Personal Creations / Damaged order

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I have ordered a cute mug for my husband as a surprise gift from I paid extra money for the express shipping and when I received my order I saw that it was damaged due to the poor packaging. I contacted PersonalCreations customer care and they asked me to show them pictures of the damages. I took a picture where it was clearly visible that there was a huge crack. They said that it was not their fault and also told that there was nothing they could do. I'm extremely disappointed with these guys, they saw there was a problem but did not care about that! I will never order from them again!

Dec 02, 2016

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