Pearl Vision / Scam and cheating
Even though new frames and lenses had not been ordered by the store, and I canceled the request the next business morning I was told that they never refund money; it was theirs to keep (per manager). Though countless messages were left for the franchise owner, and a faxed letter was sent politely requesting my money not be held hostage, no one has replied.
Basically, they stole money from me and guess what, there isn't anything that can be done. It is their business practice at the Woodstock, GA location and my fault in not knowing who I was doing business with prior to trusting them.