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Pep Boys / confirmed appt... and they said it didn't matter it issues that have been ongoing

Review updated:

Your Appointment is Confirmed!
Dear Larry:

Your appointment is on the books and we're looking forward to seeing you and taking care of your vehicle. Your appointment details are included below:

Tracking Number: [protected]
Appointment Date: Sunday, June 10, 2018
Appointment Time: 09:00 AM

STORE NAME:
Address: 400 S ARIZONA AVE, CHANDLER, AZ
Phone Number: [protected]

Thanks for choosing Pep Boys. We'll see you soon!

Sa
Jun 11, 2018
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Comments

  • Wa
      Oct 03, 2018

    I entered my appointment online and received a confirmation. When I arrived at the location on Warwick Blvd, I was informed that the online appointment system does not send the information to the service department and that I would need to call them if I wanted to make an appointment. A year ago, I made an appointment online and it was in their system. I'm not sure what the problem is but I have been a long time customer at this location. My service has gone down in the past year. Since then, it appears that the service staff at the counter has completely changed.

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