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1.6 424 Reviews

Pepsi Complaints Summary

67 Resolved
357 Unresolved
Our verdict: With Pepsi's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Pepsi reviews & complaints 424

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D
11:14 pm EDT

Pepsi pepsi cola

Was bought in iga in irvington ky 40146. Bought a 12 pack of pepsi and pulled this out and wasnt full and can was like sucked in. No holes was located period. Normally I wouldn't complain but I am a pepsi drinker and this is not first time this has happened. I've bought them with more than one with the same defect. Now as high as the product has become I will complain cause I want what I payed for with my hard earned money. Now hopefully this will get passed down to the head quality managers down to the facilities. And maybe get a fix on the problem. I sure hope so. I would hate to have to quit drinking pepsi. Paying customer!

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4:41 pm EDT
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Pepsi delivery driver

Between 5:45 - 6:00 am oct, 4, 2018, i was on my way to work heading west on highway 98 entering Walton county Florida. A driver of a Pepsi semi truck road the bumper of my car for over ten miles. Shined his brights into my vehicle so that my vision was impaired. Driver was less than a foot from touching the bumper of my car. I understand they are in a hurry to get the products out, but this morning was ridiculous. I was unable to speed up or move lanes due to other drivers surrounding me. I can only go as fast as the driver in front of me. This would have been very bad if I were to brake at all. I had to run off the road just to keep from being rear ended by this individual. Unfortunately I was unable to read his tag as he drove by.

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10:04 am EDT
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Pepsi pepsi

On 9/23/2018 I purchased an 18 can case of Pepsi from Dollar General. On Monday, September 24th I pulled a can from my refrigerator and that can was bent in feeling like it was half empty; I opened the can and the soda was flat I had to dump it out. Then on Friday the 28th I found another can like that.

I found 2 Pepsi with that same issue that case was $5.00 I'd like to be refunded or receive a certificate.

I threw one can away and have attached photos of the second.

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1:04 am EDT

Pepsi unethical behaviour

As I'm authorized dealer of Pepsi at pir jo goth, sukkur Region. Last night i.e. 28-09-2018 I went to sukkur beverages company to complete my monthly target as usual. The regional sales officer named Rasheed Shaikh demanded me some money to give me scheme on beverages which I refused, then he challenged me that how can you complete your target without my approval which I complain to general sales manager of the company their. But now I have been informed now that my monthly target not completed. Will you please conduct inquiry against said officer.
Regards
Sadar Ali Shah

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3:34 pm EDT
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Pepsi pepsi

I have been addicted to Pepsi for over 30 years. So disappointed to say your new recipe is crap goes flat so quickly. Bought a case of retro Pepsi and that is what I fell in love with so as long as I can buy the retro I will remain a loyal customer but will never buy another case of Pepsi again. So I truely hope retro is not just a limited time offer. Why mess with a good thing.

Thanks
Debbie Wood
Delta Ontario

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2:49 am EDT
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Pepsi lottery scheme

I received sms on my mobile form PepsiCo Ltd that your mobile has won the prize of 500000 💷 GBP in 2018 PepsiCo sms Int'l raffle and also demand for email and i send them all they need but now I got no response from them and Aslo send me a fake certificate of pepsico I send you the certificate picture I know that all things are fake Lloyds 🏦 email and Aslo FRC e-mail and at the end they demand for money I have all emails and address I don't know who's behind all these things but they fooled the innocent and people and take the money

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ali abeer
, US
Sep 16, 2018 1:47 pm EDT

Sir I'm
Abid Ali. From Pakistan

Image result for pepsi logo
PEPSI CONSUMER SERVICES DEPARTMENT
FREEPOST LE4 918 LEICESTER
LE4 5ZY, UNITED KINGDOM.
CONTACT PRIZE ADMINISTRATOR
NAME: RICHARD EVANS.

=================================
Dear Winner,

Claims Proceedings

We acknowledge the receipt of your mail with regard to the SMS which was sent to your Mobile. You have been Awarded GBP500, 000.00 (Five Hundred Thousand Great British Pounds Sterling) in the 2018 Pepsi company Mobile Draw.

Your Mobile Telephone Number was selected randomly through our Computer Ballot System from World Mobile Telephone Directories in our bid to fight the pressing global economic crisis and to make poverty a history. I write to acquaint you with guidelines that you must follow in order to complete your claims. On our part, we have a mandate to see you through. We will work assiduously to realize this mandate as we respect your views, opinions and most importantly protect your Privacy.

NOTE: YOU ARE ADVISED TO KEEP YOUR WINNING FUND CONFIDENTIAL FROM PUBLIC HEARING UNTIL YOUR PRIZE IS OFFICIALLY AND LEGALLY CLAIM BY YOU. THIS IS TO AVOID ANY DOUBLE CLAIMING WHICH MAY LEAD TO DISQUALIFICATION OF YOUR PRIZE.

For security and claim purposes, your winning fund has been deposited with our affiliate banker/financier; Nat West Bank PLC UK(NWBPLCUK), Kindly provide the below information for verification of your Prize and send it to the remittance unit/department of the bank for the fund claim and release processes using their contact details below; Kindly contact the Nat West Bank Plc and supply them the required information using the email address below: nwstbk@hotmail.com

Email: nwstbk@hotmail.com
Contact Person: Dr Alex J Marcus
Divisional Director of Remittance

Full name...
Address...
Age...
Sex...
Nationality...
Mobile Telephone #...
E-mail address...
Marital Status...
Occupation...

The following PIN# (Personal Identification Number) has been assigned to you and you are required to quote it in every mail that you send to us and the bank: PEPSIUK-2018111

You are warned to keep your winning information to yourself until your fund is released to you to avoid double claim which will lead to absolute cancellation/termination of Award. We also do not tolerate Laxity and inconsistency in claim.

NOTE: This Draw is solely conducted by Pepsi Company, United Kingdom and cannot be claimed through any of our Regional Offices in your Country/Area. All communications must be through Pepsi company, United Kingdom.

Once again, We congratulate you for this landmark achievement and implore you with the responsibility of ensuring successful claims. The bank shall get back to you with the Fund release Directives on our receipt of your personal details as requested above so endeavor to contact the bank and send the above requested information to them without further delay as directed.

Kind Regards,
==========================================================================================
Disclaimer:
This message may contain confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secured or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the content of this message, which arise as a result of e-mail transmission. The Pepsi Company does not take responsibility for Our users'

S
S
sara waheed
, US
Sep 29, 2018 11:56 pm EDT
Replying to comment of ali abeer

Have you got your winning prize?
Please let me know because i have received same emails.
Regards

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1:14 pm EDT
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Pepsi diet pepsi

I was a real diet Pepsi fan until Pepsi put aspertaneback in the formula. It does not taste good any more. Before I refused to drink diet coke because I didn't like the taste and now I am in the same place with diet pepsi. If aspertane is taken back out I will be a pepsi customer again. I have been a loyal pepsi customer for many years and I need you guys to be loyal to your fans as well. I'm not alone in this. Diet pepsi fans that drank your product because it was a safer choice or just because it tasted better than the competition deserve your loyalty

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Dr. Burgees
, US
Sep 17, 2018 5:13 pm EDT

I feel DECEIVED by pepsico because they were clear about switching to splenda from Nutrasweet/Aspartame (they are from a chemical perspective the same POISONOUS DRUG that makes my throat close and gives me migraines). I wouldn't even order diet pepsi in a restaurant as they could never be certain of which type of artificial sweetener was in it. MY EMPLOYEE IS SO ALLERGIC HE COULD HAVE DIED and I would have been libel. ALL OF YOUR VENDORS ARE LIBEL FOR THE FALSE ADVERSTISING UNTIL THEY JUST THEN PASS THE LAWSUIT ONTO PEPSICO. Don't try to feign industry standard stuff. you put yourself out there as better for using splenda (or its generic equivalent). In their comments section it says that there's no category to ask if they still have any splenda products or why they could put now with aspartame on every bottle. AND, after awhile of checking each bottle, I started to trust them. Once I stopped and nothing bad happen at least not right away;BECAUSE THEY STILL HAD THE SAME THING ABOUT "NOW ASPARTAME FREE" immediately above the Pepsi logo. I am a doctor. I will be notifying my migraine patients to stop using your product. I hope they will stand up to your deception (as in CLASS ACTION LAWSUIT). I Lost an entire summer to the migraines. I finished chemo almost 4 years ago. I THOUGHT MY ILLNESS WAS BACK. You took one of the most important sum, ears of my life from me. I am a doctor. I had to take allergy medicines (even cortisol/prednisone to be able to breathe) and had pretty much reduced myself to comfort care. My Mother died in the past month and I couldn't drive the 20 minutes to see her on the days that i had migraine which as I explained were all of the days that I drank your mislabelled product. AN ENTIRE SUMMER OF MY SHORT LIFE. I NEVER THOUGHT THAT I'd see 60, but in my visionof being 60 I was participatipating in my own care. I WAS SO WEAK THAT GOING TO THE DOCTOR WAS A CHORE -- I really believed that I was dying and just couldn't go thru it again. The I have had escalating memory problems since then and attributed it to the chemo. The weakness that I have experienced is unbearable. I kept getting weaker from a beverage that should have been energizing (it does, after all, contain caffeine ). In pain management, they teach us that being bedridden for 2 weeks leads to the health problems of being a couch potato for 6 months. Well, I'm trying to see the upside of this, but I've missed so much of my already shortened lifespan.my caffeine source was draining me and could have killed me. I've had problems swallowing that just seemed to come and go for no reason. Apparently,
your sales dropped (8% from one source). Did you ever think that it was due to product inconsistency? Also, people drink less sodas than they used to -- get over it. I've seen your CEO on CNBC with no mention of switching back to an aspartame or aspartame-like product. you certainly have made no attempt to be transparent in your action. TV commercials (that hardly anyone watches anymore) would've been a start, but not enough. HOW ABOUT PUTTING IT ON THE FRONT OF THE BOTTLE LIKE WHEN IT WAS REMOVED FROM THE PRODUCT. You could've but u thought that u could make more $$ than owning up to it. ALL ARTIFICIAL SWEETNERS can cause people to over-eat in that insulin is released when we taste anything sweet (in the same way that looking at sweets can actually cause low blood sugar). Don't condescend to me about which is "safer" unless u are willing to admit what "damage" the splenda or splenda-like product was causing. If it damaged your wallet and a Phenylketone uric patient dies from using your product, then maybe the people damaged by your deceptive products should get ahold of what remains of it. I HAVE PATIENTS TO NOTIFY ABOUT WHAT YOU'VE DONE -- one is a lawyer. YOU've lost your credibility and you seem to be clueless that trust can affect profits too. When Coke returned to Coke Classic they did so with a very aggressive ad campaign. It would take a lot to convince me that you didn't put the lives of phenyl ketone urics (PKU) lives at risk with malice of forethought. It disgusts me that u don't care what u took from me. Perhaps a class action suit might make you listen. I was on hold for awhile, spoke to a man who said that I WOULD GET A CALL BACK ON THIS TODAY. I am too weak most mornings to answer the phone. I do return calls from my number ending in 9092 that I left with u. I, unfortunately, just gave you all of my energy left for one day. You should have announced the return of Pepsi One, then those of us poisoned by your product would've known to switch. We all know and loved Pepsi One if we were sensitive or would out-right killed by your product would have thought twice before consuming it. Again, all artificial sweeteners, have side effects, but death to even a small set of people made it so that u should've been more clear. My quality of life should have mattered to you. Again, when given the platform on CNBC about profits/losses and what u were planning to do about them would have been a place to start. YOU NEED TO BE MORE OBVIOUS! LESS GREEDY!

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S
11:16 am EDT

Pepsi pepsi truck driver

Today my mother, my husband, and I were almost backed into and ran over in our van by one of the drivers in Jellico Tennessee this morning around 8:30, I got out and screamed until he noticed me and drove away glaring at me and didn't even apologize. We were parked and
I was exiting the van to enter the dollar store. His truck numbers were F36555 and
70351. I live near Jellico, Tn. This experience was horrifying! And the driver had nothing to say nor did he act like he was in the wrong because he kept backing up, then turned and pulled out and forward and drove away while glaring at us as if he were insulted that I was waving my arms in the air trying to tell him we were parked in a parking space behind the company truck he was driving.

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Update by Sapphire Reinox
Aug 31, 2018 11:22 am EDT

It was at the Dollar General in Jellico Tennessee.

Update by Sapphire Reinox
Aug 31, 2018 11:20 am EDT

Also, he wasn't parked correctly anyway. He was illegally parked and taking 6 parking spots or so while we were in a legal parking space.

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6:37 am EDT

Pepsi freezer isn't getting fixed from last 5 months

Hello this is mukesh from Kumawat Pan Bhandar
I been Told to many of your coworkers and distributors for the freezer which isn't getting fixed from last 8 months and it's been 4 months no one cams till now evwrytime I call them they used to say we'll be sending somebody today, tomorrow and from last few weeks they stopped picking my calls that's the reason why I came here to complaint about the same
For any query and questions I would request to call me on my cellphone my number [protected]
Myself Mukesh from Kumawat Pan Bhandar
Address: Near Chordiya Petrol Pump Sanganer
Pincode:302029

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1:01 pm EDT
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Pepsi can exploded

I work in Palm Springs Ca and I bought a can of Pepsi from a mini mart to take to work. The can was in my work truck with the windows rolled down and the can exploded and the whole lid to the can blew open shooting the liquid all over the ceiling of my truck. The temperature was about 110 degrees that day but again, the windows were rolled down on the work truck.

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Omeomya
, CA
Aug 25, 2018 1:09 pm EDT

That's what happens when it gets hot out and the contents in the can are under pressure. Just because the windows were open, doesn't mean the car isn't hot.

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4:50 pm EDT

Pepsi pepsi

I've tried to put two complaints and already keep getting an email saying not enough characters I bought a 24 pack of Pepsi my fiancé opened one of the cans the tab exploded outward the can was not full of soda and was completely flat when the top flew open it hurt his hand We have been drinking Pepsi our whole lives and nothing like this has ever happened in the can was not shaken cold or hot it was in the house next to the refrigerator

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Update by Tammy Hollis
Aug 23, 2018 4:46 pm EDT

bought a 24 pack of Pepsi all the cans were OK except one my fiancé opened it and it exploded in his hand out word no soda came out of it the can was only 3/4 of the way full and completely flat my fiancé hurt his hand and said it burned I put into complaints and every time so far I get a message saying not enough characters I'm including pictures of the can and his hand we have been drinking Pepsi our whole lives have never ever had a can explode like this before The candle is not hot or cold the case was sitting next to our refrigerator in the house

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2:19 am EDT
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Pepsi lack of pepsi products at the nations airports

I regularly drink diet Mt Dew. Have you tried to buy a diet Mt Dew at an airport lately? It's almost impossible. It is impossible at my airport in Ontario California. Why? Of the two or three venders that do carry Pepsi products none of them carry diet Mt Dew, and I've asked them to get it. If they go to all the trouble to carry Diet Pepsi why can't I get a Diet Mt Dew? Come on PepsiCo, get your venders to carry more diet drinks. PLEASE?!

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3:41 pm EDT
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Pepsi your pepsi company truck driver ran me off the road wednesday august 15, 2018 around 5:45 pm

I was heading North on Houston School Road, as I approaching I-20. Just before I went under I-20 I pulled from 2 cars behind the 18 wheeler driver into the next lane and I was safely able to pull back into the lane in front of your truck driver at the appropriate speed. Apparently your driver got upset that I pulled in front of him, next thing I noticed that the truck was speeding up and about to hit me, so I had to drive off the road to keep your Driver from seriously hitting myself and Cynthia Wade whom was in the car with me. Before I hire an Attorney and sue for Damages I want to give your company a chance to settle this matter with me. My name is Emily Barnes email is [protected]@gmail.com My mailing address is PO BOX 181. Desoto, Tx [protected]. I have family members that are Truck Drivers and I DO NOT DISRESPECT TRUCK DRIVER. This was totally wrong for your Truck driver to run me off the road. I will seek damages with an Attorney If your company does not meet settlement with me on this matter. As a BLACK female and your Driver been a White male I feel that there were some prejudice/Racial tendancy there to harm me.

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Update by girlflower
Aug 17, 2018 3:59 pm EDT

add this picture to my previous complaint. I have several picture to reveal the Truck number and that it was a white driver that ran me off the road. If I had not driven off the road your Pepsi Truck Driver could have seriously Injured myself and Cynthia wade. When I drove off the road to avoid us getting hit it really scared me. I did nothing wrong when I pulled into the same lane in front of your Truck driver

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2:58 am EDT
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Pepsi lucky draw

Prize redemption center 1 queen caroline streethammersmith london w6 9hq united kingdom ph [protected], united kingdom
Review updated: aug 4, 2018
52 comments
Pepsi mobile draw 2018
My name is rehmat mustafa. I have received a message from +[protected].
Congrats! You have been awarded £500, 000.00 in 2018 pepsi mobile draw in uk, to claim send name, address, phone number to [protected]@outlook.com.

Then I sent him all information to this email address.

Then I received email from:
Prize redemption center
1 queen caroline street, hammer-smith,
London w6 9hq, united kingdom
Ph: +[protected]

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8:19 pm EDT

Pepsi award lottery

Hello. My name is kidist and I live in Ethiopia I received a text message Your mobile number has won you 850, 000.00 Dollars in 2018 PEPSI ANNIVERSARY DRAW IN USA, to claim, send your Name, Address & Mobile# to: [protected]@hotmail.com I talked through email the person that texted this message he said he work for your company and his name is Richard Evans and said the money is kept in the trusted bank of the company Citibank of new York and the bank send me some things I have to send them back one of them is an affidavit and told me to contact some lawyer in order to get it and asked me to pay 1454$ in Ethiopia its 27500 birr and its hard to believe if its true so I was wondering if this is true or a scam.

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7:58 pm EDT
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Pepsi pepsi regular

I am a 67 year-old retired Senior and I live on St. Thomas, U.S. Virgin Islands. I recently purchased a 12-pack of Regular Pepsi, Michael Jackson edition. When I opened the first can it made a very loud pop like a gun shot. My husband ran to the kitchen; Pepsi spilled all over the counter. See picture of first can. A few days later I opened a second can; same thing happened but this time the tab bruised by hand; see picture. When opening a third can I placed a folded piece of paper towel over top of can. Same thing happened and Pepsi spilled. See picture of three cans; look at the tabs. Today I opened the fourth can but this time I did a video, attached. As you will see same thing happened, loud pop and Pepsi spilled. I have attached a picture of the12-pack and picture of proof of purchase information. This is a dangerous situation. I am concerned that something serious can happen to other customers. What causes this? I look forward to a prompt response. Thank you.

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12:47 pm EDT

Pepsi complaint of supervisor qaisar faiz (faisal & sons pepsi agency)

Respected Sir/Mam,

Hopefully you will be fine. I am a wholeseller and retailer of pepsi cola about last 20 years. My deep freezer is disfunctional by last 3 months. My customers feeling very embarrassment. I have complain again & again but the supervisor "Qaisar faiz" (Agency Faisal & Sons) ignoring me and dicuging me brutally. He never pick up my call even i call him 100 time. I really disappointed and disappreciate your services strongly. It seems that You have not any value of your customers. The supervisor Qaisar Faiz have not given any attention to my complain to repair, replace or implanting new freezer.
If you have any authority or ability to solve my complaint; so please do something instead dicourage your customers.

Baba tiki taafi and cold corner
Adda Motra, Badyana Road, Teh Daska, District Sialkot.
Cell : +[protected]
Cell : +[protected]

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2:13 pm EDT

Pepsi tv commercial

I hate, hate, hate the current diet pepsi commercial broadcasted currently. Why are we to be made ashamed of growing old? Can't even say the word old? (Don't you dare.) This commercial and the message behind it is so amazingly offensive to people in my age group. I can't mute it fast enough. Come on Pepsi. Get real! People age...why does your ad have to insinuate shame of aging?

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10:52 am EDT

Pepsi pepsi twist

I bought Pepsi Twist and really liked it. You have replaced it with Sierra Mist. It is terrible. I will not purchase it ever. If you do not reinstate Pepsi Twist, I will have to buy 7 up. I am really disappointed in you for producing such a terrible pop.

This is wrong that you won't read my complaint because it is not long enough. I have given you all the information about your pop.

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Update by Sandy J Smith
Jul 19, 2018 10:55 am EDT

Sierra Mist is the worst pop I have ever tasted

Update by Sandy J Smith
Jul 19, 2018 10:54 am EDT

No update. Everything I need to say has been said.

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Omeomya
, CA
Jul 19, 2018 11:00 am EDT

WOW - ok first of all, Pepsi Twist was a cola beverage that was discontinued well over a decade ago. Secondly, since it was a cola beverage, not sure how Sierra Mist is your next alternative. And besides, if you don't like Sierra mist, then buy 7 Up or Sprite. No one is holding a gun to your head.

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11:20 am EDT

Pepsi pepsi can with pledge of allegiance missing "under god"

July 18, 2018- I just read a post on facebook that you had a Pepsi can with the Pledge of Allegiance missing "Under God" because your Pepsi company did not want to offend anyone. As a citizen of the United States of America, I am offended. I will be extra careful from now on not to buy any Pepsi products, and to let other people know of your disrespect.
If you have made a public apology available in regards to this incident please send me a copy. You can email it to me at [protected]@yahoo.com, or mail it to me at Linda Sloginski, 143 Shaw Street, Garfield, NJ, 07026. If you would like to discuss this matter with me you can email me, or call me or text me at [protected].
God Bless You

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