Personal Account / Rude Cimb Staff- Jacky (lady)
CIMB- Seri Gombak, Selangor Branch.
CIMB Staff name: Jacky
She is rude and not attentive, bad telephone manner, use words "listen! listen! listen!"
she refuse to confirm answer question without verification, arogant and very rude to customer through phone.
She keep customer cheques forgot to call and bank in in her drawer for more than 2 weeks and it's a big amount. Returned cheques do not post out and very poor customer service provided and I have encounter for two times, she told me on the line that " you ask the courier person lah not me, how do I know?" After I consulted with the Asst. manager, the manager help to post out at once and I received the following day.
She is slow and 'chat' too much with customer... credit card application...
How CIMB manage her staff with such a bad manner???