Perfume Worldwide
reviews and complaints

I had a really bad experience with Perfume Worldwide. I was excited to purchase three bottles of cologne from their website, but it turned out to be a terrible decision. As soon as I placed my order, they charged my credit card without sending me an invoice. The next day, I received an email saying that my credit card information was wrong and they needed to verify it. This was strange because they had already charged my card.

I was promised that my package would be shipped that day, but after waiting for 20 days, I still hadn't received anything. I tried calling their customer service multiple times, but I was either put on hold for a long time or hung up on. It was frustrating and I felt like I was being scammed.

Finally, I was able to speak to a woman who told me that my package had been lost by UPS. She gave me a tracking number, but when I called UPS, they had no record of it. It was a complete mess and I regretted ever ordering from this website.

Overall, I would not recommend Perfume Worldwide to anyone. Their customer service is terrible and their shipping process is unreliable. It's a shame because I was really looking forward to trying out the colognes I ordered, but I never received them. Save yourself the trouble and shop elsewhere.

I recently had a shopping experience with Perfume Worldwide and it was not a pleasant one. I ordered a 33oz item but received an 8oz item instead. When I contacted their customer service, they told me that it was not their fault and blamed it on the website. They refused to pay for the return fee and told me that it was my responsibility. I was shocked! How could they expect me to pay for their mistake?

To make matters worse, the customer service representative was extremely rude and unhelpful. She was in charge of the website and when I asked to speak to her manager, she told me that she was the manager. I was so frustrated and disappointed that I had no one to complain to.

I would advise anyone to be careful when shopping on this website. The customer service is terrible and they do not take responsibility for their mistakes. It was the worst shopping experience I have ever had.

I recently made a purchase from Perfume Worldwide for a Mother's Day gift for my dear mother. I ordered the perfume on a Thursday through Amazon, and as a prime member, I was willing to pay extra to ensure that it arrived by Saturday. However, I was disappointed to find out that second-day shipping actually meant two working days, and the package would not arrive on Saturday as I had hoped.

When I contacted the company to request a refund for my shipping costs, I was met with a flat-out refusal. This was frustrating, as I would not have made the purchase if I had known it would not arrive in time for Mother's Day. As a prime member, I could have had it delivered for free on Monday, so why would I pay extra for a Saturday delivery that was not guaranteed?

I am disappointed with the misleading information provided by Perfume Worldwide and will not be making any future purchases from them. It is clear that they do not value their customers or their satisfaction. I urge others to think twice before buying from this company and to be wary of their shipping policies.

Overall, my experience with Perfume Worldwide was a negative one, and I would not recommend them to anyone looking for a reliable and trustworthy online retailer.

I was on the hunt for a cologne that was no longer in production. I searched high and low, but to no avail. That's when I stumbled upon Perfume Worldwide's website. Lo and behold, they had the cologne I was looking for! The picture on the site matched the original item, so I decided to give them a call to verify. The person on the other end of the line assured me that they had the cologne in stock, but in limited supply. Without hesitation, I ordered 10 bottles.

A few days later, I decided to check back on their website. To my dismay, the picture of the original item was taken down and replaced by a new one. I started to worry that I may have received the wrong item. Unfortunately, my fears were confirmed when I received the package. It was the new item, not the one I wanted or verified.

I was disappointed and frustrated. I wish I had read the reviews before placing my order. However, I decided to give them a call to see if I could get my money back. I was relieved to find out that they have a customer service number that I could call to file a complaint. The number is ***633, and they are available from Monday to Saturday, 10am to 5pm.

Overall, my experience with Perfume Worldwide was not the best. I was let down by the fact that they did not have the original item in stock, despite what was advertised on their website. However, I appreciate that they have a customer service line that I can call to voice my concerns. I hope that they can improve their inventory management in the future to avoid similar situations.

I recently made a purchase from Perfume Worldwide, and while I only ordered one bottle of cologne, they sent me three. At first, I was pleasantly surprised, but then I realized that I didn't need or want the extra bottles. I decided to call their customer service line to see what my options were.

After speaking with a representative named Alex, I was informed that I would need to pay for the return shipment of the two extra bottles, as well as a 20% restocking fee. I was taken aback by this, as I didn't feel that it was fair for me to have to pay for their mistake. Alex then let me speak with a supervisor named Clorius, who seemed to disagree with him. As they were debating amongst themselves, they suddenly hung up on me.

I was extremely perturbed by this, so I called back and was able to speak with Alex again. He apologized for the previous conversation and said that he would send me a free return label, but that I would still need to pay the 20% restocking fee. I wasn't happy with this, so I asked to speak with the manager. Alex informed me that Clorius was the manager, but I insisted on speaking with the owner. To my surprise, Alex told me that Clorius was also the owner.

I couldn't believe it. I felt like they were being very ambitious or totally full of B.S. I decided that I didn't want to do business with them anymore, and I certainly wouldn't recommend them to anyone I know. It's a shame, because I was initially excited about my purchase, but their customer service left a lot to be desired.

I recently made a purchase from Perfume Worldwide.com, and I must say, I was quite disappointed with my experience. I ordered a 3.3oz bottle of Oscar De La Renta, which is a fragrance I have been using for years. However, when I received my order, I was shocked to find that the bottle was only 1/3 full of perfume. To make matters worse, the liquid inside was a strange "pee" yellow color and had a terrible smell. It was clear to me that this was not an authentic product.

I know what Oscar De La Renta looks and smells like, and this was definitely not it. I even had an almost empty bottle of the department store product right there to compare it to. To add insult to injury, the bottle itself had flaws in its construction. It was a frustrating experience, to say the least.

I tried to rectify the situation by reaching out to the company via email and live chat. Unfortunately, I spent over an hour waiting for a response, and when I finally got one, it was not helpful. The only solution they offered was for me to return the product to them, but with a $20 restocking fee. I was not happy with this outcome, as it felt like I was being punished for their mistake.

Overall, I would caution anyone considering purchasing from Perfume Worldwide.com. Their site claims to sell authentic products, but my experience suggests otherwise. Furthermore, they do not seem to stand behind their products or offer satisfactory customer service. It's a shame, as I was hoping for a positive experience, but unfortunately, that was not the case.

I bought some hair stuff from Perfume-Worldwide.com in January 2010. They charged my credit card right away. But then, in February, I still hadn't got my stuff. So I called them up to ask what was going on. They said they sent it out in January, but UPS sent it back because it was messed up. I asked why they didn't tell me or send me new stuff. They didn't have an answer, just said they'd send it again. Finally, I got my stuff in late February. But when I tried to use it in March, none of the sprays worked. I think they might have sent me the same messed up stuff. When I called them, they said they only take returns within 20 days, so they couldn't take it back. The lady I talked to was really mean. I learned my lesson and I'm never buying from them again. I hope you don't make the same mistake I did.

I recently made a purchase from Perfume Worldwide and unfortunately, my experience was not a good one. When I received my order, I noticed that the perfume was not cellophane packaged like I expected. Instead, it was just placed into an envelope and mailed to me. This was a bit disappointing, but I decided to give the perfume a try anyway.

To my dismay, the perfume did not smell like the original Halston perfume that I have purchased many times in the past. It had a rancid scent that was very unpleasant. I immediately contacted the company to let them know about the problem and to request an even exchange for the same product.

However, the customer service I received was not satisfactory. They asked me to send them documents such as my purchase order and pictures of the product. I complied with their request, but every time I sent them the information, they would just repeat their response and ask for the same documents again.

I even left my phone number for them to contact me, but I never received a call. As I write this review, I am still waiting for a response from them about my problem. It is very frustrating to deal with a company that does not seem to care about their customers.

All I wanted was a product that smelled like the Halston perfume is supposed to smell like, but instead, I ended up with a poorly advertised product that was not worth the money I spent on it. I hope that Perfume Worldwide can improve their customer service and quality control in the future.

I had a really bad experience with Perfume Worldwide. I usually shop at bigdiscountfragrances.com, but my husband wanted to save some money so we decided to give this website a try. We placed our order on December 4th and received a tracking number, but when we tried to track the package, it never showed up as being shipped out. I called and spoke with someone named NIK who told me that nothing had been going out because of the snow storm. He asked me to call back the next day.

I called back a few days later on December 13th and was told that they were out of a certain perfume and that's why my package hadn't been shipped out. NIK told me to call back on Monday and if they had the perfume in stock, they would ship out the package with what they had. I refused to call back and told NIK to ship out what they had and cancel what they were out of. He refused to do so.

When I finally got to speak with the manager, she was really rude and told me that I wouldn't get my money back since I wanted to cancel the order. She said that I would get my money back after 14 business days because that was their policy. I told her that I didn't even have my package and that it was just sitting in their warehouse since December 4th. She told me to call my bank and cancel the payment. I couldn't believe it! This is a total scam!

I will never buy perfumes from any other website except the one I have always used. Please, people, don't use this website! You will never get your money back or your package!

Perfume Worldwide is not a company I would recommend doing business with. I recently ordered Wen hair conditioner for my daughter as a Christmas gift through Shop.com, which was being fulfilled by Perfume Worldwide. Unfortunately, due to insufficient packaging, the top of the bottle was broken and the conditioner had spilled out into the box. I immediately called Perfume WW customer service number, hoping to get a replacement, but was unable to speak to a person. Their system would only allow me to leave a message each time because the "office is closed". I left two messages but never received a call back. Frustrated, I decided to send them an email and finally received a response. They requested pictures of the damaged product, which I promptly sent. They then informed me that I needed to send the damaged product back to them, but did not offer to pay for the return shipping.

I requested that they provide me with a return label, which they did, surprisingly. However, at no point in their emails did they offer to send me a replacement product, despite me saying I wanted a replacement bottle. So, I had no other choice but to send the damaged product back. At this point, I contacted Shop.com to see if they could assist me in determining whether or not I was going to get a replacement bottle sent back to me. After several days of waiting, I received a refund for the damaged bottle only and not a refund for the original shipping costs. There was also no mention of a replacement bottle. It took several more days to work with Shop.com and their escalation department to get my original shipping costs back from Perfume WW.

I cannot believe the amount of emails and phone calls it took to get this situation resolved for a $20.00 + shipping product! It took over 3 weeks! Needless to say, my daughter did not get her Christmas present after all as this finally got resolved in mid-January. I do appreciate Shop.com ultimately resolving this case, but I do feel it took way too long to get it resolved and at the end of the day, I had nothing to show for it except loss of time and a whole lot of aggravation.

I've been shopping on Perfume Worldwide for over a decade now, but my recent experience has left me feeling quite uneasy. I received a product that turned out to be fake, and when I returned it, they charged me a restocking fee of 20%. I was not happy about this, and when I spoke to a manager about it, they tried to give me some nonsense explanation that didn't make any sense.

I'm glad to say that I was able to get a full refund, but the whole experience has left a bad taste in my mouth. I've been a loyal customer for so long, but now I'm not sure if I can trust them anymore. It's a shame, really, because I've always enjoyed shopping on their website and finding great deals on my favorite perfumes.

I hope that Perfume Worldwide takes this feedback seriously and makes some changes to ensure that their customers are getting authentic products. It's not fair to charge a restocking fee for something that was their mistake in the first place. I'm disappointed that I had to go through this, but I'm glad that I was able to get my money back in the end.

Overall, I would caution anyone who is thinking about shopping on Perfume Worldwide to be careful and make sure that they are getting the real deal. It's a shame that I had to learn this lesson the hard way, but hopefully, my experience can help others avoid the same mistake.

I gotta say, I'm pretty disappointed with Perfume Worldwide. I've never been one to write a review, but this experience has been so frustrating that I just had to share. They sent my order to the wrong address, and it's been a whole mess trying to get it sorted out. I've been included in so many emails back and forth, and it's been a real headache. To make matters worse, it's been over a month and I'm still waiting for them to "investigate" the issue. Honestly, this company is a total joke. I'm not even sure if I'll ever get my money back at this point. It's just been a really disappointing experience overall.

So, I was looking for some eye makeup remover and decided to give Perfume Worldwide a try. I ordered 5 bottles and they charged my account right away. I got an email asking me to verify my order and then another email saying that they shipped it. I was pretty excited to get my order, but three days later, I decided to call and check on it. That's when they told me they didn't have any in stock. I was pretty upset and asked them why they charged me if they didn't have any in stock. Their response was, "this is our system." I was pretty disappointed with their customer service. Now, I have to wait for a reimbursement for something they never even had. It's a bummer, but I guess that's just how it goes sometimes.

So, I was browsing on amazon.com and found a hair product that I really wanted to try out. I saw that it was being sold by perfume-worldwide.com, so I decided to give it a shot and ordered two bottles. However, when the package arrived, I was disappointed to find that they had only shipped one bottle! I was pretty upset about this, so I decided to give them a call and see if they could fix the issue.

Unfortunately, the employee I spoke to didn't seem to care much about my problem. He passed me around to a few different people, but no one seemed to be able to help me. Eventually, he told me that he would refund me some of my money back, but only 1/3 of what I had paid! I couldn't believe it - what a rip off!

I'm just glad that they only took a little bit of my money. It seems like other people have had even worse experiences with this company. I definitely won't be ordering from them again in the future.

I gotta say, I'm pretty disappointed with my experience with Perfume Worldwide. I made an order about two weeks ago, thinking I'd get it in time for Christmas. I went through pricefalls.com to place my order, but it's been a whole week since the delivery date and I still haven't received anything. I checked the Pricefalls website and it says my order has been delivered, but that's just not true. I even tried tracking it on USPS.com, but there hasn't been any updates since the 15th. It just says that the post office got the shipping info.

I mean, come on, Perfume Worldwide. I was really looking forward to getting my order in time for the holidays. It's not like I live in the middle of nowhere, either. I'm in a pretty populated area, so there's really no excuse for this kind of delay. I'm just hoping that my order didn't get lost or something.

Overall, I'm pretty disappointed with my experience with Perfume Worldwide. I'm not sure if I'll be ordering from them again in the future. It's a shame, because I've heard good things about their products, but if they can't even get the shipping right, then what's the point?

Perfume Worldwide is a company that I used to trust, but now I have to say that I'm very disappointed with their service. I placed an order with them a month ago and I still haven't received it. I tried calling them to find out what was going on and the woman who answered the phone told me that they had been closed for a while because she was in the hospital and didn't have any workers. She said that I should cancel my order online and call back tomorrow because she was supposed to get some help.

I have to say that I was very frustrated with this response. I had already paid for my order and now I was being told to cancel it and wait even longer. I don't want to lose my money and I don't want to go through the headache of trying to get it back, so I would advise anyone who is thinking about ordering from Perfume Worldwide to avoid them.

It's a shame because I used to really like this company. They had a great selection of perfumes and oils and their prices were very reasonable. But now I feel like I can't trust them anymore. If they can't even fulfill an order and keep their customers informed about what's going on, then how can I trust them with my money?

Overall, I would say that my experience with Perfume Worldwide has been very disappointing. I hope that they can get their act together and start providing better service to their customers. But until then, I would advise anyone who is thinking about ordering from them to look elsewhere.

I gotta tell ya, I had a real bad experience with Perfume Worldwide. I ordered some stuff way back in September of 2015 and they sent me an email saying it had shipped the next day. But when I checked the FedEx website, there was no sign of it. I waited and waited, but it never came. It's now December and I still don't have my order! I tried calling them a bunch of times, but nobody ever picked up the phone. I even left messages, but nobody ever called me back. I'm starting to think this company is a total scam! I'm gonna talk to my bank and the cops about this. Don't waste your time or money with these guys! Seriously, stay away!

Hi my name is Taylor Fields I had a package that was supposed to be delivered to me supposedly by FedEx on Sunday the 10th of this month and the package claims it was delivered then but I've watched on my cameras and everything else and there's no package ever been delivered to my house from FedEx I had quite an order with you guys and I do not want to lose out on my money The tracking number for my item was 9261299992571579716057

Good day,

My name is Rochelle Rock and I'm to express my complaint about your subsidiary company "DutyfreeShoppers Saint Lucia".

In May 2021 the company adversities vacancies in which I applied for the position of executive assistant. I'm June 2021 I received an email from HR which invited me to complete an assessment exercise in which if I am selected I would immediately start training and be place into 1 of 7 positions. It also mentioned that we could be paid $45 per day for this 2 weeks training. A copy of this email will be attached. A few days after completing this assessment I was called by the company to start training. I was told that I would be placed in a WhatsApp group in which further details would be given. This group was formed and no information was given however the training did start the very next day. During this training we were given many different types of work to do an was submitted at the end of the day. However no training was conducted for the positions applied for. After questioning Samiah Paul who identifies herself as the head of the branch in Saint Lucia told us that this training was necessary for evaluation purposes. This statement began the problems.

She then told us that once the training is done we will be placed into team in which we would operate for 3 months probationary period and then we will be placed in our respective positions. She then changed this narrative again stating that at the end of the training period she will be evaluating the work we have completed to determine who gets the job. This statement was then changed again stating that HR will be conducting the evaluation together with her and will get back in touch with the group. It was then changed again with her emailing interview questions in which we must answer to continue with the evaluation. 2 weeks after the training ended group members and myself have been inquiring with Samiah as to when and how we would be receiving our compensation for the 2 weeks training as we were told to submit a time sheet and HR would contact us. Every time this question is posed to her she will always say that HR would be contacting us to and nothing ever happens after that. As of today July 22 2021 I was suddenly removed from the group without any prior notice. Contacting Samiah again I was yet again told that HR would be contacting me. From what I have been told from the other person still remaining in the group, after we were removed Samiah indicated to them that they have been accepted.

Here is my problem

1) from the initial email sent by HR once you have completed the training you will be placed into a position, which indicates that we have already been accepted into the organization
2) we were told that we would be receiving compensation for the 2 weeks training we completed go were have lost not received a cent to this day. This feels like this company is a con artist which fools people into doing their work for free.
3) the lack of professionalism presented by everyone in that company as training never started on time and no notice was given for the delay. Also for the fact that they did not have the decency to inform individuals that they did not get selected.
4) we were told that they maintained branches in the north and south of the island. When asked about this Samiah indicated that there is only one branch and that is the one in the south of the island.
I do not which to be apart of an organization that dysfunctional, unprofessional, and lies so consistently like this one. And this branch is clearly giving the parent company a bad reputation.

Ordered a perfume from Perfume Worldwide website and they said I'll get my order within two weeks. Three weeks passed and I decided to contact them about my order status. I explained that nothing arrived and I wanted to know when will my order show up. Their rep said that it will be here soon and asked me to be more patient. Another week passed and still nothing.
Later their rep finally told me that my package was probably lots but when I asked for the refund, they refused and said that it was not their responsibility and that I need to contact the shipping company. Perfume Worldwide is the worst ever, don't buy from them!

Ordered from them 5 bottles of eye makeup remover. They charged my account. Sent me an email asking to verify and then sent email that they shipped the order. Three days later I called and they said they did not have stock. I asked why did they charge me when they did not have stock and why did they send me an email saying they shipped the order. I was told that is standard practice. Now I must wait reimbursement. Terrible customer service! Beware!

I made an order for 81.57 USD. They didn’t ship my order to me and didn’t even say anything to me about it! I’ve got this information only after 1.5 months because they didn’t answer all the time. After everything they refunded me only 25.19 USD. Now perfume-worldwide.com is ignoring me asking them to refund my 56.38 USD. KEEP YOUR MONEY FROM THIS SHOP!

I placed an order online on 2/4/11. My account was debit 2/8 and I have NOT received my product of today 3/2/11. I called several times and was bounced around a couple of times, but ended up with the same person, MOSES. He asked for number so he can track the package and get back to me, but never does. I shop for almost everything online and never, never had such bad customer service. This is just not acceptable.