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1.3 130 Reviews

Direct Axis Complaints Summary

11 Resolved
119 Unresolved
Our verdict: If considering services from Direct Axis with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Direct Axis reviews & complaints 130

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11:24 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Direct Axis REFUND BROKER FEES

Wentworth Direct Finance Complaints - REFUND BROKER FEES
Review all Wentworth Direct Finance complaints
Wentworth Direct Finance

REFUND BROKER FEES

To
The Customer Service Officer,
Loan Application Department,
Wentworth Direct Finance,
Gravesend, Kent,
DA13 0BR,
United Kingdom.

Subject: - Cancellation or Withdraw My Loan application.
Loan Ref Number: WDF1034871
Dear
Sir/madam,
I had an application for a personal loan of £1000.00 which is the Loan Ref Number is WDF 1034871 and I also had made the broker fee for processing my application. The transition has taken place on the 08-th of feb 2011 when you have seized my account balance in the amount of £74.95.

Please return my money for services, because I have not agreed to your terms, and I refuse the loan.You without my consent you took the money from the bank.I do not understand, that may be charged for service 74.95, if it says pay a 59.00.Es have my money back.

So please refund my money on the 10, feb. 2011 into my Account.

Thank you for your speedy process and Co-Operation.

Regards, Judite Grigule

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1:47 pm EDT
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Direct Axis not receiving statement

Im using the following postal address↲
2894B Lefao str Mapetla P O Tshiawelo 1818↲
I also want to enquire about 20% off for my account.↲My email address is [protected]@vodamail.co.za for more info.

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Terblanche
Pretoria, ZA
Aug 22, 2022 10:14 am EDT
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I AM VERY UNHAPPY! I asked for a refund because there was money paid into the account that was not supposed to happen. I've sent through all the documents that they required. I have received no feedback and it has been almost 10 days now. I am in urgent need of that refund!

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Ramra
, US
Dec 17, 2020 12:44 am EST
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I have paid my direct axis account in full on 18/11/2020 and to date my payment has not been allocated to my account.

I have sent the proof of payment numerous times to collections@directaxis.co.za and to customerservice@directaxis.co.za and still it has not been sorted.

I keep on getting calls to pay my account when it has been paid in full.

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Vusumzi
, ZA
Dec 11, 2018 11:50 am EST

I've been waiting for my refund for long and the people who are dealing with it doesn't seem to care much as they sent the refund to a closed account and don't make an effort to give me my money as they say that account accepted the money. [protected] my ID is [protected]

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10:16 am EDT
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Direct Axis western union money scam

this person has emailed me stating she/he worked for a personal loan thing and that if we sent her 211 we would get our personal loan of 1500 and then when we did that she stated that we needed to send another 250 to Nigeria and of course being ###ed i didn't think rite then and there and sent it now she is asking for another 180 to do the loan. i have all the emails from this so if needed i can give the emails to you

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7:18 am EDT

Direct Axis discrimination of pregnant woman

I have applied for a loan through direct axis as I would like to consolidate my debt before going on maternity leave.

I am permanently employed. I do earn a hell of a good salary.

The reason why the declined me is that I am going on maternity leave! Can you believe this nonsense! I can pay my house whilst on maternity leave, I can pay school fees I can even afford to pay my loan payment.

How utterly disgusting! All I wanted to do is to consolidate my debt as I would have paid less interest over the period of the loan as to what I am paying now on individual accounts.

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Douw Kruger
, ZA
Nov 12, 2018 2:10 am EST
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Please pay me the amount you owe me asap. I have sent several emails and spent hours on the phone to get my money out of Direct Axis

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YRossouw
, US
Oct 16, 2018 2:05 am EDT
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Pls advise if you have received my complaint.

Yolandi
[protected]

Pls do not send me a mail...phone me

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Judith Holding
, US
Sep 19, 2018 7:16 am EDT

Hi, please ensure all my personal & contact information is removed from all databases ASAP.

Thank you,
Judith Holding
[protected]

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shadley sulema
, ZA
Sep 01, 2018 9:00 pm EDT

Hi can I have an email address to any recipient at Drect axis I am unable to get ahold of them,

shadleysuleman09@gmail.com

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Sibongile Ely
, US
Aug 21, 2018 5:38 am EDT

My account was on debt review, I settled in but had paid excess money. Now it's mission to be refunded. I've emailed called (& the debt review department doesn't pick up the phones) for more than three weeks now. No assistance

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3:21 am EDT
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Direct Axis Fraud and Chatin

Dear Sir/Madam,

Citifinance Loan Referance No.[protected]

Loan amount Rs. 325000.00

Rate 24% Reducing (Fruaded)

Payment Term 48 Month

EMI Rs.10556.00

As this is concern with my personal loan. At the time of application your executive has told me that they are providing me personal loan @ 14.75% reduceing interest rate. However I have agreed on the given term and condition.

After few days after the all the satisfactory verification my loan amount was approved. Your executive has infromed me about the same on the same day I was about to catch the train for Delhi for my personal work I told your executive that give me some time when I will back I will complete the further procedure but he did not accept my term he continue follow me for the complition of further procedure, as I was taken loan for my sister marrige, I don't want losse this opportinty and understanding any thing with having complete trust on your executive I have signed all the document and provided him require details and document.

When I came back from Delhi I visited to your Gorgoan West, Mumbai branch for the disbursment of Loan amount, at their they didn't explain me any thing about the term and condition your executive Ms. Joity Roy she simply try to explain me some insurance plan and mediclaim paln and she worn me that if I will not purchase and of the plan she will not disburse my loan amount however I was under presure of my sister marrige and I accept the mediclaim plan which was deducted from my loan amount at that time she told me that she is disburseing my loan @ 14.14% reduceing interest rate. In presure and trust I have agreed on her term and completed all the formalites and also she has deducted 3% processing fees earlier it was said that it will 2.5%.

Now when I have checked with some other sources it come into my knowledge that my loan was disburse with interest @ 24% reducing as I compare with any financial institution they are providing us maximum @ 16% reducing, I was realy very shoked that how this pepole making us fool and after that continusly trying to contact for the rectificating but I am not geting any response there is on guy name Sanjay Singhania who has forwarded my application today he has switched off his moble phone and yesterday also I have contacted him but he hasn't given me any response. Even one of your executive Vinayak he is following me that give me some commision I have forwarded your application for Loan.

Now I think I in big trouble almost Rs. 1700.00 I have to pay an extra EMI, realy in presure your pepole has made me fool, if this will be the sitiution I will never make any deal with citi finance or from citi bank.

Its my humble request please rectify the error or if not possible I am ready to give your disburse amount and I will try from another financial institutuion.

Regards

Amit Jha

Mobile NO.[protected]

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Nareash
,
Feb 27, 2008 10:47 pm EST

Kotak mahindra people are comming home and threatning my wife and kids etc... asking for money. Since I lost the job I have told them very seriously that I will pay the money next month with all dues cleared they are not budging at all., They come home shout in front of our neighbours and lots of other people and crreate havoc.

Thanks

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12:29 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Direct Axis HARRASSING PHONE CALLS

DEAR SIRS/ MADAM, I HAD TAKEN A LOAN AMT OF RS-20, 000/- FROM G.E.COUNTRYWIDE. IN THE MEANTIME I COULD NOT PAY THE INSTALLMENTS REGULARLY. AND CONTINUEOUSLY ASKING FOR THE SETTLEMENT OF MY LOAN ACCOUNT.NOW G.E. COUNTRYWIDE WAS READY TO SETTLE THE MATTER WITH THE AMOUNT OF RS-5000/- & GAVE ME THE DATE TWO MONTHS BEFORE AND NEVER THEIR MAN TURNED TO GIVE US THE SETTLEMENT LETTER AND COLLECT THE MONEY. NOW AFTER 3 MONTHS THEY ARE CONTINUEOUSLY HARRASSING US ON OUR CONTACT NOS FOR THE PAYMENT ALTHOUGH WE HAVE ASKED FOR 8 DAYS PERIOD TO ARRANGE . (OUR LOAN WAS IN THE NAME OF SMITA MOHAN MURKAR) MAHIM BRANCH. IS ANYBODY LISTENING?

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2:45 am EST
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Direct Axis Mis Communication from HDFC employees

I had applied for the personal loan.The a/c no.[protected].There was a complete mistake in calculating the total amount of my previous loan from HDFC employees and the wrong amount got credited in my account.After raising the concerns, the following two employees, who have been interacting with me from the begining, started misbehaving & avoiding the calls.
Ms.Pratibha, Contact No.022-[protected]
Mr.Vivek Gaurav: [protected].
If no action is taken on these employees and the correct amount does not get credited to my account, this issue will be raised at many levels.

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9:52 pm EDT
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Direct Axis Enquiry of outstanding balance

I am currently living abroad. I've got a personal lona with Direct Axis. I am trying to find out what is the balance of my personal loan and the only way for me to contact them is via their web interface. I've now contacted them twice already requesting my loan details. With every request I've only received a mail saying that a conultant will be in touch with me shortly. I've thus far not eceived any communication from anyone other than that. I'm at my wits end, cause I've got no other means of contacting them, and I want to report this company for poor service. This unacceptable. It's now nearly 2 weeks since I've first requested my outstanding balance and I've had no response from any conultant. Can someone just please help me?

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Thaby
, ZA
Feb 22, 2017 3:43 am EST
Verified customer This comment was posted by a verified customer. Learn more

I have loan account with direct axis andi lost my job apparently they handed me over to mbd and now i have a problem i think i have over paid the account i have been asking for statement from both of them nothing to date i dont know what to do

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Michelle Stone
, US
Sep 12, 2016 11:49 am EDT

I’m Mary Berry by name. I live in Germany, i want to use this medium to alert all loan seekers to be very careful because there are scammers everywhere.Few months ago I was financially strained, and due to my desperation I was scammed by several online lenders. I had almost lost hope until a friend of mine referred me to a very reliable lender called Mrs. Born Hook who lend me an unsecured loan of 85, 000 EUR under 6hours without any stress. If you are in need of any kind of loan just contact him now via: born.service@hotmail.com. I‘m using this medium to alert all loan seekers because of the hell I passed through in the hands of those fraudulent lenders. And I don’t wish even my enemy to pass through such hell that I passed through in the hands of those fraudulent online lenders, i will also want you to help me pass this information to others who are also in need of a loan once you have also receive your loan from Mrs. Born Hook, i pray that God should give her long life.

God bless her forever.

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Krnathi
, IN
Jul 18, 2012 5:44 am EDT

I have taken LOAN [protected] cleared all dues in February but still not recived NOC and name shows inCIBIL

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jaswinder singh malhotra
, IN
Feb 13, 2011 11:32 am EST

looking at my past record requestto pl give waiver for chq bounce charges incurred for my loan a/c no: [protected]

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d mohan
, IN
Jul 21, 2010 3:50 am EDT

i applied for personal loan by seeing all criteria on mail and submit my personal loan but yesterday i call to representative he told me your personal loan is rejected due to your low salary i have taken 11600 pm so i know what is a limit of salary for personal loan of rs 50000 for three years

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bhalla virender
, IN
May 06, 2010 11:50 am EDT

I am foreclose my personal loan a/c 22/04/2010 my emi amount rs.17772/- deducted by ecs in my pnb bank a/c after full and final payment of personal loan a/c . from my bank a/c ecs of rs. 17772/- clear. phone no of axis bank do not pick the phone . please send me email of complain desk of axis bank.

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manjeet singh sachdeva
, IN
Aug 18, 2009 5:03 am EDT

I had written a mail for the clearance letter to customer care department regarding loan no.RPAD00022030 which is settled on 28th july 2009. Till date no response.

Manjeet Singh Sachdeva

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DirectAxis
Diep River, ZA
Mar 24, 2015 6:45 am EDT
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Hi Leon

Please note that you have been unsubscribed as per your request.

Please email our CRM Team on andre.hanekom@directaxis.co.za at your earliest convenience as we do not have your email address on file.

Kind regards
Direct Axis Customer Relationship Management Team

L
L
Leon Roos
, ZA
Mar 24, 2015 6:33 am EDT

Hi,

I still haven't heard anything back from you and it is now day 3! Should the verdict regarding my particular situation remain unchanged without any thorough investigation, I would like to receive proof that my subscription has been cancelled.

Kindly also provide me with a contact centre or office number I can phone to follow up my query with.

Leon

D
D
DirectAxis
Diep River, ZA
Mar 20, 2015 5:51 am EDT
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Hi Leon

Thank you for bringing this to our attention. We have escalated this internally and will be in touch as soon as more information becomes available.

We will also keep you updated until the matter is resolved.

Kind regards
Direct Axis Customer Relationship Management Team

ComplaintsBoard
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1:15 am EDT

Direct Axis Unfair debt collection

This is to bring to your notice that I have been harrassed a lot by ICICI bank loan division in the past few months. I am a loan consumer of ICICI Bank I have taken four loans from ICICI in the past. One two wheeler loan (Detail not available with me right now) all amount cleared towards this loan account. Then I took a personal loan of 78000 rupees (Loan A/C: LPDEL00003724462) and one Auto loan (Loan A/C:LADEL00006263959) one more personal loan in March'08 (Loan A/C:LIDEL00001065615).

I was going trough some tough financial conditions for past one year and was not able to pay installments on time for the personal loans. I however managed to pay the installments for the car loan till December'07 (with some skips). Then I got a good job in Chennai and finally I decided to pay the debts asap. Before I take any action from my side the Bank detected my salary account (A/C: [protected]) and they block my salary account in the May and took 18650 rupees from my salary account which was part of my salary for April'08 (21st May'08) (I was only left with 2500 rupees of my salary to survive for the entire month. Then they blocked some amount on my account which I borrowed from someone and paid on 28th of May 18350 rupees. (Receipt of cash payment on 28th May'08 - L04080424557)

Detail of bank statement copied below;

2 21/05/2008 21/05/2008 LPDEL00003724462/LI OCT07-687 1, 129.00 17, 634.00
3 21/05/2008 21/05/2008 LPDEL00003724462/LI SEP07-428 2, 939.00 14, 695.00
4 21/05/2008 21/05/2008 LPDEL00003724462/LI MAY07-429 2, 939.00 11, 756.00
5 21/05/2008 21/05/2008 LPDEL00003724462/LI JUN07-430 2, 939.00 8, 817.00
6 21/05/2008 21/05/2008 LPDEL00003724462/LI JUL07-431 2, 939.00 5, 878.00
7 21/05/2008 21/05/2008 LPDEL00003724462/LI AUG07-432 2, 939.00 2, 939.00
8 21/05/2008 21/05/2008 LPDEL00003724462/LI APR07-433 2, 939.00 0.00

I knew I have some dues towards my car loan (Loan A/C:LADEL00006263959) and I paid 29350 rupees cash on 28th May'08 (receipt no L04080782998). I have also given in written that I will pay the remaining debts in couple of months. Finally my salary account (A/C: [protected]) was released but salary for that month was not credited to my account so I requested for advance salary and I received 18900 rupees as advance salary on 9th June'08. I thought I will pay 6000 rupees towards my car loan account and that the reason I kept that amount till the end of the month. But due to my shift timings I was not able to visit the branch to make payments. I once called ICICI customer care and tried to request to send someone to my place to collect the money (Can be checked with bank call records) but they told me that this will take five or more business days.

In total I had paid around (18600+18350+[protected] rupees in the month of May'08. My intension's are not to be a defaulter I am willing to pay all my debts but the bank need to understand that I am a human and I have my own expenses. If the bank blocks my salary or snatches the salary (i.e.my bread and butter) how will I survive in this new place where I don't have relatives or friends. When I will not survive i will either die or leave the job then how will the bank get the remaining money from me.

They did the same again they put a block of 30000 rupees on my account by the end of June and they snatched all my salary, I am again left with 7600 rupees to survive for the entire month. I came to know that Mr. Manish Jain (mobile: [protected]) has leaned my account for 30000 rupees for another Loan A/C:LIDEL00001065615. I tried to call him and say that I will pay the money in two installments because I need money to pay towards my car loan and other expenses. But he was not at all listening to me. He said he will talk to me after sometime but never picked my phone. I called him not less than 20 times all the time he disconnected my call.

Please think that the bank took 96300 rupees from me in two months my salary is 26000 rupees, I was running through tough time for one year will I have money to eat, live work and pay the bank debt. I am not at all in a condition to pay a single penny towards my car loan account (Loan A/C:LADEL00006263959) under the current situation the bank has left me with.

I am mentally harassed like anything by the bank. If I was to be a defaulter I wouldn't have paid any thing after the bank auto debited my salary. I would have left this job and joined some other company. I never did this I voluntarily paid money towards the car loan where the bank didn't block any thing on my salary account towards my car loan. Still the bank is not at all cooperating with me.

The only option left with me is to leave this job and go to my home town. I want to file a case against all these harassment of snatching my bread and butter when I was willing to pay all my debts. I will file a case for all these what the bank have given me when I wanted to be loyal and if at any point of time I commit suicide the bank and Manish Jain (mobile: [protected]) will be responsible and they will be responsible for my family, my father has retired five years back and he don't have any source of Income. I am the only earning member of my family at this point of time.

I want you all to guide me what to do when I have paid so much still the bank is not cooperating with my problem.

Yesterday, I called customer care of ICICI to file a complaint against Manish Jain (mobile: [protected]) for not listening to me and behaving in rude manner. I spoke to Mega More representative and she lodged a complaint gave me a reference number SR71369679. Manish Jain along with ICICI bank snatched all my happiness and left me with tensions, harassment and tears. I am depressed don't have a way other than suicide. In case I have to die I will make sure his happiness are snatched from his life. He will be responsible with the bank for my death.

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12:00 am EST

Direct Axis regarding the verification executive

dear sir
this is to inform you that my self anubhuti jain living in panvel navi mumbai applied online for a personal loan. without any telephonic information a person came to my home representing him self as verification officer regarding loan application saying that he is comming from khar branch. as far as known to me there is no branch at khar. he even asked for Rs. 500 to clear my verification as i don't have luxurious items like T.V.,freeze, washing machine etc. his name was vinod and cell no. was [protected]. so please tell me whether he is your employee or not &if yes then why there is no call from bank side. also if we r facilitated with such luxuries then why will seek for a loan with such higher interest rates.

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Nik9191
DURBAN, ZA
Sep 27, 2023 3:49 am EDT

Company keeps contacting me via sms. I have not signed up for anything, i have not agreed to be contacted, and i have not provided them with my contact information

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mbuyiselo zuzane
Rustenburg, ZA
Jan 29, 2023 8:14 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Since i took a loan with direct axis morethan 4 to 5years ago and I've been paying but no statements I've received for morethan 3years and I've been trying to get hold of you but i couldn't.

Can you please help me with my account balance course its been a while since I receive the statement.

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Vincentb
, ZA
Sep 03, 2018 7:23 pm EDT

My name is Bhekifa Vincent Shongwe, I'm complaining about my personal loan. I took a loan and pay it back in full but now I cant find another loan why? I am so disappointed with FNB My ID no: [protected]

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Contact Direct Axis customer service

Phone numbers

+27 861 020 304 +27 861 243 556 More phone numbers

Website

www.directaxis.co.za

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