Pearle Vision
reviews and complaints

The customer service at the Plainfield NJ office is horrible. The doctors receptionist, Merrel is my biggest complaint. She is very unprofessional and was nasty during our phone conversations. Dr. Amira Yamato sounds and speaks pleasant enough but to me she's all about making money for Pearl Vision and having me come back numerous times for NOTHING. I feel because I did not order my contacts through pearl vision that she has held up my order for days now. I still have not received my contacts because she did not complete the necessary paperwork even after I told her I am fine with my contacts and I do NOT need a 3rd visit to see if they fit. I have worn contacts for over 30 years. To me this was a stall tactic because I chose to buy elsewhere. I am disgusted with the lack of service from Pearl Vision and someone should look into this Plainfield, NJ office. Horrible! The receptionist especially as she is the first person we speak to she should be polite and professional. I will never use PV again! I will never recommend anyone to you!

The manager that is at the location of Pearle Vision Bayshore in Milwaukee, WI is really a rude person. The only reason I continued business with Peale Vision is because 1. It was in my insurance network 2. They offered $50 off for bringing in eye exam. If not for the $50 off I would have found a different place in my network. The manage has no knowledge of what he doing, he is just coming up with outrageous prices. I had to be an vision insurance lawyer to get my real price. He was off over $300 from the real price. When the time for my glasses had approached and I did not hear from them I called to check status. He was very rude. His answer was "Did you get a call" in the most rudest way ever. Then he said he has customers "Hold on"
"Thank God I am not a person that can be just brushed off. I held and one of the associates came on the line. She was very nice and helpful. Come to find out glasses was there without me receiving a call. I expressed to her that whoever answered was very rude, that's how I know it was the manager and I recognize his voice from all the other times I dealt with him. Could not believe he was the manager. It do explains why each time I went there the business was nonexistent. The day I came in the manager was rude to me also. If you don't have to DO NOT GO HERE!

I ordered glasses on June 22, 2018. I picked up the glasses on July 9th. After several days I called the Pearl Vision store in Midlothian, Illinois and told them the sunglass feature was not working. They told me it would take several days of wearing them in the sun. After 4 hours on the golf course, the sunglass feature wasn't working.

I called again and they told me to put them in the refrigerator overnight. I did that but with no success.

I went into the store and was told the faint sunglass feature is all they can do. They said I should buy sunglasses that fit over the glasses.

I would like the price of the sunglass feature returned to me. I paid 244.85 while the VSB Insurance plan paid $236.98. The store receptionist said that feature was around $80. With that refund I could buy a very adequate pair of sunglasses.

I can be reached at [protected]

The 30 day guarantee ends on August 9, so I hope it is noted that this complaint made August 7th.

Ronald Kwiatt

We called to schedule an appointment for the only opening they had at 4:40 for my family to get our eyes checked. And when calling to confirm we're in route to the destination, she tells me our appointment was split into three different times with no notification. So now we have to wait longer to get our eyes checked because of her unprofessional work ethic. Her name is Sarah at the Belden Village Mall location.

I was told the frames I bought were one of the best and most expensive. They have a fishing type line holding the lenses in. The first week the line broke when I was putting my glasses on. I took them in and had them fixed via my insurance. The third week the lens popped out again and the paint started coming off the glasses. I took them in again and they will replace the frame but told me that they will do nothing else after that. How is either of those things my fault. I still have a pair of glasses I'm wearing now that are close to three years old from your store and they don't have a scratch on them.

I ordered glasses at the end of June I was told 5 to 7 business days to get my glasses come to find out it's going to be two weeks I can deal with that. What I won't deal will is the lack of customer service and the nasty attitude of the employees that work their. When I told Christina what I was told she told me there is no way I was told that. Then continued to explain in a rude tone that my insurance makes the glasses and sends them back. Ok I get that but when a customer is upset the least you can do is apologize and pretend to care. Normally I don't mind how long it takes but my current pair of glasses are barely wearable. I have considered canceling my glasses all together and going else where. I'm not gonna spend $150 to be treated like garbage. The location I ordered from is in Omaha NE off of 144th and Maple.

In March 2018, i purchased a pair of coach eyewear price $793, that i paid out of pocket no insurance, and i have had to return them twice and i still cannot see out of them. I have a serious problem with this, now i have to go somewhere else and buy new glasses. This is so not good. Every time i take them back the doctor gave me the same eye exam. He said it is the same results. The workers treat me like i don't know what i am talking about but i know i cannot read out of these glasses. Please tell me what's next, send them back a third time. I am so glad i didn't get the second pair that i wanted

I purchased Tom Ford prescription glasses February 2017...this month (May 2018) while I was away the left temple piece started to separate from the frame...Pearle Vision tried glueing it back but to no avail...they were trying to order a new piece but the glasses are no longer available...I paid $500 for these glasses & I am appalled that #1 the frame is no longer available but more importantly Pearle Vision did not offer me an alternative since the frames were only two months over the one year time frame...I have purchased several glasses rom PV but will never again & I will make sure anyone I know will not either.

Irene Daum

Good day,
I am writing this as I am extremely dissatisfied with the service I received at the Pearle Vision, Quinte Mall, Belleville ON location. I had owned my Versace reading glasses for 3 years and loved them. I went into the location where I purchased them only to tighten one of the screws as the movement of the right arm had become slightly loose. The staff working tightened the glasses to the point of where it was difficult to open, but at the time I thought it was ok as I should not need to return for a tightening any time soon. A couple weeks later the right arm came off of my glasses and I assumed the screw had fallen out.

When I returned to the same location and the glasses were examined, it was discovered that the arm had actually broken inside where the screw is located. When I expressed that I believed that the arm was damaged due to their staff tightening the screw too much, my comment was only met with a shrug. The lady working at the time stated that they might have a spare in the back and to give her a few minutes to take a look. Keep in mind that this particular frame had not been in their display area for the past three years so I wasn't very hopeful. When I returned to the store the staff member stated that I should buy a lottery ticket cause she just so happened to have one. I was very pleased at this time as I figured the arm would be given to me, however that was not the case. I was charged $30.00.
I left disappointed that I had to pay for something that I believe was not my responsibility to do so but was happy that I had my glasses back.

A week later the same arm came off. At this point I thought after having explained my situation that the staff hadn't tightened the screw very much to avoid breaking another arm and the screw had fallen out. When the third staff member examined my glasses the screw was indeed still there but apparently the arm was broken at the exact location. I asked if they had another arm like the last time and was advised that they don't keep spare parts on site. I asked for clarification about this as I explained that I was told I was given one and was charged $30.00 for it. This staff member again stated that it wasn't possible. I stated that is what has happened and pointed out the other staff member who had done this, who was at the time helping another customer.

The staff helping me then went into the back office and spoke with what I'm assuming was a manager about the situation. The staff returned only to tell me that if I wanted another arm I would need to have them order one in.

My specific complaints are 1. I believe that my glasses were broken by the original staff member, 2. I believe that the second staff member simply sold me the very same arm that I walked in with. I cannot put into words appropriately how unimpressed I am with this whole situation.

At this time I am expecting that this complaint be taken seriously as I paid over $700.00 for this pair of glasses which is not cheap by any means. I had owned these glasses for 3 years and didn't even have a scratch on them and only ran into problems when I attended one of your locations.

I am asking that the pair of glasses be replaced. I understand that the exact frame may no longer be available and I would expect that another pair comparable in price replace the original set.

If you have any questions about this matter, do not hesitate to contact me at [protected]@hotmail.com

Sincerely unimpressed,
Erika Gariepy

To whom it may concern,

I am writing to express my disappointment and dissatisfaction when I recently went in for my eye exam on Saturday, July 29th at the Pearle Vision located at 1278 Hooper Avenue in Toms River. I ordered a pair of new glasses that morning and received them a few hours later. They put in temporary lenses for me as I needed them more urgently due to an indentation in both my eyes from contact use so needed to let them heal in order to wear contacts again . When I went to pick up my new glasses that same day, it was during my dinner break from work and also the end of the day at Pearle Vision. I sat in my car to put on my new glasses before driving back to work as we have timed breaks, and noticed the inside of the glasses had a small crack by the lense (I believe this must have been caused by whoever put the lenses in the frames). I have attached a photo of the cracked lense showing the date which also shows a close up of the crack. When I went back to Pearle Vision to pick up my new contacts when they were ready I showed them the crack and they told me I would have to pay $160 since did not have warranty which is just about the same cost of the glasses as they are Oakley. I feel I should not have to pay for glasses twice when I had just received them and the crack was not caused by me. I purposely did not wear them because of the crack as I figured Pearle Vision would replace what was broken by one of their staff. Had I broken the glasses myself, I would totally understand having to pay however this was not my fault.
Please advise if there is anything you can do to fix my new glasses without
having to pay the $160 fee?
I look forward to hearing from you.

Sincerely,

Lucas Daubert [protected]

Eye doctor arrived with 2 dogs in hand. They were placed in a room. Could hear wimpering.
Apparently, she was a floating Dr. between Pearle Vision. She was not familiar with equipment. Bumped my head with equipment. Unprofessional peripheral vision test. With silly hand gestures.

Unprofessional attire no jacket/casual clothes. At 1st thought she was a receptionist.

Don't trust the prescription that I paid for.

I have a difficult prescription to fill since I have a severe astigmatism, so I am very patient and understanding. When I went to pickup my new glasses they were totally wrong. I could barely see out of them and could not read anything smaller than 12 point font (and even THAT was fuzzy). They wanted me to try them out for a week but I couldn't see well enough to make it to my car. I was very concerned about the inaccuracy of the eye exam; it was hard to fathom how he could be so off. They are going to reexamine my eyes today and have helped me pick out frames that might better accommodate my prescription. I am hopeful but suspicious. I am also disappointed that it'll be 2 weeks before I get new glasses. This Pearle Vision is in Dartmouth, MA by the way.

On Wednesday, May 24th I had an eye appointment with Dr. Christina Colarossi at the Robinson Town Center location. She was very professional and it was a great experience. Dr. Colarossi referred me to the eyeglass area of the same store to update my eyeglass prescription. A friendly women took my glasses, my insurance information and asked me if I wanted new frames. I told her that I only needed new lenses and that I would keep the frames I had. She worked on her computer screen a bit more and informed me that would be fine, but that I would need to leave my frames. I told her that was no problem, but that I did not bring my back up pair and that I would need to bring them by the store later. I then asked if there was anything I would need to pay for the lenses. She said there was no co-pay or charge for the lenses as they were covered by my insurance. This is what I expected so I was not surprised. I asked if she needed me to do anything else. The woman said no and I left the store. I returned to the store on Friday, May 26th to drop off my glasses. A female Peal Vision employee (not sure if it was the same one that helped me on the 24th) took my glasses and looked up my information. She thanked me for dropping them off. I asked her how long it would take till I could get them back. She said it usually takes two weeks, but that she would request a rush. I thanked her and left the store. On Tuesday, May 30th, I received a call from Pearl Vision Robinson asking about my order. The person I talked to (I don't recall the name) said that they needed me to come in to have my classes "measured" before they could send in the order. I told them I could come in that afternoon. When I came in, a male employee (I don't recall the name) asked me my name. I told him and he asked me if I was there to make a payment. At this point I was a bit frustrated and told him that I was called to come in and get measured for my glasses. The male employee seemed to be frustrated and began looking up information on my account. At this point a female employee who was helping someone else (I don't recall her name) came over to the male employee and told him she would take care of me. He responded to her by making some inaudible comment and then quickly walked away. The female employee measured me, marked the glasses and said that was all she needed. At this point I asked her if there was anything else they needed from me because this was the second time I had to come out. The female looked at the account and said they needed nothing else from me. She apologized for the error and that I needed to come out a second time. I then asked her how long it would take to get the glasses back. She said it would take about two weeks. I asked if she could put a rush on the order and she said she would.

On Wednesday, June 14th I called the Pearl Vision office because I had not received any notice from the store and it had been 12 business days. Christine answered the phone and I explained to her why I was calling and gave her my information. She put me on hold for a few minutes before getting back on to tell me another employee "Michael" was handling my account and that he would call me back. I asked her if there was a problem. She said she didn't know and that Michael just stepped out for lunch. I asked if I could hold. The female employee said it would be better if he called me back. I waited 1/2 hour for a call back. When I didn't get a call I again called the Pearl Vision in Robinson. Michael answered the phone. I asked if he had an update on my glasses. He said the order had not been sent in yet and that he needed me to make a payment first. I then explained my frustration and told him I had been in there three different times at the end of May and was told by a Pearl Vision employee that I didn't need to pay anything and that nothing else was needed from me to process the order. Michael responded by saying it was not his fault that he just found my order that day and was processing it. I then asked to speak with the manager. The manager quickly got on the phone (it seemed that she was standing by the phone) and introduced herself as Sheree. I explained the situation to Sheree and conveyed my frustration. She apologized and said she does not know why I was told that I didn't owe any money and she confirmed that my insurance did not cover the full cost of the lenses. Sheree told me she would look up what the final cost would be and get back to me soon. I again explained my frustration and that I wanted to understand why I needed to pay anything at all. She then said she would also look into giving me a discount and seeing what kind of coupons she could use to bring the cost down. I asked her how long it would take for her to determine the cost. She said she would look it up in the system and she would call me back in 10 minutes. One hour went by with no call from Sheree. That same day I left work, drove right to Pearl Vision Robinson and asked for my glasses. When I entered the store, a male associate asked how he could help me. I told him I was there to pick up my glasses and gave him my name. His reaction to my name was a startled look and he said, "you're glasses are not ready yet." I told him I'm here to pick up my glasses. He then seem to understand what I was asking for. He got my glasses and gave them to me. I thanked him and left the store. He did not say another word. He did not notify the manager that I was there nor did anyone apologize for what had happened.

Although I had been a customer of Pearl Vision for years before, this is my first time using Pearl Vision in Pittsburgh. I was thoroughly disappointment. I understand that mistakes happen and I wasn't even that bothered that I was going to have to wait another two weeks to get my glasses. What bothered me was the total lack of professionalism from the male employee that first interacted with me on May 30th, Michael and Sheree who both failed to call me back regarding the issue. It is because of this that I won't be returning to Pearl Vision and I thought you should know why.

Thank you for your time.
Sean Weaver

I have been purchasing glasses at Pearle Vision for nearly 20 years. My latest pair of single vision glasses are less than a year old. Due to needed surgery on ONE eye, I need the lens for that eye to be changed...updated to a new prescription. The other eye is exactly the same. I went to my usual store and was told I would have to buy a pair of lenses as Pearle does not make only one. I reminded her, the very woman who ordered a single lense for my prior glasses, that she had done so. No matter..I would have to buy two lenses, a new pair of glasses, or go elsewhere. Guess what I did! I WILL NEVER BE BACK. I will have to buy new glasses and it won't be at Pearle. I wonder if they even give a damn.

I went in for glasses, they made me lenses, I wasn't satisfied the day I picked them up, I told them they weren't right, they said wear them for a while, I couldn't.went back they did the same process, with the same senario.Finally I went to illinois eye clinic to find out I have cataracts, no glasses would work for me.How can you do two eye test and not see I had cataracts? The manager was totally ridiculous, refusing to return my money.This local management is the worst excuse ever for resolving a problem.She wouldn't call me back until I talked to corporate three times, corporate all agreed I should get my money back due to misdiagnosis.The manager still would not give my money back, she said I can have a pair of sunglasses after the removal of my cataracts.I'm still not finished with the removal of my cataracts.This all began Aug 23, 2016, Don't do business with them they are unreasonable, any one that would not return your money after misdiagnosis twice is not trustworthy.

I bought rimless glasses with insurance, $540.27 Lots of good that did me. I moved out of state and had an eye exam and was told I need a new RX. It had ONLY been 6 months since I bought the expensive designer eye wear. I called Factoria and was told sure send them back (I pay shipping) and we'll change the lenses to the new RX (that I must pay for!) Holy Bleep! What a rip off! I moved to Louisiana and there is No Pearle Vision here so I cannot even get lenses for these useless expensive rimless frames unless I pay Pearle again! Here in Louisiana, every eye wear place automatically replaces the lense for free within the year. Go figure, meanwhile I move across the country and in order to use these frames now I have to buy new lenses thru Pearle OR buy new frames and lenses. Their Insurance is a waste money.

Eric the employee refused to give me my daughter's contact lens Rx claiming that it wasn't current. I was making an appt for her to be examined. He was angry when I told him I would not be getting my glasses there this time. I told my husband he could get examined and get his glasses at Pearls. Eric kept changing the surcharges and adding more and more extras. I showed him we had UFT vouchers and coordinate benefits. By the time Eric finished he was close to $400. Eric remembered from previous where as a family we spend over 1, 000 at this Pearl Vision. My husband and I walked out without getting anything not even a box of contacts that my daughter needs. He told me I should be more responsible with where I put my daughter's Rx. I told him I was going to complain and he told me to.

I currently visited the pearle vision in webster ny and was not only lied to, but the optometrist who worked there was extremely rude. I called ahead of time to verify my visit would only cost me $25, and the cost of the contacts. It was verified that this was the amount I needed to pay. I drive almost a 1/2 hr to get to the center (2/28/27) and I am told there is a 40 dollar fitting for my contacts as well as paying over 40$ for contacts. I proceeded to tell the optometrist (Thuy x. Dao-priest) that the amount I saw my contacts for was not accurate and noone would give me contacts if my script I had at home was expired (Even online) she proceeded to get my a trial pair of contacts, and when I told her I didn't want the fitting she told me"then take the ones I just gave you out of your eyes!" her tone and attitude was unnecessary. I proceeded to look at glasses and was continued to be lied to and I was told I had to pay 10% of my frame, and 10% of the lenses. (Which was to be determined when I called before I made the trip) at this point I am over 100 dollars in product that I was not advised of when I made the call (Only advised I had to pay the cost of contacts and co-pay) I called a family member to request information for their eye care facility. The receptionist proceeded to say (Instead of complaining on the phone about us you may want to contact your insurance company because their the ones who provide us with this information" this location has very poor customer service, and do not satisfy their customers needs. I literally paid for an hr to be wasted, my eye script that I got for free from my previous eye care facility, and angry. This was an unacceptable visit and I will not return.

Early January of 2017 I went in for my routine eye exam. I was told that the contact fitting was not covered by my insurance (not true) contacted my insurance carrier and was told I am covered. The insurance carrier called 2/15/17 and was told that a claim was never submitted. No one in the office has access to submit the claim until tomorrow morning. Over a month, I've been waiting. Anita, Sarah, Kim and Erica---do not know what they are doing. How can you have an office and no one there knows how to submit a claim or have the authority. Over a month, I've been waiting for my prescription, which they will not release until I pay them $100 but why when I pay my insurance company--it's covered. It's an absolute disgrace a business such as this one that prides themselves on helping customers are negligent enough to disregard their customer. That in it of itself says a great deal about not only Pearle Vision but those that work there. They are being negligent and if they do not rectify this asap--I am will contact my attorney. Get it together Pearle Vision--do your job, I did mine! Never in a million years would I have thought I would have to write a bad review about a business but Pearle Vision you are horrible.

I had some flex money I needed so searched Pearle online and found the 1405 Miller Trunk Hwy #100, Duluth, MN 55811 location. After I had my exam on 12/12/16, I was told that this location was closing. They said not to worry though because Lenz Crafters in the Mall would now service my account. I went to pick up my glasses on 12/20, the last day this location was open. After the holidays, I tried my new glasses. The bifocal didn't seem to be set correctly in the lenses and I cannot see my computer. I called Lenz Crafters and they told me to come out. Once I got there, first of all, they told me that the supposed "Coach" frames I paid GOOD money for, were in fact NOT "Coach". The lenses have a few scratches on them and the worker at Lens Crafters told me that the frames were also extremely scratched and wore down. She didn't want to believe that I just picked these up on 12/20 and it is only 12/30 today. She told me that they not only cannot help me but cannot service me at all and them telling me they would is totally false. I paid over $450.00 for garbage! :(