Perpetual Diamonds - Perpetualdiamonds.com - Rolex Scam / PERPETUAL DIAMONDS SOLD ME 2 WATCHES FOR $3000 AND I NEVER RECEIVED THEM, IS THIS PROFESSINAL WEBSITE ACTUALLY A 2-PERSON SHOP INTERNET ROLEX SCAM
Customers beware! I bought from Perpetual Diamonds at PerpetualDiamonds.com because they had a professional website but watch out!
I ordered two watches from them in mid-August of 2008. I called the mid-September to check the status, and was told that there had been a two to three week delay, but that the watches would ship early in the 2nd week of October and I should have them no later than the beginning of the following week.
No watches arrived, so I called back at the end of that week, and was told again, two week delay. Annoyed, but ok - I know that shipping can be problematic at times. So two more weeks go by, and I called to check the status of the order, and was told (again) that there was yet another two to three week delay.
I also had problems getting through to their customer service line, so I called the toll-free order number to get the status of my order each time. The customer service line is either busy, or rings through to a voice mail system, stating that their normal office hours are 'x to x' - odd thing was, I was calling between 'x and x'.
At least some proactive customer service would be helpful. Why am I having to call them to get the order status? How hard is it to send out an email to everyone who has ordered 'x' model, and tell them there's been a delay? Fortunately, they won't charge your card until they ship the merchandise, so at least you don't have to fight that battle.
It's a shame, really - they seem to focus more on advertising and selling their products than they do on the fulfillment of their orders. Never again - there are plenty of companies out there that sell watches - no need to continue dealing with this company.
It's now been nearly 3 months, no watches and no money back.It's funny when I call they always say they ship 2000 watches a year and have 20 employees but it's always the same 2 people answering the phone. I'm starting to think it's a 2-person internet Rolex scam.
After all, I never saw their website a year ago. When did they even build it?
Next stop - Better Business Bureau ...