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1.6 424 Reviews

Pepsi Complaints Summary

67 Resolved
357 Unresolved
Our verdict: With Pepsi's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Pepsi reviews & complaints 424

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1:04 am EDT
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Pepsi honey small bee in the 250 ml bottle

dear sir,
i have a Pepsi small bottle in which a small honey bee in the bottle.i did not open it . if give me mail address i send you picture .

imtiaz khalid
[protected]@hotmail.com
[protected]

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malik karyana
, PK
Apr 24, 2015 6:10 am EDT
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my contact no [protected]

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malik karyana
, PK
Apr 24, 2015 6:04 am EDT
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there are no supply of pepsi stock in our bhalwal city and i have finished all my stock and i am worried about it please help

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malik karyana
, PK
Apr 24, 2015 5:57 am EDT
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please help me in bhalwal city dist sargodha i have karyana store i need stock and there is no distrebuter in bhalwal

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malik karyana
, PK
Apr 24, 2015 5:53 am EDT
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i need pepsi contacts no some officers in bhalwal city distec sargodha please help me i need stock [protected]

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sajid masood
, PK
Oct 01, 2014 9:47 am EDT
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dear main poochna chahta hoon k pepsi ki price kia hye regular ki. in my village the price of a regular bottle 22 rs plz give me info

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Mehboob Hasnain
, PK
Jun 09, 2014 11:45 am EDT
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Dear,
Yesterday we bought more than 15 liters PEPSI drink from a local shop at Bhakkar behind Educator School. Because of marriage function we opened almost 9 liters and at the moment our few guests started vomiting and complained about petrol smell from PEPSI drink. When we tasted the same it was smelling and tasting like petrol. Still i have this product in my possesion. I asked local distributor Bhidwal traders about the product and he sent pepsi rep with very rude attitude. I am going to sue pepesi and giving product to DCO Bhakkar for sampling as per food safety act, ( if they did not contact me before June 11, 2014 9am.)

Mehboob Hasnain
[protected] Bhakkar

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zee goo resturant
, PK
Aug 28, 2012 2:54 am EDT

i have a resturant in gojra toba tek singh pakistan, here we have o papsi on we have cocke coke gave us mnay complaints thats why we join peps i to make better services for the resturant guest, its my contact no, [protected]

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1:41 pm EDT
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Pepsi dented cans & flat soda

I have drank pepsi for more than 30 years, it is my favorite drink. Recently, almost every time I buy a case of pepsi, at least 1 or 2 are dented and flat. I'm not sure if they changed the way the cans are made, but, this is a pain. I really enjoy my drink ( and every one around me knows I have to have it) . Please tell me you all are going to fix the cans, so this won't keep happening and I can enjoy every can.

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Fuzzy-llama
, US
Dec 03, 2014 12:07 pm EST

Yes! This is happening every week now! I am to the point of not buying it anymore. I am wasting my money.

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12:39 pm EDT
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Pepsi scam letter

My Mom received a letter stating she had won a million dollars. The check was issued from a Oral Surgery Association in LA. The check was for the amount of $5825.99. The accompanying letter stated she was to contact a Mr. Ron Pittsfield at [protected] ex1 before cashing her check. When we called the number a computer immediately hangs up on you! We are also taking the check to the police in hopes that this scam will be stopped. It does seem that it is only women being targeted. How are these people getting the names and addresses of the people they are targeting? If anyone has any information please contact me at [protected]@yahoo.com. Thanks!
Cathy Francis
Marysville, Ca

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Angrywhopper
KISSMYBUTT, US
Aug 11, 2009 10:05 pm EDT

I disagree with the previous comment because I received this readers digest thing, with a legit address, and a wells fargo check in the amount of 2921.96 it is a very big deal because of you are caught cashing these checks you can get into a lot of trouble and it is FRAUD federal fraud since the check from canada, is considered internation check fraud even if your intentions are good. I have received these before and am reporting this to the FBI in hope that mail like this with no return address will be stopped and prosecuted to the highest mark of the law. With people on unemployment and struggling to make ends meat this check is very tempting for anyone to cash even if they suspect its fake. I believe its an invasion of privacy for whoever gets these mailing lists. I've only been at my address for 6 months and received 2 of these so you tell me now that this isn't a big deal, this is more than junk mail subscription crap, this is something you could go to jail for if you were naive enough to believe it was real and legit.

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Melissa L
?, US
Aug 03, 2009 12:46 pm EDT
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Um, these kind of letters go out all the time I'm sure. I have received multiple ones from all different companies. I just throw them away because it's trash. The companies are trying to get you to order or subscribe to something. I don't think it's really that big of a deal actually. It's not like they've taken anything from you, I wouldn't worry about it.

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10:18 pm EDT
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Pepsi fraud lottery

Abbey national bank plc

I recently received a email stating I have won a pepsi promo award,
I have copied all the email contents below,
I also says I need to pay some money to open a acc with the abbey bank, I am sure that its a fraud act.


1st email I received says as below :

Dear sir/madam,

We are pleased to inform you that your e-mail address has won on pepsi company
Recent lottery draw promo. Therefore you have been approve for a lump sum payout
(1, 000, 000.00 gbp) one million pounds in the program that was held on 27th of
July 2009, and released 29th july 2009. For more information you are to fill
The form below and send it to our payment department with the contact
Information given below.

Contact person:mrs. Patricia smith
Contact email: [protected]@gmail.com

Payment processing form

1. Full name:
2. Full address:
3. Status:
4. Occupation:
5. Phone number:
6. Country:

Yours faithfully,
Mrs. Patricia smith



2nd email says

801 old factory rd, gate way,
London, united kingdom.
Tel: +[protected]

From the desk of mrs. Patricia smith. (Redemption department pepsi
Company promotion)

Attn:mahesh j,

This is to inform you that I have recieved your personal details, and
Your bonded winning cheque (Covered by a hard insurance policy) has
Been deposited with our intermediary/affiliate bank (abbey national
Bank plc) for conversion and onwards transfer to you via bank to bank
Telegraphic transfer.

You are now required to contact the abbey national bank plc for the
Transfer procedures. Below are the contact details.

Abbey national bank plc.
Email contact: [protected]@live.com
Phone numbers: +[protected]/ +[protected]
Fax: [protected]

You are to contact the abbey national bank with the above email
Address. Also, you are to send them your.
Full names,
Home address details,
Mobile phone number
Full bank account information for the transfer of your winning funds.

The pepsi company does believe that your funds will be put into good
Use by you for community development and will not be used to
Sponsor/support any sort of terrorism that wil jeopardise the
Peacefull existence of humanity.

This award is sponsored by the pepsi bottling company plc in
Collaboration with the british gaming board to improve the profile of
Pepsi products worldwide.

Please note that as your sole representative here in the united
Kingdom, we advise all beneficiaries to keep winning information
Confidential in order to avoid impersonation, this advice is given to
All beneficiaries based on our past experiences. Be warned!

Congratulations once again, you are a lucky winner.

Yours faithfully,

Mrs. Patricia smith,

Promotion manager.
©2009pepsi-cola company

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sheriasi
, EG
Feb 22, 2010 3:03 pm EST

if we send our personal data what will happen ?is that really true

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mbrooks82
Nanaimo, CA
Dec 03, 2009 12:25 am EST

What was the next email u recieved?

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mbrooks82
Nanaimo, CA
Dec 03, 2009 12:24 am EST

So what was the next email you recieved after that? because I have something like that also.

ComplaintsBoard
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3:05 pm EDT
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Pepsi fraud

Winner of 1 million dollars with check for 5599.00 attached
Call olivia bradshaw [protected] ext1

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2:46 pm EDT
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Pepsi false award received

I also received a certificate stating I won 1, 000, 000 dollars mailed from Canada with Reader's Digest/ Pepsi logo. The certificate was signed by a Roger St.LewisI was to call and talk to a Bill Reynolds at [protected] ext 1. I was told I was obligated by Federal law to keep all confidential. I was also given a check for 5, 599 dollars to cover my expenses. How many 1 million dollar give aways does this group have?
The check I am sure is worthless as the certificate I received. The address on the check is Communications and Energy Corp 7395 Taft Park Drive. East Syracuse, NY 13057 and Manufacturers & Trades Trust Co. 101 S Salina St, Syracuse, NY [protected].

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S. Martin
Vallejo, US
Oct 01, 2009 6:56 pm EDT
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included with this there was a check for
$5, 245.65 with the following information on it.
Representative, Amy Cooke [protected] ext 1
Mark Texiera, Executive Director of Marketing
Khakis Carmel
3744 The Barnyard
Carmel, Ca 93923
Fremont Bank
39150 FRemont Blvd
Fremont, Ca [protected] there was no business address included.

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9:34 pm EDT
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Pepsi phoney check telling you won $1 million dollars

Many people in California have received letters from Pepsi Co (supossedly) telling them they have won $1 Million dollars and they have been sent enclosed with that letter a check for around $5400.00 They have been told to call a representative (Mine being) Mr. Phil Rizutto and the phone number on my letter was [protected] Ext #1Can't get through only a recording and they ask that you leave a return number. They are asked not to deposit the check until talking to the Representative. The check is to cover any outstanding fees that have not been paid by Pepsi Co directly.

I found the Pepsi website and went to their complaints and WOW was I ever surprised that there are many people receiving the letters.

The check they sent me was for $5599.00 drawn on a Bankdirect 4230 LBJ Freeway Dallas, Texas and company name on the check was Hawthorne Suites, Ltd. 6900 I-H 35 North San Antonio, Texas 78128

I'm turning mine over to the FBI tomorrow. I hate to see people being scammed anytime. There's got to be something we can do to stop these thieves. CJ

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reklov
, US
Sep 19, 2009 1:31 pm EDT

Same thing in FL; PEPSI/RD have responsabilities here... Free deceiving advertising as opposed to millions in TV ads...

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10:49 am EDT
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Pepsi contest winner

I Received a check for $5, 125.00 to cover any fees not already covered
by Pespi/Readers digest and that I had one $1, 000, 000 and all I needed to do was call the same 866 number listed by the other lady
that lodged a complaint. In the tuff time I suppose that these crooks
sucker some desperate people in with this crap.
thanks

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LAURABMEDINA
, US
Jul 23, 2009 7:40 pm EDT

IS THE A SCAM OR WHAT

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8:50 pm EDT
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Pepsi taste very flat

We live in KY. May 20th, 2009 We bought 5 case's of Pepsi and mountain Dew. The 3 cases of mountain Dew was fine. But the 5 case's of pepsi is another story. We bought the pepsi to take to the family reunion in Rose Hill, VA . We went 180 miles to the reunion and took the 8 cases of soft drinks with us. All 5 cases of the pepsi was flat or no pepsi in the cans at all. Needless to say our reunion was short of soft drinks this year.

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7:06 pm EDT
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Pepsi - $1 million $ sweepstakes winner

Letter claiming you have won $1, 000, 000 with Readers Digest and Pepsi Co. sweepstakes. NOT TRUE. Check was enclosed for $5, 400.00 and it is fraudulent... no ABA routing number was my first clue. Envelope comes with a Canadian stamp on it, and the letter is written in very bad English. Grammer and punctuation is strange. Don't believe it.. don't send any...

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11:15 am EDT
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Pepsi tastes bad and empty cans

I dont like the pepsi throwback it tates to much like coke. I also bought a twelve pack and three of the cans were empty.

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Marsnads
Vallejo, US
Jan 17, 2011 1:34 am EST

This is the second time I bought your 24 packs of pepsi and have found one half empty and one empty can in eac box. I prefer pepsi but if this keeps happening i'll have to switch to coke, ive never had a problem with theirs. So you might want to check your machines. the last case's upc#is [protected]. thank you for your time. Sincerely, Nadine [protected]. po box 1265. in vallejo

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Brad Cheeney
Rockford, US
Mar 13, 2010 1:20 pm EST

The last three 12 packs we have bought have all had 1 or 2 cans that were either empty or only half full. We would like this problem to be resolved in some way. bradcheeney@yahoo.com

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10:51 pm EST
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Pepsi spam? or what is this?

The chevron/texaco official prize notification.

You have been selected in the on-going chevron/texaco award held this
January 2009. We the promo board are pleased to inform you that, you
Alongside four (4) other lucky winners have been approved for a payment
Of $500, 000.00 usd. (Five hundred thousand dollars) in cash.

Your verification number is: (Ct-222-..., fgn/p-...-..).

Contact the claims officer below, for directives and guidelines to claim your
Prize.

Claims processing officer:
Mr. Kenneth davids
Email: verificationunit. [protected]@gmail.com
Phone: (+[protected]

You are also advised to provide him with the under listed information
As soon as possible:

Name in full:
Contact address:
Age:
Occupation:
Phone:
Fax:
Mobile:
Sex (M/f):

With regards,
Online cordinator

We are glad to have you as one of our luckly winners.

Yours sincerely,
Online co-ordinator.

Co-sponsors of this online promotion are listed herein: shell oil
Company, ecobank, pepsi corporation, and the federal government of
Nigeria.

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Update by Murat Sekeroglu
Jan 12, 2009 10:55 pm EST

Unbelivable, how they use such a this big company names ? Is it possible to find out the location where they produced and the computer that they used for those crimes ?

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3:45 pm EST
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Pepsi amazon

If you were unable to redeem PepsiStuff points on Amazon and you are an Ohio resident, contact the Ohio Attorney General's Consumer Fraud Division as they are logging complaints for those who were prevented from redeeming their points by an unresponsive or broken website.

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Ray Sagastiano
, US
Mar 02, 2019 6:52 pm EST

[censored] promotion. It just closed out with virtually nothing offered over the last 2 months. We're all stuck with hundreds of useless points that took a long time to enter.

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Ray Sagastiano
, US
Jan 07, 2019 3:30 pm EST

The new program sucks. Very little merchandise is offered and disappears in a day.

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4:42 pm EST
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Pepsi tasting like plastic

I live for your pepsi products but lately I have been buying soda in the 2 liter bottles that taste like the plastic bottle, very distasteful. I usually drink a 2 lter in a day but it;s been 3 days to finish a plastic tasting one. I really dont want to switch but can not take much more since the price is almost double to what you pay in the north from the south.

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WestCoastLover
Recently moved to Toronto, CA
Jul 10, 2013 1:00 pm EDT

It could be the acid in having so much soda daily is finally killing off your taste buds.

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11:05 pm EST

Pepsi flat pepsi

i bought 3 cases of pepsi from 14th street marsh in logansport indiana they are flat this is all i drink please tell me what to do thanks i would like them replace i will try wal mart

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in Delaware
, US
Jun 29, 2009 4:19 pm EDT

I've recently had unopened cans of Pepsi that appeared not right. They would dent easily and expand when refrigerated. We've opened a couple and they were flat. This has happened with cases bought at several locations over the past few months.

The Pepsi website is not helpful, at all. I shouldn't have to give my name and address just to make them aware of a problem with their product!

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FllngLady
, IS
May 23, 2009 2:43 pm EDT

My mcdonalds burger is flat!

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JandL
Westfield, US
May 23, 2009 2:21 pm EDT

We're regular Pepsi drinkers - on 5/16/09 we bought 2-36 can cases of Pepsi at Costo on Michigan Road, Indianapolis. The kids first complained it "tasted funny". So far we've had 8 cans that are unopened and flat. I submitted a complaint on the Pepsi website yesterday and am waiting for a response. This is the first time we've ever encountered this problem.

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4:29 pm EDT

Pepsi change of product packaging

for at least five years i have been purchasing diet pepsi cola in 24 oz. bottles from my local supermarkets.
I am a long time pepsi drinker and have enjoyed the convenience of this size bottle. I used to drink 2 to 3 bottles per day and this size was an excellent life style choice for me...you do the math...this works out to probably 45 bottles per month.
i don't want to be schlepping the equivalant number of smaller bottles and the larger liter size goes flat when there is only a small amount in the bottle.
now i discover that pepsi has not been delivering this size to the stores lately.

You are going to lose a valued long-time customer if this size is not returned to your lineup and damn quickly !

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Sheila Olander
Lake City, US
Feb 03, 2010 11:28 pm EST

I have enjoyed Pepsi for years but recently bought a case of pepsi and half the cans were flat. You could actually feel the diffrence in the cans that did not receive the CO2 in them. This was very frustrating to me. Things are to expensive to be spending money of 24 cans and actually getiing a 12 pk. NOT a good deal at all. :(

Frustrated and unhappy.

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KNOWYOURSTUFF
PERRIS, US
Jul 13, 2012 9:42 pm EDT

WOW!

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mart3ndo
Ayr, GB
Feb 04, 2010 12:54 am EST

Why didnt you just take them back to shop where you purchased them, sounds you could have easily proved that there was something wrong with this batch.

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12:16 pm EDT
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Pepsi awful quality cola

We got some pepsi for a little party, when the first diet Pepsi was open there was no Pepsi taste to it just brown carbon water. What can be done about this we were just going to throw them away but one of the *** suggested we keep the rest to show who ever we could compliant to for proof of what we when through. We had never had problems with this product before. We try to get to the Pepsi web site but contact them, but none of the site had any direct contact point or phone number. How are they contacted about this?

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Latasha Thompson
, US
May 04, 2016 1:37 am EDT

On April 10 2016 I purchased 4 cases of Pepsi products for my sons birthday and everyone complained that the soda taste funny and that it made their stomachs hurt. The sodas was purchased at Kroger in Byram Mississippi. I would appreciate it if you will replace my 4 cases of soda or reimburse the $48 dollars plus tax. My contact information is:

Latasha Thompson
510 Morgan Drive Apt 33
Terry MS 39170

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Patricia Hope
Des Moines, US
Nov 12, 2009 4:09 pm EST

I have been a life long pepsi drinker and the past few 24 packs have had cans in them that when opened there is no carbonation in them and they taste awful. I just got off the phone with Pepsi so if anyone needs the number to be able to call it is [protected]. They will take care of your problem.

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robin
,
Dec 02, 2008 5:49 pm EST

Iagree last week I brought 3 six packs of the 24oz plastic bottles the taste was bad so we had to throw it out a kids party so of course each 1 had to be tested i lost about 20.00 how do you contact them ?

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Jackie
,
Nov 12, 2008 2:43 pm EST

For the third time, I attempted to open a bottle of diet Pepsi only to have the screw top not perforated. It was impossible to open it in any manner. So I decided to contact Pepsi from their web site. That was just as impossible. I was able to contact someone from the 800 number listed on the bottle, and she was very helpful. I don't understand how a company as large as Pepsi can construct a web site which is impossible to use.

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Nann Dunne
,
Oct 27, 2008 9:28 pm EDT

Total agreement. In the last few months Diet Pepsi has had a terrible chemical taste. There is no Pepsi taste at all, just unidentifiable chemicals. I thought it might be the artificial sweetner, I am having a Diet Mug Root Beer and it tastes like root beer, not chemicals. Basically, Diet Pepsi is undrinkable any more. What have they done to it?

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11:48 am EDT

Pepsi expiration

In the last year I have recieved 3 expired Pepsi's from a local vending machine. I have complained to the stocker who told me that they stock what they recieve from the company. I generally don't realize that I'm drinking an expired Pepsi until I get severe headaches, and double check the bottle. At this point I am switching sodas.

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11:06 am EDT

Pepsi empty cans of sierra mist in 12 pack

I have always drank Pepsi products but on Aug 07 08, I purchased Several 12 packs of Pepsi and Serri Mist at Walmart in Pembroke, NC, while removing the Sierra Mist from the carton I found 3 empty cans and 1 can that appeared to be overfilled. The number on the bottom of one the cans reads as Dec 15 08
0730PS071683
The box carton was not damp nor appeared to have been wet at anytime. No holes were found on the cans nor were the tabs popped. I have always been a devoted fan of Pepsi, but it is sad when you only get a third of what you have purchased.
I understand that things happen, but this should have been detected in your quailty check. Dissapointed,
Faye Medford

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Matthew Hodson
, US
Oct 04, 2015 12:33 pm EDT

My wife loves Diet Pepsi and I purchase at least one 24 pack cube every week. Over the past few months, purchasing the Diet Pepsi Cubes at my local Walmart in Lake Worth, FL, I have had 1-2 empty, or partially filled cans in every cube. Is there anything that a consumer can do to get credit for constantly having empty or damaged cans in their purchases of the Diet Pepsi cubes?

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DIANA LATIMER
Rockland, US
May 14, 2009 6:20 pm EDT

I LIVE IN MASSACHUSETTS AND PURCHASED A CASE OF SIERRA MIST CANS AT A LOCAL STORE. WHEN I OPENED THE CASE I NOTICED ABOUT HALF OF THEM WERE ALMOST EMPTY!
WHAT'S GOING ON

DIANA LATIMER
37 LINDEN ST
ROCKLAND, MA. 02370

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3:17 pm EDT
Featured review
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Pepsi - flat soda

ive bought 12 packs of pepsi, (cans )all this summer.3 times i got cans with Flat soda, Dates were ok but but 40% of them were flat, they were bought in differant places.ive always been a pepsi fan, but, its just not funny anymore..please contact me, with your coments, , Jerry Poliseno, 96 Byrne ave S.I.N.Y.10314 thank you

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Use this comments board to leave complaints and reviews about Pepsi. Discuss the issues you have had with Pepsi and work with their customer service team to find a resolution.