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Personal Creations
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1.9 18 Reviews

Personal Creations Complaints Summary

4 Resolved
14 Unresolved
Our verdict: When using services from Personal Creations with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Personal Creations reviews & complaints 18

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P
4:11 pm EST

Personal Creations Personal creations lasagna casserole dish

I ordered many personalized Lasagna Casserole dish’s for Christmas gifts. One was Nakayla & Kyle, came to me as Morton. They did finally send me right one.

I suspect Morton got Nakayla & Kyle dish.

Charged for both. Then after Christmas I ordered 1 Lasagna Casserole dish to have Savannah & Sam on it. They sent them 2. I was charged for two , full price. They were all on sale for $35.09.

I was charged $59.36 for each!

I want a refund put back on my card.

Gloria Ball

Claimed loss: $59.36$24.36$59.36 total refund $143.08

Desired outcome: Refund on my card

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2:55 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Personal Creations On an order that was printed incorrectly. [protected] Oct 17, 2022

I sent a picture complaining about the mishap. It was sent as a symphony gesture. Delivered to Dave & Barbara Meese. Order dated October 17, 2022 . I want a refund due to me or an replacement. Further more each email was either sent back without a correct address or otherwise. I have purchased in the past with no problem. The least you could have done was get back from me. Carolyn Deem Clymer, Pa

Desired outcome: Fix it or refund my money it wasn’t a cheap item. Unable to copy photo

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1:10 pm EDT

Personal Creations Embroidery blanket for sympathy

I purchase this blanket a lot from you all, for my friends and loved ones who lost someone dear to them my friend just sent a. Picture of the end frailing discoloration this blanket is $75 with tax and all should last a bit more than a year... I want to continue purchasing from you all my name is renee erwin 11411 semillon lane louisville ky 40272 phone [protected] if you need to search past purchases.. I have bought 3-4 of these blankets this is the only one with the problem so far... Please help

Desired outcome: Replacement

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Is Personal Creations legit?

Our verdict: Complaints Board's thorough examination reveals Personal Creations as a legitimate entity with notable strengths. Despite a 22% resolution rate on customer complaints, which invites a closer look, Personal Creations stands out for its commitment to quality and security. Clients considering Personal Creations should delve into its customer service record to gauge compatibility with their expectations.

Personal Creations earns 94% level of Trustworthiness

Perfect Trust Endorsement: Personal Creations achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Personal Creations. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Personalcreations.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Personalcreations.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Personal Creations as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Several positive reviews for Personal Creations have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Personal Creations and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Personal Creations's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 22% of 0 complaints were resolved.
  • Personal Creations protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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J
11:44 am EST

Personal Creations customer service

Absolutely The Worst Customer Service.
Or should say Non-Service.
Placed order for two items shipping to same location to arrive before Christmas.
Promised Delivery by December 20, 2019 shipping via UPS.
On December 21st got email stating they shipped with some obscure Shipping method and the only tracking number provided no information.
Tried calling several times and no one ever picked up. Left phone number for call back...no such luck. Sent email and you guessed it...no response.
I will be disputing the credit card charge and now will scramble to find replacement gifts for my family on Christmas Eve.
Don't waste your time with this Horrible Company!

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4:23 am EDT

Personal Creations my parcel (shoes) don't delivery/receive

Hi P2GO,
please give me the clear and detail information about the parcel with number P2G61363407 (my transaction buy the shoes from ebay) this the last day deadline for delivery date, and till now i still not receive yet. when i check with tracking online the information is stuck not uptodate (attached) also not detail delivered to where country? who is received the parcel or what else? and i strunggled for search more information about parcel2go in my country i can't make contact with the presentative person in charge in here.

Thank&Regards
Celvanus

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5:42 am EST

Personal Creations disappointed

I ordered a Family Initial & Name Wood Sign with my husband's and my names on it. They promised to finish it within several business days but in fact, it took them over a month. I am very disappointed. Not that we urgently needed it, but I would like to deal with people who keep their word. I understand that something different things may happen, but they could have notified me at least instead of making me wait for 6 weeks. It's very unprofessional, guys.

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6:42 am EDT

Personal Creations Slow shipping, extra charges

I made an order on www.personalcreations.com and bought a gift. I decided that it was better to pay for shipping to get my item as quick as possible. So I paid for fast shipping and was promised 2 day delivery which was very nice.
But my item did not arrive, and not only that, they also charged some extra money without my permission. I sent them a message using their online contact form but they did not reply, then I found their contact phone number and called. I explained what happened they promised to fix everything and asked me to wait on hold. They finally returned 35 minutes later and said that unfortunately they were not able to help me. They said that they can offer me a small discount on my next order.
That was terrible! Instead of 2 day shipping I got 23 day delivery and also lost my money!

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7:33 am EST

Personal Creations They are not to be trusted

I made an order and bought something from PersonalCreations website. They had a free shipping offer and I was really happy about that. When I paid for my order I noticed that they charged more and when I contacted customer service they said that I was charged a shipping fee. They said that was a mistake and promised that I'll get my money back soon and said that I need to be patient. I heard only empty promises and I didn't see that there was anything done to resolve my issue. Last time I contacted PersonalCreations they said they need more time. These guys are highly unprofessional and are not to be trusted. I want my money back as soon as possible!

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2:32 am EST

Personal Creations Damaged order

I have ordered a cute mug for my husband as a surprise gift from www.personalcreations.com. I paid extra money for the express shipping and when I received my order I saw that it was damaged due to the poor packaging. I contacted PersonalCreations customer care and they asked me to show them pictures of the damages. I took a picture where it was clearly visible that there was a huge crack. They said that it was not their fault and also told that there was nothing they could do. I'm extremely disappointed with these guys, they saw there was a problem but did not care about that! I will never order from them again!

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1:20 pm EDT

Personal Creations Sneaky Business Practice

Ordered a couple of cute Father's Day items online after seeing them in a Personal Creations catalog. Upon checkout, I noticed a $3.99 charge per item for personalization. I was surprised by this, so I went back to see if I had missed that little notation and found NO MENTION of this extra charge in the item descriptions on the website or in the catalog. I did finally find it in the catalog on the hard copy order form, but how many people see that? By not mentioning it with the item price, I feel they lead customers to believe that the personalization is included in the price (They ARE called "Personal Creations", after all), so it seems a sneaky practice to hit you with this charge at checkout! Shame on them! Get your personalized items from someplace else!

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2:13 pm EST

Personal Creations Nightmare customer service

On 11/29/10, I placed an online order with Personal Creations, a company owned by ProFlowers. They promised delivery by 12/10, and never did fulfill it with out any notification to me. Had I not called on Thursday, 12/23 and inquired they never would have notified me. This was a business gift and is unacceptable. AFter 5 calls and never getting a supervisor, they offered me a $25 gift certificate. The order I placed was for $40, so I told them to keep their money. Perhaps they will use it to improve their customer service and/or computer systems!

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5:01 pm EST

Personal Creations Scam

I'm yet another victim of Personal Creations' false advertising.

The item I was interested in purchasing was pictured with personalization and advertised for $39.99. I also found another item (advertised with personalization) for $29.99.

Upon checkout, a message popped up on the screen reading "your purchase has qualified for a free standard shipping rebate". I was relieved because I noticed that the shipping charges applied at checkout were $10 for each shipment! Their warehouse must be on an uninhabited island to justify that kind of shipping cost for something that the USPS could deliver for half the money...priority!

I followed the instructions on how to get my rebate and discovered that the 'freeshipping.com' site where the rebate is supposed to come from wants my credit card information to buy a membership to get the free shipping rebate...HUH? Did I read that correctly?! Needless to say, I'll be canceling my order 1st thing tomorrow. Unethical to say the least.

As consumers, here we are in a depressed economy struggling just to make ends meet, never mind stretching our budgets to buy gifts for family, and there's good 'ole corporate America continuing to screw us all along the way.

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Mari25
, US
Feb 06, 2009 9:45 am EST

I ordered a wall plate with my child's name, birthday etc. When it came, the personalization was terrible and looked nothing like the script pictured in their catalogue.

In the (failed) attempt at fancy script, all of the number 7s were made to look like Z. So it said that my child was born on May 1Z, 200Z with the weight of Z.Z...you get the picture.

I wasn't going to hang that on the wall, so I called their customer service. I was told that since the item is personalized, they can't give a refund.

However, I can pay to ship this back to them and they will be happy to send me another one.

Here's the catch though: since they are not the ones actually doing the personalization (probably some factory), they can't guarantee that it will look any different.

And yes, at my request they will put a notation in their computer about the problem with the script. BUT as they very helpfully informed me that will be completely useless, as people doing the writing have no access whatsoever to their system.

So basically there was no solution, and I guess they wanted me to just deal with it. I called my credit card and let them do the battle, but it was just too ridiculous.

But incredibly enough, I still didn't learn my lesson. I decided to order a pair of wine glasses for my parents' anniversary. The letter "r" in my father's name was spelled backwards. That's right people, backwards. When I called them again I was told it was a "variation of the script) Riiiiiight... So the plate story repeated itself again. But now I've been fooled twice, so I learned my lesson.

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Scoop T
, US
Jun 15, 2016 3:29 am EDT

Ordered $200 worth of kids presents for Christmas. Received a "your order has been delivered" email shortly after. I come to find out presents were never delivered. Called Personal Creations. They said they would be late, but would arrive week after Christmas. Caled again. Delayed, but on their way. They have been shipped. It's Jan 20th. Called Personal Creations. Told orders were not shipped, but can refund for them now. Completely missing the fact they were Christmas presents and they've had by $200 for all this time. No compensation. No offer to remedy, not that I'll ever order or speak to Personal Creations again.

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Villy
, US
Jun 15, 2016 3:29 am EDT

I had ordered for a personalized gift from Personalcreations.com. I had ordered a gift for my brother a sports related personal creation. I had paid via my credit card. I was charged the very same day. I was told that it would be delivered within 2 to 3 weeks that was okay because I had ordered just like that for my little brother. Three weeks had passed but my brother did not receive anything. I was very annoyed because it was delayed so I tried contacting them via emails but never got a reply so I got a hold of their phone number that was mentioned on their website and I called them but unfortunately never got through here too. I always got the answering machine and I never received a call back from them. I was very annoyed finally my brother got the gift but it was not what I had ordered for. I was very disappointed. My brother liked it but I had ordered what he really liked which he did not get and I did not want to return this because god knows when he would get another one or if he would ever get his gift back. I will never order anything from Personalcreations.com again.

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bhbhbh311
Liberty, US
Apr 02, 2013 11:44 am EDT
Verified customer This comment was posted by a verified customer. Learn more

ordered an Easter Basket after hearing about it on the radio. I went online found what i wanted and ordered a basket 5 days before Easter. At no time did they say the basket would not be delivered on or before Easter (why would they let me order a holiday gift online if they know it won't be delivered on or specific day). I contacted them once I looked up the FedEx tracking # and saw it was not going to be delivered before Easter. I had to go out and purchase another basket for my daughter since it was not coming. I asked for a refund and offered to send the basket back upon arriving. They responded to me once it was delivered saying they cannot give a refund and will not except the basket back since it was delivered and personalized (the name Emma is on it which is a pretty common name) If they would have notified me upon expected delivery date as I ordering I would not have purchased the product. They stated sorry for the inconvienence. What a customer service department. I will not purchase anything from this company or it's affiliats if they don't fix the problem and hassle this was not only for me but for future customers who get tricked into buying something for a holiday and not getting it on time.

Your Desired Resolution:
I wish to have my money refunded and something put in place so if someone orders a product for a holiday upon finalizing the order they get notified that it may not or will not arrive before the date of the holiday.

ComplaintsBoard
M
7:53 am EST
Resolved
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Personal Creations Do not order from them

Currently I am on maternity leave from delivering a baby less than 3 weeks ago, so I thought the proper venue to still get an adequate gift for my husband would be to order online. I found a site called personalcreations.com and found two great items to make our Valentine's Day special and show him how much I appreciate him. I ordered my items in time for GUARANTEED SHIPPING by the holiday, and I was contacted on that Thursday letting me know that my order was on hold due to them needing more information. After speaking with a customer service rep, I was informed that they could send my items out expedited shipping, but due to there still needing to be personalization I would not receive my items by the holiday. WHAATT?! It's little hokey to get the item on the following Wednesday if it is a Valentine's gift. My holiday is now ruined, and this was to be our first Valentine's Day after being married and I wanted to get him something that was special, well thought out and from the heart. Thanks to personalized creations my day is ruined!

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6:09 pm EDT
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Personal Creations Fraudulent charges

Personal Creations faciliates recurring fraudulent charges through a company which appears on your statement as UMP*SIMPMINE. If you use Personal Creations through MyPoints, complain to MyPoints. Please note that these charges happen every month and will not go away on their own. Go to your bank and file a report. Also, write Personal Creations and tell them not to support this unethical company.

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7:20 pm EST
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Personal Creations Wrong/missing items

I ordered several items to be shipped to family in New Jersey for Christmas. The pkg arrived in a timely matter minus one golf ball ornament. Contacted the Company.
They shipped one golf ball ornament out again but to me in Calif. Contacted the Company.
They shipped another pkg overnite to NJ in time for xmas eve. No golf ball ornament, instead 12 golf balls with my son in laws name on them. That I DID NOT order. I told the golf pro to hit them in the snow.
Contacted the company. Emails back and forth. One saying don't worry about the one in Calif and another one saying they would refund me. Now after numerous emails. They now tell me they can't refund me until I send back both ornaments. I never got two. Finally made them understand. I told them I would happily send back the one in Calif and they said No. They want all the golf balls back also and then they will refund me...I never ordered those 12 golf balls. I should not have to pay for them. Then they tell me the person that authorized the refund had no right to. It is in an email from their company.
I so want to return their one stupid golf ball ornament and get credit for it and my shipping but they won't agree to it unless I send back the 12 balls that are lost in the snow.
I got switched around to so many different people and had my email ignored so many times. I will never shop with them again and will share with everyone my experience.
I just want my money back...they can have their one ornament.
Thank you

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1:45 am EDT
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Personal Creations I will never use them again

Was told in December that the corrected product would be shipped to me after Christmas. Printed "The Abbott" on the plaque instead of what was requested "The Abbotts'". They never shipped the corrected item and I have been calling and now they say they have no record of my calls and cannot help me. I have been a good customer for 20 some years and that didn't matter one bit. They didn't seem to care about losing a good customer over a $17.95 item. The supervisor was down right rude and insisted that the name of the person I spoke with never worked there so that was a lie also. Seems as if they waited to blow me off totally until after the 60 day return policy. How convenient for them. I will never use them again and I will let my friends and family know how they treat there in-house problems. Also contacting Consumer Reports, Better Business Bureau, etc.

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12:00 am EST

Personal Creations Terrible quality product!

Ordered handpainted marble tile 11/27. Rec'd 12/15. Quality of painting is AWFUL! Bright yellow front door? (door is glass) bright blue clouds directly above house w/out anything else in the sky, same bright blue roof and bright blue inside of windows, etc... immediately telephoned company - on hold a total of 2 hrs. 36 min. - emailed... cont' to telephone, email daily. Usually on hold approx. 1 1/2 hours b/f hanging up or recording states "due to high volume of calls yours cannot be answered now" I have rec'd NO response from this company and this tile is unacceptable. I am embarrassed to even show it to anyone and the few that have seen it have stated "oh, it's awful!" I am extremely frustrated and am appalled at personal creations lack of customer service. Please help... I'm just looking to be refunded the $49.95 as I do not have $$$ to just throw away. Thank you!

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Joy
,
Jan 09, 2008 9:24 am EST

I had a similiar experience trying to contact Personal Creations Customer Service.
Here was my latest email:

"I have emailed twice already, and have yet to receive any response! Initially, I emailed to change my shipping address. I got no response, and my order was shipped to the wrong address! When I checked my account, the amount charged was different than the receipt given at the time of order. It was less than a dollar difference, but still, managed to screw up the balance of my account. Next, I emailed about the product going on sale the day after I bought it, wanting a refund. I called numerous times, and was put on hold for between 30-45 minutes each time before finally hanging up. Once, I actually spoke to one woman, and was told that the Customer Service was too busy with the Holiday season, and that I should call back after Christmas. I finally was able to reach someone by calling the 1-888 number used to place orders, only to be told that there was nothing they could do. I spoke to a representative named Amanda. I asked to speak to a
manager, and she questioned "why?". I explained that I wanted an answer to why my emails went unanswered, and calls were ignored. I was then told that there was no manager available. I have made many purchases through Personal Creations through the years, and planned on making more, but the TERRIBLE Customer Service I received has made me seriously reconsider. I would lke a response to this email as soon as possible."

After numerous ignored emails and waiting on hold various times (I gave up after 45 minutes), I finally received a email response. Get this...

"Thank you for contacting Personal Creations. I checked the order and do see that you contaced Service. I do apologize for all the issues that you had in this matter. If you have any questions or concerns, please feel free to contact us.

Thank You,

Personal Creations
Customer Care Department"

What? I have come to the realization that I will get no response from them, and my complaints are falling on deaf ears. Live and learn (and NEVER order from Personal Creations again)!

ComplaintsBoard
J
12:00 am EST

Personal Creations Poor Poor Customer Service and extremely Rude representative

I ordered a tshirt which was supposed to have personalization and a picture on it as a birthday gift.

My shirt arrived with no personalization on it just the picture but according to my invoice and order,
there was supposed to be personalization on the shirt.

I called the company to let them know the situation and to have them replace the shirt. The customer
service rep Jennifer S. insisted that my shirt contained the personalization and said that I was
wrong and the company will not redo the order or refund the shirt since it has the picture on it.

basically, their customer service associate, Jennifer S. said that this is not the company policy and it is my problem that the personalization does not exist on the shirt.

I had asked that they pay for the return shipping on the shirt as it is not what I ordered and replace the
shirt with what I had ordered... not an outlandish request.

Poor Poor Customer Service and extremely Rude representative.

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Ray
, US
Dec 15, 2008 1:42 pm EST

Looks like a normal ordering site. I ordered a little onsie for a baby, $19.95. It said, 'tax in Ill. only' and I live in New York. No chance to review charges, they submit for over $30.00. Tax, personalization fee, outrageous shipping and handling, and no chance to review or cancel. I called them, they deny they submit without showing you how much---then they say you can't cancel because they get their sales posted at different times during the day.

I told them this was a total rip off, over $30.00 for a onsie, they were getting reported immediately. Then they said to call back after 2pm and cancel. I doubt it will go that easily.

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Kelly
,
Apr 08, 2008 10:01 am EDT

I ordered something from Personal creations which the product was fine but about a month later I got a charge on my account from UMG BUYERSEDGE for 11.99.
I had to have my credit card canceled and contacted the company UMG BUYERSEDGE at [protected] and they advised when I paid by credit card on PErsonal creations they signed me up for this buyers edge? I never signed up for anything and I didn't give authorization.
They advised that I will be refunded the 11.99 but I am not to positive but I have kept my authorization # and also the rep I spoke with.
Now I am trying to get through with Personal Creations.
Terrible company for giving out Credit card info.

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Phone numbers

+1 (866) 834-7695 +1 (888) 527-1404 More phone numbers

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www.personalcreations.com

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