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People (Magazine) / Time Inc. / people magazine - single copy order (international) - urgent action

1 United States

On 16 November 2017 I placed an order for the January 2017 George Michael Issue of People Magazine.

Order Number P0215726

I placed this order over the phone from Melbourne, Victoria, Australia.

On 4th December my bank account was charged $6.61 AUD Plus $0.20 AUD (international conversion fee) for the purchase of this copy. Your organisation was paid this amount.

7 weeks have passed and I have not received the magazine.

I have emailed and called your organisation multiple times, including over 100 minutes of international calls but to no avail.

The matter has been escalated to supervisors twice, but no one has followed up with me to resolve the issue.

Effective immediately, I would like you to organise the express delivery of this magazine to my address, as well as provide me with satisfactory compensation for the time, effort and money wasted on trying to resolve this matter.

Please contact me on the below details to confirm the above:

7/13 Fyfe St, Reservoir, VIC, Australia, 3073

Thank you

Evy Yannas

Jan 3, 2018

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