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Pennsylvania Lottery / PA Lottery
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Pennsylvania Lottery / PA Lottery
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www.palottery.state.pa.us
www.palottery.state.pa.us

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1.2 94 Reviews

Pennsylvania Lottery / PA Lottery Complaints Summary

6 Resolved
88 Unresolved
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Pennsylvania Lottery / PA Lottery reviews & complaints 94

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2:50 pm EST

Pennsylvania Lottery / PA Lottery the ilottery app withdrawal

When I play through the app, it is taking an extended amount of time to receive my winnings no matter how small the amount. I am waiting a week or more for funds to go to my bank. I never had to wait this long in previous years of using the app. This has been ongoing with the withdrawal delays for the better part of 3 months or more. I'm extremely frustrated by this. Only when I contact the customer service, do I get my refund. I will wait a week, get frustrated, send an email, and then it finally is approved. I get that they are busy, but this is unacceptable to wait so long for funds over and over. I will say, however, that the team does respond in a timely manner and very politely every time I email. So I commend them for that. However, something needs done with the lengthy time we have to wait on withdrawals. Thank you

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Paula Gerosky
, US
Sep 05, 2023 6:42 pm EDT
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This HAS NOT gotten better..its the worst!

I've had to fill put encrypted emails- send copies of THREE card statements

No other gambling site is this pathetic

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Princess Nona
, US
Aug 27, 2022 6:57 pm EDT

It has been the past 3 months as well for me and I'm in Philadelphia. I play a lot on their website and I am not getting paid when I make the withdrawals. It is taking over two and a half weeks to get paid. Mind you they have more money than what I'm getting back from me. My contact them and they tell me I have to wait my turn in the queue whatever the hell that is. I'm not ordering lunch meat and a counter with the ticket or waiting for food at a drive through. State that I'm paid within three to five business days and in turn it takes at least total of 3 weeks. They have not a problem taking money from my account when it's usually delayed 1 to 2 days instead they are taking all the days in one day. So the money they owed me I still won't see for another 3 weeks and yet they drained my bank account from what I owe them. Then they send me another letter saying well it takes three to five business days and then it takes 8 to 10 business days to establish your account that's already all been done! Stop sending me a standard letter your policies is three to five business days and you are exceeding it beyond the three to five plus the 8 to 10. I didn't have a problem getting paid before within 2 to 3 days now it's taking 3 weeks to 4 weeks after they pay me the money they owe me I am done with them

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Sirpauly
, US
Feb 06, 2020 2:18 pm EST
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I know how you feel, that’s what I am going through right now. I don’t think it would be so bad to wait but they are keeping me in the dark and that is what’s frustrating.

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4:25 pm EST

Pennsylvania Lottery / PA Lottery debit card/ credit card reader for pa lottery in store

Everytime I go to near by and neighboring stores to buy my tickets I always try and use the debit card reader when I can since it's much easier, every time I go to this specific store they always seem to say it's out of use or not working and more etc. They're shouldn't be a problem since it's been more than a few years on various stores and i'm wondering why that is and if you guys can do an investigation on why they're not letting customers use your licensed debit card/ credit card reader in order to make more purchases since it's making you money!

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Cableguy818
, US
May 19, 2021 8:44 pm EDT

On the thousands of books of $10 scratch off tickets I pay $600 for I always get the minimum back of $340
Why is it now I only get $260 back? When did this start? I am really agitated by this because nothing was stated about dropping the minimum payback of $340. I call it minimum because I have received that back on the last 500 books I have bought and I can’t find it anywhere that it’s been dropped to $260?
Scratchingforcash@gmail.com

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6:56 am EDT

Pennsylvania Lottery / PA Lottery bonus scam

For a rarity I actually hit more than a few times my bet. (I play a little most days and regularly play most of their games.)
I was 98% to converting my bonus to cash, so I knew I only had to bet a little more for it to convert. I played approximately $20 more (no more wins even on the same games that were just paying decently...that rare streak was over) and looked at the bonus conversion bar again. Now it said I was 80% of the way to converting. That is not possible unless they rigged the system. Now I know I have to abandon my $24 bonus or play everything to $0 as usual.

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10:12 am EDT

Pennsylvania Lottery / PA Lottery lottery retailers not paying out

I am a loyal pa lottery player. I am sick of the retailers in my area (carbon county and Northampton county ) lottery retails refusing to pay out any more than 100 dollars. Your website says 2500 dollars. If they can not pay out they should not be able to be a retailer. As I am reading other complaints this appears to be the same all over. The 2 worst places are Jerry simco beverage and the gas station at route 209 and the pa turnpike. But they all should be held accountable.

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zippi
, US
Jan 03, 2020 2:50 pm EST
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I won $ 1000 on fully loaded and had a hard time cashing it. The lottery retailers all had excuses
not to pay after six attempts i finally got one to pay out. ( you play hear we pay here ) Ya Right!

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7:25 pm EDT
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Pennsylvania Lottery / PA Lottery pailottery.com

My name is Joshua Levinson i won a prize on the pailottery.com and ive waited the time frame they told me about and they still did not get tobmy withdrawl and i was supposed to get 500.00 deposited in my checking account and if i dont get this money i won then im going to file a complaint with the better bussiness bureau and i feel they are not helpful and understanding with my issue and that it if i dont get my money by mon or friday im filing a complaint with u guys

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Ellymae
, US
Nov 17, 2020 2:17 pm EST

Today I went into one of your retailers on rt 590 in Lake Ariel PA I spent $20 and retailer did not give the free tickets Derby cash on ticket states Free ticket follows

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Ellymae
, US
Nov 17, 2020 2:12 pm EST

One of your retailers by me is not giving the free $1 Derby cash ticket when I play the pick 3 I spend $20 and no free ticket

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6:13 pm EDT

Pennsylvania Lottery / PA Lottery ilottery

Bought $50 in ilottery webcash (bought webcast because you get a bonus dollars $12.5 to be exact) my mistake. I was playing a game for a while won lost then hit a bonus won $360. So happy went to cash out and I have 260 in cash and and 180 in bonus money. If I cash out 260 I lose that 180. Now I'm upset.. I call and get the run around about having to play a total of 500 to max out bonus guy says if you don't want to lose that play 203 to exhaust bonus then it will unlock the others and you play with what you have left and hope to win... So I do... Now I lost 203 go to cash out and I have 120 in cash and 160 in bonus so now I'm down even more call back another cocky guy gets on saying that there are 2 bonuses on account... I said how? He follows with yesterday's webcast bonus was never exhausted now you must play 625 to get money out of bonus... You can never completely exhaust your bonus money because bets only go to ten cents anything under that stays there. So my 6 cents that I could not play in bonus money cost me 360 win. It's a scam never except bonus it makes it worse...

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9:13 pm EDT

Pennsylvania Lottery / PA Lottery ilottery

The pa I lottery app is clearly and horribly rigged to set up players to lose and they are stealing ridiculous amounts of money from people every day! At this point I have had it with this scam of an application and I demand that all of my deposits be refunded in full. This has occurred over the period of months playing at this place and I have gathered copious statistics that prove their odds presented are fully inaccurate and that it is literrally impossible that the losses i have taken would happen. Its actually more likely in terms of statistics that I had been struck by lightning twice then lost as many games as I have.

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Dzmat
, US
Jul 28, 2019 12:46 am EDT

The absolute WORST! They should be investigated for the the iLottery App. It is horrible the worst online slots i have ever played $800 and not one win. Nothing, couldn’t even get it up to $300 to Recoup some money. FRAUD! Never again, I deleted their app and I am done playing their stupid monster game, Jungle Tumble, Grump cat and they rest of their TRASH!

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Lotsey
, US
Jun 11, 2019 7:18 pm EDT

I agree. Isn't it nice how they let you win at first, and then once they have you hooked no wins whatsoever, and also so many wins when you bet 10 cents ! Wins on bigger amounts NEVER!
I have actually filled a claim with the PA Attorney General, but of course they forwarded it to the lottery commission. I get a call from the security person at the lottery commission, and it is just blah blah blah. Who on Gods green earth
lets the lottery police themselves? I know it is gambling, but don't you think you should win once in awhile?
Same with their scratch off tickets, and Keno just a plain rip off. They track your phone so they are letting people
win that they want to win! Same thing with I lottery, sign in, let them access your phone etc. etc. They know who they want to win, can we all say Collusion!

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4:48 pm EDT
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Pennsylvania Lottery / PA Lottery ilottery online gaming

I requested a withdrawal request and they are playing games and refusing to pay me. I upload drivers license, bank statement voided check letter from bank that the debit card they are requesting no longer exists. I sent screen shots of 7 different accounts showing my name address and debit card.
I finally told them to return the money to my account and I would play it out and close my account. They refused saying once you request a withdrawal you cant reverse it.
So I am out a lousy $100 and they play games. A complaint to the comptroller is in order.

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6:26 pm EDT

Pennsylvania Lottery / PA Lottery lottery games

Misrepresented application of wild ball purchase. This customer is in possion of qunto tickets dated april 21 2019 # played 23154 $1st-1bx + wild ball [protected]+[protected] my complaint is a change of aplication governing consumers rights without desimnation of said change archie linton 2315 bailey terrace phila, pa 19145 phone # [protected] e-mail [protected]@gmail.com please contact asap thank you

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Update by Archie Linton
Apr 22, 2019 6:05 pm EDT

This customer is in possison of purchased qunto tickets # played 23154 wild ball 0 was pulled as I attemted to nagosieate said ticket was told ticket was not a winner now it was my understanding if wild ball was perchased the customer can insert it to acheve a combination of 5 winning numbers this customers reason for purchasing wild ball is an inhansment to winning i'm felling riped off I can't use the paid wild ball to this customers benifet pennsylvaina drawing ticket #38000319evening stright and #[protected] evening boxed 120 wild ball purchased on both. It is my feelings if there is a change to application when dose the consuming public be come informed? It seems tht as of the time of my adopting explanation has morphed unbenonced the public. Archie linton 2315 bailey terrace phila, pa 19145 lintinarchie@gmail.com [protected]

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4:01 am EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Pennsylvania Lottery / PA Lottery I lottery

I tried to cash out winnings. Though the same account that funded lottery. Paypal... They refuse to do this. They told me that the only way to get my lottery winning from the ilottery was to start a checking account somewhere. I contacted paypal and they have no problem handling winnings. Yesterday they took my winnings and put them back in account so I could lose.. I have hours of trying to get my lottery winning from this deception.. Now my account is frozen. I have to pay tax on money they wouldn't let me have.. Perfect.. Goes to show you that winning lottery is not the answer

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Update by Mancat123
Mar 17, 2019 8:06 am EDT

Im being taxed on money I never could touch.. withdrawal without authorization. Told THAT lottery does not issue checks to settle winnings.. I have currently 1950.00 frozen.. im locked out of ilottery and also VIP area

Update by Mancat123
Mar 17, 2019 8:00 am EDT

This is not resolved

Resolved

I am currently locked out of ilottery and also vip.. palottery.com.. I called the local office in Wilkes Barre. I have copied transcripts and all email. They refuse to pay. I am also calling the state police. Small games of chance. Wilkes Barre didn't return my call and promised that they would

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1:25 pm EST

Pennsylvania Lottery / PA Lottery pa ilottery

Upon setting the account they asked for a lot of personal information, like social security number, driver's license number, Mother's maiden name to verify identity, however they do not ask for proof of ownership of payment methods. In July PA lottery solicited Me with a $10 bonus if I make a deposit I used my debit card the deposit & bonus posted. That card has since been cancelled and replaced. I did remove the card from the site so I thought... I didn't win anything, so at that time there was nothing to withdraw.
On December 17th, I decided to try my luck for the $10 bonus promo. I deposited $20 on my newest debit card (issued in Aug) no bonus appeares on my account.
I called they told me the deposit had to be via ACH, so deposited an additional $20 via checking account. I decided to withdraw $30. Upon withdrawing, they asked for a copy of my bank statement and debit cards (card used in July and December). I uploaded a copy of my bank statement and the debit card that I used on December 17th, However I nolonger have the old debit card that I used in JULY. They are refusing to allow me to withdraw $30 after spending several dollars, all because I cannot provide a statement within the last 60 days for the debit card that was used in JULY. They suggested that I go to my bank and get a letter with card number stating proof of ownership for the cancelled card that was used in July. This is ridiculous! I removed the card from my account and haven't used the card in over 60 days. If they do this for $30, I can only imagine what they would do for thousands of dollars...
I used to be a regular weekly PA lottery scratch off player.
Honestly, the winnings have not been very low. It's been over a year since I've won over $50. I mainly break even :( when I do win. I will not buy anymore PA lottery items. In a way i'm glad they screwed me I'll save my money for trips to the Casino. Shame on pa lottery.

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Kimberly1986
Kimberly1986
, US
Jan 10, 2019 4:28 pm EST
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Hello they have also ripped me off $30 of my own money I think maybe that's how they get their money to pay out if you would like to join forces with me I'm going to get my $30 back I am going to keep coming at them until I get my money back it is just not fair what to do

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12:18 pm EDT
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Pennsylvania Lottery / PA Lottery Scratch off tickets

I'm tired of going to a lottery retailer in Liverpool pa and buying numerous tickets but when you get a winning ticket over 20 dollars they say they never have enough money to pay out. I won 200 yesterday and he said he don't have money but he walked right past me with thousands of dollars to go to the bank. Then he tells me to go down the street to another retailer to get paid. Why can't he pay, he sells more than they do?

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9:40 am EDT

Pennsylvania Lottery / PA Lottery $3 "twisted" scratch off game

I bought several lottery tickets without looking at them before I left the Uni-market in Richfield, PA on this Sunday morning, 10/07/18. I bought a $3 "Twisted" scratch off game and 4 other $2 tickets. The "Twisted" ticket says "When you match the same four numbers along the same colored path, win Prize shown for that PATH color." Problem is, I could see all of the numbers and could see that the ticket was a loser before scratching off the ticket numbers. I wouldn't have bought it if I could see that beforehand.
Can you correct that problem and send me a few, free $3 "Twisted " tickets. Thank You,
Michael Tucci
1379 Heister Valley Road
Mt. Pleasant Mills, PA 17853

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7:59 am EDT
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Pennsylvania Lottery / PA Lottery winnings

Hi good morning, i mailed a few winning tickets (4), and have yet to receive my check ? I'd like to know what's the delay right now ?
I buy tickets all the time, and mail them in all the time when unable to physically redeem these ticket . This is the first time, i didn't receive my winnings, and free tickets when I've one. my number is [protected]

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3:03 pm EDT

Pennsylvania Lottery / PA Lottery lottery distributor

Lottery machine operators at the upper darby beverages 7000 marshall road. Upper darby. Do not operate on a daily basis. They have a scratch off machine in area but a closed sign pulled down to the lottery ticket booth where the machine is placed. I have come by there daily at different times of day and the closed sign is pulled down to the lottery ticket machine. If they are not going to operate it, they should shut it down so people are not confused by the lottery door to booth being open. Very dissapointed with this!

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10:06 pm EDT

Pennsylvania Lottery / PA Lottery the new ap

There are problems with this new version you really should have worked out them out before forcing us to use it. First thing is every time you open it you have to confirm your age and sign in it doesn't have an option to save any info even though it is clearly installed on MY phone. It works like an online version that is not personable instead of any other app where once it's installed and signed into it should be auto identifying the user. The next and highly irritating is how a slow it is like you have no idea if it accepted a scan and good forbid you try again the stupid thing will lock your account even though it was the apps fault. There should be an option for people that will not use the online gambling and therefore not need Ilottery to keep the old app. I have zero interest in using that part of the service.

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Update by Maria & Tom Miller
Jun 21, 2018 10:13 pm EDT

Please resolve the problems

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PA iLottery Data Resellers?
Greensburg, US
Jan 08, 2023 9:12 pm EST

The Pennsylvania ilottery dot com business tried to pull that same verification 'jump through hoops' BS on me. I knew it was a scam when the chat room employees asked for the answers to the security questions I set. Everyone knows you don't give away the answers to your security questions in an online chat. I called them thieves, which they are, and got out of the online chat and PA iLottery website,so-called VIP login, which is really a scam.

Kimberly1986
Kimberly1986
, US
Jan 10, 2019 4:24 pm EST
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I will not be submitting anything else I have went above and beyond duty to get you every information every single thing that I have uploaded nothing's been good enough I'm sick to death over fighting with December 17th I uploaded my license twice I uploaded my license again December 18th December 30th I uploaded a bunch of been verified thanks for you to look that's where I live December 31st I uploaded a bill I tracking bill of stating my address January 1st I uploaded my phone bill January 2nd I uploaded another tracking bill January 3rd I wrote you a personal letter January 7th I uploaded court papers pay stubs license my phone bill again because you've asked for it then I was told Yesterday by a supervisor all I had to do was turning the top part of my electric bill and I would be back in guess what happened nothing NADA back in yet I am done fighting with this Risk game it's a bunch of [censored] that use are putting me through just to prove an address I gave you my license I gave you everything everything and I can't catch one little break just to get my $30 out of my account I am calling corporate tomorrow morning also I'm also going to talk to the better Business Bureau and and possibly as a lawyer I don't care if it cost me if it cost me more money to fight for my own money $30 it's the principle now also I will talk to whoever I can get to listen to me how you have run me through the river and robbed me of $30 of my gift from my mothers money so you can do whatever you want close the account whatever it doesn't matter I can't get into it anyway but I will never ever buy another lottery ticket I will never buy lottery tickets for Christmas again I will never buy a lottery ticket for another person for the birthday never will I play a ticket for the rest of my life I will not support a business that clearly and bluntly steals money from people that have children that could really use that right now for their school project but no since I don't have DNA blood to give to you to prove who I am my kids now have to do without again I understand you have rules and policies but I have standards too and being treated like this is just disgraceful I've been lied to by some employees and supervisors in reference to my account I've been stolen from I'm done I will be making my phone calls and I'm not going to go wait silently without my money so I will so much cause at protest if I have to have a good day and tell the risk team thanks for nothing.. you would think I won ten million dollars the way I've been made to do for $30 of my own money

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7:45 pm EDT
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Pennsylvania Lottery / PA Lottery odds of winning

I sent 2 letters in about complaints for odds of winning. You are robbing people. I just played 9 tickets in a row and they were all losers. When on the back of every single ticket says odds of winning are 1 in 3.56 so those odds are wrong again. This is [censored]. This is the 2nd time I sent tickets in to the pa lottery and not so much as a written excuse for why the odds are wrong. And I play a lot of tickets usually 10s or 20s. And no I don't have a gambling problem. Just so we're clear I like playing but not when I lose 9 or even sometimes 10 tickets in a row. You are robbing me blind. So you should not put the odds of winning on the back of the tickets because they are wrong.

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BigPoppy
, US
Aug 11, 2018 8:22 pm EDT

I can tell you for a fact that ever since Wolfe became governor the lottery winners have decreased tremendously. The amounts are less and less every time a new ticket comes out. You rarely see 1000 winners anymore. What used to be 500 is now 400. 250 is now 200 and so on and so forth. I went through a whole roll of $10 tickets and got 1 $50 winner. A whole roll of $5 tickets and got $20. And a whole roll of $20 tickets with the highest winner being $40. This state is absolutely robbing everyone blind with no accountability of where all this money is going. I’m a senior citizen. I get absolutely nothing from the pa lottery. They truly need to be investigated as to where all the stolen cash is going

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realist m
, US
Jun 20, 2018 10:07 am EDT

They will not listen or care. They pretend the odds are explaines by two to three back-to-back winners, but i call BS. They are banking on not dealing with people who buy a book, like me, whom theu CANT argue odds with because I have the whole roll at that point and will TELL, not ask, that the odds are FALSE ADVERTISING..WHICH to anyone other than the corrupt state of PA...would be considered illegal.

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Jaimiv
, US
Jun 01, 2018 1:39 am EDT

I just played 15 of these exact tickets. I bought them all in a row, #'s 000-014, all attached.
The first 9 were losers, the 10th was a $10 breakeven (I won't call that a "winner", because I gained NOTHING), and the final 5 were losers.
This is just awful anymore! I ALWAYS buy 10 tickets in a row, every time I play, and over the past year or so, it's typical to have only ONE be a winner (breakeven prize) and You're lucky if it's $5 more than what you paid!
After tonight's debacle, I am officially done with Pennsylvania scratch offs. They just aren't worth it anymore.

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1:37 am EDT

Pennsylvania Lottery / PA Lottery mobile application

I used to be able to check tickets with my Android phone now for some reason the app is gone and you can only get it from apple... No mobile web page or anything what the crap? What is the point of removing the app from android? Its bad enough they call getting your money back winning. Ill explain : if you spend $10 on a scratch off ticket and you win $10 then you did not win you broke even, they call it winning. All you did was waste your time to end up right back where you started. Minimum payout for scratch off tickets should be double their cost the odds would be like 1 in 25 but at least they wouldnt be a waste of time then.

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12:52 pm EDT

Pennsylvania Lottery / PA Lottery pa lottery millionaire drawing

My 80 year old mom won this in January and was told the check would arrive in 3 or 4 weeks. The check took 5 weeks and her first name was misspelled. They said they would resend the check and after over 30 more days said it got lost in the mail. We are now going to the local news station for help. We want the interest that we did not earn as well. The lottery is giving is the run around on a million dollar winning ticket. It's supposed to benefit seniors and instead makes them wait for weeks and months wondering if the check will ever come.

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12:41 pm EST

Pennsylvania Lottery / PA Lottery payput at souders... next to lottery office

they scanned tix 2 times so i was forced to wait an hr for owner to come and cash tix. would not let me take tix to a other place.they said i either had to come back in a hour or wait. i had to wait cause i live an hr away. this retailer should not be able to sell lottery tix amd trap a person into having wait for money. personel here are incompitent as well as owner

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Phone numbers

1877 282 4639 1800 692 7481 More phone numbers

Website

www.palottery.state.pa.us

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