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1.6 424 Reviews

Pepsi Complaints Summary

67 Resolved
357 Unresolved
Our verdict: With Pepsi's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Pepsi reviews & complaints 424

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12:02 pm EST

Pepsi flat soda

We have stocked up on Pepsi for the holidays and we opened 2 of the 12 packs that were purchased, and the have a flat dry taste to them, we have bought a total of 9. 12 pack for the family dinner, I'm scared to serve to my family, they were bought at save a lot on Namioki rd granite city ill, I have contacted the store about a return or exchange and they say only with a reciept, which I do not have, who honestly keeps those kind of receipts, but I'm. Just trying to figure how to solve this!

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1:36 pm EST
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Pepsi 12 pack can pepsi

Im a customer who purchased a 12 pack of Pepsi and found cans that were busted from the top. Some were even dirty and had no gas.
This is the second time this has happened to me. The top of the cans also had dust or some type of dirt on them. We had to clean them off by washing with water. Just wanted to see what can we do about the situation. My email address is [protected]@gmail.com. Thank you in advance.

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2:54 pm EST

Pepsi diet pepsi, 6 pack of 16.9 fl. oz. bottles

We recently purchased 5 of the 6 pack 16.9 fl. oz. bottles of Diet Pepsi at our local Kroger store on Stringtown Road in Grove City, Ohio at a cost of $1.99 per 6 pack.

When we attempted to open the bottles, it was nearly impossible. It was as if the machine that screws on the lids was set too tight. We thought that it was an isolated incident but found it to be the case with our entire purchase. We finally found a solution after nearly taking off the skin on our fingers attempting to open them. The only way to get them open was to use a kitchen tool that resembled a wrench. This was acceptable when at home but if we grabbed a bottle on the go we were unable to open it since we did not have the necessary tool.

We are not sure what solution or resolution can be made to compensate us for the problems we experienced.

Thank you.

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6:20 am EDT

Pepsi sponsorship of nfl

I have been a loyal customer for years and have always loved sports . I am sorry to say I will not be supporting any company that endorses sponsors the NFL . The disrespect this organization has shown for the country he flag the military is inexcusable . I cannot stop tax dollars going to NFL but I can and will not watch any of its events and will not buy a single product that endorses it .

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5:18 pm EDT
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Pepsi 2l diet pepsi

Hello I was traveling from Calif to Missouri and purchased some 2 L bottles of diet Pepsi for the drive at our first hotel we opened a bottle, it still had pressure in it but tasted bad so we discarded it and purchased one from vending machine the next day we tried one other one and the same thing bad tasting. We probably drink more Pepsi then we should so we now when one is bad just thought you should know thank you Dave Thompson

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9:44 am EDT

Pepsi nimbooz masala soda

It was an important time and we resorted to nimbooz masala soda to satisfy the craving someone very dear to me had for something tangy and with masala. But on important times like this the product has let us down. There was no masala in it and the craving was left unsatisfied . Products should be made country specific also and thus a huge venture like you must know that people in India on an average prefer more spciy stuff than the other countries . I hope u don't neglect such things considering them as small because it is the grassroot customer satisfaction that shapes a big company .
Please seriously consider doing justice to the name of the product

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5:59 pm EDT
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Pepsi expired and damaged product

I buy a Pepsi from the vending machine at work every shift code on the machine is A# [protected]. the sodas are extremely expired (2016) or severely damaged and no longer has a seal, and its very frustrating because it $1.50 a soda. I absolutely love Pepsi but this is starting to frustrate me and my routine not once have a received a crisp Pepsi from this machine and this has been going on since August 2017. All the other sodas aren't outdated or damaged. Please send a vendor to correct this problem and I couldn't tell you the amount of money I've lost out on over the months of this nonsense, have a great day and thank you in advance!

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9:55 am EDT
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Pepsi I am complaining about award

I have received message From number +[protected] that I have received Gb 500, 000.00 in 2017 pepsi int’l mobile draw in Uk to claim send your name, Address, phone number to [protected]@live.com Please tell me It this scam or real. should i give information to that email or not. Because the name used is pepsi itn’l mobile draw Uk. Kindly tell me is it fake or true

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1:46 pm EDT
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Pepsi pepsi bottles and cans

Please explain to me what is going on at the Pepsi Company.

First, you decide to change the bottles that Pepsi is shipped in. You took a perfectly good bottle, made it a smaller diameter, and increased it’s height.
16.9 fl oz. is still 16.9 fl oz., regardless of how it’s packaged.

This required retooling the bottle manufacturing process, and required retooling of the plastic carriers that four “six-packs” are shipped in.

I can’t believe that this change somehow saves you money.

What it HAS done is aggravated consumers who nor have to fight to keep the bottles from tipping over when placed on a refrigerator door.

It also makes them unstable if placed on anything less than a three ton concrete block, as any vibration seems to cause a full bottle to tip over.

Then, since Pepsi hasn’t done enough to piss off their customers, you’ve somehow managed to cheapen the manufacturing process on the aluminum cans.

I recently purchased two 24 packs of diet Pepsi.

Upon returning home, one of the 24 packs was leaking.

Removing the cans, I discover two cans that were fizzing from the rivet which secures the tab opener.

All of the cans had to be removed from the cardboard case as it was soaked, along with the back seat of my vehicle which remains sticky, regardless of the cleaners I have used.

I have the two cans here if you’re interested in inspecting them, but, I suspect the penny pinching “bean counters” that appear to be running the company aren’t interested in anything other than bragging how they save .0005 cents per can by making them cheaper.

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5:15 pm EDT

Pepsi delivery driver

I had pulled up in front of a store to pick up my husband, who was coming out, when a Pepsi delivery driver pulled up behind me. He started beeping his horn and flashing his lights repeatedly. He approached my vehicle and told me I had to move. I explained that my husband was coming out of the store and I would move. I did pull my car up, but apparently it was far enough for him so he started beeping his horn and flashing his lights again. I try to be respectful to others, and if he had initially approached me and had nicely explained his situation I would have left and circled around again for my husband. However, to tell me to move and that I couldn't be there when clearly he also should not be parking a delivery truck in front of a store and blocking traffic is completely ridiculous. There is a large area behind the store where deliveries are supposed to be made. This on top of your company supporting the NFL is the last straw. My family and I will never purchase another product made by your company. Clearly your company does not respect not respect our country or the people who purchase your products.

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9:29 pm EDT
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Pepsi pepsi cola

I consider myself a pepsiholic but lately I’m perplexed I’m not sure if your formula changed or it’s because where I live in San Antonio Tx. I’ve bought Pepsi in different stores and bottles and cans after I open them they go flat in a hour’s time the only ones that don’t are the bottles in the gas station. I pour more pop down the drain than I consume. I’ve had to switch generic because Pepsi at the gas station cost too much. I hope you can tell me why this has been happening because I’d really like to switch back to you

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5:37 pm EDT

Pepsi new box packaging

I recently purchased a 20 pack Squirt. Upon trying to load it into my car the handle slot ripped half down the side causing some cans to explode and fall out in the parking lot. I'm a new mother to a 2 month old baby. It was a real inconvenience to have to chase down cans of soda and clean up exploded cans from my car. All while having a screaming crying baby. It was quite a frustrating experience.

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11:44 am EDT
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Pepsi mold issues with pepsi product

Hey my name is Katreena Gibbs I just purchased a Pepsi product from the local Walmart in Baton Rouge Louisiana when My child untwist the top With her mouth and experienced a lot of mold under the cap of drink. I have token pictures of this and I'm aware that mold is very harmful.. I'm very displeased can someone contact me very soon about this issue to see what can be resolved... my cell is [protected].. sincerely Ms.Gibbs

Sent from my iPhone

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2:21 am EDT
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Pepsi dear sir, I have received a mail from pepsi co, please confirm me is it true.??

Dear beneficiary,

Having confirmed that you have not yet received your winning prize due to one reason or the other, we pepsi management have negotiated with the british financial service authority and united nation on diplomatic mission department to send your total prize of gbp 500, 000.00 via diplomatic means of payment. This decision was made by stake holders in the pepsi mobile draw & pepsi prize redemption center office london, after our meeting with the british financial service authority, united nation on diplomatic mission, board of directors of this companies i. E. Pepsi company management and nat west bank plc united kingdom.

The diplomatic means of payment is a system of payment where your fund shall be packaged in a box (Consignment) and deliver it to you in your country through the service of a senior british diplomat through united nation on diplomatic mission.
Note that all arrangement has already been completed and the assigned diplomat shall proceed to your country with your consignment as soon as the below information’s are supplied

(1) your complete name…………………..
(2) your complete house address……………
(3) your mobile number………
(4) your occupation………..
(5) a copy of your identification……

These five (5) requirements must be supplied to us before we can be able to dispatch your consignment. As soon as we receive the required information, your winning prize (Gbp 500, 000.00) shall be delivered to you in your country within (120) hours. Again we shall inform you about the delivery procedures as soon as we hear from you.

Please confirm me is it true.?

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Update by Tariq Javed Shaheen
Oct 03, 2017 2:22 am EDT

Please confirm me is it true, ?

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12:53 am EDT

Pepsi regular pepsi recipe change

My family and I were on vacation in Nevada.At a restaurant I ordered a Pepsi fountain drink .It tasted bad, I wrote it off to a possibly dirty fountain. NEXT DAY several hundred miles away same thing ...as it was a rustic/rural type place I thought how weird that BOTH places had dirty fountains. SO I bought a bottle of Pepsi thinking I'd solved the problem ...It did not ..Pepsi...the drink I've preferred since youth(I'm now 61) is horrible. I H E A R D that you just switched back to sugar and had done nothing else to the recipe...B.S. I KNOW what Pepsi with real sugar tastes like remember, I grew up in the late 50s, 60s and70s when it was SUGAR BEFORE, and it doesn't taste like a dirty fountain and additional chemicals.
IN SHORT (now too late for that I know) I'm done I literally CANNOT STAND the flavor BUT when you add this horribly misguided alteration to the incredibly foolish politics that you've dragged into my life I have absolutely no choice but to drop Pepsi drink products ... I no longer trust them.

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8:17 pm EDT

Pepsi nfl support

It's America and its the anthem, not a political campaign we believe in the right to free speech all those players, coaches, teams, etc have all week to speak out in their own ways. The last thing we want to see when watching an American tradition is people disrespecting our flag, our veterans, and our President! We quit supporting the NFL two weeks ago and will not support them nor their sponsors. This may seem like nothing to you all, but we'll see how it hits the pocketbooks of all those involved in making America look like a bunch of fools.

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D. James Poceus
, US
Oct 03, 2017 9:01 am EDT

Pepsi Management,
Quietly surprised when last week my wife Terri (a lifelong Pepsi user) said she would not watch NFL football (FB) anymore. For the past two weeks this home did not tune in the NFL programming. And Last night Monday Oct 2, 2017, I watched an old movie... not Monday night FB. Must admit, for the past few years enjoyed viewing the very rare cases when players simply handed the football to a referee when doing something good on the field like catching a long pass or scoring a TD. Very, very weary of the "professional" football dancing and related show-off demonstrations when good in-game results happen for simply successfully doing their semi-skilled job... jobs that players are paid so many thousands of $$ to do correctly. NFL owners and leadership... time get your act together and stop these organized unpatriotic demonstrations. You want to demonstrate or make political comment, go outside -- join black-lives-matter -- sit on the U.S, Capitol steps with a placard -- or go on Dancing With The Stars, if they will have you, etc., etc. -- so many appropriate and decent forums. We for just two people -- but among many others -- are highly bored of this self-centered display! Very sad! 😢 A quite two-person demonstration maybe other sports-fans might want to join. 🤔
Personally, I'll be tuning in more NHL this season. 😉 Won't be buying anymore NFL memorabilia or drinking anymore Pepsi. And I feel like a coward as I'm finishing my Tropicana OJ this AM, but I shall move on to other brands from this point on. Message to Pepsico, stop sponsoring the cowardly kneels in the NFL... and I'll likely in short order return to using your products.

DJ Paul,
CWO4(ret.), United States Navy
German Flatts, NY, USA 🤨

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10:03 pm EDT

Pepsi pepsi

I am an big Pepsi drinker . Love it . But I bought a case of Pepsi from Walmart . On telegraph in St. Louis mo . And it taste Awful ! It almost taste like it is a Diet Pepsi . I only buy regular Pepsi .i literally can’t drink it . Not sure if it’s old or it got mixed up with diet but it is horrible . I wasn’t sure if I could take it back to the Walmart or not .

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3:39 pm EDT

Pepsi pepsi products

Hi, myself, friends and family purchase Pepsi products literally all the time in decent quantities for all different reasons.
The NFL has allowed full disrespect of the flag, Anthem and our country, and with Pepsi promoting the NFL by being on their products, we will no longer be purchasing any Pepsi products Until this is rectified. We Love your product but Respect for our country, flag, anthem and serviceman/women before products. I have spoken to MANY and they state they will be doing the same. I really hope this is addressed and corrected ASAP, or I foresee Pepsi loosing a lot of business as the other companies have and will if they don't retract promoting the NFL. Several companies have already pulled from the NFL, as well as Budweiser from what I know is sending a pretty stern letter to the NFL.. so I just ask that Pepsi stand behind our flag, anthem, and service men and women and not allow the disrespect that the NFL has allowed.
Hope it's soon, because we all miss being able to purchase our favorite drink Pepsi.
Hope this email went to the correct email, if not please let me know and I can send it to the appropriate people.

Thanks again

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Jojo06
, US
Oct 06, 2017 8:58 pm EDT
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You’re an idiot I guess it’s ok to have a stupid president say things that don’t concern him instead of focusing on his own job. He should focus on the revolving door in the White House, or his low approval rating, or better yet not focusing on trying to get rid of everything Obama did. Maybe instead of boycotting Pepsi you should boycott trump,

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11:51 am EDT

Pepsi sponsorship

We can no longer purchase or support your product because of your support of the National Football League (NFL); the owners and Player Association.

They have offended the American people by their stand on the National Anthem. As such, they show no respect for the men and women in the Armed Services who have given them the right to sit in their comfort zones while men and women die for their freedom of speech.

Our SONS and DAUGHTERS, GRANDSONS and GRANDDAUGHTERS who have served and are currently serving are more important to us than your product.

Until you stand with our service men and women, show respect for our Flag and our National Anthem and stand AGAINST the NFL, we will not support your product.

Respectfully,
Proud parents and grand-parents of former and current service personnel

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8:15 pm EDT

Pepsi nfl sponsorship

I can't sit idle and watch the NFL players disgrace our flag, our anthem, our country by kneeling during the national anthem. They have done nothing to preserve the freedoms we enjoy in this country, and never will. Instead they have taken action in an attempt to divide our country. The NFL players do not understand the consequences of their actions. But corporations will. It gives me great pleasure to see the stocks of companies that support the NFL players through sponsor ships and advertising fall in value. To do what I can to make a difference I will boycott; Comcast, Walt Disney/ESPN, CBS, Visa, Ford Motor Co., Nike Inc Anheuser-Busch, InBev, Microsoft Corp., McDonalds Corp., PepsiCo Inc. Under Armer and Bridgestone Corp. I will not be happy until the NFL fails along with the companies that support them.

Jim Bennett
Minnetonka Mn 55343

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