The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In


1 RICHMOND UPON THAMES, England, Greater London, United Kingdom Review updated:
Contact information:
Phone: 02084043568

Parfect Removals Complaints - Highly unsatisfactory service
Review all Parfect Removals complaints
Parfect Removals
by Richmond Upon Thames

Highly unsatisfactory service

Parfect Removals
United Kingdom

Contracted Shikha Shrestha PARFECT REMOVALS RICHMOND to pack and remove furniture from Twickenham to South Wales. Two PACKERS took three days to pack, not the agreed one day. The majority of time only one packer turned up, the other going for a job interview within two hours of arrival at premises. Packed books into boxes which were too large/heavy for subsequent removers to carry. Still did not complete job promising that packing would be completed on day of removal.<br />
<br />
DAY OF REMOVAL Turned up in a hired 7.5 ton truck which had to be returned the following day, with 3 men not the promised 4, past 10.00am for a 200 miles round trip? No blankets, trolleys or lifting equipment despite fact furniture had to be lifted through 1st floor window. Approached work with a "bull at a gate, could not care attitude" and when requested to please show some consideration for furniture and personal effects walked off premises got into van and drove off. Came back and sat outside premises for approximately one hour in deep discussion. Came back and agreed to complete the move. Customer tried in vain to speak to manager by telephone but all requests refused, no one in company prepared to take responsibility. Managers/ responsible persons identity kept unknown and refused by receptionist who promised to come to sort things out but never turned up.<br />
Packers to complete packing the house did not turn up despite several requests (Customer completed packing with help of friend). Removal men complained it was not their job to pack and hence began to hastily pack van with objects and furniture in van not blanket wrapped as promised. Furniture piled on top and against each other without protection . Customer, wife and friend had to assist in carrying and safeguarding furniture and supervising as company did not appear to be that experienced (one was a builder). Furniture supposed to be in South Wales by 5pm but at 5pm still packing furniture so poorly unable to get it in to 7.5 ton van. This was a stale mate situation as company staff did not know what to do. At this point an alledged supervisor came over and told customer "not to worry"! despite fact that furniture should now be 200 miles away in South Wales but was still outside his front door. Company supervisor then requested customer pay for second van to complete removal. When customer protested that he had a quotation the company supervisor said that it was not a quote but an estimate although emails and agreement to date showed otherwise. Company supervisor refused to help out unless second payment made for second van and customer refused requesting furniture be unpacked and put back in home. Situation only resolved when member of company staff agreed to bring his own van and for a smaller charge deliver surplus furniture to South Wales the following day.<br />
Parfect removals got lost on the M4 and arrived in South Wales at 1am the following day, having left London approx 7pm. Customer, Wife and friend had to assist carrying and lifting and supervising again until 3am in the morning to ensure that furniture was safely put in the home as by this point customer had lost all faith in removal mens capabilities. Customer sustained chest/muscle strain (customer in 60's), some furniture including valuable grandfather clock arrived scratched and upholstered goods and boxes arrived wet through as van was leaking.<br />
Rest of furniture came next day thanks to helpful removal man who was not part of management structure who made second journey without sleep. Customer complained to Shikha Shresthaat Parfect removals, receptionist, who still refused to give identity of manager or person responsible and no apology offered and no remorse shown, attitude arrogant, evasive and rude. Company insisted on cash payment which customer only paid to out of compassion for the three inexperienced hard working members of staff who had worked a 24 hour day in contravention of health and safety and working time directives.

Sort by: UpDate | Rating


  • Tw
      21st of Jul, 2009
    0 Votes

    Hit and damaged car when reversing away from property. A complete Furniture removal nightmare with Perfact Removals. Who runs this company?

  • Th
      8th of Aug, 2009
    0 Votes

    did you really hired the true Perfact Removals: My experience is totally different,

  • Tz
      10th of Aug, 2009
    0 Votes

    I faced a similar situation during my move in March. They had shown scant care or professionalism in moving my belongings, including several items which have been in the family for years.

    The movers had also completely ripped apart my divan compartments and secretly stuck in the front end.

    I had insisted on checking all items and brought up the matter of damaged items.

    It is now 5 months later and in spite of chasing, they have refused to process my insurance claim. I had even taken out extra insurance to cover my items during the move and hunting for the insurance company resulted in them feeding back that Perfact Removal had not furnished them with the details necessary for the claim and did not follow proper procedure peri-move for the claim to be effective either.

    It will cost me extra but I am now proceeding with small claims court. I will not allow such unprofessional and clearly devious behaviour from them to go on as it is clear from your input that they have done it to others.

  • So
      6th of Sep, 2009
    0 Votes

    Do not use them! they did not show up the day of the packing. When we tried to contact them, they did not answer the phone.In the end we had to pay a premium to get someone else to do it at short notice. This caused a huge amount stress as we had to get out of the house. This is the last thing anyone needs when moving. Do not touch them!

  • Si
      5th of Oct, 2009
    0 Votes

    Perfact Removals far from perfect!

    I can only agree with the comments above. The service, if you can call it a service, is highly unsatisfactory! Perfact Removals did not show up on the day they were supposed to deliver the boxes I ordered (their estimation of the number of boxes I needed was completely incorrect, I had to buy three times the amount at a shop myself. You think a removal company should be able to estimate how many boxes you need?!). After I chased them up at their office (as they don't respond to emails or phone calls) they promised to organise the move swiftly, but this was another empty promise. In fact they phoned me an hour before they were supposed to send a removal van to tell me that the driver was unwell and they would not be able to go ahead with the move anymore.
    They definitely caused me a lot of stress and I regret that I hired them. Maybe I should have paid better attention to their website, which is full of spelling mistakes.

Post your comment