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Pc Tools / Automatic Renewal

1 United States Review updated:

I bought PC Tools via the internet. Nowhere did the websire say that they would automatically renew it without my permission. But, they billed my credit card and renewed it against my wishes. This should be illegal. Nobody should be able to bill anyone's credit card unless they have explicit authorization from the cardholder. I would NEVER buy any of their products, again.

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  • Ra
      7th of May, 2009
    +1 Votes

    I have had the same problem. I will not use their products ever again. They mislead customers and they know it. This has happened to me 3 times on 3 of their different products. No thank you. Bad Business.

  • Il
      24th of May, 2009
    +1 Votes

    Agree and would suggest that anyone who is considering buying any PCTools software thinks long and hard.
    Also suggest you check out the many sites which report on similar problems e.g. /URL removed/ and
    I am now taking action through my credit card fraud/complaints procedures.

  • Dl
      3rd of Jun, 2009
    0 Votes

    After reading your complaint, I logged into my PCTools account, which was created when I purchased the product online, and found that my subscription was set to automatic renewal. I also found that there is a process within the account features to turn off automatic renewal, which I did.

  • Pr
      2nd of Dec, 2009
    0 Votes
    Pc Tools - Credit card debit

    I have hust had €29.95 taken from my credit card by pc tools. It has been 3 years since I used their service.
    I can not find any way of contacting them to get a refund. How is it possible in this day and age that they can take money from my account with no authorisation?

  • Da
      20th of Feb, 2010
    +1 Votes

    Same problem. I do not recall anywhere any disclosure of PC Tools auto-renewing a subscription annually. It's underhanded, if not illegal

  • Ba
      11th of Apr, 2010
    0 Votes
    Pc Tools - I forgot my answer
    my own computer
    Apt-104-3400 Eglinton Ave E Scarborough
    Phone: 6476286389

    hello, I buy your pc tools Antivirus Software, but I forgot my Activit key, in online service, plz send me my key ok, this is my e - mail address, ok plzzz send me thanks

  • Ba
      15th of Apr, 2010
    0 Votes
    Pc Tools - i forgot my password
    no company i want my key
    Apt-104-3400 Eglinton - Ave E Scarborough
    Phone: 6476286389

    Hello, I 2nd time sending time Complain i not recived ur mail I want my key If you send me mail what's your name sending mail, your sending name is complaints Board so not recived your mail plzzzzzzzz send me my key number plzzzzzzzzzzz, thanks

  • Ni
      7th of Jun, 2010
    0 Votes

    PC Tools are total crooks - do not deal with them.

  • Ka
      5th of Jul, 2010
    -1 Votes

    by login to your pc docter account and clicking your serialnumber you go to a page wher you can turn off automatic renewal. Good luck everyone!

  • Il
      6th of Jul, 2010
    0 Votes

    kabouter - all will need more than luck because the turn off facility does not work -just keep checking your bank account and you will see that it is another ploy to continue with the scam.
    PC tools work on the basis that we are all suckers and that as they continue to get away with it there is no reason for them to stop being crooks. Just keep spreading the message and you never know they may eventually get the payback they thoroughly deserve - e.g. a stretch in Dublin jail.

  • Ha
      1st of Aug, 2010
    0 Votes

    My MasterCard has been debited $ 29.95 without my approval.

  • Ah
      27th of Jun, 2011
    0 Votes

    I was sent an invoice after my credit card has been charged for the renewal. The invoice said they will refund if request is sent within 60 days, so I submitted the request. All I've got back so far was an automatic email claiming that a ticket has been raised and the average time of response is 24 hours. 8 days on I still haven't got any reply. I have sent another email to chase the process but that appears to have been ignored as well. Their excuse for the automatic renewal is to make it hassle free. It doesn't seem to work that way if you don't want to renew. Stay away from them I'd recommend.

  • Ri
      29th of Dec, 2011
    0 Votes
    Pc Tools - unauthorised incasso

    PC Tools billed my credit card unauthourised and keeps itself unreachable for communication.
    So it is not possible to sort this out.
    I will have the incasso returned and will end the relationship with PC Tools

  • Mu
      7th of Jan, 2012
    0 Votes

    Have been putting unautorised charges on my Visa.When I call them they dont know anything about it.

  • Bu
      19th of Jan, 2012
    0 Votes

    Went thru same thing only the site wouldn't even take my login password and when I applied for a new one it never sent an email. I finally called support after 30 minutes and actually they were available at 2300 hours CST! After being transferred twice a had a Verrryyyy bad connection but managed to scream my email address and got auto-renewal canceled and received an email instantly. (Still no password!) You can't miss the fact that they really don't want you to be able to opt out. Actually Registry Mechanic was the only software from pctools that was worth anything. The others either didn't work well or took forever to open, bucked and chunked, etc. Oh well off to find another registry cleaner that takes paypal since they don't automatically kick my money out.!

  • Pa
      12th of Feb, 2012
    0 Votes

    i have one thing to ask anyone who is having the same problems as all the other reports with money being taken from their accounts and their banks saying it's "authorized, " did you read the agreements page? when you accept that page you could have given them authorization to use your card even more! I Also noticed that it uses spy-ware doctor SOMTHING THAT ISN'T THEIR PRODUCT, the best security I've found is "malware byts" which is free or you can give them a one time payment where it will run in the background instead of having to start scans manually, and "Microsoft security essentials" which is completely free but rarely gets noticed because it's made for protecting against everything except malware. also a program i like is "combofix" it looks for anything that is bad on "MAIN" files but your security cannot be on when it's looking because it interferes.

  • Ca
      12th of Jun, 2012
    0 Votes
    Pc Tools - I am not happy to say the least
    PC Tools
    United States

    This unauthorized charge was on my debt card and when I tried to find out about it I got this web site and I am not happy to say the least...

  • Ja
      15th of Jun, 2012
    0 Votes
    Pc Tools - Avoid like the plague
    PC Tools
    United States

    29, 99$ was taken out of my checking account by my debt card and I don't know how they were able to do this because I did not authorize this transaction.

  • Dw
      3rd of Jun, 2016
    0 Votes
    Pc Tools - auto renewal on a product I cancilled last year
    5006 Ford Street
    Swartz Creek
    United States
    Phone: 810-635-0614

    Last year I accidently purchased a PC Tools software that I thought was for Malware. It was not and I have never been able to get any refund or the matter straightened out.
    Now, I get a charge on my credit card for $29.99 for an automatic renewal. I got an email a week or so ago and I responded that I did not want the product and that I want a credit put through on my Visa immediately. I have heard nothing. I want the $29.99 taken off of my credit card NOW. Because of the poor customer service from last year and the fact that I could not even use the software I ended up purchasing, I would like a full refund on that one as well. David Wolfe

  • Ma
      3rd of Jun, 2016
    0 Votes

    I've dealt with them before. 800-465-1852 is the customer support number. Get your refund before the 60 days expire.

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