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PCH Games


can't redeem tokens

Complaint Rating:  20 % with 170 votes
20% 170
Contact information:
publishers clearing house
United States
I can't redeem my tokens to win prizes. Everytime I make attempt to do so, they tell me that I'm under 18 years of age . Please fix this error ASAP.
Complaint comments Comments (57) Complaint country United States Complaint category Other


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A  31st of Jan, 2011 by    +2 Votes
Sunday, 1/29/11
I have been unable to redeem tokens for a long time, playing PCH Mahjongg. Most recently, yesterday, while trying to push the button to register 10, 000 and 1, 000 - it froze each time. Tonight, the same problem. 600, 300, and 50 - all froze. What can I do?
Actually, this has been going on for several months. I just didn't write to you about it. I would like to be able to get alot of tokens to win some prizes. sasaloka@cox.net
N  16th of Feb, 2011 by    0 Votes
I have not been receiving tokens fot thousands of points, Also I have 911, 006, but can't redeem them Site says that I do not have enough even to redeem for 5 of Wal Mar . Clem1230@aol.com
N  16th of Feb, 2011 by    +2 Votes
complaint already posted
N  18th of Feb, 2011 by    +1 Votes
Why can't I get into PCH King .com games?
N  18th of Feb, 2011 by    +1 Votes
I can not get in PCH King.com free games.
N  23rd of Jan, 2012 by    +1 Votes
on pch game with pool, wheel tokens, i looked and under prize it said my sweepstakes won.
N  27th of Feb, 2012 by    0 Votes
I've tried so many times to redeem my tokens to no avail could you please tell me what's going on can I please have an answer my email is mariadefraga795@yahoo.com
N  2nd of Mar, 2012 by    +1 Votes
I cant redeem my tokens from pchgames because it always says I need to be a resident of the USA. The last time I checked Pennsylvainia was still in the USA.
N  12th of Jan, 2013 by    +3 Votes
the page of token prises, with tvs/cammras ect, pops up and leaves. another thing the other token redeme page, with gift cards, i have tried a dozen times, nothing! cgrdich@yahoo.com
N  8th of Mar, 2013 by    0 Votes
I appreciate PCH, being a vehicle for advertising, saving the corporations hundreds of thousands of dollars in advertising thru other avenues, PCH being such, I also understand the phenomenal odds for winning something, but...when you play the instant win games...and for a very long time without winning anything, it becomes a moot point, a waste of time, especially when the games that appear for you to play, constantly do not activate, say: an error has occurred game and game and game, after game! For me, I have lost the zeal for playing at all due to the length of time played, the length of time never winning anything, and the length of time the games appear, only to not let you play...KCarson.
D  30th of Jun, 2013 by    0 Votes
I hate your new casino game. I don't get nearly as many entries and never get enough diamonds to even go around the board. I think I'll just stop playing.
N  14th of Jan, 2017 by    0 Votes
@teris0277 I have been asked to redeem my tokens, over 500K of them, when I go to the site, it tells me I have 0 tokens
what gives...M.Baury 86dragn58@gmail.com. Please answer, does any body wins sometimes?????
N  11th of Aug, 2013 by    +1 Votes
We 'members' play to get tokens to enter to win and we play for the mere enjoyment of playing. Each persons' rating page shows how many games of each type we need to level up in a category. It basically reads play 8492 more sports games to level up, , but this is fraud because you are only credit play if the games is won. I believed what I read and suppose I played a quite a few hundred games of 9 ball before I discovered the LIE. Recently you made major changes touted as improvements to the website. I wonder if you have noted a decrease in active users since? Being constantly logged out while being active REMOVES any enjoyment
A  12th of Aug, 2013 by    0 Votes
tried to register for Klondike Solitaire but screen froze & won't let me register. Just another load of BS. Nobody really wins anything on here do they?
A  11th of Nov, 2013 by    +2 Votes
I am unable to redeem my tokens.Please can you be so kind to help me.much thanks, Elisabeth Clancy
N  1st of Dec, 2013 by    +1 Votes
I have played Prize Patrol on numerous occasions and usually have problems with the screen going blank and showing an exclamation point. Thus, I lose my score. It usually happens when the score is around 100.00. So far I have lost points on scores of 200.00, 110.00 and 65.00 to name a few. Tonight it happened again when I was at 100.00. It takes a lot of time to achieve these scores and I would like to receive the points I acquire.

I have also lost points on my total points when I switch from one game to another.

Thirdly, there is a discrepancy when diamonds are awarded - some time diamonds are not all awarded.
N  27th of Dec, 2013 by    +1 Votes

N  19th of Jan, 2014 by    +1 Votes
why do you have to give your tokens to enter a contest . isn't that like paying for an entry to a game ? why do I have to use my tokens to play other games where is my winnings they say you never have to pay to play. you play the games they say you won but they never pay out the winnings it seems to be a case of fraud the games I play keep giving me tokens and say I have done good. They ask to many questions why do they need to do this we cant ask them questions they never respond to our questions. they make you use their search to find codes but I haven't found any codes yet . they tell me if I don't finish the info for the game they will drop me they load up my email box everyday I only need one a day they can put all the games in one mailer there are to many repeats in the mail they will probably cancel this post lol
N  17th of Feb, 2014 by    +2 Votes
Not receiving all tokens that I won. Also says that I already played new vault game wh
en I hadn't yet.
D  29th of Apr, 2014 by    +2 Votes
This last week I lost hundreds of tokens. Even today, the tokens are not posing properly. I had almost two million. Now a little over one million. You have broken my trust in PCH. So, what are you going to do about it? If nothing, I shall file a complaint with the FCC. Mimi Fink - mimi.lafinca 4/29/2014
N  16th of May, 2014 by    +1 Votes
I cannot change my password. No email sent to my hotmail. What can I do.

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