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2.1 550 Reviews

The Pep Boys Complaints Summary

149 Resolved
399 Unresolved
Our verdict: When using services from The Pep Boys with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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The Pep Boys reviews & complaints 550

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12:24 pm EDT
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The Pep Boys I got nothing for 3 hours

I went to Pep Boys to have my brakes and my belts checked. I sat while a "mechanic" took of my wheels (he has on his earphones -how was he going to listen for the noise that I had reported?). He took off my left brake pad and said nothing. He went to work on another car! I sat there for 3 hours before I could get an update on my car. Then they said my alternator sounds like it is going bad -WRONG! These guys were not focused at all Nd they seem tired and could have really crewed up something!

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andrew lev
Winter Haven, US
Jan 17, 2015 8:14 pm EST

at pepboys techs cannot wer headphones since its against osha regs safety concern get the lie right

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12:32 am EDT
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The Pep Boys lying manager said rats ate up wires

On 4/14/08 at Dayton/Trotwood Ohio location I went to Pep Boys because my windshield wipers would not work and rats had gotten under my car hood. The rats had not eaten the wires that caused the problem but Bob, the manager without looking began to tell me that rats or mice ate the wiring and that it would cost over $800 to fix. I left the store and returned to look at the wires. Not one of the wires had been eaten or damaged at all. He just lied and when confronted he said he just assumed.

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9:00 am EDT
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The Pep Boys liars and thieves

Pepboys replaced 4 new tires and in the process broke off 2 tire pressure sensor valves. Instead of telling me, they replaced them with regular rubber ones. Obviously the light came on. I took it back and said it must be a computer problem with the truck. I took it to Toyota who diagnosed it in 5 minutes and said they see it all the time with PepBoys ripping off customers. PepBoys had me buy the valves for 130.00, said I'd be reimbursed. A month later, still no money and they say "checks in the mail." Corporate could care less. They're liars and thieves. Go to AutoZone. Now I have to take them to small claims to get my money!

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Pepboys Victim
, US
Apr 12, 2011 2:47 am EDT
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They are a scam artist...don't ever go to Pepboys . Very poor service

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4:26 pm EDT

The Pep Boys terrible experience!

Let me start by saying I have been a loyal customer for a very long time. My father and I have been going to your store for many years now. I have spent more of my hard earned money with your company than I can count. With that being said I have never written an email to a company to tell them about the service I received from my experience at their store until today. I needed to get my car fixed because my car would not start or keep a charge. My father drove me by early in the mourning to see if the store would be open and saw a sign that said the store would open at 12:00 because of the Easter Holiday. That was fine because I understand that your workers would be with their families in the mourning as well as I. I wish I could have the luxury of missing work on Monday to take care of fixing my car but I do not due to the line of work I do. My experience started at 11:55 am when I called the store to find out if the service department would be open to work on my car today. A worker then picked up the phone and said "Pep Boys we open at 12:00 hang on" and I had to wait as I heard in the background a conversation between the person who picked up the phone and another co-worker. After about 45 seconds to a minute later the associate then said, "The system is not up and running yet, we cant look up any part requests yet, call back at 12:00". I then said but I just need to know if service is going to be open so I can get my car looked at and fixed. The associate then replied, "Nobody from service is here yet I don't know what to tell you". I then replied but it is twelve and the associate then replied and said "No, it's 11:57, were not open yet" and I then said so then I'll call back in a few minutes when your open ok and hung up the phone. If the store was not open yet why did the associate pick up the phone? Was it just to annoy potential customers? I then told my dad that we just need to go over there now so he gave my car a jump and I was on my way. Now when I got there I said to the service desk representative that "I was told by friend of mine that if I get a diagnostic on my car and fix what ever the diagnostic tells me that the diagnostic charges would be dropped correct" and the representative laughs in my face and say's "No", turned to a co-worker and asked "Have you ever heard of a diagnostic being waived" and the co-worker say's "Never" and turns back to me and say's "No, the charge for that is like a hundred bucks" and looked at me as If I were just some idiot and had a look as if I were wasting his time and say's "So what are you gonna do?" and I just walked out of there because I was insulted. Now I was pissed! We popped the hood of my car and started the car and my father said take the positive cable off of the battery and we can tell if the alternator needs to be changed. So we did and the car stopped. Now we have an idea of what is needed to fix the car. We called the other store location on Military Trail and Belvedere Road but they were only doing oil changes. I went around with my father looking for some other mechanic to fix my car. After no luck we had to go back the store that offended me anyway. Now this time I walked up to the counter and avoided the worker that insulted me and went up to another associate. Her name is "Arley". Now let me tell you first of all there was no thank you for coming to Pep Boys. There was no hello how are you. There was no Can I help you. There was no kind of pleasantry at all! I got a "Next!" and that was it! I told her what my problem was and that we pretty much know that the alternator needs to be changed. She then replied "The jobs not gonna be guaranteed because other things go wrong with a car, we need to find out what else is wrong with the car". I felt like I was talking to a robot. No emotion. No well were going to take care of you. No reassurance that the job would be done right at all! She said that the battery, the starter and alternator had to be checked and that it was like twenty bucks to do the check or the jobs not guaranteed. So I said "I guess I have to get it done then, my car doesn't start so you need to jump it" and she replied back and said "Don't worry we got a way to jump the car" then proceeded to do the paper work and when she was done said that "The job is in so you can sit down now". Now I'm not a third grader and you don't have to talk down to the customer in a demeaning tone of voice and make the customer feel small. I need my car fixed so I said nothing and walked outside where my car was. After a while someone finally came out and walked toward my car with no cables and just my keys and I told them that "The car is not going to start, I told the girl at the counter that it needs a jump" He the proceeded to try and start the car anyway. The car did not start as I told him and he said that "Your gonna have to wait, we need to charge the battery to our jump kit" and walked away! After waiting and waiting I decided to walk up close to the bay to just tell the guy that "We can just jump the car with my cables I have in the car, That is how I got it here" and looked at me as if I were bothering him and said "We can just push it in the bay". I'm thinking to myself, is this guy for real? He then walked up to my car with the keys and put it in neutral and we pushed the car into the bay! I couldn't believe it. 1, I'm paying for a service, 2 you don't expect the customer to do your job, and 3 it is just plain unprofessional! Now the car is finally in the bay and is going to get looked at to finally see what the job is. After they do the check on all three components I was told something I already knew. The alternator had to be changed. So there was my time and twenty dollars gone that I wasn't getting back. Now I had to talk to "Arley" again and nothing has changed. She still had no customer service. She still talked to me with a chip on her shoulder. She still was not treating me like a human being. I have feelings. In my line of work if I were to treat a customer the way I was being treated do you know what would happen? You loose a customer for life! Now while at the counter I see two displays of signs that said "Book Today! Call our service department to schedule your appointment. Free Pep boys Auto Car Care Check Up". So I ask "Arley" why did I not get offered this free check up on my car? She then replied in a demeaning voice again "You have to call the number and set it up, it's not a coupon". I can't believe how I was being treated but I still kept my cool. So I call the number to schedule a check up and the phone rings and a guy answers and I explain to him that I wanted to schedule a free check as the flyer says. He said to me "That was yesterday, you missed it and I don't know when the next one is" I then replied and said but I just got one of these flyers and It say’s call to set up your free check up. He then tells me "Sir, this is the third time I am explaining this to you people, I need to put the phone down and take a deep breath before I start to raise my voice at you". In my head I'm think I'm in the Twighlight Zone or something. He say's "I suggest you let me take a deep breath and then I can help you". I say, "Sure go ahead do what you have to do or we can talk to the manager or something". He puts down the phone and takes his deep breath, waits a little bit and picks up the phone and say's "Ok, now I'm level headed and can help you, the flyer you have was for yesterday! It's over! See the date that's on it?" I say, "No, there is now date on this flyer". He then replies to me and say's "Sir do you know how busy the service area is? We don't have time to take those down. Just call and speak to the managers tomorrow. Their names are Denny and Jeremy but they are out today". I then reply "Do you need me to just set them behind the counter for you since you guy's are too busy and would want this to happen to someone else" and believe it or not he said YES! Unbelievable! This has got to be one of your worst run stores in the country! I then tell "Arley" that I just tried to schedule this Free check up on my car and she say's " You just called the store sir, we don't know when the next one is". Just minutes before she told me to call the number to set it up. What is going on? I explain to her that it's misleading to have that display out and it should not be out if the customer can not actually set up this free appointment. She then grabs the displays one by one and slams them underneath the counter! Wow! Is this really happening? So I go outside to wait for my car to get done and decide to walk to Pollo Tropical, which is in walking distance from the store, and get some food so I can cool off and get out of that environment. On my way to get some food I see a coupon on the ground that says "10% off your next service ". Picked it up a kept walking to get some food. After a while I get a call. It was "Arley", "Your car is done". I say, "Ok, I'll be right there". I wanted to end my experience with your company as soon as possible. I get to the counter and "Arley" is working with someone. When she gets done she takes her time does a few things and says to me" That's $325.18, Cash or Credit?" I don't know about you but where I'm from most people don't carry that much cash. When I worked behind the register the question was "And which charge card would you like to pay with today?" assuming that was how the transaction was going to be paid because of the amount of the total. I say "Charge" and she starts to process my sale. As she is doing the transaction I remember I have the coupon in my pocket. I then proceeded to give it to her and she takes it. Looks at it and say's "This was for customers who attended our clinic yesterday". In my head I'm thinking how does she know if I attended the clinic or not? I say to her "What makes you think that I was not here?" She replies "First of all I would not have had to explain to you earlier about how the check up works and second I heard you calling before trying to set yourself up with the check up". I then said "I found it in the parking lot, now who's not to say that a friend of mine was here yesterday and then gave me the coupon to use, you wouldn't know that". I say, "So you're not going to honor the coupon?" She replies "No!" in a nasty voice! And say's "I could, it only depends on the situation". I then say, "So if you wanted to you could but your not cause you don't like me or something?" She then replies "No! I'm just not gonna honor the coupon for you and that's that!" I even asked to get the coupon back because I did find it on the floor and it should be mine and she said "No!" and kept it! The coupon was for ten percent! Do you think that the $32.52 would have saved my life? Do you think this amount could make or break me? No. I do think that this young lady has a little power trip with her position, thinks she has a safety net, thinks she knows it all, and gets off on doing things like this! You NEVER tell a customer that you could do something and don't do it! Don't say you can do something and don't deliver! You know what? You have just lost my father and I as a customer for LIFE! I am going to tell everyone I know to boycott and stop spending money with your company! I am paying for a service. Customer Service IS A BIG PART OF WHAT I PAY FOR as well! If this is the kind of people you want in your organization I am going to do my best not to ever have anyone in my family or any of my friends experience what I have experienced today! I could not even tell a manager about the incident because THEY BOTH WERE OFF! ARE YOU KIDDING ME! What type of service orientated store gives both managers the day off? How does it affect the work place? I'll tell you how, PURE CHAOS! Everyone showing his or her true colors! The associate you think is a good worker is really a goof off, irresponsible, and not even worth giving a paycheck. Do you even spot-check the service with secret shoppers at this store? I bet if you did, this store would fail every part of the questionnaire! The Service was horrible! The people unprofessional! The environment Chaotic! No sense of store pride or even showing that they like their job or what they are doing! I love my job and that is why I do it. If I didn't then I would go find a job that made me happy! BOTTOM LINE, This was the worst experience I have ever had at any store! I had to write and let someone know about this! That is why I am sitting at my computer at 3:05am Monday mourning typing this. I have to work tomorrow but could not sleep until I wrote this and hit the send button. You have better believe I am going to start a blog about this! Who knows maybe start a website dedicated for customers who have had a bad experience with Pep boys to all come together and show you how bad your service is! Maybe then you will realize you have a big problem with the culture at your store! Only then when I am able to get a buzz all around the Internet about this and get some people to help with the cause you will see WE ARE FOR REAL! I am going to forward a copy of this email to all of my contacts. I have some good contacts TOO! Once this starts rolling and gets big like a snowball going down a mountain heads should roll in your store. How does this even happen? "Parts, Service and So much More". Please. How about Horrible service and the so much more must mean a headache, stress, treated poorly, and a bad taste in your mouth! You get a ZERO on the score from me. You may think that this ends here. It doesn't. You will hear from my contacts and I soon. Might not be tomorrow, might not be the next day. But you have definitely not have heard the last from me! I will recommend to others to speak up about their experiences and see where this goes. For now just know that you have lost a loyal customer who has spent a lot of money with your store but no longer. I will take my business elsewhere! And I know that your company is big and that maybe losing me as a customer will not even make a dent in profits, but I am going to try my best to get the word out and see if I can at least make this one stores numbers go down the drain. Maybe who knows even get it shut down because the locals will be going to your competition. Thank you for giving me the chance to vent and have a place where I can let at least one person know how I feel. All I can say is you, the one person that is reading this email, get this in the hands of Pep Boys President & CEO Jeff Rachor and let him know of this. If he still is the President & CEO by the time I get done with my campaign! They say Pep Boys has over 560 stores and approximately 6, 000 service bays in 35 states and Puerto Rico. Well If I get my way soon it's going to be 559! One store at a time! Starting with the store on 4301 Lake Worth Road, Lake Worth Florida 33461. A Store Where managers have let the stores culture and integrity of a place to get good service be replaced with horrible service, crappy training, and just plane lack of respect for the customer. As I end this email now and it is approaching 3:15am I have one more question, What ever happened to the customer all way's being right? I guess at Pep boys the employees think they are always RIGHT!

Daniel M. Vivar
3854 Chickasha Road
Lantana Fl, 33462
[protected]
[protected]@hotmail.com

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bweef
Jacksonville, US
Sep 21, 2013 6:48 pm EDT

I know one store I'm never going to again.

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12:00 am EST

The Pep Boys Missing engine parts!

Purchased a new ATV Baja 150. The store had to get it out of warehouse from some other State. Pep Boys agent started ATV prior to loading onto my vehicle. ATV was not ridden at pep boys or anywhere else. ATV went from back of vehicle directly into heated shed via ramp. ATV purchased on 1/18/08 and stored until attempt to run om 1/20/08. Would not start or run more than 30 seconds. Upon reviewing owner`s manual, a vital carburetor component was found to be hanging out of carburetor. Upon further inspection, other engine parts possibly missing. After calling store, voicing my complaint, the store agent said once item leaves store, its out of their hands. It is unacceptable to me and I want to take action.

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12:00 am EST

The Pep Boys Piss poor service!

I brought my car in for an overheating engine. I was quoted 215 dollars to replace a thermostat.The The mechanic that looked at it ran a diagnostic test and informed me the thermostat was good but the water pump had failed and needed to be replaced. This would cost me 525 dollars. They disassembled my vehicle and I received a call stating I needed to replace a water distribution hose that ran from the top of the engine to the bottom at an additional cost of 200 dollars. When I complained he said they would stop work and I would be responsible for labor costs and would still have an inoperable car. I was forced to authorize the work. In my amazement I received another call for labor that was done and they said I needed to replace the timing chain at another 500 + dollars. I had enough and refused. The service manager then suggested I replace the plugs since my car was apart and would only charge me 24 dollars their cost. I agreed for fear of my refusing any other additional work. My total bill was 954 dollars in the end. I drove my car off the lot only to come back 3hrs. later complaining my heat and ac did not work. Their first reaction was... we did not touch the ac in any way and I had not let the carrun long enough for the heat to start working. I hold a masters license in HVAC and a universal refrigerant license also. I told them it wasn't working and informed them of my certifications but they still refused to look at the ac yet they gave me a rain check to look at the heat. I am certain they were both working perfectly. I am yet to see if they fix the problem but doubt their competence. I have never had such Piss Poor Service in my life as I did at Pep Boys!

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12:00 am EST

The Pep Boys terrible service!

My Lincoln Mark VIII was having a electical problem that caused the car not to start. It was not getting a spark to the plugs. After trying to start most of the day, had a PepBoys Tow Truck pick it up and take it to PepBoys repair shop. Shortly after it arrived there the Service Manager called me and said 'it's the battery'. I told her I know the battery is almost dead, now, I've trying to start the car all day and of course it drained the battery down. I told her the battery was fairly new and never gave me a second of trouble.

She insisted the problem is the battery. And never ran a diagnostic check on the car. She told me she would call me back shortly after installing a new battery to let me know if the car starts or not. She called me back later and said the car is ready to go. The total bill $219.48. Since I knew my old battery was still good, I told them to put it in the trunk.

When I got home and went to pull the old battery from the trunk, it was not my battery. They put a very old Sears Die Hard battery with a top terminal post completely broken off. I did not have to look very hard at this battery at all to know i t was not mine, because I NEVER shop at Sears.

Less than 2 weeks later, the same car will not start again. So had the car towed back to the PepBoys again. And later that day the Service Manager calls me and says it has a bad on it that is choking the engine and preventing it from starting. I told her it was not getting any fire to the plugs and that the problem was electrical. She said her diagnostic test shows it is a hose. She said they already put the new hose on it and it was starting every time. The car was ready to go. Today's total bill was $212.45.

Took the car home and parked it in the garage. Just before this car went back in I had bought another car as a backup car. So when I got the problem car back home I did not need to use right away. Over the next following week the same car had the same problem about 6 times. Only difference was if it did not start at one time then let it sit for about 4 to 8 hours and then it would start. Then finally after 4 straight days of no start at all, had it towed back to PepBoys.

The following day they called and said the car was ready to go. I asked what was done to it this time. They said they did not have to do anything because it was starting all day for them. They did not even re-run a new diagnostic test on it. Went there to pick it up, and guess what? it would not start. Took the key back inside and told them no start again. They said they would push it back in the shop that night and run tests first thing the next morning.

My son decided to mark the parking lot where the tires were to see if they actually move the car for testing. I called them later the next day for a status update. They now said they can not find out what is causing the problem and I need to contact an electrical shop.

When I went to pick it and tow it back home we checked the marks on the parking lot we left the night before and the car had not been moved at all.I guess after ripping me off for the 2 repairs above totaling $431.93 they would just give up on it. My son pushed the car out of the parking space to line up with his car to connect the tow rope, I got in it and this time it started. When we got home we decided to look at that new hose. No surprise, all hoses on the car are the same hoses it always had. No new hose anywhere.

It has been home for 2 days and I have not driven it yet, but tried starting and again it is off and on, starts sometimes and sometime it doesn't. PepBoys did not even try to find out what the problem was, they just decided to charge me for repairs the car did not need and that did not correct the problem in any way. And from the looks of it the second repair was only repair work on paper. I want all of my $431.93 back, and they should pay for testing to be done at the Ford Service Center to find out what the problem is.

This same PepBoys replaced a water pump on this same car last year, and after picking it up and having to take it back twice for getting hot, the service manager said the radiator has a crack in it, and it is loosing water at a fast rate. I filled it up at home and drove it less than 3 miles to PepBoys and it was out of water and running hot. Pretty good sized hole. Funny how it never lost a drop of water from the radiator before they replaced the water Pump. There was another extra $200.

Personally I feel the PepBoys corporate office needs to replace the entire service center personnel and start with all new people. These service people obviously do not have a clue on what they are doing, or worse is they DO know exactly what they are doing. Either way they need to go.

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Frank Serna
, US
Aug 23, 2016 1:55 am EDT

Now I remember why I never go to Pep Boys for anything. Just had a horrible experience with uncaring employees. Never again.

Valerie
Valerie
, US
Jan 21, 2008 12:00 am EST

On Friday 1/18/08, An ATV was purchased cash from PEP BOYS. It was brought in from their warehouse in Pa. The Store personnel finished the assembly and prep. I was shown how to start it etc. It was started by the store personnel and I heard it run. It was loaded onto the transport vehicle for the 20 mile trip to its destination. It was offloaded into a heated shed and no further attention was given to it till 1/20/08.

On 1/20/08 an attempt to start and ride it was made. It would not start and or run more than 30 seconds. Upon reviewing the owners manual, The ATV was completely scrutinized. It was discovered that an adjustment screw was hanging out of the carbutator.

Pep Boys was called and they said once it leaves the store its out of their hands.

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melke
Laurel, US
Jun 24, 2011 11:35 pm EDT

I have been to pepboys today and this is the second time that I had one of the worst experience. The whole crew at the service center has to be changed. Their current system has different flaws and problems. They don't even know how to treat customers at all. I personally do not advise anybody to visit pepboys at all. please go some where else.

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mudd butt
, US
Feb 19, 2011 8:58 pm EST

im in cinti the pep boys on kenwood road are the slowest non work ethic mothers ive ever seen never will i ever buy tires or anything from this place.

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Anita G.
Mesquite, US
Nov 22, 2010 6:37 pm EST

Garland, Texas PEP Boys northwest hightway - On Saturday, November 20, 2010 - I took my car into pep boys for routine maintenance of the coolant flush. Left pep boys after paying them for the service and my car ran hot. anti-freeze was coming from the radiator. I called back to pep boys and they recommended that I have it towed back to pep boys at their expense. the following day, I recieved a call from the manager at pep boys who indciated that I had ran over something and punctured my radiator. I told the manager that my car was fine and I brought it in for just routine maintenance and that I had taken my car to the dealership the day before for an oil change and they had check the car out to be in good shape and recommended the routine maintenance of the coolant flush. The manager was still admant that I punctured the radiator and I would be resposible to paying for a new radiator. Well, less than 10 mins the manager called my back and said that the techician droped a clamp in my radiator which cause the puncture and pep boys would be responsible for installing a new radaitor at no cost. I felt like the manager knew up front that a clamp was had faling into my radiator but he was trying to see if he could get me to pay for the new radiator. Also, the technican knew that he dropped the clamp into my radiator as well. the techncian place a new clamp on the hose/radiator therefore knowing that he dropped and could not find the original clamp and he allowed me to drive off the parking lot with a clamp in my radiator. Bad, bad business!

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Dennis Mcsherry
, US
Oct 10, 2010 3:13 pm EDT

Pep boys Lake worth Fla.. I brought my 2002 hyundai in because if felt like my breaks were very tight I told the service tech that when i got a break job at Tire Kingdom they told me that I had a leaky right rear wheel cylinder he called me out to the shop and told me there was nothing wrong with my cylinder he said the calipers need grease $129.00 later i drove off the next day the same thing but the wheels started smoking i drove it back they replaced my breaks that were new both calipers brake lines $500.00 for that the next day i drove the same thing I asked again about the wheel cylinder and they again said it was not it it was my Master Cylinder they keep my car for two more days prior to that they keep it for two days because they told me they had to order the parts when that were done they charged me $120.00 and said they did not charge for the part but they had to give me an oil change I told I just had one about 700 miles ago and the sticker said that after arguing with them they charged me $90.00 I drive away again and the same thing happened I took it back and took a cab home they call me at home and tell me IT IS THE RIGHT REAR WHEEL CYLINDER witch I told them when i first came in and they keep it two more days. i took a cab back I picked it up again and drove 4 miles and the same thing brought it back again i took a cab home and they called told me it will be another 3 days to get the part i told I can't miss any more work I need my car. the service manager Danny told me to rent a car and they will pay for it and I asked him could I have it in writing through all this I kept calm and he said SIR ARE YOU CALLING ME A LIER i FEEL NOW THAT THEY ARE SCREWING ME. now i rented a car and they told me they had to file a claim so I can get my monay on the rental car and cabs back. we will see what is going to happen I will file with the state of Fla.

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PepBoys killed my Subaru!
Philadelphia, US
Apr 12, 2010 3:25 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Reading these complaints does not make me feel good about my Pep Boys nightmare!

I brought my 2003 Subaru WRX there for an oil change about a week ago. I drove the car a few times at it seemed to be acting a bit odd, but nothing that seemed too pressing. On my way to work three days ago, I heard a rattle and my engine light came on. Within 2 blocks my entire engine SEIZED! I had it towed to the nearest Subaru dealer who gave me an estimate of $960 just to take everything apart. After about twenty minutes, he called me and asked, "Where'd the oil go?" Hmmm...

He said there is no leak, no burn off, the plug is in. There is simply NO OIL to be found at all! The dipstick was bone dry even. I plan on hiring lawyers and bringing this to the media's attention. Anything to get Pep Boys to acknowledge they are at fault. I owe thousands on the car still and it is now totaled. This is the most frustrating thing ever!

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dennis layden sr.
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Oct 06, 2008 6:14 pm EDT

I had an exsperience at your union n.j. store today, Oct. 7, 2008 I had purchased a new tire, had it mounted on the car and drove home, one hour later the tire was flat. I had called the store and explained my problem to the fellow, he stated that I would have to bring the car back to the store. I explained that I had heart surgery and that I would not be able to put the spare on. He then stated that I could have it towed, but if it turned out to be a bad rim, I would have to pay for the towing.I explained to him that there was nothing wrong with the rim when I drove the car to the store, to make along story short, it turned out to be the new stem that was installed at time of purchase. Working with tires fore some years in my life I know a few things about mounting tires, balancing, and changing valve stems. because the person who worked on my car didn't follow the correct procedures after mounting the new tire on the rim, and that would be using water around the rim to make sure the tire sealed properly to the rim, next submurge the tire in a tank of water to see if the stem is not leaking. This would have saved me alot of time and aggravation. While I was at the store waiting for my car to get done I observed, what appeared to be a young girl who looked as though she was a supervisor, trying to get these employees to LOOK ALIVE AND SHOW SOMEKIND OF INTEREST IN THERE JOBS. Sorry If I sound a little annoyed[ I was a supervisor at my plant where I worked for more they 35.5 years and I would never stand for this kind of sloppy work ethics. JUST REMEMBER, think of all the stores that are no longer in business and if you don't put the custtomer first YOU WILL BE NEXT !

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cathy rodriguez
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Sep 17, 2008 11:18 am EDT

I feel for anyone has gone to Pepboys and have had a bad experience. I also took my sons VW Jetta to pPepboys for over heating back in March of this year. They put in a new thermostat and water pump, I paid a total of $661.29 and I have had to return the car again in April, June, and August for over heating. The car has had three different water pumps .On the last return to Pepboys, the manager called me and sain to come pick up the car that for what ever reason they can not fix it . The car still runs hot! The manager said he would refund me in full. Two and a half weeks later I still have not received my refund. I placed a call to the corporate office left a message and have heard nothing!

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Tina Speakman
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Aug 18, 2008 10:56 am EDT

Pep Boys received my truck when I had it towed. I was there when the truck came in when I got there the employee told me Ms Speakman here are yr pump and filter we cant start it today, but 1 st thing in the morning I asked how much will this be he says $440 I said ok go ahead and start Id be here in the morning to pay and pick it up. When morning came I got a call from the service manager to tell me the employee picked the rong pump so then I asked what the new pump will cost me and he says $638 so, I said let me call yall back on that I was told $440 and dont have what yall want he says well, ... they already put it in I said that I didnt agree on thje 2nd pump and he tells me well its already done! I told him no that I would be calling the corporate office he says fine, ...they've has my car for 6 days and I just poke to the district manager today and he said he would call me right back, ... 4 1/2 hrs later no call. i havent seen my vehicle in a month since the breakin fixture it came from and I want my vehicle for thew price I was told $440 b/c its impossible for an emplyee who had the vehicle there to pick out the wrong part and he's an employee, ...then they put the 2nd pump on w/o my permission? How ^%&*#$ is that?

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12:00 am EDT

The Pep Boys save your time, and aggravation and go elsewhere for your service

I started my business with them by stating i've been taught to ask, whatever gets replaced on my vehicle, i want in a box when i pick up the car. I needed brakes. Long story short. 3 days later, and $685. They said 2 of my calipers were frozen. I needed an air cleaner because ' it looked like something was living in it' and an oil change. They didnt have the old air cleaner for me, so i made them, after much complaining remove the air-cleaner from the bill. So i got it for free. But thats only $25 so its a very small win for the informed consumer. 2 of the pads didnt really need to be changed. The seized calipers are probably due to the fact that the pads showed a big gouge on one side from where they used a single screwdriver to spread apart the caliper, instead of a caliper spreading tool. This probably caused the alleged caliper seize. I've done my own brakes numerous times in the past, i'm no pro, but i know if you dont apply even pressure to both sides of the pad while spreading it, it can cause damage. Anyway, they also lost my remote locker/unlocker which was initially with the key. ( they did eventually find it, but still ! ) they have a charge ( sku#4120 ) for, and i quote: costs and profits to the motor vehicle repair facility for miscellaneous shop supplies (and fluids).

I know that when dealerships charge you $6 for a can of brake cleaner, ( for example) they use 3-5 squirts and put the can back on the shelf and charge the next person the same, and the next person. Using the same can. So i've been taught to get the remainder of the said cans or bottles. This is your lawful right. Pep-boys gets around this by the computer automatically figuring in a percentage. This also includes, according to them. Compressed air, hydraulic lift, rags. Wear & tear on their equipment, grease etc. This is such a total scam its preposterous. And i am in the process of writing to their ceo and complaining. Their is no shortage of complete horror stories about pep boys. And no surprise they are not part of the b.b.b. Save your time, and aggravation and go elsewhere for your service. Talk to people and find a local mechanic thats trustworthy. It may cost a few dollars more from time to time, but its worth it. I know, my dad used to be one of those trusty mechanics who didn't make a whole lot of money, but never had an unhappy customer.

And to top it off, they still charged me for a bottle of brake fluid. Brake jobs require brake fluid, it should be part of the price. But alas, pep boys loves money, anyway they can get it. Always ask for your old parts and remaining fluid/spray beforehand. Good luck.

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12:00 am EDT

The Pep Boys I was ripped off by them!

Pep boys#89 white marsh md i purchased a razor elec scooter at this store and charged the battery 2 times on the third time it would not take a charge. So i switched the battery with another scooter that belong to my other grandchild. It worked fine. Then i took a look at the battery it was not a razor battery. So i called razor and they told me that all of their scooters leave the factory with battery clearly marked with the name on the top of the battery. This scooter had a battery made by some generic manufacturer and was switched by someone at pep boys or they sold me a used scooter either way i was ripped off by them. They will not even call me back. I filed a complaint at the bbb of md lets see where it goes i think this is the last nickel of my money they will get from me and i advise anyone to avoid pep boys like the plague.

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Grandad17
Greensboro, US
Jan 14, 2009 7:01 pm EST

I think the problem was RAZOR. My Grandson had a razor kick scooter and a spring in the locking part broke. They sent me the wrong part...cost me about $10...WRONG PART !...finally told me could no longer get the right part. Kept my money for incorrect part and would not give me a discount on a replacement scooter.
RAZOR is a CROOK company ! Stay away unless you have money to keep buying new scooters !

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The Pep Boys - brake repair scam

To make a long long story short as possible. I had an issue with my brakes so I had my car "diagnosed" at PEPBOYS (took over a week) whom originally quoted me a ridiculous amount of work totaling to over $700.00 PEPBOYS told me I needed back struts, new front brakes, pads, roders a master cylinder and a tie rod etc... I asked what was absolutely necessary...

Read full review of The Pep Boys and 16 comments

The Pep Boys In-depth Review

Overall Rating: 4.5/5

Website Design and User Experience: The Pep Boys website is well-designed and user-friendly. The layout is clean and intuitive, making it easy to navigate and find the desired products or services. The search function is efficient, and the site loads quickly, providing a seamless browsing experience.

Product Range and Availability: The Pep Boys offers a wide range of automotive products and services. From tires and batteries to brakes and oil changes, they have everything you need to keep your vehicle in top condition. The availability of products is generally good, with most items in stock and ready for immediate purchase.

Pricing and Value for Money: The prices at The Pep Boys are competitive, offering good value for money. They frequently run promotions and discounts, making their products and services even more affordable. However, it's worth comparing prices with other retailers to ensure you're getting the best deal.

Customer Service and Support: The customer service at The Pep Boys is exceptional. Their knowledgeable and friendly staff are always ready to assist you with any questions or concerns. They provide prompt and efficient support, ensuring a positive experience for their customers.

Shipping and Delivery: The Pep Boys offer various shipping options, including standard and expedited delivery. The shipping times are generally reliable, and they provide tracking information for your convenience. However, it's important to note that some oversized or heavy items may have additional shipping charges.

Return and Refund Policy: The Pep Boys have a fair and straightforward return and refund policy. If you're not satisfied with your purchase, you can return it within a specified timeframe for a full refund or exchange. However, certain restrictions may apply, so it's advisable to review their policy before making a purchase.

Quality of Products: The Pep Boys offer high-quality products from reputable brands. They ensure that their products meet industry standards and provide reliable performance. However, it's always a good idea to read customer reviews and do some research before making a purchase to ensure the product meets your specific needs.

Trustworthiness and Reputation: The Pep Boys have established a strong reputation in the automotive industry. With over 100 years of experience, they have gained the trust of customers nationwide. Their commitment to quality, customer service, and fair business practices makes them a trustworthy choice for all your automotive needs.

Additional Services and Offerings: In addition to their extensive product range, The Pep Boys also offer various services such as tire installation, battery testing, and oil changes. They have skilled technicians who can perform these services efficiently, saving you time and effort.

Loyalty Programs and Rewards: The Pep Boys offer a loyalty program called "Pep Boys Rewards." By joining this program, you can earn points on your purchases, which can be redeemed for discounts and exclusive offers. It's a great way to save money and enjoy additional benefits as a loyal customer.

Social Media Presence and Engagement: The Pep Boys have a strong social media presence, with active accounts on platforms like Facebook, Twitter, and Instagram. They regularly engage with their followers, providing helpful tips, updates, and promotions. It's a great way to stay connected and informed about their latest offerings.

Community Involvement and Corporate Responsibility: The Pep Boys are actively involved in the community and demonstrate corporate responsibility. They support various charitable initiatives and organizations, contributing to the well-being of the communities they serve. Their commitment to giving back is commendable.

Competitor Comparison: When compared to their competitors, The Pep Boys stand out for their extensive product range, excellent customer service, and competitive pricing. While other retailers may offer similar products, The Pep Boys' overall package of quality, value, and convenience sets them apart.

Pros and Cons:

  • Pros: Wide product range, competitive pricing, excellent customer service, user-friendly website, loyalty program
  • Cons: Some oversized or heavy items may have additional shipping charges

Summary and Recommendation: Overall, The Pep Boys is a reliable and trustworthy choice for all your automotive needs. With their extensive product range, competitive pricing, and excellent customer service, they provide a seamless shopping experience. Whether you're looking for automotive products or services, The Pep Boys is a recommended destination.

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The Pep Boys contacts

Phone numbers

+1 (800) 737-2697 +1 (888) 418-2298 More phone numbers

Website

www.pepboys.com

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