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EarthLink / Windstream Services
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2.7 92 Reviews

EarthLink / Windstream Services Complaints Summary

40 Resolved
52 Unresolved
Our verdict: Dealing with EarthLink / Windstream Services, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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EarthLink / Windstream Services reviews & complaints 92

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Newest EarthLink / Windstream Services reviews & complaints

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8:20 am EST
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EarthLink / Windstream Services Fraudulent website

I was experiencing some DSL trouble after the 30 days they give you to cancel. They had me troubleshooting and it took almost two hours, the first time. Finally got it working. About a month later the same problem had started again with the DSL and it took me a hour this time with them assisting me with troubleshooting. Six weeks later it started again and I was furious and informed them I am not spending another minute doing there job for them and to resolve my issue. Of course all I got was the run around after explaining myself over and over each time I spoke with someone. No one helped me, not even the supervisors. I asked for a manager and they told me none was available and I could cancel if I paid the early termination fee. I informed them that was not fair, their system have issues and I am being penalized for it. Why should I have to pay to cancel, if there service was working I would not have to cancel. Well, that went over well. Still either pay the early termination fee or deal with it. Those were my options. So to anyone. Please do not get peoplepc. They are rude and will not cancel your account if it is their fault. I decided to deal with it until May, then I will cancel the account. I just don't have DSL at this time only dial up. I refuse to pay a early termination fee for a issue that is not my fault.

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9:35 am EST
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EarthLink / Windstream Services Poor customer service!

Please do not use PeoplePC unless you are willing to make a lifelong commitment to use their service until the day that you die (and even then, your grieving family members might then be saddled with an inefficient, slow internet service forever and ever, amen).
I just spent 30 minutes on the phone with a "customer service" representative (and I use that term loosely) trying to convince them FOR THE SECOND TIME that I no longer wish to use or pay for their internet service. I had called in October to cancel, and apparently, their "customer service" representative told me that he was cancelling my service, but in actuality took it upon himself at that time to give me a "promotional service, " so I have been billed in December and January for service I stopped using in October.
In October, I initially asked for them to cancel my service because I am trying to cut costs, and I just don't really need internet service (especially if it doesn't always work and is always extremely slow) at home. The representative was very nosy, asking why I was getting my service shut off. I explained that I didn't see why they should care but that I was trying to cut costs. The representative then tried to convince me to stay, so I said that I was also having my phone service shut off (which I had every intention of doing), so what good would dial-up internet service do? He was forced to agree and then said that he would cancel my service and to have a nice day.
I finally got around to really looking through my credit card statement today and noticed that PeoplePC showed up on there twice since October - once in December and once in January. I called and was very polite to begin with, explaining that I had already called to cancel so why was I still being charged? The man I spoke with was also very nosy asking why I had cancelled my service. I said, "I honestly don't see what business that is of yours, but I don't have a computer anymore, " which is true. He then said, very smugly (it seemed to me), "Well, when you called in October, you said it was because you don't have phone service anymore, so which is it?" I said, "Again, why does it matter why I had it switched off?...I don't have a computer anymore, and I had intended to shut off my phone service. Why do you care?" He asked, "Do you have a computer now?" I refused to answer that question, saying, "That is none of your business. I want to have my internet service shut off; I wanted that done in October."
I had to speak with a supervisor to get a credit for the two months I was billed for service I could not have known I even had, much less been able to use. I had to go through the same conversation with her as I had with the previous representative.
All in all, the ordeal was more trouble than the internet service was worth for the year that I had it.

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3:38 pm EST
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EarthLink / Windstream Services Online fraud

Called PeoplePc to receive dial-up internet service because it is cheap, or so I thought, and I only needed it for 4 months. Josah, the tech, who was difficult at best to understand, was on the phone with me for over an hour trying to find me a local number, finally he said, 'This is what I'm going to do, I have found 3 numbers that will work for you, you write them down and try them after we hang up and one of them should work for you.'

What do I know? I did what Josah told me to. First number I tried worked like a charm, I'm good to go on dial-up, $5.47/month for the first 3 months great! Not so great! Several days later my kind telephone company, Frontier, who may I say has been an absolute blessing in all of this and is even willing to take some of the charges off, gave me a courtesy call to see if I didn't want different phone service considering the charges being made and was I aware of the charges! Excuse me! What are you talking about? I practically screamed.

The whole time over the past 5 days I had been using the Internet, I was not on a local number at all, but dialing long distance every single time. Now some might say this is my stupidity, however, in this day and age with all the services and packages available, I don't think there is anyone who KNOWINGLY would sign up for Internet service dialing long distance every time. NO WAY!

Not after a tech telling you he is giving you a LOCAL number, I anyway, tend to believe what I'm told. I just moved into this area, I don't know the phone numbers or exchanges, I had no idea and I was not told any differently. Anyway, I call PeoplePC and they say, too bad, your problem, Josah read you the long distance charge waiver and I say, 'EXCUSE ME'! I have no idea what you are talking about and Josah is a liar; sorry but he is! Oh yes, it indicates right here Josah told you all about it...NEVER HAPPENED!

And again, even if he had, okay there may be SOME long distance charges incurred, not we are giving you this long distance number and you will incur a huge phone bill. And, it didn't take this new tech, Andrew, more than 10 minutes to tell me...are you ready?...there is NO LOCAL NUMBER AVAILABLE IN YOUR AREA. NO REALLY? But, they are doing nothing about the charges and say it is my problem so, if there is a kind, cheap lawyer out there that can help me get this taken care of, I sure would be a grateful Mom.

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10:17 pm EST

EarthLink / Windstream Services Ripped off and Raped

I upgraded from dial up to DSL Lite with People Pc they told me the first three months would be 10.95 then the service would be 19.95 from then on. Wrong it is 39.95 and if I want to get out I pay them 149.95 to do so. They tell me there 1.5 service is twice as much as everybody elses DSL Lite Service and will not tell me how much the 3.0 service is. They monitor their calls for quality assurance, yea right. They have no customer service.

Stay Away from them at all Cost - They are a Nightmare. Your Average call to customer service is between 70 and 90 Minutes.

They are Ridiculous Liars.

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10:00 am EST

EarthLink / Windstream Services Continued to charge

I used Everyone's Internet for a couple of years. They were purchased by PeoplePC and I received information in the mail to activate my PeoplePC dialup service. I had just gotten TimeWarner's RoadRunner so I did not activate the new PeoplePC account with the provided CD and info. I noticed that PeoplePC started charging me like ev1.net had been. This seemed odd but understandable. I tried to contact them to tell them to cancel any account and stop charging but was told to call back at a better time because they were very busy and the wait time would be more than 30 minutes. I called back three times and got a similar recorded message each time. I was too lazy to keep calling or send a letter so I would call every four or five months and get the message. My fault. When the expiration date on my credit card expired they called me. I explained that I no longer wanted their service and understood that they would not refund my two years of fees because I never actually cancelled my account with the company that they bought. They said that I would have to pay them for the last month and asked for my credit card information. I refused to give them that information and told them that I would not pay them for the last month. The next month I saw a charge on my credit card. They kept trying my credit card account number with different expiration months and years until they got the correct one. I am not sure if this is illegal but called them, got the same call back recorded message, but ignored it this time and got a customer service rep within five minutes. I cancelled my account and will wait to see if they try to charge me again. If they do I will investigate the possibility of a class action suit against PeoplePC.

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Valerie
Valerie
, US
Jun 03, 2016 8:05 am EDT

It sounds great 10.95 a mouth but try to cancel and they just keep taking. Money that you work for not them. I called and canceled back in November of 06 and this is October of 07 and I am still having trouble with them taking money out of my bank. The crazy part is they don't take it every mouth.

Some times they skip a mouth. Some thing has to be done, how can they keep doing this over and over to people? Peoplepc internet $10.95 for life. That is what it should say in the terms and agreement.

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Tiago
, US
Oct 17, 2011 5:47 pm EDT

I called PeoplePC to cancel their service. I have paid for a year service and only used about 3 months. Since my service was soooooooo slow, I changed to another server. I asked that they refund the money for the unused service. They just laughed at me and said tough. They have a no refund policy which I was not aware of. I told them they were stealing money and they said so what. There wasn't anything I could do about it.

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No customer service!?!?
Waukesha, US
Aug 06, 2008 6:20 pm EDT

I opened my account with peoplepc in 2006. I can celled my service in June 2008. I had a bad feeling and logged back into my account today to find out they were still billing me for services that I canceled well over two months ago. I called customer service where I was told there was nothing I could do and the collections department was going to start calling me.

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Jean Cordell
,
Apr 22, 2008 11:05 am EDT

I can never get into my email, it is total aggrivation. I am ready to cancel this service and go back to netscape. Peoplepc has never showed any improvement to customer service. I had a previously problem and I spoke with 3 different people and finally after venting for a while, he did help me. I will never recommond Peoplepc to anyone, in fact I will tell people to NOT to subscribe.

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Geraldine Wilder
,
Apr 01, 2008 3:54 pm EDT

I was charged (they withdrew from my checking account without my knowledge or permission) $149.00 and some cents for closing my account. I had PeoplePC for over 5 years and did not have a contract with them. Please help me get my money back?

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dave smith
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Feb 06, 2008 12:00 am EST

PEOPLEPC IS CROOKED. They steal money from your account following your cancellation. Upon further contact, they tell you your account wasn't canceled, that they apologize, they are unable to refund your (stolen) money and here is your new cancellation number.

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Tobby
, US
Oct 10, 2011 5:51 pm EDT

I closes my account with peoplepc about that time ago. They have been charging my since that time. I would like to be reimbursed for the charge that I havent been using.

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Terry
, US
Aug 03, 2009 7:08 pm EDT

We never could get the internet service to work on our old computer, so we have never used the service, but people pc will not cancel our account, or refund our payments for services we have not received. This has been 2 years now, in spite of numerous long distance phone calls..

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Ozzys Angel
, US
Jan 28, 2009 12:21 am EST

I have been with peoplepc for years now, and have been quite happy. But as of late i have become quite disatisfied with them, I keep getting desconnected every few minutes and i am seriously considering canceling and finding a new company.

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Lorraine
,
Nov 25, 2008 11:57 am EST

On dec 2 2006 I called in to cancel my service because ppp could not provide high speed int. in my area peoplepc has been take out of my checking accout every month foer 2 years even though I called to camncel they did cancel 2 months I want All my money refund

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7:23 pm EDT

EarthLink / Windstream Services did not cancel my account and charged me for 2 exrtra month

I called peoplepc on july 28th 2008 to cancell my account. I was assured that the account has been cancelled but this did not happen.

I have been charged for August, september and november of 2008. I want my account to be cancelled and the money charged to me since I requested the cancellation to be refunded to me immediatly.

When I talked to the peoplepc on 10/23/08 I was told that they will not refund me. how can i get my account cancelled and money refunded.

I have not used their services since July 28th 2008.

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Howard Scudder
,
Oct 24, 2008 11:06 pm EDT

Hello; I agree with everyone. peoples ain't worth the paper it sends its bills on. I sign up for 5 months and canceled it with in 4 months and I'm still being billed for there service that I no longer have.it comes out of my account every month and that piss me off. I called them for 3 hours today and all I got was put on hold or cut off. when you talk with some one you can't understand them whats this country coming to.all I can say is if you people at peoples don't like what I said, then get a LIFE or SIT ON IT! your day is coming what goes and comes around amen to that,

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9:08 am EDT

EarthLink / Windstream Services still charged after cancelation

I cancelled my people pc account in May. At that time I was told that I could keep and use my existing people pc email address at no charge. I said NO. I DO NOT WANT IT. CANCEL IT ALL. I recently discovered that not only is my email account still active, but I have also been getting charged a monthly fee for use of the email account. These are charges that have not been authorized and have been deducted from my checking account. I filed a complaint with the better buisiness bureau and wondered if anyone else did the same.

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9:00 pm EDT

EarthLink / Windstream Services NEVER EVER AGAIN

Earthlink seemed like a good company at first. I used them for wireless services, in conjunction with cable internet from Time Warner. As mentioned on this site, there phone service was terrible. Working out a minor issue would take at least an hour. I was assured I could keep paying for the wireless after ending my cable service, in order to avoid the $100 fee for canceling before a year. But when I closed my account at Time Warner, I was immediately charged the $100 (no warning). It took 2 hrs. to reverse this, and I could not simply tell them to cancel my account at the end of the year. I was told I had to call back after the contract terminated. But of course, when I called back and inevitably spent another hour on the phone, I found I was charged for the month after my 1-year termination date, and I could only get half of the charge back. WTF! To top it off, I cannot for the life of me get their software off of my laptop, so whenever I enter a URL that doesn't exist, Earthlink's page pops up, with embedded advertisements. Earthlink, tell me how this is not a parasitic ploy to make ad revenue. You are honestly a crooked company.

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11:04 pm EDT

EarthLink / Windstream Services charges after cancellation

PeoplePc has been charging my credit card for services I cancelled 5 months ago. I call, the people in India say they'll cancel, but they keep charging.

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Vera J. Quacvkenbush
,
Oct 16, 2008 12:42 pm EDT

THIS SERVICE WAS CANCELLED APPROX. 2-2-1/2 MONTHS AGO, HOWEVER, I HAVE BEEN BILLED $17.90 FOR sEPTEMBER, AND PROBABLY WILL BE ON OCTOBER STATEMENT, BECAUSE WHEN I WOULD CALL YOUR TOLL FREE NUMBER, OPERATOR WOULD TELL ME THE LINES WERE ALL BUSY, TO HANG UP AND CALL LATER...I NEVER COULD GET THRU UNTIL TODAY, 10/16/08

I BROUTHT THIS TO THE ATTENTION OF ONE OF YOUR GIRLS, AND SHE SAID I WOULD GET A REFUND FOR $17.90 FOR SEPTEMBER AND ALSO OCTOBER, TOTAL = $35.80..

SINCERELY,

VERA J. QUACKENBUSH

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Vera J. Quacvkenbush
,
Oct 16, 2008 12:19 pm EDT

I CANCELLED MY PEOPLEPC.COM ACCOUNT APPROX. 2-2-1/2 MONTHS AGO, HOWEVER, YOU CONTINUE TO BILL ME ON MY GM EXTENDED FAMILY CARD

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10:00 am EDT
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EarthLink / Windstream Services Scam and cheating

Bottom line: crappy internet service, incompetent customer service, and bogus charges that you are forced to pay if you care about your credit. I had Earthlink DSL and was paying with a credit card connected to my home equity line of credit. When housing prices declined, they lowered my credit limit and essentially cut off the card. I wanted to switch ISP's due to ongoing technical problems with service anyway so I didn't bother calling them. So they rightfully cut off my service when the card no longer worked.

A few months later I got a recorded message saying I needed to update my payment method. I called them to say I wanted to close the account anyway. They said they wanted to charge me for service since the card stopped working until the present time. I argued that I hadn't had any service from them for the past few months, so why should I pay for service I wasn't getting? They agreed to remove SOME of the charges made after they cut off my service. So I ended up paying for at least one month of service that I didn't receive.

I thought that was the end of it but it wasn't. I continued to get recorded calls saying I needed to update my payment method. I called them again to find out that even though I closed the account and paid the agreed upon amount, it was still active and they were continuing to charge me for service I wasn't getting. I explained the situation, told them I wasn't paying them for any more service that I had not received, and closed the account AGAIN.

Even after that I was still getting calls saying I needed to update my payment method. I was so annoyed that I simply ignored the calls.

Then, I started getting calls from a collection agency saying that I owed money for service that I did not receive from Earthlink and also more money because I didn't return the DSL equipment. Both times when I called to close the account, neither representative said ANYTHING about returning the equipment. I explained that I didn't owe them a dime for service and that this was the first thing I heard about returning the equipment. I would have been happy to return the equipment if they'd asked.

I asked if I should call Earthlink again. The collection agency said that all other customers who thought the charges were bogus were only sent back to them if they called Earthlink. She also said that most of the other customers who had been sent into collections by Earthlink complained that Earthlink was horrible to do business with.

So, I ended up paying half of the amount they said I owed just to clear the books and avoid a black mark on my credit rating (which is "excellent" because I pay what I owe).

So, if you give a crap about your credit score, you are more or less forced to pay whatever Earthlink says you owe them no matter how ridiculous the charges which basically amounts to extortion.

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9:03 am EDT
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EarthLink / Windstream Services Scam and cheating

Called to cancel in May. They told me they did. Got call in August. My credit card on file had expired. "I do not have an account with you". "Yes, you do". Called customer service (at least 25 min on hold). Instead of canceling, as they told me they did. they gave me two "free" months and reinstated account. Canceled again. Was called two days later for credit card info. "I do not have an account with you". "Yes, you do". Called customer service again (another 25 min on hold). This time they had signed me up for an email account for $1.95/ month instead of canceling (again, as they told me they had)! Canceled again. I hope this time sticks! Bad, bad company with horrible and sneaky tactics. Someone needs to stop them.

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1:46 am EDT

EarthLink / Windstream Services wont cancel services

Tried unsucessfully to cancel services and Earthlink kept taking fee for another 6 months. Wont refund money or appologise and they were very rude. Talked to Rose. She was very rude.Talked to her boss also . Basically told me too bad. Didn't offer to resolve problem, just asked for conformation code. They are not trained in India to talk nicely or treat their customers respectfully. Had to change debit card numbers at my bank to resolve this. I will tell anyone and everyone not to deal with Earthlink Internet Server.

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MuddyRob
Washington, US
Aug 02, 2009 6:06 pm EDT

Yes. I cancelled a few months ago and when I did, they told me they'd keep my e-mail address active for a month so I could access it and then afterwards they'd cancel that. Well, I just looked at my credit card bills and notice I was still getting charged 4 bucks a month by them for something. So I called and asked what it was there for, and the woman on the phone I was paying for my e-mail. I said, I didn't want the email account and that I wanted it cancelled. So she told me she'd charge me 2 bucks for it the next month so I could "move all the important stuff " to my other accounts. I said ok, and asked her if after that would it be cancelled completely? She told me that after my month at half-price, I could call back and say whether or not I want to cancel it or not.

What?

Is that even legal?

I mean, I've said I wanted it cancelled twice now. And now I've got to call back a third time and say I want it cancelled?

That sounds like fraud.

So I told her that I didn't have to wait a month. That I wanted it cancelled now.

So she cancelled it.

I think.

But still.

How hard is it to understand, "I want to cancel my account now?"

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4:39 pm EDT

EarthLink / Windstream Services Earthlink billing

In March 2008 I canceled by Earthlink as my service provider. I ask them to cancel everything. Months later I find that they are still charging me 9.95 per month for email usage which I have not and DID NOT want to use. The Indian on the phone said that he could only credit me with the lasts months billing of $9.95. I am pretty sure I will take this to small claims court since I have since read on the complaints about Earthlink that they are doing this to a number of folks. I would NOT use or recommend use of Earthlink as a service provider for anyone. They are a scam. If they are doing this to a number of people I can just imagine how this must add up in their behalf.

A very perturbed man!

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Irishrink
Chicago, US
Dec 07, 2010 12:33 am EST

I have been taken for a few months of earthlink's services! They somehow got my credit card no. & billed me a couple times before I noticed it. My bank reversed the charges until Earthlink gave "proof" (as in, my forged signature) & then paid them back. I had to change my card to get it to stop. In addition, I wrote to them on one of their fraudulent bills that I NEVER signed up for them (it was dial-up, for crying out loud! We've had DSL for YEARS at this point!), nor do I want them & I want them to stop!

Today I received a letter from a collection agency. They were INCREDIBLY rude, would not let me talk, so had to yell over her, then hang up. The only way to reach Earthlink is thru snail mail, conveniently, unless you have an "account, " which I supposedly do, but clearly do not have any log-in information, as I NEVER established an account with them! ARGH!

If they don't clear EVERYTHING up in 30 (including anything reported to credit bureaus), I am going to the State Attorney General in their state (GA), as well as in my home state AND to the FCC!

Take note, Earthlink: YOU MESSED WITH THE WRONG GIRL!

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10:27 am EDT
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EarthLink / Windstream Services Unauthorized charges

My father, who is 85 years old, has an account with PeoplePc. In June of 2007 I set his account up for him and paid for one full year in advance with my bank account. In May of 2008 my father contacted them and told them he wanted to pay in advance for another year of service for himself. BUT he did not want to use a charge or debit card and he did not want it added to his telephone bill. So he got a certified check from his bank and sent it to the address that the lady from INDIA told him to send it to. (Which was in CALIFORNIA) He sent it by registered mail and requested a signed receipt.

Well June came around and you guessed it the check had not made it to the right destination yet (Which was GEORGIA) so the tried to pull money from my account again, which was blocked. Then Two months went by and my father had no service because they had disconnected his service for non payment. They added the charge to his phone bill (Which by the way you do not have to pay these charges and you phone company will not disconnect your phone).

They then received his check and he received his receipt in the mail. His service was reinstated. We thought all was fine. UNTIL THEY TOOK TWO MONTHS OF CHARGES OUT OF MY ACCOUNT IN AUGUST OF 2008. I don't know how they did it but they did and they insist he owes it for the two months of service before they received his check, YES the two months he had no service.

There is absolutely no way to contact them. You e-mail them and you get the same response to call this 888# and you call the 888# and you get NOTHING.

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12:18 pm EDT

EarthLink / Windstream Services billing errors

I paid a bill over the phone, 7-19-08, for one of
My true voice phone accounts.
They applied the payment to the wrong account,
My other account.
They sent me a letter with early disconnect
And late fees because of their error. (335.08)
I have called several times on 8/5/08 and 8/7/08.
I requested to speak to a supervisor, only to be
Either disconnected on their end or left on hold
For more than 10 or 15 minutes.
I had also requested that a supervisor call me
Back, but that never happened.
Their web site has no e-mail address to ask for
Help and their on-line chat help does not work
Or address my issue or product.
On 8/7/08, one supervisor said that she would call me back, but never did.

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4:54 am EDT
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EarthLink / Windstream Services Bad service

About a month ago I signed up for DSL since I had been so pleased with your dial-up service in the past. I was super excited when I received my DSL Kit and couldn't wait to get it hooked up. However, once I got it hooked up I found that I didn't have a DSL signal. I called Tech Support Three time before I got a hold of someone I could marginally understand.Still I could not understand him enough to know what was supposed to happen. I then Tried e-mailing tech support in hopes that the written word would be more understandable between us. The reply told me to call tech

support.

This took place over the course of several days and in that time I noticed that I had DSL sometimes and no at others. I contacted my own Networking Specialist and he gave me some ideas of things to try but to no-avail.

I've tried taking all of our phones off the line to see if there was a conflict. I have checked and cleaned the phone connection coming into my home. I've tried different jacks in my home, and about every other thing I

can think of.

So my concern is this: I'm going to be billed as if I had internet connection anytime I want it, but I don't. I should just be able to sit done open up my browser and use the internet without not being able to connect or being afraid I'll lose my connection at any moment. I really don't want to leave People PC; we have been with you for years and up 'till now have not had a problem. What can be done?

Thanks So much for your time,

namewitheld

Re: DSL Problems [Ref:5759012]

From: member.services AT peoplepc.com

To: namewitheld AT peoplepc.com

Subject: Re: DSL Problems [Ref:5759012]

Date: Jan 7, 2008 10:06 PM

Read this email and the reply.

Dear namewitheld,

Thank you for writing to PeoplePC Online.

For help with your DSL service please call [protected] to speak with one of

our DSL agents. I apologize for any inconvenience this might cause.

Thanks again for writing.

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john sadzewicz
,
Oct 02, 2007 12:00 am EDT

I have canceled there service once already and they issued me a refund. Then months later they started charging my account again and when I asked why they would give me a direct answer. They simply said they were not going to refund and there was nothing i could do about it, they transfered me to 2 supervisors who would not give me conclusive answers, how do you get rid of these guys. I was raised that it was illegal and wrong too steal and yet a big corp such as people pc does and can just get away with it, that is very very wrong!

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Robert
,
Aug 28, 2007 12:00 am EDT

PeoplePC.com is an internet provider and has recently purchased allvantage.com. I used allvantage for several years without one complaint, in the last few months people pc has taken over and they are a nightmare to deal with. When you call they can never pull your account up and then their information and yours will differ.

I had an existing prepaid 6 month agreement with allvantage for $5.95 per month that would have made me current until September. Peoplepc billed me $9.95 per month for the last 2 months and when I call to get this corrected I always reach someone with a heavy Pakistani accent that wants to argue about my bill. I have asked to just be canceled, emailed for the same thing and asked for a credit. So far no credit so I'm going to challenge the entire broken agreement with my credit card company.

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Pim
, US
Dec 08, 2008 4:46 pm EST

I cancelled my ISP service with PeoplePC last July. They told me that they could do that and that they would give me one more month of free service so that I could be assured of a smooth crossover to my new service. Sounds great! But NO. In closely scrutinize my credit card statement I found a $10.95 charge from PeoplePC and discovered that I had been charged that amount monthly since August. I called them to complain and was told that I had agreed to a promotion and had not cancelled my service. I was also told that they had a no refund policy. I talked to 3 reps & 2 supervisors all who were very rude. The last supervisor that I talke to said uless I provided him with a cancellation # from last July there was nothing he could do about and then hung up on me. I filed a complaint with the Alanta BBB.

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g-n-me
,
May 13, 2008 2:57 pm EDT

I received a cancellation confirmation #, and they charged me several more times in addition to having double charged me before that. I sent them emails w/the transaction numbers which were "delayed" or "undeliverable". So, peoplepc is a HUGE ripoff. I had to cancel my credit card and get a new one. They'd still be charging me if I hadn't gotten a new card. I'll see if there's a class action suit against them, and if so, maybe I can some money back...

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klassysassy
Los Angeles, US
Sep 30, 2011 5:09 am EDT

they overcharged me and than they said i didnt have to pay for the following month because they overcharged me and that they were going to apply credit to my account they never did and they kept on charging my card and they said they wouldnt and they kept on doing it and my bank kept rejecting the charge so i ended up having to pay the bank over two hundred dollars what upset me the most is that they tricked me into giving them my new card number they said it would be just for their records and they lied and ran my card wright away and charged i beleive thats fraud.

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g-n-me
,
May 13, 2008 2:51 pm EDT

I received a cancellation confirmation #, and they charged me several more times in addition to having double charged me before that. I sent them emails w/the transaction numbers which were "delayed" or "undeliverable". So, peoplepc is a HUGE ripoff. I had to cancel my credit card and get a new one. They'd still be charging me if I hadn't gotten a new card. I'll see if there's a class action suit against them, and if so, maybe I can some money back...

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dave muotka
,
Nov 07, 2008 8:51 am EST

My problem, cannot stay on line long enough to download avg 7.5 from online, grisoft.com/support. On dial up needs about 2 hrs. Expires in May 2009, keep getting message to buy the upgrade avg 8.0, from winferno.What suggest?Get message after save to pc, not a valid fat win 32 program.Nolonger able to order CD from them as now selling 8.0.Lost program after reinstalled win XP upgrade over win ME, have in other devices list 4 items need new hardware for, new drivers, as etherlink, multi audio media, andetc. dragon 52 modem, rebuilt IBM, with win XP w/sp 2-3. Suggest to get drivers online?As get message not in list, download online? Tanks. DJM

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withheld
,
Sep 27, 2008 6:59 am EDT

i just posted a comment and i totally agree with all the complients with peoplepcDSLI am checking other DSL provider i can't handle it any more. I have had this problem for over a year and still not satified with the DSL services that act like dial-up.Oh yea i run a virus scan daily not once a week and my HOME PAGE JUST LOAD UP HAVE OF THE PAGE IF ANY ONE CAN GIVE ME SOME REAL HELP I WOULD ACCEPT IT HAPPILY IF ITS FREE I AM STILL PAYING MY MONTLY DSL BILL IF THOUGH I CANT USE IT THE WAY IT SUPPOSE TO BE USE AND HOW OFFTEN IT CAN BE USED

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withheld
,
Sep 27, 2008 6:49 am EDT

I have been with peoplepc for ever. Had dial=up the i also got happy when the DSL was offer, got it and have of the time i cant get on line. have to call tech support almost every other day. I am very discourge with Dsl wont to cancell it call and they said to give them another chance was offer Fine-tune got two disk tried to download through link i was provided freezes up.Was told to contact microsolf about my internet explorer was told that since its was the one that came with my pc, it would cost me 59 bucks to get it fix.keep in mind that ppc said that i needed to upgrade my internet explorer and provided the link.I am on a fix income cant afford all these costs..Peoplepc said that i needed more security on my pc they sent me norton anti=virus. Didn't work had to pay $200.00 to get it debug and restored.The DSL they keep testing and say its is working but it is not if i log off and try to log back on my pc just freeze up need help please

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denise
,
Sep 10, 2008 11:33 pm EDT

i recently got people pc fine tune, after i installed it my computer had a mind of its own, it would not turn off or on it did it all by itself i finallly got to, "live chat" with someone at peoplepc and they instructed me to unistall it. i did and my computer is working fine. they said first month free than i look up my account and they billed me for it. i called today and cancelled fine tune and they gave me a free month of dial up and are still going to bill me for fine tune! i am going to write them a letter to unsubscribe and see what happens. if they don't comply then i will cancel my people pc account. i have been a member for two years!

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EarthLink / Windstream Services Stuck paying Earthlink $700.00 for nothing

In November of last year my boyfriend and I moved in together and were in search of a cable and Internet provider. Since we didn't have established credit most companies wanted a high deposit.

My boyfriend found the number in the yellow pages for Earthlink. Since I had better credit than him, he suggested I call and talk with them. To my surprise the representative told me they wouldn't require any kind of deposit. From my understanding I was told I would be receiving cable and internet thru a satellite. I would be signing up for an 18 month contract to purchase the satellite and receive service.

I was also told that I would have 30 days to try out the service at no cost, if I wasn't happy I could cancel, if I was happy they would bill me January. My cost would be $102.95 a month. The man said he would need my bank account information to establish the account and assured me no money would be taken out until January. He gave me a number to call to set up a date for installation of the satellite. Again that wouldn't cost either.

So I called the number and unfortunately it would cost $125.00 for installation of the satellite. I also learned that this company was separate from Earthlink. At this point this sounded like the cheapest company to go with. I assumed the representative wasn't aware of the fee. So I set up the date for installation.

The man came and installed the satellite on the morning of November 15, I was at work and my boyfriend was at home. When I got home from work my boyfriend informed me that we only had internet and didn't have cable. He thought that maybe someone else would come to do the cable.

I called Earthlink and told them my problem. It was THEN that I was told they don't offer cable for televisions in my area. I told them that I didn't want the service and it was THEN I was told their would be a $500.00 cancellation fee that I would have to pay UPFRONT. I told asked them about the free 30 days and they told me their was no such thing as a free 30 days.

Obviously the representative lied to me about EVERYTHING. So at this point I felt like I was stuck with the service I didn't have $500.00 extra dollars. Then in the next few months they never took the money out of my account on the day they said they would. (the 13) It was either a few days before the 13 or up to a week after.

I ended up getting a prepaid credit card to make the payments. After not paying them for three months they finally disconnected my service. They started calling me 2-3 times a day. I eventually called them back to cancel the service. And the lady cancelled it just like that. She didn't even say anything to me about the cancellation fee. I had to ask her and she didn't know. I assumed I would be billed for it.

Earthlink ended up sending the bill to a collection agency that keeps harassing me. I've tried to set up payment arrangements with them but they want the whole amount up front which is somehow over $700.00. I don't know what to do. They put it on my credit report. But on my credit report it says I only owe 544.

I wouldn't recommend Earthlink to anybody they lied to me about everything. I would greatly appreciate any advice on this matter. My boyfriend and I are broke college students trying to make it from week to week.

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3:14 am EDT
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EarthLink / Windstream Services Online scam

I have used peoplepc as a dial up service to connect to the internet for about a year. I found out that I received FREE wifi in my home, so I decided to cancel my service with peoplepc. When I called to cancel it wasn't that bad to do so. I got through the we'll give it to you for this much now, blah blah blah, I repeatedly said no thank you.

So I canceled 2 days after my billing date but they still had the nerve to charge me for that month. So I had to make another phone call and have them credit me which they did. Now on to why they're such trifling ###. I couldn't access my email no more, it would say 'log in server failed'.

I contacted live support to see why. I assume that this was a technical problem. They said that my account needed to be 'active' in order to check my email. I said you mean 'active' as in paying you for internet service which I don't need?. They replied yes. I shot them a new one so to speak. DO NOT bother signing up for internet service with them even if you're desperate. Other internet companies don't treat people that way. They're not worth it.

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4:17 pm EDT

EarthLink / Windstream Services Ripped off

People pc will scam you! even if you cancel your service you will be billed! Also they will be rude with you! Fyi. keep all confirmation # as you will need this info. I canceled my service in 07/07 again i had to cancel in 2/08... and now i am still being billed! So again i call back to see why i am being billed} they are rude w/ me and tell me they cant do anything about it!

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Chris Hopp
,
Nov 07, 2008 5:09 pm EST

Oh I agree. I tried to cancel months ago. They wont let you. talk you into a free month or whatever. And RUDE. Now I realized today they have started charging me again. Call in and same ###. This company is unbelievable. And hire some people that speak english for christs sake.I finally got it cancellled after an hour on the phone. Did not get my measly 41.70 refunded that they have chraged me since the last time I tried to cancel . Sent an email sure they wont respond. I was a member for 10 years. Didnt have any issues just now no longer needed their service. The last manager I talked with hung up on me when I asked for someone higher thab them and asked who I could write to and refused to give me any info and hung up. Un f in believable.

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EarthLink / Windstream Services No refund

Earthlink billed me for a service I never subscribed to (dial up service) via my verizon bill with out any request or permission. It took 6 weeks and an inordinate amount of time to get the account cancelled and they still wouldn't give me a refund for the repeated billing. What is more disappointing is that Verizon just let Earthlink bill my phone bill w/o permission or confirmation from me.

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Contact EarthLink / Windstream Services customer service

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