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Peach Direct

Peach Direct review: They are scam artists! 84

L
Author of the review
12:00 am EST
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This review was chosen algorithmically as the most valued customer feedback.

I ordered from peach direct on December 9th, 2006. I ordered 2 xbox 360's and a 19inch HP computer monitor. My order status has been order pending shipment for 2 weeks. So I started to get suspicious and did a search on the company name. After reading all of the complaints about the company not shipping your order and all of the run around they give you and all of the excuses and lies, I called peach direct. They started feeding me the lies that I read they gave other customers. When I brought this to the customer service rep's attention, she immediately began to get nasty with me. Saying that the disclosure says that it will take 3 business weeks, then 21 days, then it will be shipped by the 3rd week (not business week). When I asked her why they are lying to their customers and telling them 2-3 weeks, and their disclosure says something else, she refused to answer me. When I requested to talk to a supervisor, she put me on hold, and came back on giving me another lie, and refused to let me speak with a supervisor. When I told her that was fine, I would call back later, and in the mean time I would call my attorney. She started yelling and I hung up. I will call back later, and I will continue to call daily or even a couple times a day. Don't get sucked in! If you get a letter or approval throw it AWAY!

84 comments
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Kevin
,
Jan 15, 2007 3:24 pm EST

They are terrible they actually were going to send me a statement for payment even though I had not received the product! This company is really REALLY BAD. They prey on people with average credit. I ordered before x-mas and it is now mid January and the product still did not ship. I emailed customer service and they DO NOT EMAIL YOU. They are worthless ### and should be out of business...I would suggest anyone who has had issues with them call their State Better Business Bureau...

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Queen777
Houston, Texas, US
Jan 11, 2021 9:02 pm EST
Replying to comment of Kevin

Contact The Consumer Fraud

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Jon Lutz
,
Jan 13, 2007 5:54 am EST

On November 1, 2006, my wife bought me a HP laptop(ie, model A) costing around $1400. On Nov 10th, a laptop showed up (ie, model C) costing roughly $800. I immediately called and told them of this problem (understanding they can substitute any product at any time for model of equal or greater value) and they were friendly enough and said they would send RMA labels to send the wrong computer back.

To get to the point. 15 phone calls to Peach and 6 calls to the finance company to halt payment, over 7 weeks. On December 29th we finally got a label to return the laptop we did not order.

They are still trying to bill us, even though they have the laptop back ( all fees were waived) and we have sent written letter to close and cancel the account. It has been the worst experience we have ever had with a company. We have since gone and paid cash for the same laptop Peach was supposed to send.

BOTTOM LINE, avoid Peach Direct at all cost. The company gives you the run around. And seems to be unwilling to send the correct item. Instead, sending an inferior product in its place and hoping the buyer will not notice the switch.

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