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2.0 59 Reviews

People Finders Complaints Summary

15 Resolved
44 Unresolved
Our verdict: When using services from People Finders with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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People Finders reviews & complaints 59

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K
6:14 pm EST

People Finders signed up for 1 month subscription and they took 12 months out of my account

PeopleFinder took over $131.00 out of my account, when I only signed up for one month at 14.95. They overdrew my account. Their website gave me three options to chose from and I chose one month at 14.95. Some balls taking out 11 more months in advance. I called and they told me I had two options. To pay for 6 months or 3 months. I told them no and they had one option and that was to refund me 11 months then cancel my subscription.

I wished I had checked the internet before I gave them my bank information. I don't trust them and you shouldn't either!

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12:15 am EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

People Finders unauthorized credit card payments

This complaint is exactly the same as my phone agents complaint. Used People Finders website one time for a fee of $1.90. Now, I find monthly charges of $24.95 per month ever since six months ago.$24.95 x6 =$149.70. I think that I am entitled to reembursement of $149.70. Between Phone Agents and People Finders I have been scammed for over $263.00 a month.
What a Joke...These websited should be convicted of fraudulant activities and shut down!
If I am one person and their scamming me for over $263.00 a month, and they have say 1000 people that they are scamming in the exact same way, that is $263, 000 a month...Thats not a bad monthly income ! This type of activity can't be Legal!
Any help would be appreciated!
Thank You,
Danny Resko

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Reviewer69117
,
Sep 24, 2015 8:10 pm EDT

Stay away from People Finders. I was looking for a phone number and that was all. But all of a sudden they are billing me $24.95 per month. This is a total scam. They are selling info, they are selling ripoffs.

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7:52 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

People Finders unauthorized charge

THIS COMPANY OFFERS A 3-DAY FREE TRIAL OFFER WHICH I USED 1 TIME AND WAS NOT SATISFIED WITH THE RESULTS. I CALLED THEM THE SAME DAY I USED IT AND TOLD THEM ( IN PARTICULAR BRIAN) THAT I WASN'T INTERESTED IN USING THEM SO CANCEL ME OFF THEIR LIST. 6 DAYS LATER I GET A CHARGE OF 29.95 TAKEN OUT OF MY CHECKING ACCOUNT. I'VE NEVER RECEIVED ANY KIND OF SERVICE FOR THAT FEE AND DID NOT AUTHORIZE THAT TRANSACTION. I HAVE ORDERED A NEW ATM CARD AND FILLED OUT A FRAUD COMPLAINT AGAINST THEM. I WANT MY MONEY PUT BACK INTO MY ACCOUNT. THEY HAVE SO MANY DIFFERENT PHONE NUMBERS AND GO UNDER SO MANY DIFFERENT NAMES (FAMILY SAFETY FOR ONE) IT'S VERY DIFFICULT TO GET IN TOUCH WITH THEM. I DID FINALLY REACHED A REAL PERSON (JESSIE) WHO ASSURED ME THERE WOULD BE NO CHARGE -SHE WAS MISTAKEN. I WANT MY MONEY PUT BACK INTO MY ACCOUNT.

Read full review of People Finders and 19 comments
Update by lol404
Nov 28, 2010 7:58 pm EST

JOANN; REORDER A NEW ATM CARD FROM YOUR BANK AND FILL OUT FRAUD COMPLAINTS AGAINST PEOPLEFINDERS AND THE BANK WILL MAKE SURE YOU GET YOUR MONEY BACK SINCE YOU DIDN'T RECEIVE ANY KIND OF SERVICE FOR THOSE UNAUTHORIZED CHARGES. I EMPATHIZE WITH YOU AND GOOD LUCK.

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AstA11
, US
Nov 05, 2009 10:11 am EST

Used them twice for two different names. First search came up with name only no address or phone number. Second name came up with four addresses and phone numbers, all were out of date at least six years.

Here is their response when I requested a refund:

Most of the products on the Site come with a limited guarantee. This means that if your search does not return any results, we will provide you with another search, at no additional cost to you. The service is provided "as is." You are paying for us to conduct a search on your behalf, not to return any particular result. Information is often obtained by third parties and the accuracy of the information cannot be guaranteed, per our Terms of Use. Please contact Customer Care at the number below if you would like assistance with your searches. We do not offer refunds as stated in our Terms of Use. Thank you.

BUYER BEWARE!

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So Disappointy
, US
Jan 06, 2010 4:02 pm EST

I needed quick detailed information about a person that I was about to use for a specific purpose.
I needed to look at their background information all the way down to marriages and divorces.
No where on the internet information that I purchased from ever told me during the signup
process to the very end that only a handful of states are covered under this type of information.
I complained in detail to PeopleFinders.com and they could only say that they were sorry, that I should
have know. They volunteered to refund $10.00 of the $55.00 spent to get the information.
It should be a criminal act that they can take your money and not supply the information.
If you advertise that you are getting such records for this amount of money, then aren't you liable to
supply what could cause you not to get the information?
I will continue to file complaints on line until this is changed.

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Neren
Washington, US
Aug 09, 2012 11:09 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I would like to place a complaint about PeopleFinders.com for violating my privacy and my personal information. I asked repeatedly to be removed from their database but yet the information remains there. They asked me to send a letter with the removal request. I sent two letters, number of e-mails and a phone call.

They require a letter from the individual to be removed from their database just to inconvenience people and deter them from removing information. But even if you send a letter they don’t remove the information. I don’t think this is even legal.

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joann williams
Brooklyn, US
Mar 08, 2010 9:31 am EST

I was trying to use my credit card to order services for $39.95. The screen told me the billing zip code was not correct. I entered the correct zip code and the screen said the wrong zip code was still entered. I had no idea that the process went through six different times. I have not yet gotten through to company to cancel this transaction. Please assist.

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texnpa
Hazard, US
Jul 12, 2010 12:14 pm EDT

This is terrible. This just happened to me (within in the last 20 minutes). A week ago, I had to fight the same battle with a company called peoplefinders.com, a company that I have already reported to the BBB. My operator refused to tell me where they were located or the President's name.
Here are the direct numbers to the very unhelpful bunch at peoplefinders.com
My information was also given out to SAVINGSACE and HOMESAVINGSMA where I was charged 16.95 each and I never had been to their websites.
angie [protected] #5126
supervisor jennifer [protected]

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Ashley blackfoot
Traverse City, US
Oct 29, 2007 12:00 am EDT

To the complaints board,
My name is ashley mariah blackfoot several weeks ago I got on the Internet and was logged on to your free profile Including past living address and current address now. Basically revealing all my Identity to the public without my consent.
I had found this extremely disturbing and have found this on(peoples finder.com) on yahoo.
I have e-mailed to the company more than 5 times requesting be suppressed and removed permentley from files.I have also wrote to them In writing to.
Opt- out/ people finders
1821 Q street
Sacramento Ca 95814
I am considered dissabeled and do not have access to the computer at my house I have to go to the librarys Is making this hard on me since I cant get around. please see to It this Is resolved Immediatley.
I want evert thing removed from your records.
I nees a call @ my cell # [protected].
And Also needing an e-mail letting me know that you have received this e-mail If I dont hear from you In the next couple of days then Im Assuming that you did not receive this e-mail and that I will have to e-mail again.
I will be waiting for your reply ASap.
Thank-you,
Ms Ashley M Blackfoot
10/28/07
halfpintcherokee@yahoo.com
[protected]

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Rick Tufington
,
Oct 23, 2007 12:00 am EDT

Charged me $9.95 a piece for 5 searches. Never told me about unlimited searches for 24 hours for $19.95.
RIPOFF!

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Rick Tufington
,
Oct 23, 2007 12:00 am EDT

I paid $9.95 for a people search on this site and all I got was old information. I basically couldn't find my old college friend's new address on there. The only information that they had on him was his old address. I dont recommend this service at all. I mean, who wants old data? It is useless. RIP OFF!

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Lost my business for now
Hutchinson, US
Sep 23, 2012 7:04 pm EDT

Hmmmm...I wonder if I'm in their database. Which class action was that & how do I sign up?

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Lawyer111
Los Alamitos, US
Sep 23, 2012 6:50 pm EDT

Join the Class Action Law Suite against them

ComplaintsBoard
S
2:39 pm EDT

People Finders scam, don't use

I used Peoplefinders.com to find a phone number for me. I was under the impression it was only going to cost $0.95. They ended up charging me and extra $0.95 to email it to me and then a hidden charge of $24.95 for not canceling a trial I did not know I had. When I called them to ask politley and nicely after I said I was happy with their service but wanted the charges I did not use or want or know of to be taken off, they said it was completely impossible. I called my credit card company to dispute the unautorized charge so we shall see if they can do anything for me. I hate it when people are devious. SHAME ON YOU PEOPLEFINDERS! Where is your integrity?

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Judy A. S.
, US
May 24, 2011 5:43 pm EDT

I completely agree...apparently there is fine print someplace that gives Peoplefinders the okay to continue charging every month. I used them ONCE to look up one number...which wasn't correct. They have continued to charge me every month...for nothing.

I also called my credit card company and they said there was nothing they could do either. Everyone, please beware of what you agree to when signing up for things.

ComplaintsBoard
D
12:55 am EDT
Resolved
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People Finders fraudulant charges and sale of personal info

This company lures customers in by offering cheap online "people searches" for $1.95. What they don't tell you is that regardless of whether you choose a recurring membership or not, they'll bill you $24.95 anyway. Customer service is VERY RUDE and tell you they don't offer refunds. They sell all of your personal information as well. The credit card companies must deal with these scammers a lot because thankfully they reversed that charge at my request. This happened twice. STAY AWAY FROM THIS SITE. I am going to report them to the Better Business Bureau. I'd like to see enough people get together and make a complaint to the Federal Trade Commission as well as Attorney General in their area.

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ericpao233
, US
Mar 11, 2011 1:27 pm EST

Same thing happened to me...and also filed complaint with BBB. They are the worst frauds ever!

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donna355
Adelaide, AU
Aug 25, 2010 1:50 am EDT
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OMG, I have been researching to find a contact for a scam order of acacia products which you can apparantly cancel at anytime providing that any of the phone contacts are actually connected and an email was supplied. What a Scam you cant contact anyone, so you start to research and it is surprising what you find, (if only I had stopped to make the time for that before, always doing things in a hurry), anyway People finders came up with the so called director Todd Nechtman of the XM Brands Company I am trying to contact and yep asking for money, Thank God, I did not go there! The Internet is very untrustworthy, or there are very bad people out there abusing it and innocent people. I have filed reports with econsumer.gov & myfloridalegal.com, and anywhere else I can find. I suggest everyone does the same, these people are ###! I wont stop until they are!

ComplaintsBoard
M
3:06 pm EDT

People Finders bait and switch

On 7/6/10, I opened an account with PeopleFinders.com. I was immediately charged $19.95 for this "service" even though the website clearly states that if you cancel your account within 7 days, you will not be charged. I did not find the information that I was seeking on the website and canceled the account within 30 minutes of its inception as your program was not working for me.

I sent an e-mail to the company on 7/7 and received a reply that was very confusing and not helpful. I tried to call the company for clarification and was on hold for over an hour before I hung up. I tried again to call on the 8th and was on hold for 93 minutes before I finally hung up, (I have finite minutes to use since I have a cell phone only).

I sent another e-mail and received another ambiguous reply. Once again, I responded and requested a refund. I again received an ambiguous reply. At this point, I have reached a state BEYOND being upset with your company.

5 e-mails later and I FINALLY reached someone by phone today, 7/12, (this time the hold time was only 33 minutes), and I requested, verbally, a refund of the $19.95.

Your company refused to refund the monies, and instead, offered to "upgrade" my account as you claim that I had chosen the "wrong service" and should have contacted you earlier to resolve the issue. I have been trying to resolve the issue since I purchased the account, yet YOUR company makes that impossible to do!

I do not WANT an upgrade with your company. I want a refund of my $19.95. Your company is not one I wish to be associated with in any shape form, or fashion as I believe it uses bait and switch tactics and is a very dishonest company.

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4:48 pm EDT
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People Finders buyer beware

While searching for a friend's phone number, a link referred me to peoplefinders.com for the phone number. After clicking on the link, there were options to sign up for a membership service to obtain the information. The monthly membership seemed like the best deal ($9.95 ...regular price $19.95 with a $10 cash-back offer). But after I signed up, I found that peoplefinders did not have the person's name or phone number in their database. Further, I was not able to access peoplefinders to complete additional searches because screen popups kept telling me that I needed to purchase a membership each time I would request a search and would not provide search results. I was able to access the peoplefinders account page and confirm that I had the monthly membership on my account, so at first I thoughy it was only a temporary computer glitch for that day. After several days with the persistent problems, I finally reported the problems to peoplefinders customer service. Peoplefinders advised that I only had a 24hr membership, even though I was charged on my credit card for more than the monthly price, and that my membership was expired. Peoplefinders said that they do not guarantee access or any search results. Customer Service refused to issue a refund, despite no usuable information was provided and the search results were blocked by continuous popups. Very dissatisfied customer.

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Robert Derrera
Englewood, US
Jul 28, 2012 6:21 am EDT
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I just had the same experience when cancelling thepeoplefinder.com service. I had absolutely no idea I had even signed up for an automatic $24.95 plan. The only notice of billing I ever received was for a $1.95 charge for a single inquiry I had made. I only noticed their "auto billing" because as a handicapped senior citizen on a small pension I keep a very close eye on my Visa account. When I called the "rep" she categorically refused to cancel the unintended approval to charge me this $24.95 aleady billed to my Visa.

They are a scam and a completely customer antagonistic rip off. Beware this outfit. Never use them. Use 411 instead. It will save much pocketbook pain.

I have now reported them to our state Attorney Generals fraud group and to the BBB.

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PFNate
Sacramento, US
Jun 01, 2010 12:44 pm EDT

Hi,
this is Nate with PeopleFinders.com. I'm very sorry to see you had a negative experience using our website. I contacted one of our customer service managers, and she would be happy to help you get the information you are looking for. Please call [protected] and ask for Tracy (customer care manager).

I'll check this website again, so please feel free to leave me a message if you have any questions or need further assistance.

Thank you,
Nate

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1:31 pm EDT
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People Finders unauthorized withdrawal of funds

I did a reverse phone lookup on line with peoplefinders.com to look for a stolen bicycle.
The peoplefinders set up an account using the credit card information I gave for the 99 cent cost of the original search.
They have fraudulently withdrawn 24.95 from my account across state lines, on 3/17 and 4/19/2010.
I called to ask for a refund and they said their policy is not to give refunds. Please help.

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lol404
wyandotte, US
Nov 28, 2010 8:09 pm EST
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CALL YOUR BANK AND LET THEM KNOW THAT THOSE WERE UNAUTHORIZED TRANSACTIONS AND YOU DID NOT RECEIVE ANY SERVICE FOR THE UNAUTHORIZED TRANSACTIONS - REORDER A NEW ATM CARD AND FILE A FRAUD COMPLAINT AGAINST PEOPLEFINDERS.COM AND THE BANK WILL MAKE SURE THAT MONEY WILL GET BACK INTO YOUR ACCOUNT. MAYBE IF ENOUGH PEOPLE FILE FRAUD COMPLAINTS ( WHICH IS WHAT'S GOING ON HERE) PEOPLEFINDERS.COM WILL HAVE TO FIND A NEW LINE OF WORK.

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DismalSVCReport
Denver, US
May 28, 2010 3:18 pm EDT
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You will probably get nowhere with their customer service. They will continue to reiterate they have NO REFUNDS and point you to read their TERMS of SERVICE which states that they don't have to deliver any service to you. Doesn't matter to them if you were overbilled and didn't receive the service. They will continue to refer you to the NO REFUND Policy. I'm sorry that I didn't see your post before I gave them my credit card info. Regret ever using them

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PFNate
Sacramento, US
Apr 29, 2010 1:45 pm EDT

Hello,
This is Nate with PeopleFinders.com. I am sorry to see about this difficulty with our site. Please feel free to contact our Customer Care Team for assistance with this issue. You can reach Customer Care Monday through Friday, 8:30am - 5:00pm PST at [protected]. They will be happy to help you and answer all of your questions. Thank you for your time.

ComplaintsBoard
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8:47 pm EDT
Resolved
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People Finders privacy / financial fraud

SAVINGSACE gets personal and credit card information from PEOPLEFINDERS.COM.
They do not mention any of this, they do not provide the information promised, and the next thing you know, SAVINGSACE.COM has all your information and you are a member and they will take money until you stop them.
PEOPLEFINDERS.COM is the real criminal entity in my case.
But criminals they are, both companies

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PeoplePrivacy
, US
Mar 01, 2011 8:17 am EST
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There should be class action lawsuit against peoplefinders.com and other fraud services. Let’s end publishing by these scammers of any person information without the person factual consent.

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Shawnrene8
, US
Nov 11, 2018 5:08 pm EST

If you can find an attorney willing to take on the case on a contingency basis, I will gladly join you.

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PeopleFinders.comarecrooks
nyc, US
Jun 23, 2010 11:58 pm EDT
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Hi, just wondering how you found out about this info? Was it on your credit card bill? This is the second mention of Savingsace.com being related to PeopleFinders.com (side note-which i've read elsewhere is owned (ultimately) by Warren Buffet?)

Scams often are built on a thread of credibility so I'd like to unravel this one to see what's what. Any details you can provide is very helpful. Thank You.

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3:16 pm EDT
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People Finders total scam

I first needed a phone for a lady who I needed to settle a civil court case with. After paying for the service they provided a few numbers none of which were correct. I also was in need to do some other checks on employees of mine and decided that it might be worth giving them another chance and really put them to the test. I purchased a membership as well as a bankground check on myself. Of course you have to give them your name and address when you set up your account. Well after spending $39.95 for a "comprehensive background check" on myself guess what they gave me as my report. My name and address. Not even my phone number that I provided them when I set up the account. If I wanted to look at possible criminal charges it was another $17.95 which I paid. Guess what? Not one report was me. All reports of people with different birthdates. Mixed races just trash. I mean come on $39.95 to give me back part of the information that I gave them. What a joke. The employees of this company should be wearing masks when they go to work as they are straight up thieves. I would never do business with if I was you. I have called my CC holder and filed for the charges to be reversed and would advise others to do the same. Buyer be aware!

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PeopleFinders.comarecrooks
nyc, US
Jun 24, 2010 12:12 am EDT
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These Peoplefiners.com scammers must be shut down a.s.a.p. I just "joined" in the last 2 weeks, wanting to run a check on a realtor I thought might be shady- ends up he was legit but this "company" was a fraud. Thing is, I did some homework before chosing them, very aware frauds are run of the mill online.

I 'Googled' up reviews for the best investigative background search and PeopleFinders.com (scam) came up as the best one of the top 5.
It's very clear the reviews of PeopleFinders.com are a fraud and obviously planted to build up positive review opinions from supposedly unaffiliated third party reviewers. Hook, line and sinker- and I'm a skeptic who trusts no one.

After joining their 'sale' 3-for-1 membership, I got no access to anything special I couldn't find by looking elsewhere- furthermore, my credit card was hacked later in the day and luckily Visa froze the account due to suspicious charges. The security representative told me my PeopleFinders charge was the likely cause (he's seen this before) and they're doing deeper check into it and will file a report in a few days. I'm so angry I haven't called them yet to "cancel" my "membership" but will do so soon, I can't wait to hear what dribble comes from their lips...

So, as you can see I won't be happy until PeopleFinders.com fraudsters are SHUT DOWN.

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DismalSVCReport
Denver, US
May 28, 2010 4:07 pm EDT
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If you can retrieve a search then you are one of the few lucky success stories. Peoplefinders Customer Service is unwilling to listen and understand the issues or the problems and refer you to their small print. Their customer service can't even look up what type of plan that you purchased, they will insist that you only purchased the 24hrs plan, when you were charged for a more expensive plan. You need to understand their terms of use upfront - it boils down to YOU GET NOTHING FOR YOUR MEMBERSHIP. peoplefinders believe that they provide a website and you sign up to get a login to the website for a membership fee - the advertised free trial searches are non-existant - you will be billed no matter what happens with your search attempts. Even if your login does not work and does not allow you to complete a search - too bad; if your search does not provide any information or inaccurate outdated information - too bad, if you keep getting popups that say you don't have a membership after you paid on your credit card - too bad.

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10:19 am EST
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People Finders ripoff - read the fine print

I subscribed to the $20 plan in hopes of finding an old friend. Upon paying the fee - I did a search and received information that was basically useless. They gave me a jumbled list of former addresses without dates for each location - so I had no idea what the current or latest address was. The same is true regarding the few phone numbers that was provided. There was absolutely no info provided regarding marriages or divorces.

After sending them an email notifying them of my issues and suggestions for improvement - I was simply given what appeared to be an auto-reply email describing their disclaimer (conveniently tucked away in a small 'Terms of Use' link at the bottom of the page), which states that they cannot guarantee information being provided, which also states that there are no refunds. They then had the nerve to contact me on the phone trying to get me to buy something else.

Bottom line: The info I received was basically useless. Their site uses misleading information to get you to purchase one of their plans while riddling you with options to buy additional services on top of the one you're already buying. The full disclaimer is tucked away at the bottom of their webpage, contained within a 'Terms of Use' link. Acceptance of these terms must be assumed, as you are not prompted with the option to accept or decline the Terms of Use. Do not expect a productive exchange with their customer service.

Read full review of People Finders and 4 comments
Update by John_Indiana
Jan 03, 2010 10:23 am EST

I should also add that I did a search on my own name. My last address I was at for the past 4 years wasn't even showing up in the information they provided.

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Marge-Albq
Albuquerque, US
Jun 15, 2011 1:39 am EDT

Same problem as described by other people just looking to find someone. I paid $1.95 for the results of the search and thought that was the end of that. The information was outdated and I did not 'find' the person I was looking for.
I have been charged for three months of fees so I called to get a refund. I explained that I did not sign up for a membership. The customer service rep told me that I went thru 3 screens and on the third one I agreed to something. I wanted the refund for 3 months but they gave me a refund for 2 month. The customer service rep told me to call my bank and ask them to get the charges reversed.

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D.D.O.
, US
Jan 11, 2011 4:26 pm EST

Same thing happened to me, only they charged my credit card $39.95 and refuse to refund. Two calls to customer service have done nothing. I wish I would have read this before I tried it.

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DismalSVCReport
Denver, US
May 28, 2010 3:12 pm EDT
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Similar issue, was scammed. Did a search for a phone number of a friend and received a advertisement that peoplefinders had the information. Paid for a membership to obtain the information and then found could not access the report with the phone number due to peoplefinders errors and because their databases are old and outdated. Tried for several hours to get the information - frustrating and stupid waste of time. AVOID THEM! THEY HAVE AWFUL CUSTOMER SERVICE! Directory Assistance is a less expensive and more user-friendly option for a phone number.

harry_palm69
harry_palm69
, US
Jan 03, 2010 11:14 am EST

YOu dumb ### idiot... don't you get it? nobody wants to be your friend. Next time, instead of paying a fee, GOOGLE IT. FOR FREE.

ComplaintsBoard
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3:26 pm EST
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People Finders bad information

Used them twice for two different names. First search came up with name only no address or phone number. Second name came up with four addresses and phone numbers, all were out of date at least six years.

Here is their response when I requested a refund:
Most of the products on the Site come with a limited guarantee. This means that if your search does not return any results, we will provide you with another search, at no additional cost to you. The service is provided "as is." You are paying for us to conduct a search on your behalf, not to return any particular result. Information is often obtained by third parties and the accuracy of the information cannot be guaranteed, per our Terms of Use. Please contact Customer Care at the number below if you would like assistance with your searches. We do not offer refunds as stated in our Terms of Use. Thank you.

BUYER BEWARE!

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DismalSVCReport
Denver, US
May 28, 2010 3:33 pm EDT
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The information is not current and is unreliable. Information is out of date by over one year. If another link indicated that peoplefinders has the information - this is an advertising scam - read the small print at the peoplefinders website. It is like buying a $20 lottery ticket to see if maybe you will get lucky and find the person or a phone number or even be able to get onto there search website because it has constant uptime issues. BUYER BEWARE - be sure you understand the fine print in their terms of service. You may get nothing, no access to search information, no usable data, and they will still bill you. Never seen anything like this scam.

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rocket66
Burnside, US
Nov 03, 2009 4:00 pm EST

Sounds like the person you are searching for is off the grid. Peoplefinders can probably only return data that exists and consumers should be aware of this before dropping cash. Just because it didn't return expected results doesn't mean a service wasn't provided.

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People Finders beware

Beware if the "free" reverse look up search you get on a phone number has details such as 'unavailable'. peoplefinders.com won't be able to provide ANY additional information. Know this going into it.

You will be paying for the exact information you got for free.

When I requested a refund because of this the support person stated "can't per terms and conditions". She did offer me 24 hours of 'free' people searching.

That isn't what I wanted, but maybe I'll look up myself.

This is a lesson learned.

Please watch and beware of these scams going forward.

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2:33 pm EDT
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People Finders withdrew money for account

Paid 1.99 to search name all I got was name no info. Was only supposed to be a one time fee of 1.99. Checked bank account and found charge of 19.99 on account for services I never signed up for. I only signed up for 1 time search fee.The site never said anything about a reward program for joining or that you had to cancel the account within 7 days. Company is a scam and should be put out of business for credit card fraud and unauthorized withdraws on peoples bank account. Company Phone Number is [protected]

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People Finders online scam

Same complaint as Nicolina81 of March 24, 2008. I purchased services from People Finders via credit card. A week later Privacy Matters billed my credit card in the amount of $19.95 - unauthorized. I consider it an illegal act since I had never heard of Privacy Matters before. Like Nicolina81, the information that I did get from People Finders was worthless.

I have contacted my credit card company to protest the charges. I am still awaiting replies from People Finders and Privacy Matters. I am not a lawyer but I wonder if the unauthorized charge to my credit card violated any laws.

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Jack756
, US
Feb 24, 2010 9:48 pm EST

Same thing happened to me. the fraud department for my credit card said there is nothing I can do about it - they contacted Privacy matters and they were quick to pull up their record that I clicked a pop-up which they claim "clearly" explained how I would be charged. Total BS.

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jonn2
Daytona Beach, US
Nov 20, 2009 10:59 am EST

I was scammed by Peoplefinders.com and PRIVACYM the same way

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3:28 am EDT
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People Finders online scam

I just tried to sign up for information on an individual and I gave all my information, including e-mail, password and Credit card info. As I submitted the information, My computer just froze up, and I realized it might be a scam. When I tried to log in and retrieve my info, it told me my e-mail address and password were invalid. I am afraid they have my credit card info on hand and I will contact my bank immediately to report it as a scam. Beware of this company.

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Jerry A. Hymen
Marble Falls, US
Sep 27, 2010 11:04 pm EDT

yoU FOLKS stink TO HIGH HEAVEN... AND i WILL WILL FOLLOW YOU AND CHARGE YOU WITH CRIMINAL CONDUCT AND YOU WILL GO TO JAIL... IF YOU CHARGE MY CREDIT CARD...PERIOD... YOU WILL NOT EXIST FOREVER AND WILL GO TO JAIL IF YOU CHARGE MY CREDIT CARD FOR THE TRASH SERVICE YOU GAVE ME ON THE INTERNET... SIGNED...
mY STATE REPRESENTATIVE IN THE SENATE AND A PERSONAL FRIEND... GOODBY pEOPLE FINDERS.COM...

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Jerry A. Hymen
Marble Falls, US
Sep 27, 2010 11:00 pm EDT

The same...can I be protected from credit card abuse? This website should be baned! How can we get help from fraud like this?

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Wes Warden
Fullerton, US
Sep 21, 2010 12:09 pm EDT
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I can't get my membership canceled. How do I get out of peoplefinders?I canceled prior to the end of my free term, but still got charged.

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12:00 am EST

People Finders unauthorized credit card charges

Don't fall for their "$10 Cash Back" offer when ordering search results. To get your $10 back, you have to buy into a membership service called "24 Protect Plus". I did, and I wish I never had. The Internet is full of complaints about this service - including complaints on this board. Most of the complaints have to do with them charging your credit card without permission. Now I'm worried that they will do the same thing to my card. When I tried to contact them to cancel everything, they said they had no record of my order! I wish I'd researched them before I ordered, or better yet, just used a reputable search company like intelius.com.

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Deborah A. Titus
Wichita, US
Jun 30, 2011 6:27 pm EDT

Withdrew $24.95 from checking account and provided no information

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LostCustomer100
Olathe, US
Sep 20, 2012 11:04 am EDT
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It's funny that I read this... I just dealt with 'Jennifer' also. Instead of fixing my problem she offered to cancel me and cut me off before I could even finish what I was saying. 'Jennifer' should be fired.

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TopRok
Greeley, US
May 23, 2012 7:24 am EDT

Nate, I am not impressed with your superficial response. I filed a BBB complaint today as a result of a VERY bad experience with a Jennifer (who claimed to be acting under a directive from Rob Miller). I received a report that did not include the person on the search list and I had to prove this before I even got an answer. Thinking I may have made a mistake, I searched and paid for the report twice. I DID manage to get a refund for the second report but had to argue to get the proper information I originally searched for. Then, Jennifer made it all fall apart by sending the ORIGINAL report after customer service and I had it all ironed out - she is a rude and condescending person! Because of her, I have NO use for PeopleFinders.com!

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PeopleFinders.com
, US
Jun 30, 2011 10:32 pm EDT

Hi, I'm sorry to see you had a bad experience with PeopleFinders.com. Did you receive a blank report, or did you not get the information you were looking for? Either way, please email me at pr@peoplefinders.com and I will do my best to help you.

Thanks,
Nate

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marta Sinclair
orinda, US
Jun 30, 2011 8:10 pm EDT

the charge 3 payments for same order, no help getting info, no refund, hard to get in touch with.

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DismalSVCReport
Denver, US
May 28, 2010 3:44 pm EDT
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I was scammed by peoplefinders. Their customer service is poor and unresponsive. They will say NO REFUNDs, look at the fine print! So what if you can't find a phone number, can't get into our system, can't retrieve any records - they don't care. Their customer service gets paid to refer you to their Terms of Use fine print. In fact, they don't care that you never we able to benefit from their service due to access issues or invalid or not-found information. Think you should get a refund - Forget it - there are NO REFUNDS. Peoplefinders Terms of Use includes: " YOU AGREE TO PAY ALL AMOUNTS DUE UPON OUR DEMAND." Disclaimer: 'WE DO NOT PROMISE THAT THE SITE WILL BE ERROR-FREE OR UNINTERRUPTED, THAT IT WILL PROVIDE SPECIFIC RESULTS FROM USE OF THE SITE OR ANY CONTENT, SEARCH, OR LINK ON IT, OR THAT THE INFORMATION ON THE SITE IS COMPLETE OR ACCURATE'

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Fay Martin
, US
May 10, 2009 3:53 pm EDT

I used this site and ended up a member of "Valuemax", they charged me $19.95 a month for "membership" and when I called them to find our what it was, even the person on the phone did not even know what their services were. I never received one thing from them but that charge was there faithfully every month. I got them to remove two of the charges and reported them to the Attorney Generals office and the Justice Dept. and if they don't remove the rest of the charges I am going to call our local troubleshooter TV station and let them explain on National television exactly what they sell. I've never been able to find out.

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ampmg
Emerson, US
Nov 12, 2008 8:16 am EST

I have used your website several times in the past but the last time I used the website not only was all the info totally outdated, but I wound up having charges on both of my listed credit cards/bank cards from its affiliates that i did not authorize. I wrote to complain after the 1st time but got no response.. now i just had to call and cancel another one and the rep stated it was authorized from your website too.
I find this very disconcerting and misleading. I will no longer be using your services and will be forwarding my complaint to the proper channels .

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Francis W. Meyer
,
Jul 28, 2008 6:35 pm EDT

I thought that this is where I check to find out why I have not receved an E-mail reply regarding my search. I paid $2.95 or the search.

Please advise as to whom I should contact.

Thank you.

FWM

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MARGARET CUNNINGHAM
,
Jul 10, 2008 4:19 am EDT

I PAID 39.95 ON MY CREDIT CARD FOR INFORMATION ABOUT MY BROTHER'S CURRENT ADDRESS. HIS NAME IS JAMES FORDE HE IS 62 YEARS OF AGE. HE LIVES IN PENNSYLVANIA. I HAVE NOT RECIEVED ANY RESULTS. I WOULD LIKE TO HEAR FROM YOU.

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People Finders - total scam - was sold outdated information

I paid $19.95 for their "1 Day Search Pass" - only to discover that all 99% of their results are either outdated or freely available at other sites like zabasearch.com and addresses.com! And then they make it very difficult to get a refund - I still haven't received mine. Don't waste your money with this site - they sell you information that is available for free. Total scam!

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People Finders charge me twice for wrong information!

I subscribed through Reunion.com to locate Rita Milton of Youngstown Ohio and was routed to PeopleFinders.com to get information. When I entered the results of the search information for the person with the age that I entered I was processed through charges to my credit card and was sent information with the name sought but excluding the requested city and state while giving information for other cities and states. When I attempted to go back to get the right information the window was closed and I was directed to the location for being charged again for the information that I was supposed to get the first time. The charge was already attached to my credit card.

AND NOW I SEE THAT they WANT TO CHARGE ME TO!

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Daniel Adam
, US
Jan 14, 2024 9:10 am EST
Verified customer This comment was posted by a verified customer. Learn more

This website double charged me card when I had signed up it had said it was 95 cents but I just got charged two days ago $19.95 from my debit card this website is a total scam and I want my money back

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Maria Padin
, US
Jan 22, 2023 2:58 am EST

i WANT TO CANCEL MY MEMERSHIP RIGHT AWAY.

MONDAY 1/9/2023 I SIGNED UP FOR A 7 day trial membership-

Need your help to cancel my 7 day membership. Thanks!

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Willie Gillispie
, US
Nov 12, 2019 9:48 pm EST

I was charged 24.95 when I already cancelled account it was useless

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ETSter
, US
Oct 26, 2019 11:56 pm EDT

Interesting. Some scumbag stole my credit card number about 3 weeks ago which I caught instantaneously as I'm signed up for alerts should any charge go on my card. Today, PeopleFinders tried to charge the now-canceled card not once, but twice! Such ethics astound me, you thieves.

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kencastile
, US
Nov 01, 2018 1:04 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have been continually charged for a service that I did not want. I asked for a search over a year back, and somehow got on a monthly charge. Please stop that charge and reimburse me for those many months that I did not use the service.

Kenneth W. Castile

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JOLAYNE Copper
, US
Sep 02, 2018 5:18 am EDT

Today, Dec 3, 2017
We were notified by our VISA bank that we had suspicious charges. These charges were $9.95 and two charges of .50 cents each. We had to cancel and now without a card for the holidays!

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Tresheka
, US
Aug 20, 2018 12:00 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

14.95 was taken off my card and i had already conceal my member ship. They took money with out my permission

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Julie Ashikino
, US
Nov 05, 2016 2:23 pm EDT

Samething happened to me.. I was looking for one person I got an address and phone number when I typed in the phone number they charged me again.. when I called I was told I did a
Reverse look up all the info that I got was the same as I got without using people's finder.

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Casey74
Lumberton, US
Jun 18, 2015 9:18 pm EDT

I used people finders once and the next month they charged my credit card 24.95 twice. Please don't use this website. On top of that I did not get the information I was looking for. They told me they would refund my money but they never did. PLEASE RUN FROM THIS WEBSITE!

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REhtange
, US
Jul 28, 2011 11:00 am EDT

After using their service to try to find somebody, they signed me up for a monthly service of 24.95. Beware of the scam!

DON'T USE THIS SERVICE!

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