petco also has sustainability efforts and eco-friendly practices, contributing to a greener environment. Their commitment to pet welfare and advocacy is commendable, making them a socially responsible company.

Overall Customer Satisfaction: Petco has received positive reviews and feedback from customers, with an overall high rating. Customers consistently have positive experiences with Petco, praising their product range, customer service, and value for money. While there may be occasional complaints, Petco addresses them promptly and strives to improve. In comparison to competitors, Petco stands out in terms of customer satisfaction. Overall, customers highly recommend Petco to others for all their pet needs.

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Petco contacts

Phone numbers

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Website

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