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Pearle Vision / poor customer service

Norridge, IL, United States

WON A FREE PAIR OF GLASSES FROM A LOCAL OPTOMETRIST AT A SCHOOL FUNDRAISER. HAVE USED PEARLE VISION FOR THE PAST TEN YEARS. WANTED A COPY OF MY PRESCRIPTION TO FORWARD TO DOCTOR. PEARLE VISION EMPLOYEE ALICE GAVE ABOUT A HALF DOZEN EXCUSES AS TO WHY THEY COULDN'T FORWARD INFORMATION OR GIVE IT TO ME TO BRING. SOME EXCUSES INCLUDED 1) PRESCRIPTION TOO OLD 2) ONLY KEEP RECORDS FOR 3 YEARS 3) EYE DOCTOR NO LONGER WORKS THERE 4) COPY OR FAX MACHINE BROKEN . FINALLY TOLD THAT IF THEY COULD FIND PRESCRIPTION, IT WOULD COST ME $30. TO GET IT. i WILL NEVER USE THEIR SERVICES AGAIN AND BE SURE TO TELL MY EXTENDED FAMILY AND FRIENDS ABOUT THEIR POOR CUSTOMER SERVICE.

Bj

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