I don't know if we are talking about the same penrose managment. There is a penrose managment here in Baltimore, MD. They are the management company for several buildings in Baltimore City. My parents residesat Oaks @ Liberty and have been residence for about seven years. Just recently, my mother inquired about moving from a two bedroom apartment to a one bedroom apartment. The manager in charge informed my mother that it would be fine and even offered her the key to the apartment. Upon my mother returning from vacation, she was informed by an assistant in the office that the previous assistant accepted a security deposit from someone else before the "manager" offered the apartment to my parents. This occurred on 9/24/09. Since that time, I have been trying to contact the manager and the regional manager. I have made several phone calls and left several messages and cannot reach anyone. When my mother goes to the leasing office, she is told by the assistant that she cannot get contact with the manager or she has left a message but the manager has not returned the call. What manager does not return a call of assistant. As far as the manager knows, it could be an emergency. My parents are being lied to everyday. I even went to see the regional manager who is never in her office and when you call her office she is never available. When you call her directly, you only receive her voice mail. And again, she never returns a phone call.
Is this the way Penrose Management conduct business? When a mistake is made, we blame the assistant and all managers feign that they are deaf, dumb and blind and don't respond to tenants concerns. I guess they hope that problem will go away that way they won't have to deal with it. Unfortunately, they don't know that concerned tenants do go away. They remain.