Petals.com / Never reimbursed for returned floral item
I purchased a floral arrangement from them on 1/08/07. When I received it I wasn't happy with it and returned it via insured mail (with receipt) in mid January.
I called customer service on 3/6/07 and spoke to Dayama who told me they were switching over to a new computer system and that the reimbursements would be coming shortly. I called on 3/09 and received same story from representative William. I now told them I found it odd that my credit card could be charged so quickly but it has been almost six weeks and no credit had been issued. They told me all credits would be now be reimbursed by 3/31. On 4/2 , I spoke to Guierrmo who gave me supervisor "Nicole" who said reimbursement is now being sent. On 4/08 spoke to Jenner who told me the same story. On 4/11 I called and spoke to Damien who gave me supervisor "Genesis". At this time I faxed to her my receipt, proof of insured mail receipt (they assured me that they had received my return), and was told I would receive my credit no later than 4/21. On 4/26, after my credit card statement closed again, I called and talked to Natalie who refused to allow me to speak to a supervisor. She told me that she would keep me on hold for the entire day if I did not hang up. There are a few more incidents in between those I have described.
I am now writing my credit card company to see what can be done. Their customer service supervisors are supposedly Nicole and Genesis who are extremely busy and can't seem to return my calls. They gave me the name Chris Topping as their CEO at 13975 Northwest 58 Court Miami Lakes, Florida 33014. I don't know if this is accurate as I now do not trust a thing this customer service department says.
Anyone who attempts to buy from this company I feel is risking a loss of their money. I will never do business with them again.
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