I can do better than JJ. I placed an order for "Patch Perfect" in late March, 2007. I didn't receive the product until around the first of May. I received three boxes with five containers in each box. I never received an e-mail confirmation or invoice and had no idea how much I owed(they don't have an order summary at the end of checkout) until I received my credit card statement on May 15th. At that time I saw I was charged $334.80. It was supposed to be buy one, get one free for $19.95 plus $7.95 S&H.
I called on 05-15-07 and spoke with a female customer representative and she told me I received the "Contractors Supply". She told me to write "Return to Sender" on the boxes and take them to the Post Office which I did on the same date.
When I received my June credit card statement I had only received a refund of $79.80. I called on 06-11-07 and spoke to a male customer representative. He said a second refund of the same amount had been issued and he would issue a third refund for the same amount. I told him that didn't come out right with the original charge of $334.80. He said I was charged $31.80, PER BOX, S&H which was not refundable.
ADD INSULT TO INJURY. I was livid, so on June 11, 2007 I wrote to Patch Perfect at PO Box 3042, Wallingford, CT 06494(the address was provided my the male customer representative). TO DATE, I HAVE NOT RECEIVED A REPLY. GO FIGURE!!! STAY AWAY FROM "PATCH PERFECT"... As I told them in my letter if I had received an order summary at the end of checkout, OR received an e-mail confirmation, I would have seen that the order was not correct and I could have canceled it. The very least they could have done was include an invoice with the order. I asked for a partial refund of the S&H, but obviously that is not going to happen. I still receive e-mail advertisements wanting me to buy Patch Perfect, although I have unsubscribed at least three times.