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Peachtree / broken mortise lock

OH, United States

I had purchased a Peachtree patio door about 8 years ago. I paid almost $3, 000.00 back then. I thought I was buying a great product and buying with a co. that had great service. Well now that the Mortise lock has broken over a month ago and I have been sent the wrong instructions and wrong parts to replace it. And dealing with their customer service has been an experience I have spoen with 2 different supervisors that have been of no help. I have never seen a co. that doesn't know how there products work. I know what parts I need and how to fix it but its not possible.

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