Pet Street Mall
reviews and complaints

I purchased 2 of the pet safe ultrasonic barkers to stop my dogs barking. 25 feet is the distance they are rated, so surely 2 in my kitchen area would work. Well they DIDN'T WORK AT ALLl, I returned them and the company charged me RESTOCKING and original shipping! For stuff that doesn't work! Don't buy from this company they sell products that first don't work and 2nd don't stand behind them and charge the purchaser. HORRIBLE :-(

I ordered a pet car robe from this company through EBates' website. Upon receiving the product from O'Donnell Industries (don't know what relation they have to Pet Street Mall), my husband and I tried in vein to install said robe in my car but we did not have any luck.
In deciding to return this product, I called O'Donnell Industries and asked for an RMA number. They said I did not need one and to just send it back to them. Well, come to find out, I was supposed to send it back to Pet Street Mall instead.

Through numerous phone calls to Pet Street Mall and talking to Brian (Supervisor) explaining the issue, I was treated very rudely. This company has no values with respect to Customer Service and are very incompetent in their day to day business. I highly recommend no one order any products from them. Even though I told Brian I was instructed to send the product back to O'Donnell Industries he was agitated about it.
I finally received my refund after three weeks minus a 10% restocking fee which was not included anywhere in any document or in any conversation I had with Brian. Not wanting to talk to him or anyone else ever again, I am eating the 10% in disgust.

On June 12, 2012, I made an online purchase of a dog bark collar for $84.95. The business is Pet Street Mall. Phone: [protected]. The order number is 5450443 The picture of the collar showed a smoothe-edged dog bark collar with no sharp prongs digging into the dog’s neck. When the dog bark collar arrived, it had 3 sharp prongs to dig into thE dog’s neck. The prongs were the longest and sharpest I have ever seen, over one inch in length. Me, along with tens of millions of pet owners would NEVER shock a dog with prongs sticking in its neck. And my dog is small, just 9 pounds. The prongs looked like they were made for a 100 pound aggressive dog.

I E-mailed Pet Street Mall that I was returning the dog collar unused. Pet Street Mall said I had to wait a couple days for “permission” to return the dog collar along with a special return number. I waited five days and heard nothing. So, I mailed the dog bark collar back and requested that my account be credited. I told them the picture shown was not an accurate representation of the actual collar and that I had never heard of the need to obtain “permission” or wait a week to return a product. I informed the company that I would file a complaint if I did not get a refund. That was over two months ago.

The company committed fraud by misrepresenting the nature of the dog bark collar. And, the company does not have the right to say it must give permission for a return. In any event, the company did not E-mail a number to attach to the return until at least 9 days after I contacted them, after a more than reasonable time for me to mail the object back which I did. The “permission number” given was 5450443.

A refund is in order. And the company should be told to accurately represent its merchandise. It cannot require purchasers to wait for “permission” to return the merchandise nor force customers to wait a week before mailing back a fulty purchase.

This company is HORRIBLE to deal with...the customer service reps are RUDE & NASTY, unhelpful, & lie. I ordered a water fountain from this website and they sent the package UPS with "Signature necessary at time of delivery." I work full-time & was not home the 3 times UPS attempted to deliver...Then the company put a no-hold on the item so when I went to pick it up at UPS the very next morning, it had shipped back to the warehouse already. The worst part is when I tried to explain this to PetStreetMall, the very RUDE representatives gave me attitude & blamed UPS...after going in circles with them 3 times, I finally told them just to issue me a refund...they flat out LIED to me for 2 weeks, claiming they had issued me a refund & I had to call 10 times to get a "supervisor" on the phone to help me & he was just as unhelpful and rude as the rest of them. DO NOT ORDER FROM THIS WEBSITE! I still don't even know if they're going to issue me a refund, let alone a full refund...

I purchased a heated pet bed from this website because all over it says FASTEST SHIPPING, etc. This is a direct quote... "At Pet Street Mall we work to ensure that your order is shipped promptly and you receive it as quickly as possible. Orders are usually processed and shipped the same day. On rare occasions, however, we cannot get the order out the same day, and it may take 24 to 72 hours to ship." It has been over 72 hours since my order has been placed and my item has still not been shipped, and when I called customer service they told me that it would not ship for at least another 24-48 hours (that is 96-120 hours since the order was placed) and it usually takes AT LEAST 48 hours to process. Next time I will just buy from Amazon, since they are reliable.

I recently ordered a wi-fi wireless dog fence from petstreetmall.com it was due to come about three weeks later and after it hadn't come in I called the company to see what was going on. Apparently it was backordered but although he said they called everybody I was not one of those. Another week went by and I made multiple phone calls asking about my product. Either their system was down and they couldn't check my order or I had to wait 30 minutes to speak to somebody. Another week went by and still no product so I called and was told it would ship at the end of the week. I called back Friday and they said that it would ship yet the next week. Finally I said if they can't get me a tracking number by next wednesday then cancel my order. This is crazy guys. I understand and am very patient about backorders or any other problem but you don't just leave your customer in the dark. Hopefully this will get resolved and I'll see it soon.

I recently ordered a wi-fi wireless dog fence from petstreetmall.com it was due to come about three weeks later and after it hadn't come in I called the company to see what was going on. Apparently it was backordered but although he said they called everybody I was not one of those. Another week went by and I made multiple phone calls asking about my product. Either their system was down and they couldn't check my order or I had to wait 30 minutes to speak to somebody. Another week went by and still no product so I called and was told it would ship at the end of the week. I called back Friday and they said that it would ship yet the next week. Finally I said if they can't get me a tracking number by next wednesday then cancel my order. This is crazy guys. I understand and am very patient about backorders or any other problem but you don't just leave your customer in the dark. Hopefully this will get resolved and I'll see it soon.