We're truly sorry for your negative experience,
PCSurplusOnline is an internet sales company. 100% of our sales come from eBay listings and website sales. We have a lot of daily freight traffic on our little side street and for liability reasons we are not setup with a retail storefront.
In regard to your statement where we never disclose a 'no pickup' policy, but we do:
Both our website & ebay state in their terms, that we do not offer local pickups at this time. Our front office has signs posted on all of the doors 'No Walk-In Sales' We do honor special request for large freight orders to be picked up on-location via a customers contracted freight provider. A local pickup fee is involved on these orders. The items must be pulled, wrapped, skidded, and strapped prior to being loaded. The pickup fee helps cover these costs.
If you would consider PC Surplus Online again in the future, we ask that you take a moment to check out our all-new website. As a thank you for your continued business, you may use our Group Code discount when you sign up for your new PCSO account. Using Group Code 'FRUGAL' at signup will net you %10 off every order you make.
Again we apologize for any inconvenience this may have caused you. In the future if need anything, and have special shipment or pickup needs, please call us directly and we will make our best effort to work something out. Toll-free 1866-784-4400 9-6PM M-F EST
PC Surplus http://www.pcsurplusonline.com