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Pep Stores Customer Service Phone, Email, Contacts

Pep Stores
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Pep Stores complaints 166

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8:28 am EST
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I bought a stylo phone in august and on September the phone just shut down without any fault on my part. I then returned the phone to the store and i was told to wait a month and two weeks for repairs of which i did. After i went to collect the phone, a new phone was given to me saying that the phone was faulty to begin with. On the 6th of December the...

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5:15 am EST
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I was sending a percel to Limpopo, and it is my first time to use their facility. I find the cashier called Sibongile at PEP CELL next to Pick n pay Boulders mall in midrand. Sibongile is very rude and she was not assisting wi passion. She was behaving as if PAXI is not part of PEP and when I tell her that its my first time using this her respond was very...

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3:06 am EST
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Pep Stores unethical behaviour

On the 26 october 2019 I bought a backpack for my son at pep stores in maitland. He came home from school on monday 4 november the one sling was broken. I searched in my wallet if I cant find the receipt but I did not find it. I then on tuesday 5 november called the pep store in maitland asked to speak to the mananger on duty I explained to the manager what happened he said he needs to speak to his boss and give me a call the same day on which I gave him my cell phone number. On wednesday the 6 november I called the shop again asked for the manager on duty on which I was told you can speak to me on asking the person on the other side said hold on ill get the manager for you. He came I asked him that im still waiting on him to get back to me with a answer he then asked me do you have a slip I then said I explained it to you yesterday which means you did not take note of anything I said. He then replied well my boss said no slip no refund. Manager on duty vuyo. My contact number is [protected] masooda petersen

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3:39 am EST
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Op 18.10.2019 het ek my pakkie by KLEINMOND PEPSTORES ingegee en is ek voorsien van die nr - D500000070374 Op 21.10.2019 het ek weer 'n sms gekry wat se dat hierdie betrokke pakkie ge collect is Die pakkie is nou weg Wat staan my nou te doen Almal sal jou terug skakel, maaar geen antwoord Daar is R5000.00 se waarde in die pakkie en omdat ek nog nooit...

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2:02 pm EDT
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Pep Stores lg sylo s50 jade

My parents, Henning and Jacqueline Smit, bought a LG Sylo S50 Jade at Pep Cell, Sasolburg Mall, Sasolburg, Freestate on 1 June 2019. Today, 30 June 2019, I, Abigael Smit, their daughter, for who they bought the phone for, updated my phone to it's latest android version, when I finished restarting my phone and wanted to unlock my phone, it kept saying my pattern is incorrect, but it is correct, and that I am certain of because I wrote the pattern down on a piece of paper, just to make sure I have it if I forget it. I was wondering if you could please reset my phone. I'm sending this email from a friend's laptop, because I can't get to my email account.

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4:36 pm EDT
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Pep Stores bad service mobicell phones faulty won't replace money

Screens freeze up can't use phone. Boot's up but freezer's. L bought 2 phones after a week phone freezes up sent back to pep asked for my money back but they refused. They sent it for repair after 1 month without phone cauldnt work because I need phone we're i'm working now other phone is doing the same thing that I bought for my wife very upset about this i'm prepared to t
Ake this matter further if need be

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Peggy Masemola
, US
Feb 26, 2024 11:04 pm EST
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I bought the nappies on the 6th of February 2024. Every nappies is leaking i thought i was one but it's happening throughout , I've been using this brand for 6months without any issues. But now i change my child's nappy everything 30mimutes because she's always wet or it's dripping. I'm truly dissatisfied with the product.

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W John T Maramba
Malmesbury Capetown, US
Jan 14, 2024 5:57 am EST

Good day

Iam very much upset with the service I got from pep sre riebeeck West.

I bought shoes for someone to change the size they didn't want and the shoes are going far tomorrow they just said they are closing they can't change for me but I was there before they close

Cashier name Miske Julius

Cash sale 6279-001 [protected]

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anelle Van Den Berg
, US
Dec 25, 2023 12:03 pm EST
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If your looking for clothes at Pep Marquard therrs only small and extra small. You dont get something at this Pep and its the only clothing store.

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Rorycang
marikana, ZA
Dec 07, 2023 2:37 am EST
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I did a lay bye at pep store in mooinoi that was expiring on the 29/11/2023.

I went there on the 25/11/2023 to pay off my lay bye only to be told that they cancelled my lay bye without my knowledge and no further explanation was given. The lady was so rude and refunded me my money back

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Manonoza
Johannesburg, ZA
Nov 27, 2023 7:03 am EST

I received a very bad service,they were shouting at me even telling me that I'm messsing up their shop with plastic,the cashier who served me is

Thembuluwo the service was very bad... address 4707 Johannesburg

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Carolin@
Krugersdorp, ZA
Nov 13, 2023 6:17 pm EST
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Bel verskeie nommers oor klagte oor cell foon nienand will jou help nie

C Raaths

[protected]

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Sarona
Mabopane, ZA
Sep 23, 2023 2:20 pm EDT
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Hi I bought a dstv hd installation on the the 11/09/2023 in pep cell store I've been waiting for the installer to come and it has been a week the parkage has 3 months subscription to dstv but the cashier that assisted me is saying this advisement is just a lie ur service is poor

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Reshanani
Makonde, ZA
Jun 12, 2023 2:02 am EDT
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Hello. I'm having a problem. On sartuday of the 27 I bought a school shoes for my boy at pep store Mukula. Within a week the shoes are torn up and when I look at it properly is a factory fault and I don't have a till slip as I thought I was not going to use it. Because the shoes fits well.

So I want to know if I can return it back.

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Mkhonza
Johannesburg, ZA
May 06, 2023 10:44 pm EDT

I bought a phone yesterday at vereeniging at pep home mark Park so when my sister use this it's jamming when I tell them that this phone it's not functioning right I want to change they refuse so what must I do cause my sister is using it for school

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Mncedisi Nkabinde
, US
Mar 21, 2023 10:43 am EDT
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Oon 14 Marh 2923 I went Pep Home Jabulani and got at the shop at 17h57. The door was already closed and they would not let me in, meanwhile the operating hiurs displayed at the door were from 09h00 to 18h00. I had to go back home without fulfilling what I came to the mall for.

Overview of Pep Stores complaint handling

Pep Stores reviews first appeared on Complaints Board on Jun 7, 2018. The latest review Employees was posted on Feb 15, 2024. Pep Stores has an average consumer rating of 1 stars from 168 reviews. Pep Stores has resolved 0 complaints.
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  1. Pep Stores contacts

  2. Pep Stores phone numbers
    +27 860 737 000
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    6%
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    Customer Service
    +27 219 372 300
    +27 219 372 300
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    General Information
    +27 860 777 765
    +27 860 777 765
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    PepMoney
    +27 860 007 294
    +27 860 007 294
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    Paxi
    More phone numbers
  3. Pep Stores emails
  4. Pep Stores address
    36 Stellenberg Road, Parow Industria, 7493, South Africa
  5. Pep Stores social media
Pep Stores Category
Pep Stores is related to the Retail Stores category.

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