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The Pep Boys review: badtreatment of employees 76

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5:33 pm EST
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I am an emplyee of pep boys for over 8 years. During the course of these years. I have been denied promtions that i rightfully earned by obtaining ase cetifications. Our health plan was taken away and replaced with a "heath fund". Under this plan i cannot afford to go to the dr. Last year the company decided that they would not be giving raises. This year they decide that they will change the vaction plan. The new plan is fine but they are stealing our days that we have already earned. I have 10 vaction days left until the middle of next year. They are telling me that any unused vaction days by december 28, 2008 will be paid out at a rate of 75%. This rate depends on your anniversary date. Some will only be paid 25%. They act as if the vaction has not yet been earned, but it was earned last year. On top of this the months that i have worked this year up until now those vaction days that i would have got next year are now gone. Thoses days are worth about 2000 to me. Every turn pep boys shafts their employees. People complain that they do not get good service at pep boys. There is a reason for that and it is the way the employees are treated by the company in turn is the way they treat customers. Pep boys fails to realize that when you screw your employees, it makes them not care about their jobs, which shows when you enter a pep boys. Pep boys needs to realize you must spend money to make money. Give the employees a good reason to want to keep their jobs and you will see dedicated employees, which will result in higher sales and customer satsfaction. On top of this offering the best pay rate around will get the best people around. Happy holdys pep boys : (

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76 comments
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diverdownnc
Charlotte, US
Jun 23, 2011 12:16 am EDT

BEWARE - PEP BOYS -Franklin Square Gastonia
About 6 months ago, I had over $800 in work done on my vehicle. This included tune -up, inspection, replacing all belts etc. They were professional, and did good work. A couple of weeks ago, I was driving on the Interstate and my Air Cond. stopped working. I checked it when I got home and discovered the AC belt had broken and was gone. The belts had a 1 year warranty so I took my vehicle back to them. Of the service managers and mechanics I recognized only 1 mechanic from 6 months previously. That kind of turnover tells me a lot. After he told me on the phone he could and would get on it right away. Almost an hour later my vehicle was put inside AFTER a person who came in after me had his car worked on and left. The mechanic who pulled my car in sat down and smoked a cigarette for 10 mins. before he raised the hood. He messed around for another 10 mins before he even picked up a wrench. He then called the service manager out and they told me they would have to charge me what basically was another hour of labor because another belt had to be taken off one side to get the AC belt on. There was 2 whole bolts that had to be loosened on the second belt and they wanted to charge me almost an hour labor for that when all of them were changed in less than a half hour last time. I told them no way was that going to happen and the agreed to reduce it. The mechanic then smarted off and said well I'll do it but only because I have nothing better to do. He then sat down and smoked for another 10 mins. He did that again and I told the manager to either get him to do the job or give me the vehicle. He put another mechanic on it and it was finished about 20 mins later. When I started to pay I saw they had given me & 13.50 credit for the belt warranty, but had charged me $ 27.00 for the new belt. I am not a rocket scientist but I can add and subtract, and even Stevie Wonder could see thru that one. I asked them what the deal was on the 27.00 belt and he said there had been a price increase. I said you really want me to believe there was a 100% increase in 6 months. He said well we really are not supposed to replace it anyway unless you bring the old one back. I told him if this one came off I would call him and he could dodge traffic on the Interstate to bring it back. The ser. Mgr then told the guy on the register to "CS" it. He didn't know what that meant and the Mgr. told him to charge 13.50 and code it customer satisfaction. What that really means is when they get caught trying to rip customers off, they do what the should have done to start with. They still charged me the equivalent of 1.5 hours labor and then tacked on a 10% Shop Fee. I asked what the heck that was and he said it was new policy and pointed to a small sign on the front of the counter that said that would be added to all work. I asked why and he says it is for the use of tools and equipment. For 10% of what I ended up paying I could have bought the lazy &#@ a brand new socket set and still came out. This is just another way to rip off the customers. I told them to enjoy the money I was giving them after they bill like lawyers and add all their special charges, and doubling the cost of parts, etc but they would never get another dime from me. I waited a couple of days and then called their parts dept. and asked the price of an AC belt for my vehicle and it did have a price increase from 13.50 to 14 bucks and change…Defense Rests. If this keeps just one person from giving away their money in this kind of economy it will be worth it. I do not know why but it seems the worse the economy gets the more many businesses resort to questionable, if not unethical practices.

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nikkimikkimj
Abilene, US
Feb 06, 2011 1:18 am EST
Verified customer This comment was posted by a verified customer. Learn more

On Friday Feb 4th I brought my car to Pep Boys for new tires. When they were finished after hours, I was told my debit card was declined and I had to leave my car there. My balance on my checking account was $500 short so I figured they must have recieved at least $500 and was told to come back with a print out from my bank if that was the case. They actually got $800 out of my account so I took my bank statement to Pep Boys and I was told there is no one they can contact on weekends about my payment so my only option was to pay them in full and hope for my $800 back after Monday Feb 7th. My bank advised me not to pay them and contact the BBB instead, but since it's a weekend, they are closed as well. I am left without a car because anyone who deals with financial issues for Pep Boys is off weekends...then why are they even open on weekends?

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markskor
Sacramento, US
Dec 26, 2010 3:11 am EST

My jeep (1990 Cherokee) sputtered and died on the road - no gas getting to engine...started again a few minutes later. Took into neighborhood Pep Boys as good past experience...not this time. I thought (and told this the guy) maybe a fuel filter, fuel pump, or a clogged line?

Manager (John?) called me up later next day and told me good news (fuel filter and pump checked and OK) but that some manifold gasket is shot (Fuel injectors?) and sold me a $650 repair. Next day, now paid and fixed I thought, 2 hours later on freeway, did same thing again...died on freeway...same exact symptom...obviously not fixed. Guess nobody checked work?
Being as it was Xmas eve and ~7:30 PM (still open), called back to Pep Boys on the same phone number as the manager had called me from earlier, saying it was fixed. Got attitude/swearing and the big shock...he also told me never to call him especially after he was off (How was I to know?). Towed car back to Pep Boys...(I do not feel that I should have to pay again for tow as they did not fix problem.) FYI, Car as repaired lasted 3 miles. Merry Xmas.
I am not happy with service or attitude...feel that I was somewhat robbed...they fixed something $ but not what was actually broken. A shoddy way to do business. Still a fuel delivery problem exists and needs fixing.
Do I have any recourse with these clowns? What would you do?

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PurpleBandit
, US
Nov 14, 2009 3:40 pm EST

Despite hearing not-so-great things about them in the past, I'd go there frequently simply because the hours are convenient. I took my car there for an oil change and State Inspection. I also noticed some stiffness in my steering wheel; mostly while backing up, so I had them check that.

They quoted me $1400 and told me I needed a WHOLE NEW RACK AND PINION on a three-year-old car with only 58, 000 (that has never been in an accident). They also FAILED my car on the safety inspection and told me this needed to be replaced before they'd pass me. They said it was, "a huge safety issue and I shouldn't be driving my car."

I definitely didn't have $1400, so I called my car's manufacturer all frantic and upset hoping for SOME sort of help. They told me they needed an official diagnosis from the dealer first, which is completely understandable. My car passed EVERY SINGLE DIAGNOSTIC TEST the dealer ran on the steering system. They found NOTHING wrong with my vehicle--other than my tires desperately needed replacing. I knew I needed new tires, but I didn't realize they were SO bad that THEY were causing the steering tightness! They increased the tire pressure at the dealer, which RIGHT AWAY made a huge difference in the steering.

I went to a trusted independent mechanic (recommended by two of my co-workers) who installed four brand new tires and told me--AGAIN--there was absolutely NOTHING WRONG WITH MY RACK AND PINION! He also told me that even if there was, there is NO WAY it would ever cost even close to $1400! (Oh, and by the way, he PASSED my car on the state inspection--which I should have passed in the first place at Pep Boys!)

I am FURIOUS! Pep Boys not only caused me three days of stress and money-worrying, but they had me second-guessing my car's manufacturer that I've been loyal to and trusted for many years! Plus I was scared to even drive my car! Shouldn't someone who "knows about cars" simply at least suggested tires FIRST before going all "rack and pinion" on me?

Moral Of My Story/Lesson Learned = NEVER GOING TO PEP BOYS AGAIN!

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Jim
, US
Jun 02, 2010 3:25 pm EDT

I was overcharged for services NOT performed. How about that?

I cannot post here the receipt for services which I had to pay but if you visit my website you can read the entire story and see the proof!

Some of the things they detail on the receipt I cannot figure out. I mean I don't know who thinks this stuff up at Pep Boys but I advise everyone who reads this to check out what I put up on the website and see what you think about the situation. I want to thank you in advance!

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Valerie
, US
Jun 04, 2008 3:04 am EDT

Pep boys fired one of their best manager on June 3 2008 who work at the forest park location// I will never shop their again and advise every one else to do the same, he was of the most helpful and honest manager they had he tried to solve every one problem, he was a good leader, if any one know where he has is please post so I can carry my automobile there, pep boys is going to rip people customer off and show no concern, I hope that they get what is coming to them in the long run. So as a customer don't go there.

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jerry webb
Pasadena, US
Aug 26, 2013 3:28 pm EDT

I went to pep boys for an oil change . When they lifted my truck, they bent the differential cover on the rear axel. I told the manager had him come look at it while it was still in the shop. He said they would fix it if it started leaking. It started leaking the next day I went back they said no we're not responsible .

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T. Le
Vallejo, US
Jun 22, 2016 3:59 am EDT

Brought my car in for low coolant. Told me I need a heater core (it sits behind the dashboard inside the car) almost $900.00 bill. drove it for two weeks and brought the car back because it leaked all over the interior carpet. A month later they said there's no water in the cooling system and my head gasket is blown, (no duh) the car still sits in their after 2 1/2 months They said that they will reimburse Us $400.00 for their mess up. Is there a lawyer that wants this case I really don't care about the money it's the principal of it. they talk to us like we're dumb *ss. I hate those type of people and services.

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Rst
, US
Jun 10, 2016 7:40 am EDT

Pep Boys in Irving Tx charged me for two hours of work on an oil change. They told me they couldn't get my oil screw cap off, and asked me where did I get my last work done. And yes I was at Pep Boys the time before. The desk machanic asked me what do I want to do about them not being able to get the screw cap off. (Drain plug). I told him what, your the machanic you get it off. And I was charged 19.65 for labor on an oil change at Pep Boys in Irving Tx on Beltline rd and hwy 183.

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Homber
, US
Jun 10, 2016 7:40 am EDT

Nov 30 I went to Pep Boys to have my Prius headlite changed as they dangerously turn off when driving at night.In 5 mins they were done.and charged me for the service.I tried several times to change it my self and I know I had a hardtime.But the mechanic John told me that there were 2 of them and they changed 2 headlites.I requested for the old bulbs and they cannot give them back as I was told they threw them away.That night my wife and I went out to test them and there was no change .WE went back the next day and demanded to change the headlites and this time I want to witness them doing them and I am sure it will be faster than yesterday if they did I talked to Joanna the service manager about it and also that they could not produce the old bulbs, she defended the mechanic by saying that there are 3 dumpsters and they would not know where they threw them.We requested for the same mechanic and I was witnessing the job he could not even open anything for a long time until he gaveup and said they will refund my money. I told the manager it is not the money that was important here but the integrity and trust of the public, how many costumers did they fraudulently did these things?

I hope you can submit this to whom it may concern to investigate them.

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endye
West Boylston, US
Jun 10, 2016 7:40 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Big problems at this store... Here are the facts of my situation: 1) I ordered tires online for the following week. 2) I came in for installation as scheduled. 3) The tires were not there. 4) Filed complaint online hoping for discount for the inconvieninece. 5) I came back for installation four days later and tires are installed. 5) When checking out I wasn't informed i could get $25 back with the free sign up of the pepboys card. 6) I buy some gloves in the store and when checking out the lady informs signs me up for the discount card. 7) When i get home to put the tire purchase on my account online to receive credit I notice the kid that checked me out with the tires had changed my address on the receipt but kept my phone number.
I can only speculate why he did this at this point. I am assuming that he changed my address so that the company wouldn't cross reference the complaint I filed for the tires not being there initially. I normally would give him the benefit of the doubt in this situation. However the information I had entered online wasn't changed consistently enough (failed to change my number) to be an accident. I am assuming they didn't change my phone number so they could still contact me when the car was finished. I don't know if this is the way this particular store does business but I feel as though the logic is flawed enough to let people know the facts of my particular situation. To be fair I feel the tires were installed properly and the price was good. I have not heard back from corporate regarding some closure to my situation. I will post an update if they get back to me.

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Dere
Peoria, US
Jun 10, 2016 7:40 am EDT

A pep boys manager sold us some quads, they also sold us a warranty that covered parts & labor. That's what they told us. Well, the manager messed us when he checked us out and sold us the wrong warranty, that covers parts only. When the vehicle needed repair, we found out the truth.

We called pep boys, who told us there was nothing they could do about it now.

SO, they do NOT stand behind what their managers say. BAD CUSTOMER SERVICE in my book. BAD, BAD BUSINESS!

Go to the BBB website, there are a lot of complaints about them. BUYER BEWARE!

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Pete Kas
, US
Jun 10, 2016 7:40 am EDT

Have you ever gone to a Pep Boys Store, especially the one in Pleasant Hills / Pittsburgh Pa and LOCKED you car door before going inside for repair service.

You locked you doors, because you didn’t want your personal belongings stolen in the parking lot.

Then, as you are sitting in the waiting room (4-10 hours latter), you see your car in the parking lot, you start to wonder how long has been there, is it finished and why no one was courteous enough to inform you your car is finished ?

After you go to the counter, wait another 15 mins, you are told that you car is finished, we were just coming to let you know (ya right).

When you get to the parking lot, you discover that your car is UNLOCKED.

Then start to wonder if someone is hiding in the back seat.

A few days latter, something you thought was is the car, you can’t find is now missing.

Then you start to wonder, did it disappear inside the store, or in the parking lot?

On the other hand, did it disappear inside the store and that’s why the doors were left unlock to divert the location of a possible theft ?

Hum makes you wonder.

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Sliprat
, US
Jun 10, 2016 7:40 am EDT

I ordered a part. When I went to pick it up, I discovered that they had ordered the part for the wrong engine for my vehicle. They could not apply a credit to the proper part, so their procedure is to refund and then repurchase the correct part. I did not have my receipt with me at the time I went to pick up the part so they could not do the refund. They kept the part.

I was told that upon my return that there would be no problems. I returned with the receipt but now they have misplaced the part and will not refund me. I waited for 45 minutes while Bill Johnson and staff tried to locate the part.

Bill Johnson kept telling me it was his job on the line. I guess everyone is at Pep Boys is fearful of their job. Their job takes precedence over customer satisfaction. Keep doing this to customers, you will loose them all and no one will have jobs. I know you already lost me as a customer. I was a long time customer.

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Sobak91
, US
Jun 10, 2016 7:40 am EDT

I've had several problems with Pep Boys in Brandon FL and I've finally learned my lesson. Had transmission problems, had to tow my car to Pep Boys. Was told I needed a new transmission. A few days went by and they installed a new transmission. Within and hour of laving the shop my car would no longer shift again. Finally made it back to the shop. Was told that they corrected the problem. Yet again, the next day car wouldn't shift again. Took back to shop. Was told I had to take it to Toyota to reset my computer because the car was not recognizing that it had a new transmission. Found out that my transmission wasn't bad but that my ECM needed to be replaced. Cost $500 to fix. Already paid Pep Boys $2, 500 for new transmission that wasn't bad to begin with.

Brake problems. Took to Pep Boys again. New pads and was told my routers were bad and couldn't be machined. So I had to pay for new routers. A week went by and my brakes started grinding again. Took back to Pep Boys and they said they just needed to be adjusted. Another few days went by and the brakes were grinding again. Took back yet again, this time I was told that my brakes were making a funny noise because of the weather. WTF? Okay, I suppose. About 2 months later my brakes were still making the noise. I took my car back in. Was told that there was nothing that Pep Boys could do because my brakes were fine. I wanted a second opinion. Took to Just Brakes. Turns out that Pep Boys didn't do the brake job that I paid for. I had the problem corrected at Just Brakes for $150. I contacted Pep Boys corporate office. What a joke! They just pass the info on to the local Pep Boys manager and that manager called yelling at me. I was at work and couldn't take a personal call. Every 15 minutes the Pep Boys manager called and left a message that I needed to call him immediately. When I finally got a break that's when I called and he yelled at me. Never again! I'm out a lot of money paying for faulty service but can't really do anything about it. Their Bull Dog manager is best to just leave be then deal with.

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RebmaLee
Pennsauken, US
Jun 10, 2016 7:40 am EDT

DO NOT GO HERE! AWFUL! I brought my car here with a radiator leak, they diagnosed that my serpentine belt was loose, it needed a tensioner and a radiator flush/fill. I know little about cars, but I know that if the serpentine belt isn't working correctly, it wouldn't be just the radiator malfunctioning but most of the other operations also. Also, I checked the belt myself after they told me this - very tight. Their charge: $475. I removed my car from their garage and took it to a trusted mechanic in Philly (which I should have in the first place, but didn't want to push my car too far when there was a problem). They told me - if the problem WAS the serpentine tensioner, the cost for that (parts+labor) would have been $113. THAT'S $300 LESS THAN PEP BOYS! Turns out- that wasn't the problem at all. It needed new radiator elbows, a minor charge. Pep Boys are trained to lie and and suck the cash out of consumers. They'll say anything. Save yourself and do not trust them!

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Bartez
, US
Jun 10, 2016 7:39 am EDT

If you want to get an oil change I can recommend Pep Boys but other than that they are simply awful. Do not go to them if you need repairs or need to change anything other than oil. Trust me you will regret it. I had no choice because my car broke down all of a sudden and Pep Boys was the nearest. So I went and got my brakes done there. They did a terrible job. They did not deserve even a pie for that. I was very disappointed with that. I paid and got it done else where. I paid Pep Boys the same amount I paid the dealers to get my brakes fixed properly. I will surely not try them again. They are very bad. Do not go to them you will be left with a feeling of regret and being ripped off after you have received their service.

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gm8506
Oak Park, US
Apr 25, 2013 6:30 pm EDT

Pep Boys has the worst online system. I had placed an order for Shocks on my 2001 Chrysler Town and Country Mini Van. I even paid for overnight delivery. Problem with them is that they don’t tell you if they have the item in stock or not. Ordered parts on a Wednesday, nothing from them by following Monday so I called them. Waiting online for them to answer is a real fun experience. The person who answered said they would check and call me back, what a joke. Had to call two more times only for them to be delivered the following Thursday. They were not in stock and they can’t tell if an item is in their inventory or not. Pretty sad in the modern world.

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steven martin
spring branch, US
Jul 11, 2011 10:39 pm EDT

upon having a fan belt break in desert 50 miles out of Yuma had to be towed an only garage available was Pepboys, here is original quote $383.71 with final cost $910.31 8 hrs. later, MISSING BOLTS NONE HOLDING ON AIR CONDITIONING & NEW WATER PUMP BEING HELD BY SCREEN DOOR BOLTS NOT AUTOMOTIVE TYPE BOLTS purchased from Lowes Hardware per their request if we wanted to get on the road to Calif we had to go buy an pay for them, an now and rattle noise coming from engine, next day took to La Habra Ca. pepboys an they replaced all non proper bolts with proper ones @ no charge an thought work was unapproriate also, but now power steering pump leaking as well as timing chain making noise an transmission leaking

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Nynative
, US
Oct 19, 2010 9:09 am EDT

Pep Boys in Santee, CA somehow determined that the electrical harness in my Ford Escape was defective. I asked if they had seen this problem previously and they said Yes, twice. I told them I wanted the old harness. Two days and $2400 later the 'problem' was fixed and I got the car and the old harness back. After inspecting the harness I could find NO burned or broken wires. The ONLY 'defect' that I found was a severely corroded terminal. The cost of cleaning or replacing the terminal would not be more than a couple dollars.

So, Pep Boys in Santee California ripped me off to the tune of $2400 simply because they thought is was easier to replace and entire electrical harness than to search for a defective terminal.

I suspect the mechanic needed the work (there weren't many vehicles in the shop at that time) and he probably got a 'nice' bonus for bringing in a $2400 job.

I've NEVER been back to any Pep Boys, and I don't hesitate to let anyone know of their incompetitent mechanics

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miko
, US
Dec 15, 2011 8:56 pm EST

I went in thinking my transmission was the issue when it was my brakes and I had just had them done on 7/23/2011 and it was only 9/20/2011.They say that the melt on the pads were rubbbing together and that I need to change them. I don't know no better so I said ok. Now he comes back and says I need calipers, brake hose and brake fluid. Then he comes back and say I need some rotors which I also had changed. So I leave and an hour or two after they call and say come to the store cause you need something else. Get there I need a master cylinder. They charge me a arm and a Leg!
Now I've paid and I going home my car starts driving funny so I go back and he tells me that I need transmission fluid. I brougt 4 quartes he puts them and i tip him. Mind you they said that all I needed know was two new front tires and I should be good. I didn't have the money for two new tires so I brought used one's. As soon as I put the tires on the car started making the same sound that took me to pepboys to began with. It was late, so first thing morning I took it back to a pepboys near me and I give him the receipt and the keys and left. When I came back he said that I needed hub assembly both outer tie rod end this is the Manager now!

At the Lake Worth he don't see how they did a Brake Inspection and didn't see all these problems with the brake system. I called Customer Complaint and made my complaint.spoke to a lady named Sheila she said they would contact the store and call be back she didnt call. The store in Tamarac called and was trying to tell me they told me that I was going to need other brake stuff done which was not true. I said you all said once I get the tires I would be fine.they said they will call me back the service manager called me back and said bring the car back to them i said no I don't trust anyone at that store to work on my car at your location.Can I take it to the one near me? She said she going to call them and call me back she did and said to bring it to the Lake Worth Store. I called the Lake Worth Store to make sure the Manager said let him call me back cause he needs to get an ok from he's boss.He called back and said the only thing they will change is the hub making noise. I told him thank you and called the complaint center.

I explained what was told to me she said they have the same info and there was nothing more they could do. I wanted with this I said even with my receipt from the parts I got from AutoZone on 7/23/2011 she said yes that is right. I need help. They charge me 1048.78. I need somebody to help me get what I paid for which is SERVICE. I don't think if I went with a Credit Card to pay for my service and when there bank try to get paid they couldn't they would just let it be. They would go through my Credit Bureau til they got paid, I want justice to be served.

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Niollae
, US
Mar 18, 2011 6:09 pm EDT

Despite hearing not-so-great things about them in the past, I’d go there frequently simply because the hours are convenient. I took my car there for an oil change and State Inspection. I also noticed some stiffness in my steering wheel; mostly while backing up, so I had them check that.

They quoted me $1400 and told me I needed a whole new rack and pinion on a three year old car with only 58, 000 (that has never been in an accident). They also failed my car on the safety inspection and told me this needed to be replaced before they’d pass me. They said it was, a huge safety issue and I shouldn’t be driving my car. I definitely didn’t have $1400, so I called my car’s manufacturer all frantic and upset hoping for some sort of help.

They told me they needed an official diagnosis from the dealer first, which is completely understandable. My car passed every single diagnostic test the dealer ran on the steering system. They found nothing wrong with my vehicle other than my tires desperately needed replacing. I knew I needed new tires, but I didn’t realize they were so bad that they were causing the steering tightness! They increased the tire pressure at the dealer, which right away made a huge difference in the steering.

I went to a trusted independent mechanic (recommended by two of my co-workers) who installed four brand new tires and told me again there was absolutely nothing wrong with my rack and pinion. He also told me that even if there was, there is no way it would ever cost even close to $1400! (Oh, and by the way, he passed my car on the state inspection which I should have passed in the first place at Pep Boys!). I am furious.

Pep Boys not only caused me three days of stress and money-worrying, but they had me second-guessing my car’s manufacturer that I’ve been loyal to and trusted for many years. Plus I was scared to even drive my car. Shouldn’t someone who knows about cars simply at least suggested tires first before going all rack and pinion on me.

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Mad Keith
, US
Sep 27, 2010 9:10 am EDT

My 2003 Ford Expendition wasn't running right, dying at the light, so when I got it started, I drove it to Pep Boys, BIG MISTAKE, they want ya to prepay $90 to diagnose the problem. Then told me that the $90 doesn't come off the bill. It's in addition to what-ever work still needs to be done, at least the dealer's diagnostic cost is $25 & it comes off the bill when the vehicle is fixed. Save Money & time - DO NOT GO THERE, it's cheaper to go directly to the dealer & have it fixed right the first time.

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Bilibob
, US
Mar 15, 2011 6:39 pm EDT

I’ve had my car back into this location 4 times to repair my car. They’ve taken $2500 from me and have yet to fix my car. They replaced many parts that I am certain didn’t need replacing. They’ve broken my engine and replaced it twice. They’ve taken a month and a half (so far) to make these so called repairs and have yet to get the job done right. Today I took my car back because, despite my replaced engine, the check engine light comes on, the car dies if it is running in park and they actually gave me the car back without any antifreeze. Customer Service is an absolute joke.

Even management is completely unsympathetic. They never call you back I’ve had to call daily to check on the status of my car only to continue to receive more bad news. I cannot believe that they are allowed to perform any services at all. They should stick to selling parts. Unless you need tires and may be an oil change, stay as far away as possible from this Pep Boys.

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Patrick Paul
Concord, US
Mar 04, 2012 10:40 pm EST
Verified customer This comment was posted by a verified customer. Learn more

The service at the Martinez store was so bad I had to leave. The service center for tires was so bad the person was taking phone calls When I complain the guy told me that there were other tires store and I could go to them. I will NEVER go that store again.

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av55
Pomona, US
Jan 01, 2010 12:06 pm EST

MY 95 PLYMOUNT VOYGER WAS TOWED INTO PEP BOYS (NO START) AFTER MANY ATTEMPTS TO REPAIR PROBLEM PEP BOY TOLD ME THAT THE FUEL PUMP WAS BAD AFTER REPLACING FUEL PUMP THEY STATED THAT THE OLD PUMP WAS OK. INSTEAD OF LEAVING OLD FUEL PUMP IN TANK THEY INSTALL A NEW ONE THAT WASNT NEEDED AND CHARGE ME FOR THIS ITEM. REQUESTING REFUND FOR PUMP THAT WAS NOT NEEDED

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Elpore
, US
Jan 25, 2012 6:38 pm EST

I went in for 1 standard oil change. Their mechanic had left the drain plug loose and all the oil leaked out. Messing up my engine. Pepboys refused to admit fault and help out in any way.

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rayoflight
Detroit, US
Aug 02, 2010 6:21 pm EDT

Pep Boys has horrible customer service. I took my car in at 9:30 and never received a call back from the Mgr Adam until 4:00p. I called at 1:30p and 3:00p and he was out to lunch. Hopefully, I will get my car at 9:00p as promised and it works properly.

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Keith Plater
,
Jul 13, 2008 4:19 pm EDT

While having a new tire mounted someone in service area where work is done went into my car and took IPOD valued at 500 dollars work crew denies doing this but item was not in plan site and someone had to search to find it. Their policy states company not responsible so I have no recourse.

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anonymous afraid retaliation
, US
Apr 22, 2015 10:51 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Pep Boys disappoint their customers as well as their employees must customers services positions requires you to have an outgoing personality, happy, cheerful and a people person attitude but what most companies fail to put in the description when looking for this person is that we need you to be able to be manipulated by managers and HR personnel intimidated and afraid to have your own thoughts if you can do that you can work for us with no problem... what and oxymoron concept

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Mark
,
Sep 30, 2008 12:34 pm EDT

When you buy tires from Pep Boys, they'll tell you that their Definity tires are made by Cooper. Most people associate the Cooper name with good tires made in the USA. Actually, these Definity tires are made in China. The tires may or may not be good, but employees shouldn't say that they're made by Cooper.

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asetech
, US
Jan 03, 2015 3:52 pm EST

I have had two sets of definitey m/t tires on both my jeeps. tires are rated for 40k and both sets came pretty colse to that, so I have been pretty happy with both purchases. I believe that most complaints are based on misinformation. Just because a tire is rated for 60k doesnt mean you will get 60k out of them. there are variables to take into consideration. Driving style plays a big part in the mileage you get out of your tires. tire maintainence also plays a factor, are you keeping your tires properly inflated? are you rotating them every 6k? are you aligning your vehicle every 12 months or 12k as recommended? Being a master tech for GM for the last 15years. I can tell all of your the main reason you are not getting the expected mileage out of your tires are because of neglect, abuse or improper maintainence. loading your 1500 series van like it is a [protected] aint gonna help either.

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manny,moe,& jack
O'Fallon, US
Apr 17, 2014 2:27 pm EDT

company on the market for sale, won, t be long know, because ###s for AD positions don, t know how to manage & train their store mangers to be a good team of people.to many executive positions & AD positions are filled & their at the bars drinking with their buddies & their favorite store mangers filling their ###ing heads with ###, see u mangers do a good job & I'll take u guys out to dinner more often & drink our ###s off wearing pep boys uniforms (real professional), new AD'S should be trained properly to keep store managers & not firing them!

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Ransil1
Cape Coral, US
Mar 21, 2014 10:25 pm EDT

Agree! Had them only 20000 miles and they may have a few more thousand in them but never will last 60000 and I rotate and balance like a trained monkey, Miles are not right they should be rated 30 to 40 thousand not even close to 60

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ChitTalker
Atlanta, US
Jan 12, 2014 12:15 pm EST

I agree with most of the comments here because I too at one time worked at pepboys. I have seen all the chit they have to offer. After a few months of giving them the benefit of the doubt you know what I did? I QUIT! Quit the daaaaumm job is what some of you crybabies should do. pepboys is a chitty company, we all know that...so leave and be happy. Do you think they will change or your hard work will change them? The customer did nothing to you. Treat the customers with the utmost respect and fix their darn vehicles. They are still the reason you eat. You don't like pepboys, LEAVE and take a few customers with you.
So Simple A Cave Man Can Do IT!

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nasty nate
, MX
Oct 18, 2013 5:27 pm EDT

i was working for the pepboys in vista ca, and i didnt like that they would make me kind of force people to buy there so i started having problems with the misserable store manager there who does a nasty job as a store manager and all of a sudden i quit and they owed me 2 weeks of pay and they claim 2 say that they paid me and now im losing my place were i rent because i was counting on that money, i also heard the manager say that the district manager bob was happy because an employee was going 2 quit, i do not think that is right, what can i do about this? i would get me money deposited into my account and because of that i do not have any pay stubs, what can i do? this is in vista california pepboys

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User4987234
, US
Aug 26, 2013 4:07 pm EDT

ALSO BEWARE OF: TIRES PLUS at 274 Robert C Daniel Jr Pkwy, Augusta, GA! THEY ARE LOUSY, RACIST, & UNPROFESSIONAL: Tires Plus (Incompetent & unlicensed Tire & Car Repair & Vehicle Maintenance). DON'T GO THERE! They treat customers rudely, they damage customers' vehicles while they're supposed to be doing oil changes, rip off customers, store managers are rude to customers & have attitude problems, talk back/insulting customers, and they routinely discriminate & mistreat all minority customers! Beware DO NOT GET YOUR CAR SERVICED AT ANY Tires Plus Auto Care, stores! Recently, they made two customers wait for over four hours, just to change a flat tire!...

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jerry webb
Pasadena, US
Aug 26, 2013 3:35 pm EDT

I'll never go there again . They hired dumb and dumber .they have no experience in automotive. They got them from prison.

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JILLIAN B PHILLIPS
Mobile, US
Jul 29, 2013 12:10 am EDT

HELLO MY NAME IS JILLIAN PHILLIPS I WORK FOR PEPBOYS STORE 185 I HATE THAT IT HAS TO COME TO ME FILLING A COMPLAINT BUT I'VE HAD ENOUGH OF BEING TREATED THE WAY MICHELLE BENNETT TREATS ME. AT FIRST SHE WAS VERY NICE WILLING TO HELP BUT NOW I'M AFRAID TO EVEN ASK HER A QUESTION SHE ALWAYS HUFFS OR SLAMS CLIPBOARD DOWN AND USES VERY FOUL LANGUAGE. HER JOB IS TO HELP US WHEN NEEDED WITH HER ATTITUDE TOWARDS ME AND OTHER EMPLOYEES SHE'S VERY RUDE UNPROFESSIONAL AND WHEN I AND OTHER EMPLOYEES WORK WITH HER SHE MAKES IT SO DIFFICULT, UNPLEASANT ALWAYS TENSION IN THE AIR WHEN SHE IS AROUND AND IT PUTS US IN A VERY BAD MOOD AND I LOVE WORKING WITH PEP BOYS SHE IS PUSHIMG ME TO WHERE I WANNA QUIT BUT I'M NOT GONNA LET THIS GO ON WITH HER,

FIRST TIME SHE WAS RUDE WITH ME I WAS DRYING MY UNIFORM AND I WAS RUNNING A LITTLE LATE I INFORMED HER THAT I WAS GONNA BE FEW MINUTES LATE, WELL I HAVE A RELATIONSHIP WITH AN EMPLOYEE THERE SHE TOLD ME THAT " I BETTER SHOW MY ### UP FOR WORK" BECAUSE MY BOYFRIEND CALLED IN SICK I KNEW NOTHING OF THE MATTER SO SHE ASSUMED THAT I WAS CALLING TO NOT SHOW UP FOR WORK I HAD EVERY INTENTION TO COME TO WORK THAT DAY. TO SHOW HER THAT I WAS BEING HONEST I CAME INTO WORK WITH A COLD DAMP UNIFORM, SHE DID NOT APOLOGIZE NOTHING AT ALL VERY RUDE THAT WHOLE DAY.

ANOTHER SITUATION I WAS AT FRONT CONTER TALKING WITH A CUSTOMER ONE OF THE EMPLOYEES HAD TO LEAVE FOR A DRS APPOINTMENT SHE ASKED WHERE HE WAS I TOLD HER AND SHE SLAMMED THE CLIPBOARD SHE HAD IN HER HAND SO HARD I FLINCHED THEN IN A VERY RUDE MANNER SHE SED " PUT THAT IN THE COMPUTER " WHILE USING VERY FOUL LANGUAGE ONCE AGAIN THE CUSTOMER ALSO FLINCHED I REPORTED TO HR I FOUND OUT THAT THE CUSTOMER WHO WITNESSED CALLED AND COMPLAINED BOUT HER ATTITUDE TOWARDS ME. IT WAS VERY EMBARRASING BUT I DID WHAT I WAS TOLD AND THE SITUATION WAS TAKEN CARE OF.

JUST THE OTHER DAY AFTER I THOUGHT SHE WOULD CHANGE THE ATTITUDE ONE OF THE EMPLOYEES AND I WAS SCHEDULED TO CLOSE THAT NIGHT MY CO WORKER AND STARTED TO CLEAN THE STORE BOTH OF US WERE CLEANING THE DOORS WELL WE STEPPED AWAY TO HELP A CUSTOMER MY COWORKER AND I HEARD HER SAY FOUL LANGUAGE ONCE AGAIN UNDER HER BREATH "### YALL" BECAUSE WE NEEDED TO HELP CUSTOMER. SOMETHING NEEDS TO BE DONE SHES VERY UNPROFESSIONAL AND VERY RUDE OVER A QUESTION HER JOB IS TO HELP US WHEN WE NEED IT AND ON TOP OF THAT SHE TRAINED ME AND SHE WAS VERY SHORT AGGRAVATED LIKE SHE DID NOT WANT TO TEACH ME WHAT I NEEDED TO KNOW. I'VE HAD ENOUGH I WAS GONNA LET EVERYTHING GO BUT AFTER USING THE FOUL AGAIN WHEN WE HAD TO HELP A CUSTOMER THAT WAS IT FOR ME I HATE THAT IT HAS TO COME TO THIS BUT SOMETHING NEEDS TO BE DONE. ANY QUESTIONS FEEL FREE TO CALL [protected]

THANK YOU,
JILLIAN B PHILLIPS

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N.E fan
Los Alamos, US
Jun 23, 2013 3:42 pm EDT

Pep boys are a joke a much a monkeys with tools,