Peppers / Bad service
I went on a Friday night with a group of co-workers... it started with 4 of us but we told our server there would be more coming and she said not to worry, she would accommodate... we arrived about 4:30 p.m. - the table was marked "2 hour limit - thanks for understanding"... a little while later, 2 more people showed up.. we squeezed into the booth that was made for 4 and continued to order... at about 6:30 p.m. 2 more people showed up and we asked the waitress to "accommodate us" ... she told us she couldn't because a big party came into the bar and she couldn't take the chairs... we asked to move to a bigger booth and were told by the manager (Mr. I don't know what Customer Service means) that we would have to put our name on the list ... frustrated, 4 people paid their tab and left - did I mention a 15% gratuity is added to the check? So why bother to give good customer service when you're getting a tip anyway! so now there are 4 of us at the table, we're still drinking... chatting with the dj who has just arrived and setting up behind our table... we order more drinks and one person orders a grilled chicken salad... the waitress brings the drinks, the food and the bills... we're looking at each other like "who asked for the checks?" ... and she says "we need the table" ... so I ripped up the checks and tell her "when we're finished our food and drinks, we'll ask for our check" ... she walks away and here comes Mr. Personality - the manager... he says we need this table... and I said well you just served us drinks and food, so if you needed the table, you shouldn't have continued to serve us... because he was getting loud, another person at our table starts to shout back at him ... so along comes a man who claims to be the owner (he doesn't have customer service skills either)...one of my co-workers walked out the door as "security" was coming in to get us... I continue to try to talk to the owner and manager - I basically tell them that we saw the "2-hour limit rule" 4-1/2 hours ago ... and he said consider myself lucky that they let me stay that long (gee - I wonder if it had something to do with the money we were spending) ... so I told him you just served us food and drinks so if we have to leave, I'm not paying for them... Mr. Personality - the manager - snatched the salad off the table and said he would remove it from the check... "what about the drinks?" ... I said that's great - I'm not paying for anything... and Mr. Owner said well I'll call the police... and I said that's fine with me... I'll go wait outside (because now people were starting to watch and I wasn't up for entertaining)... so we go outside and Cobb County's finest arrives... I explain what happened and basically was told he has a right to tell me to leave his property... and if I leave without paying the bill, I would be arrested! ... Mr. Owner just sat there on a bar stool that his security team usually sits on and watched... I gave them my credit card, paid the bill ... and I went to the owner and told him I didn't mind the policy but he needed to learn to enforce it correctly... either adhere to the 2-hour limit or if you're going to allow people to stay longer, at least give them warning that they have a certain amount of time left before you tell them to get out! The waitress came over during the conversation and said "well you had the salad for over 30 minutes!" .. that's when I almost went to jail - first of all, what was trailer trash doing working there when she should have been at a Waffle House - and then she comes in my face and tells a bold faced lie... if the manager or owner even paid attention, the salad hadn't been touched because my girlfriend went to wash her hands before eating... regardless, I would NEVER, EVER PATRONIZE THIS ESTABLISHMENT AGAIN!! And, oh by the way, while we were in the parking lot talking, another group of patrons had been tossed from their table as well - and they were there to celebrate a birthday... the owner had enough nerve to tell me if I ever came back again I would be arrested for CRIMINAL TRESPASSING ... that had to be a joke because I can think of 20 other places that would love to have my money... I started to tell him I have been thrown out of better places, but I've never been thrown out of anywhere! And, let me just say, this is not the first time my co-workers joined each other at this establishment. Three weeks earlier, there were at least 10 of us; we stayed past the "supposed" 2-hour limit on the table; pulled up chairs to our table; and the owner's wife came over and greeted us (she obviously knows what good customer service is)... the only complaint that week is the server told us he couldn't do separate checks (a lie, because we all received separate checks this week without even asking)... he just didn't want to be bothered doing separate checks!