PCSecurity.com / Useless application / non-exsistant customer service
Purchased PC Security Shield (Internet security Pkg) . Installation required telecon with seller for effective installation. Upon installation, system instability continued. Transmitting EMail msgs to the PCSecurity Customer service link requesting assistance on several occassions, inclusive of error messages received by their system (as instructed in PCSecurity service protocol/instructions. was simply ignored or answered with a "canned" we will get to it type message was. The most impressive response(s) began with a message advising that the Conficker Virus had created a longer than usual response time to service inquiries --- This message was received in no less than 3 additional responses to service inquiries for about a month after the conficker virus identified. As it was apparrent there was no intention by this entity to address service issues I simply uninstalled the software, purchased a known effective competitior's software package and my system has had no issues whatsoever. I then contacted PCSecurity.com customer service and reviewed the difficulty I had experienced in addressing system errors with the software and the systemic instability issues, included my product key # and requested a refund. Made this request on no less than 3 occaisions in addition to a final opportunity for PCSecurity to mitigate the complaint. All communications were answered with the typical PCSecurity non response time and "canned statement of an excuse for thier inability to effecively address the issue. They do however request that you call them which I tried on 2 occassions and was not interested in the endless hold game.
Bottom line with these clowns is don't wast your $ or time. The system in my opinion appears to be a beta version and from my experience, the Customer service element of the service is pathetically overstated at best. After 60+ days it is apparrent that initiating a reversal of charges is apparently the only effective method of mitigation.