Menu
Perfect Home UK
Perfect Home UK Customer Service Phone, Email, Contacts

Perfect Home UK
reviews & complaints

www.perfecthome.co.uk
www.perfecthome.co.uk

Learn how the rating is calculated

2.2 7 Reviews

Perfect Home UK Complaints Summary

2 Resolved
5 Unresolved
Our verdict: When using services from Perfect Home UK with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
Verified
The authenticity of the customer service contact information for Perfect Home UK has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Perfect Home UK. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Perfect Home UK reviews & complaints 7

Sort by:

Newest Perfect Home UK reviews & complaints

ComplaintsBoard
H
2:01 pm EDT

Perfect Home UK 2 products

Hello

I have sent in a lot of emails/complaints and would seem it has been brushed under the carpet.

I am not happy with the way I am spoken to or constantly rang/at my door by perfect home.

I have asked loads of times for someone to look into my account and look at my payments as I have done this and it looks like iv over paid by 3 weeks yet im harassed constantly.

Literally the same day my payment comes in im being called. I have already said I will be dealing with Carla yet shes the me calling me.

I feel as if im just being targeted - I have made a lot of payments yet the letter I got today was highlighted on the bit saying to send my items back if I cant pay?

is this normal and allowed from a company?

I am not happy at all

Read full review of Perfect Home UK and 1 comment
Hide full review
1 comment
Add a comment
N
N
Naomi Spurr
, US
Nov 08, 2021 12:24 pm EST

I’m being treated the the same and being spoken down to by the customer advisors and harassed by them constantly even when made a payment and actually being told by them I won’t be contacted by them for 30days yet they go again that and still call

ComplaintsBoard
A
1:28 am EDT

Perfect Home UK Credit account

I made a application over the telephone with a store member and passed all the relevent requirements and was asked to come into store on a day that was convenient to me so I arrived instore on Saturday 23rd July 2016 to show all my documents and pick my product I was then taken to a side office and told I could not have an account due to my ex partner having an account and also my sister which were both in debit I told him I have never had an account with you and I was told that because members of my family had bad accounts with them I would also do the same I think this is appalling and I sopken to there head office and they told me the same as the store I would like the ombudsman to fight this matter for me.

Read full review of Perfect Home UK
Hide full review
ComplaintsBoard
L
10:47 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Perfect Home UK Customer service/finance

After much deliberation I chose to get a mobile phone from perfect home. Due to my situation I really didn't have much option.

I established a recurring payment with the understanding it would only begin the following week due to my finances. Lo and behold they snatched the money the very next day despite assurances that this would definitely not happen.

Despite phone calls and emails pointing out the mistake and the situation they have left me in financially I have gotten nowhere.

When speaking with their customer service dept they did their best to put the problem/fault firmly at my feet. At one point I admit I had to hang up before I forgot I was a lady !

I am not stupid and will not be spoken down to by anyone. Just because I am in a difficult financial position doesn't mean I will be talked down to or it be insinuated I'm a liar.

I would never ever use this company again and would tell people to run not walk away from perfect homes.

I am left struggling not sure where to turn and do perfect homes care ... do they heck !

Read full review of Perfect Home UK
Hide full review

Is Perfect Home UK legit?

Our verdict: Complaints Board's thorough examination reveals Perfect Home UK as a legitimate entity with notable strengths. Despite a 28% resolution rate on customer complaints, which invites a closer look, Perfect Home UK stands out for its commitment to quality and security. Clients considering Perfect Home UK should delve into its customer service record to gauge compatibility with their expectations.

Perfect Home UK earns 94% level of Trustworthiness

Perfect Trust Endorsement: Perfect Home UK achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Perfect Home UK. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Perfecthome.co.uk has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Perfecthome.co.uk you are considering visiting, which is associated with Perfect Home UK, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several positive reviews for Perfect Home UK have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Perfect Home UK's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 28% of 0 complaints were resolved.
  • There was some difficulty in evaluating or examining the information or data present on the perfecthome.co.uk. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • Perfecthome.co.uk has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The perfecthome.co.uk may offer a niche product or service that is only of interest to a smaller audience.
ComplaintsBoard
M
7:29 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Perfect Home UK Service

On February 8 2016 my 55 inch Panasonic tv was collected because two hd plugs had stopped working. I was told it had to go to DBS which specialises in this repair got on to the doncaster shop they said they would call but never did finally went in to the shop they suggested the complaints department call them to help they said they would look in to it and call back but never did nearly 3 months I got a call from the complaints manager saying my TV had been repair and will be returned. They bought the TV in I tried it but still the hd plugs where not working they took it back very angry at this point I went back to the doncaster shop the assistant told me an engineer had repaired it he was off sick when it came in so it went to DBS but they had sent it back saying it had been repaired but when the engineer had call DBS they said they couldn't fix it but it was still sent back to me saying on the notes that it had been fixed. I rang complaints again and asked what is the point of complaining when the information they are given is a lie I had been told my TV will be returned on Friday but I'm not jumping for joy at that perfect homes is a company that people like me can't afford new thing but paying weekly for them gives people like me a choice but the amount of money you pay for this is you expect a better service but take my word if you want something new save because these people are only bothered about your money MR ELLIS

Read full review of Perfect Home UK and 1 comment
Hide full review
1 comment
Add a comment
P
P
Panasonic Team
, US
Apr 07, 2016 7:24 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Mr. Ellis, thank you for providing feedback concerning your experience with the independent repair facility. Since your inquiry reached our US team, we recommend that you reach out to the customer service team if issue is not resolved using the following links.

http://www.panasonic.com/uk/contact-us.html
https://www.facebook.com/PanasonicUK

ComplaintsBoard
C
8:24 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Perfect Home UK Crock of [censored]

Well after a year of everything we got from this company broke the fridge door fell off which my mum had to attend hospital as it bumped her on the head and nearly knocked her out, I contacted the store which we got the appliance from and they laughed at me down the phone the woman called Debbie at the huyton store Liverpool was so disrespectful it was untrue told me there was nothing they could do because the account had ended and laughed at me as I told her it got my mum on the head I would not recommend anyone buying anything from these stores as every seems to break one you have paid for it kind of a pattern going on an they no it too. I will be taking further action against the company and the Debbie the so called caring shop assistant.

Read full review of Perfect Home UK
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
R
9:10 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Perfect Home UK Faulty goods

Hi, 4 weeks ago me and my partner purchased a washing machine, fridge and a cooker! We had to pay for 3 weeks for these items even though we hadn't received them, then on the 4th week they eventually got delivered but they were faulty, the washing machine made a loud bang ad knocked all the electric off in my kitchen and the cooker had a dangerously low installation reading which meant it could not be used! Only the fridge worked! It then took another week for a replacement washing machine and cooker to be delivered ad we kept getting told throughout the week that they would turn up to do so! So I sat in my house for a full week not able to go and do any errands which I had! We refused to pay for something which we didn't have and unfortunately missed two payments! Whenever we tried to resolve the matter we just had extremely rude sales persons on the other end of the phone call! Then today two really obnoxious debt collectors came to my home hurled abuse at my partner and tried to force entry past him at the front door! He told them politely that we were trying to sort out an arrangement with perfect homes, to which she swore at him and walked off! Two minutes later they sat in their van at the end of our driveway which prevented my partner to leave for work on time! I had to go out and reason with them and they left! They waited for my partner leaving the street ad drove extremely slow in front of him, but they did not realise there was a police car behind him and they got pulled over! Is there anything we can do?

Read full review of Perfect Home UK and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
R
R
Ruth Eastman
Leicester, GB
Jul 11, 2014 2:49 pm EDT

I write to advise any person that considers buying a sofa from this "company" is use this term loosely, think once and once only.DON'T.! I purchased the Monique 2 seater sofa in March 2014. I noticed even after a month that the padding on the seats had become mis shapen and uncomfortable to sit on. Also when sitting, the Back rest struts had "failed". May I add I live alone and am hardly in my abode, therefore not using the sofa in a usual manner. I complained and to my astonishment the Leicester Store sent "The Delivery Drivers" to assess the sofa ! However they stated that the sofa was clearly not acceptable and they stated and may I add relayed this to the Store manager "Kevin" via phone in my presence. I then was told that the sub contractor had to come to assess it. This was done. The contractor stated, in the presence of my daughter that the sofa was of a sub standard quality . He would not fix it as it is still under manufacturers warranty. I telephoned the store and the Supervisor "Laura" was informed by the contractor of his findings. I was appalled by the service and lack of the level of professionalism shown by the Management. I have reported this to Head Office, and they too display little customer service skills. They have reported that the contractor submitted a report that the sofa was "Fine". They have stated that they will not make me privy to this information. They seem to be unaware of the Data Protection Act !. These people fail to realise that some people have Intelligence and dilligence. I believe that because people who "shop" in their store are on benefits, they have no insight to the Law, and are to be treated as "Pawns in game" of

ComplaintsBoard
M
9:44 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Perfect Home UK - High interest

Hi I just want to know if anyone else has bought furniture or goods of perfect homes. Me and my husband bought two three seater setees from them last year. I was so pleased to be able to get some new furniture i'm a fraid i didn't take much notice of the high interest. I'm now stuck with another three years of payments that i can hardly afford as now my...

Read full review of Perfect Home UK and 66 comments
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Perfect Home UK customer service

Phone number

+44 167 548 9472

Website

www.perfecthome.co.uk

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Perfect Home UK?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Perfect Home UK Customer Service. Initial Perfect Home UK complaints should be directed to their team directly. You can find contact details for Perfect Home UK above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Perfect Home UK. Discuss the issues you have had with Perfect Home UK and work with their customer service team to find a resolution.