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I just opened an account with penny talk. so I could call home to Ireland for cheaper. Sounded like a great hook up. Set up the account for $25.00 and I got a message on the screen saying that my account had $3.00 on it while they check and see if my credit card was ligit. No probs there on my part. My credit cards are good.Then I rang home. Total charge to my account by the end of the call was $1.31 which was fantastic I thought. The next day when I go online to check and see if the $25.00 was on my account I had a -$1.31 saying that my address didn't match what my credit card had on file. At first ?I thought maybe I did enter the wrong digits but then again my call wouldnt have gone through. I'm still waiting for a customer service person to call me but after reading other comments online I guess I can wave good bye to cheap calls to Ireland, and will probably end up canceling my Amex just to be on the safe side...So all in all I'm already not happy with Penny Talk. Now it just seems like its fake!
I just saw the commerical for penny talk & I'm happy i read your comments. No penny talk for me, friends of family members. A company with bad customer Service will always leave a bad taste in people mouth. Bad news always travels faster than good news. Again I thank you guys for you honest comments.
mewo must be employed by PennyTalk.She should try them out sometime.
I purchased a PennyTalk calling card at my local 7-11 store.When my minutes were up I went online to recharge using a Visa CC.I did not use the Auto-Recharge feature online.After my intial two adding funds online, PennyTalk automatically billed my Visa card 100.oo today.I was astonished and very mad.I telephoned the very poor connection customer service line.Finally after being on hold for nearly 10 minutes they credited my Visa card the 100.oo charge.I then sent them a fax and an email to totally delete my acccount.Beware of any credit card info that you put online.It is far better to purchase the cards and not go online to add the funds.As of today they have not responded to my email and my fax to delete my account information.
as with any company there are sometimes problems with billing. it's called a mistake. those things happen, and pennytalk happes to save many people hundreds of thousands of dollars. sorry you people are so spoiled by society today you forgot to have a little thing called patience. by the way you calling pennytalk "fake" is crap and hopefully you can be sued for defimation of character!
I signed up for the $25 calling card and after 3 days I was still waiting for my account to be activated. I received an email stating my account was disabled due to problems with my billing address. I called customer service to have it fixed. Finally, after the 3rd call to customer service and still no active account, I closed the account. The people were nice and polite on the phone but the customer service leaves much to be desired.
Sorry to hear your complaint. I reffer Penny Talk to many of my traveling companions because it worked well with me. I am considering it for my full time long distance method.