Pearle Vision reviews and complaints 132
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eyeglasses
My husband was seen at Pearlevision in Greeley, Co. a year and a half ago, and he still can not see through his glasses. Normally we see a different optometrist, but he was going to go to Alaska moose hunting and broke his glasses, and they could get them done quickly, and were advertising buy one/get one free (yeah, right). His glasses were ready in time for him to leave, but he immediately said he could not see clearly through them. He was given the standard, "well wear them for awhile and see if you adjust" speach, and if not, come back in when you get back. They didn't get any better in the 10 days that he was gone, so he went back in. They found that the PD was off, so they sent them in to be remade. Pick them up, don't work. Take them back, they find that the bifocal height is off in ONE LENS ONLY, on both pair. Send them back. Pick them up, still don't work. See the doctor again, she changes the RX. Pick them up again. Still don't work.
See the doctor again, change RX again. Also change material in one pair from polycarbonate at my request.
Material change seems to make the images sharper, but he still can't see through them.
Yesterday I took them to out previous doctor and asked them to check the RX to see if it is close to the old one. There is twice as much power in these as in the previous ones, that still work. They also have an astigmatism correction in one eye that has never been needed before.
I understand the a prescription changes, but he has never changed more than one step every couple of years.
So now we have 2 pair of glasses, made of 2 different materials, the left lens on the clear pair is different that the left lens on the sun pair, and one pair the lens keeps falling out. The have replaced the screw and put a nut and bolt on it, but that is just another thing that does not work.
The optician there is great, but I know there is only so much she can do.
I don't believe we should have to settle for this after all of the money, time, and inconvenience we have spent.
My sister in law wants to write an article in the local paper since she is the editor, but I would prefer something just be done to remedy the problem.
Please respond with any help possible.
Thank you.
Tracie Hamilton
glasses paid for 4 months ago and I still don't have them
On October 24, 2015 I had an eye exam with Dr. Tim Mellus at Pearle Vision on Plainfield. I paid $648.92 for one pair of daily glasses and one pair of prescription sunglasses. I picked them up a week later. I could not see clearly with the glasses. I was told to wear them for a week to “get used to them”.
I went back a week later. Dr. Mellus looked them over and said they had not been manufactured according to the prescription he wrote. They were sent back. A couple weeks later, I had not received a phone call, so I checked with the store to see if they were ready. I picked the new ones up and they were still not right. The technician told me I should have a new exam with a different doctor because this prescription did not appear to be appropriate.
I had to wait until November 27 to have the second exam. This doctor changed the prescription.
After about five weeks, on or about December 28, I received a voicemail. They wanted me to take my frames to the Kentwood location and drop them off so the lenses could be cut to fit. I called the Plainfield location, and I complained about the time it was taking. Tori told that if I had left my frames when I had the last exam, it wouldn't have taken so long, which makes no sense at all. I said that was not convenient to bring them to Kentwood. Tori said if I dropped off my frames on Tuesday at the Plainfield office, she would bring them to the Kentwood office on Wednesday and wait while they fit the lenses to the frames. I told her I just wanted to return the frames and get my money back. She said they do not do that. I asked about other compensation and she said she would ask her manager.
I dropped the frames off on Tuesday, Dec. 29. I didn’t receive a phone call the next day so on Saturday, Jan. 2, I stopped by the store. Oh, guess what? My lenses had been there since Wednesday. Still no answer about any type of compensation. I tried them on and I told them the lenses were still not right. They said, wear them for a week and see if your eyes adjust. Well, they didn't. I called and talked to Nikki, a manager, and told her the whole story. She said Pearle Vision does not give refunds but she would fix the problem. I made an appointment for Saturday, January 9, 2016. She thought that the progressive lens started too low on the lens so she was going to send them back to the lab to be fixed. She kept my daily glasses only, not the sunglasses. When I asked if it was going to take five weeks again, she said no, she was using “her” lab and it would be one week.
On Monday, January 18, I called the store and Mary said the glasses were not there. She said Nikki would call me right back. It’s been half an hour and I have not received a call.
January 21, 2016 I have not received a call from anyone at Pearle Vision. I called and left a message tonight, asking if my glasses were in the store, and also asking to have Nikki call me back, or for someone to give me a number where I can reach her.
On January 22, I received a message that my glasses were in the store. I stopped by on Saturday, 1/23 and tried them on. The print on the sample card they have was pretty clear in the center of each sentence and blurry on both ends. Tori noticed that I now wear metal frames with nose pieces. She thinks that the fact that the lenses are closer to my eyes with the plastic frames than the metal ones may be the cause of the problem. She said some people can get used to it; some do not. She said we may have to “re-style” – meaning, I may have to choose frames with nose pieces. I agreed to wear the glasses for a week, but I could tell when I got home that I could not read the print on the computer screen well unless I tip my head way back. I’ll go back on Saturday.
January 29, 2016 I returned to the store on Plainfield and picked out new wire frames with nose pieces for both the daily glasses and sunglasses. Mary said they would not charge me if the frames I chose were more expensive than the plastic ones I had originally chosen.
February 12, 2016 I called the store to see if my glasses were in. Mary said they were not, and she said that she had had to get Nikki’s approval before they had ordered them. She said Nikki approved them the day after I came in and picked them out. She gave me the phone number for her manager, Nikki. I called her, reminded her of who I was, and asked when my glasses would be ready. She did not give a straight answer; she said they would call when they had them, and said my pairs were considered “hot” so they would call right away. I asked how long it was going to take and she said it usually takes a week. I told her it had been two weeks already and she said they were doing all they could. I thank her and hung up.
February 20, 2016 No call from Pearle Vision. Sent an email from the website and copied all of the text above. http://www.pearlevision.com/pv-us/why-pearle-vision/email-us
customer service terrible attitude
One of the WORST customer service ever experienced. This place should learn how to treat customers. I went to this place with my 2 kids 9 and 10 years old my daughter have some cough. We filled the form and stepped aside for pre-test this lady came with Lysol and sprayed the whole place right in front of us where we were sitting. Then Dr. Came and asked me is something wrong with my daughter at that point I decided to walk out. No apologies of any sort was given. Terrible service. Terrible service. Terrible service.
unethical practices
It was time for a new eye exam and new glasses. Approximately 7 years ago I went to Pearle Vision and had a wonderful experience. The glasses lasted me 7 years! Why wouldn't I go back?
Big, big mistake...
I went to the store located at 1330 Boston Post Road in Milford, CT. [protected]. Had an appointment with the eye doctor located in that store. Received my new prescription and went about purchasing my new glasses. The glasses were not cheap - $789.00!
The glasses come in the following week and I have difficulty seeing out of the them, especially the left lens. Am told by Ted, the technician, try to get used to them. I did that for a few days, on and off, because I couldn't really see out of them, and went back within a week. I talked to them and we decided to change the frame (which as a consumer I am allowed to do) and we decided that the progressive lens was too high. They were sent back to the lab so the progression could be lowered. The following week the glasses arrive and low and behold, I am sitting in the store telling them I cannot see out of the left lens, still! Once again, am told to "just wear them and try to get used to them". I leave the store with them on my face, start to drive down route 1 where they are located and cannot get them off my face fast enough. I can't drive with these on. I can't see!
I go back to the store within a few days with the same complaint and they tell me to go see the eye doctor again. He takes me that afternoon and tells me my vision has changed since he examined me 3 weeks ago. Huh? Really? He thinks I might have diabetes and wants me to come back the following week for another examine.
I immediately go to Crystal, the manager, and tell her what the eye doctor wants me to do. I am concerned because my 30 days (bogus) exchange policy is going to expire. I am assured that I have nothing to worry about and she will note that in my file.
I come back the following week, have my eye exam and, lo and behold, no diabetes! Of course, I don't have diabetes - the prescription was too strong! He writes me a new prescription.I go to Crystal with the new script and things are looking good. Keep in mind, my 30 day exchange has expired.
Crystal calls me the following week to tell me that the lab called her and I now owe them an additional $179.00 if I want my new lenses. What? Are you kidding me? They have had my $789.00 for 5 weeks now and I have nothing other than a balance on a credit card and now you want an additional $179.00? I just about lost my mind. She told me that because this was the third time these glasses were at the lab, they only cover the first 2 times - the third time is on me! I asked her where it states that on their website or in their store? There is nothing that states that. I told her I was not going to give them an additional $179.00 and to return the glasses to the store.
The glasses are still at the store with no additional follow up from them. Obviously, they could care less. They have their $789.00 and I have nothing which doesn't seem to bother them.
I decided to go to the top and wrote a 2 page letter to the CEO of Pearle Vision, Mr. Peter Bridgman in Mason OH. I expressed my dissatisfaction with the way I was treated, etc. and asked that he intervene so this can be resolved. I feel as though my glasses are being held hostage as they have my money AND my useless glasses and want MORE money from me to resolve this.
I sent the letter certified, return receipt requested, and guess what? The letter was signed for 2 weeks ago and I have never heard back from Mr. Peter Bridgman or any one else from his office. I guess they are all very busy and could care less about their unethical treatment of a consumer.
Where does this go from here? I guess I will call my local news station and see if they can help a consumer and then I guess to small claims court.
In this day and age, a senior citizen such as myself (or anyone else for that matter) should not be treated the way I have been treated by Pearle Vision. But it appears that the local stores, all the way up to the CEO's office, could care less. They have my $789.00 and I have nothing.
incompetent, inefficient and terrible customer service
On October 10, 2014 I went for an eye exam and new glasses at Pearle Vision store located at 4259 N Harlem Ave. Norridge, IL. 60706 Tel: [protected].
After the first exam and a couple of week later I got my new glasses, I was only able to read the small print but the middle or long distance was blurry and out of focus. After going back to the store explaining the problem to the Manager, the decided to replaced the lenses. Two weeks later I received the glasses with the new lenses. I was able to read the small print fine but the middle and long distance were still blurry and out focus. This was all at a cost of $400.77
I went back to the store and this time they decided to performed another eye exam and not to my surprise the prescription turn quite different then the first. This time the added the antiglare option at $63.00 extra. Two weeks later I was fitted with the new prescription glasses. This as before I was able to read the small print fine with the bifocal but the mid range and long distance were still blurry and double vision. Again after complaining I was told to ware the glasses for a period of time as to allowed my vision to adjust to the prescription. This time I was not able to go back to the store due to a trip that came up unexpectedly. I was only able to use the glasses for reading but when it came to driving I had at time use a pair of none prescription reading glasses instead. I had decided to have another glasses made with a different eye glasses store at a fraction of the cost. Not to my surprise I am now able to read the small print, mid range and long distance perfectly.
Since I had been travelling a lot, I was not able to go back to the Pearl Vision store until this date.
I figured that since they already have a history of the problem I have had with their prescription, that they would at least have the decency to try an correct the problem by checking with the lavatory technician who was responsible for making this lenses. All I was told by the manager of the store, Vivian Uriostegui, that they could replaced the lenses again at an additional cost $174.00. I am now out of $463.77 and a pair of glasses that I have no use for.
used frames, stealing and liars
Upon looking more closely my "new"prescription glasses, I discovered that the store had sold me the used store frames that I had tried on and at full price. I noticed that the frame was scratch on the bottom part. I went back to report the issue and they
ordered a new pair. I asked them why they would do something like that and they told me that I needed to request a new pair. I told her that no customer expects used frames when ordering and paying $500.00 for new ones.
I went back (3 weeks later) to the same store to exchange the glasses because the ones I bought were to tight and they were giving me headaches. The store manager Mike Chapmas was agitated to see me asking for a replacement. He told me to look around the store to find another pair. When I found a new pair I was told by him that the new frame must have the same price otherwise they will keep the difference in payment. I paid for original lenses $500.00 the new frames were going to cost $167.00 so he told me that Pear had the right to keep the difference because they were giving me another glasses. I couldn't believe what the manager was telling me and asked him to show me that in writing. He showed me a piece of paper that said you have 30 days to exchange or return. I told him that his piece of paper didn't say what he was saying. He kept going and going until I told him that I worked for an insurance company and knew what he was doing.
This is fraudulent and deceptive practice that is illegal...They are doing this to its customers. This company needs to be reported and audited.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have no complaints about this store the were very helpful when other so called one hour stores at the same mall didn't help at all . I spoke with Maggie and didn't have any problems. I will be a return customer
customer service
Ordered glasses and they were not ready on time. Yes, delays happen but the reason seemed absurd to me. Understaffed technicians. Absurd because there was an abundance of sales staff. Maybe they need to hire more techs and cut down on sales personnel. There were plenty around and only one other customer. I suppose what irritated me most was the girls attitude. Polite, tongue in cheek, as if I was a child asking a ridiculous question! I asked to speak to the manager who said he would look into the matter but seemed to care less. Guess they figured they made the sale, which they did. But they will not be making any more money off me, nor will any of their sister companies. I will go to a private office in the future.
The complaint has been investigated and resolved to the customer’s satisfaction.
fraud-switch
Upon ordering and paying for new prescription glasses, I discovered that the store had sold me the used store frames that I had tried on two days ago and at full price. I asked why did they do this and was informed that customers must request new frames upon purchase or would otherwise be given the used store frames that customers try on. I couldnt beleive this. First no customer expects used frames when ordering and paying for new ones. Secondly, there was no indication of this "policy" either posted or stated by the salesperson. This is fraudulent and deceptive practice that is illegal.
The complaint has been investigated and resolved to the customer’s satisfaction.
Thank you for sharing your feedback. I believe you may have already contacted us regarding your concern and, if so, the management team is aware and should be getting in touch with you soon. If you have not already contacted us, please email your contact information to iCare@PearleVision.com so that we may further assist you.
poor customer service
WON A FREE PAIR OF GLASSES FROM A LOCAL OPTOMETRIST AT A SCHOOL FUNDRAISER. HAVE USED PEARLE VISION FOR THE PAST TEN YEARS. WANTED A COPY OF MY PRESCRIPTION TO FORWARD TO DOCTOR. PEARLE VISION EMPLOYEE ALICE GAVE ABOUT A HALF DOZEN EXCUSES AS TO WHY THEY COULDN'T FORWARD INFORMATION OR GIVE IT TO ME TO BRING. SOME EXCUSES INCLUDED 1) PRESCRIPTION TOO OLD 2) ONLY KEEP RECORDS FOR 3 YEARS 3) EYE DOCTOR NO LONGER WORKS THERE 4) COPY OR FAX MACHINE BROKEN . FINALLY TOLD THAT IF THEY COULD FIND PRESCRIPTION, IT WOULD COST ME $30. TO GET IT. i WILL NEVER USE THEIR SERVICES AGAIN AND BE SURE TO TELL MY EXTENDED FAMILY AND FRIENDS ABOUT THEIR POOR CUSTOMER SERVICE.
The complaint has been investigated and resolved to the customer’s satisfaction.
customer harassment, rubbish customer service, mis-management and hippa
(Read Full Complaint till end***)
Before going to Pearle Vision, I faxed them the copy of my Health Insurance card to verify that the eye exam is covered. They confirmed in Affirmative and I went to the Store.After the Initial Check-up they asked me for $40 for Dilated Eye exam as this is not covered by Insurance. WHY did they not tell this before.?This CASH would have been a bonus for them. But I put them on hold and asked them to check with insurance again if the Dilated eye exam is covered.I heard the Service clerk & Doctor murmuring about the Dilated Exam fee.They NOW have fancy Term for it called "Co-Pay" which is understandable. They Knew that my Insurance covers 100% of the expenses...How come a part of the exam becomes co-pay now.? .Finally Doctor examined me as she had already Dilated my eyes.But they refused to Provide me a copy of the Tests done.
***************
WROTE TO CORPORATE PEARLE VISION:
" On March 16, 2011, I visited this store for a check up, After the Check up the staff (JO****) and Other, Did not provide me with a copy of Test Result, Doctors Findings and report. They told me to Contact CorporatePearle Vision website to reach Office as HIPPA Prohibits release of my own information to me. I need Complete Detail results of all examinations with the Melania Napolitano( OD) And the Puff Test and other Tests for Glancoma.Thank you.
Should you have any questions Do contact me."
CORPORATE Replied: ( But Nobody got back to me fromLocal Store)
"Thank you for contacting Pearle Vision.
Due to privacy concerns, I am not able to provide your prescription via the Internet. However, I have forwarded your request to the doctor’s office, and someone should contact you within 24-48 hours. If you are not contacted within the time frame provided, please do not hesitate to contact the store or us again. (For your convenience, the phone number of the Pearle Vision store located at Atlantic Avenue S/C is [protected].)"
THEN: I called April 7th at 1-800 number. ANd the Agent told me that He is surprised that a Franchise has nothing elase to do with corporate except for the Namepearle Vision. They are independent business as SAP Opticals (Susan is GM) AND they have the report and have to release it. We cant do much here.
CALLED Local Pearle Vision and asked for the owner SUSAN, but the staff would not tell me the Owner name or her superiors name. THen I asked then to get me the Optirician. Obtrician was nice and Heard the complaint and within 5 Minutes Jo**** called me back Asking me to come down to sign the release Document with ID. I asked if I could fax it over, But they said No We need Original Signatures Because of HIPPA Requirement. *** ON Asking why did you not gave me the release form to sign when I was there for the Eye Check up! Again they are fooling me by saying It has to go thru Corporate Pearle Vision.Wheare the coprporate pearle Vision Denies this process.
This is non Sense.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi I'm Theo with Pearle Vision,
I am so sorry that the process seems confusing. Please visit the store and they will be happy to release those records for you.
Please let me know if there is anything I can do to assist.
Thank you,
Theo
icare@pearlevision.com
glasses
sunglasses did not keep the sun out of my eyes, they were way too tight for my head they hurt and I got headaches from them. I couldn't focus with them because they were contoured to fit against your face
I went back to the store several times, but the owner Jerry kept insisting that I had to give it time to get used to them. I told him I was getting headaches etc. He said he would tint them darker and try that first,
I picked them up on Sat the 19th of Mar. I called them today 21 Mar and said I was returning the sunglasses and that I'd be there after work. When I got there he ignored me, he wouldn't come to talk to me. He started hollering loud enough for everyone to hear him that NO NO NO absolutely No he was not giving me a "free" pair of glasses. I told him I had the Pearle Guarantee and he wouldn't talk to me.
Then He came out and locked the door and he kept repeating: "I just want to go home, I just want to go home".
I had to sit in my car and compose myself before I was able to drive home to Philadelphia I was very upset
I've never been spoken to like that he treated me like dirt.
The complaint has been investigated and resolved to the customer’s satisfaction.
sorry that everyone is having a huge problem with Davis. They are terrible. Did you know that the same frame and lenses you paid hard earned money for Davis vision supplies to davis medicaid patients for free. you know all the welfare patients that drive huge suv and mercades benz and have cash bus. makes me sick. and if a private davis member brakes there frame or lenses no warranty but if a welfare patient brakes them they will keep replacing them for up to one year. nuts
Hi, I'm Theo with Pearle Vision.
I'm sorry to hear you had a bad experience. I will be happy to contact the store to see if there is anything I can do to assist. Please email your name and contact information to me, Theo, at icare@pearlevision.com
Thank you,
Theo
icare@pearlevision.com
bait and switch
Pearle Vision advertises Buy One Pair, Get one Free. With or without insurance, they mean $100.00 off the second pair of frames. I purchased two pair anyway for nearly $500.00 with the designer frames having transition lenses. When I returned later to ask why my lenses do not get darker in the sunlight, the rep grew defensive and used an ultra violet light machine to prove they would tint. I didn't deny they tinted, but not enough. My friends have transitions that turn as dark as sunglasses. He told me I could pay even more for sunglasses because Pearle Vision only has one tint color for transitions. (Whereas other stores have grade options). I guess I have to stand in front of a laser beam to get my money's worth.
awful place to buy glasses
Pearle Vision not a good place to purchase glasses, the state that they offer a 30 day guarantee on glasses, but within that 30 days if you decide you do not want the glasses, THEY WILL NOT GIVE YOU A FULL REFUND, and put restriction on any exchange to want to make. What a wasted experience dealing with this store in Langhorne, PA. Do yourself a favor and go to LENSCRAFTERS, 90-days UNCONDITIONAL GUARANTEE, no hassle, no question ask, if you don'tlike the glasses after 90 days you can have a full refund, or exchnage the glasses for another pair.
bad service
I bought a pair of DKNY glasses from Pearle 3/09 while they were having a 'sale'. Glasses were buy one get one. I bought a pair of bi-focal DKNY and a pair of prescription sunglasses. I went and picked up both pairs but they tried to give me the sunglasses with chips in the glass! That should have been my first clue, 15 months later, the hinge on the DKNY glasses broke and they won't repair them because I didn't get a warranty! So, since I didn't pay for a warranty to protect myself against their poor workmanship, I now have to pay out of pocket for a brand new pair of glasses. Never again will I shop at Pearle and I will advise everyone I know not to either.
they have no idea what you did with your frame 15 months later. wow come on. even if you buy a mercades you still have to take it in and pay for the upkeep. its not the offices fault your frame broke. call the manuf. of the frame. I'm sure when you call they will laugh at how long you have had them
learn how to take care of your glasses, thats why prices go up because of people like you who wear glasses for that long and then something happens to them and you think that you deserve a new pair when its your fault, what a [censored]
late prescription, wrong prescription, glasses not delivered
Yup, everything you've read is true. I went to Pearle to replace some glasses I already. They said they needed 12 days and never called back. I called them after 14, and then they gave me the wrong glasses and not the others I had ordered. The salespeople tried to tell me that I was wrong (i.e., that I had not been using the same glasses for over a year). A true and complete scam that everyone should stay away from. Easily one of the sleaziest companies going.
The complaint has been investigated and resolved to the customer’s satisfaction.
fraud alert
I have used Pearle Vision for my families vision needs for over five years. I have spend in excess of $3000.00. I usually get our pupil measurements at the time of the exam. I called today and the staff at Cartersville, GA refused to give the information to me. I spoke to Mary Ann the manager and she said it was a NEW company policy to withhold this information. I stated that I owned this information and may file an insurance complaint with Mr. Oxendine, Georgia Insurance Commissioner and the Better Business Bureau. Mary Ann offered to put in lens for only $20. She never offered such an enticing price in the past even when I explained that my purchased had exceeded my insurance coverage. So I can only get a killer dealer when I may seek eyewear from the internet?
YOUR A FRAUD!
horrible service
Pearle Vision is the WORST! We made the mistake of going there last year and have had nothing but trouble. First off, they had me pick out glasses and contacts. Then 6 weeks after I bought them called me and said that they had "misread" my insurance benefits and will have to charge me an additional $150. But since they "felt bad" they would only charge me $120. They wouldn't let me return any unopened boxes of contacts or work with me on the issue. Then a couple weeks after that, they called to tell us that they needed to charge an additional $30 for my husband's glasses because of the frame. And...we used their credit card so we could have interest free payments for six months. Guess what...we got charged interest. I called the credit card (GE Money) and they told me I would have to work it out with the store. Pearle Vision told me that I would have to work it out with GE Money. I wrote a letter to corporate to complain and they told me that they couldn't do a thing. And the final straw...we decided to get my husband's contacts elsewhere and asked them to fax over his script. They have the wrong date on file. They say it is two years old, even though our receipt says it's less than 1 year. IF YOU SHOP PEARLE VISION, BE PREPARED TO BEND OVER!
The complaint has been investigated and resolved to the customer’s satisfaction.
Pearl vision Bait and Switch.
Ordered crizal lens and received pearls own brand. How can a pearl vision do this to customers. what can be done to stop there bait and switch.
Pearle vision bait and switch
Went in to Pearle for the two for one deal, but after selecting frames was told the second pair would be discounted to a max of $200.
When I asked which frames with lenes were less than $200, I was told there were done. So the deal is not second one free, but rather less tha half price off the second. Re-read the add, and the only relaivent fine print was "Some restrictions may apply"... I have a normal prescription and was not getting bifocals or special lenes, so aparently that means the "resrtictions" apply to all glasses.
defective eyeglasses
My wife and I both bought glasses at Pearle Vison and in less than 5 months my wifes pair had the coating on the lenses coming off. We went back to the store and they said we would have to pay for 50% of the cost. This is after a clerk stated that it should never had happened. We are going to contact the headquarters and complain but reviewing other complaints this appears to be a futile effor. We will now take our DRs advice which was never go to Pearle Vision. My pair always shows a blue tint but I am living with it.
The complaint has been investigated and resolved to the customer’s satisfaction.
learn hoe to take care of your glasses [censored]
scam
Just over the year warranty, my glasses started to get stess cracks at the join of the arm to the frame. I took them back and they blamed me (I have worn glasses for 30yrs)and were rude. After I threatened to tell customers how they would not repair this for free they relented and agreed on a "one time only no guarantee". Well, it is 6 months later and my new lenses are cracking. This has never happened to any glasses I have had and I will NEVER go to Pearle Vision again and I am telling anyone who listens not to go there.
The complaint has been investigated and resolved to the customer’s satisfaction.
Had eyes tested and said they would put the paper work thru. It is now going on the l8th week and I called them they said they did the work wrong and now will be 6 to 9 months before I see my reimbursement for this. I have been to your place before and I will tell you if this is not resolved soon I would not recomend you to my friends and family and also will call the Better Business and put in a complaint there.Date I was there on 9/18/09 the servi ce was E&M Detailed/LC/30 optamap plus, refraction, visual f. The woman I talked to was suppose to be ahead of the office. If this is not enough maybe I should call the public pulse and let them know what kind of practices are going on here.
learn how to take care of your glasses [censored]
Hello, I'm Theo with Pearle Vision. I am so sorry you are disappointed. I'd like to hear more about your experience to see if there is anything I can do to help. Please contact me at 1-800-YES-EYES or email me at icare@pearlevision.com. Thank you.
rip off
Pearle Vision makes you pay the full price up front. Then, sometime much later, you get your glasses that are probably wrong. I paid $550, got the glasses 3 weeks later. One pair was right and one pair was wrong. The company has been "using" my money for 5 weeks and I only have one pair of glasses. Also, they do not order new frames. You purchase the ones they have in the store that you, and who knows how many others, have tried on. I'm still waiting for the second pair. I won't be going back again in this lifetime or my next !
The complaint has been investigated and resolved to the customer’s satisfaction.
I am writing to you to tell you my experience with Pearle Vision in Reynoldsburg. Firstly, I have never purchased glasses anywhere except Lenscrafters, where I’ve never had even the first problem and received my glasses in two hours. My last purchase was in 2005 and I purchased no-line bifocal l lenses and blue Armani frames. The total cost was $485.00
I tired of the blue frames and when I was your “buy one get one free” advertisement thought I could buy a new pair and also add a pair of prescription sun-glasses to my wardrobe. I know “nothing is free, ” and should have realized that this offer was too good to be true.
I could see perfectly out of my “old” glasses, but because the prescription was more than 4 years old, was required to get an eye test. I did; the prescription did not change. As I came on a Saturday morning, I had to wait quite a long time to choose my frames. I did notice that except for one style of Versace frames, you really didn’t handle any designer frames. I chose the 2 pairs I wanted. I was told the charge was about $710. Needless to say, I was shocked, as my last single pair was $485.00 Right then, I should have said, “No, thanks.” However, thinking that maybe I wasn’t up on pricing and due to inflation, I paid the required amount. The next events I will relate to you are divided according to the number of times I have had to return to your facility:
1st Time-to pick up glasses, only to find that the second pair was not the frames I ordered. So, we went through the entire process again, ordered the second pair, and I took the first pair home.
2nd Time-to return the first pair, I could not see out of them.
3rd Time-to pick up both pairs of glasses
4th Time-to return both pairs of glasses, I could not see out of them. After much time spent, it was discovered that I wore Varilux lenses and my eyes could not adapt to the “cheap” lenses Pearle Vision was trying to pawn off on me for $710.00 I was told that to get the upgrade I would have an additional cost. I put the $181.48 on my credit card.
As you can see, the TOTAL charges for my glasses, (which I don’t even have and it’s week 5), including the exam, is well over $1000. I am not happy, for I could have went to Lenscrafters and gotten 2 pairs of glasses for the same price. (Yes, I did go to the Lenscrafters in River Valley Mall and check out their prices.) Pearle Vision is NOT buy one get one free, Pearle Vision is let’s use inferior cheap products, raise the price on the first pair, and make the customer THINK they are getting a pair free. What a rip off!
I think Pearl e Vision represents the despicable side of American business. Pearle Vision will most certainly NOT get me as a return customer, nor my family, nor my friends, nor my co-workers, nor anybody who reads my blog or Facebook online. If I can even prevent one other person from being ripped off, my job will be complete.
Any optical business, except for the online companies, uses off-the-shelf frames. They are cleaned, disinfected, and any screws or bad adjustments are fixed in the lab. This is not specific to Pearle Vision.
Most also make you pay up front. Why should they tailor-make a product for you for free that they cannot sell to anyone else if you don't come in and pay for it later?
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