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PC Richard & Son
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3.9 680 Reviews

PC Richard & Son Complaints Summary

484 Resolved
183 Unresolved
Our verdict: You can expect a very good level of service from PC Richard & Son. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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1:53 am EST
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PC Richard & Son they cant be trusted. bought frig.11/8 I used my pc card

I had promo for 12, months, they said it was 3.I know it was 12.Now charging me finance charges which they should have not.They cant be trusted.Bought frig.11/8 I used my pc card for th at purpose.12 months no interest.Joe botros Jr.8246 were very rude and felt like they did not believe me.Like I was lying/I will never buy a thin from PC again and I will tell all my people that I know about it.Joe botros Jr. 8246 cant be trusted!I cant afford their finance .I was going to pay it all off, but now I don't care they will get 18 a month till I die.

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PC Richard & Son p crichard & son

I sent my November payment to GE Money Bank on 4 November 2011. The representatives from GE Money Bank called me, asking for my October payment on 29 Novembe2011. When I told Joe Botros Jr. 8246 them that I had made the payment, they told me to authorize a check for my October payment. I hung up. They called and woke me up on 30 Novembe 2011 (a Sunday) and I told them the check had already cleared the bank. They told me to send them a copy of my bank statement to clear this up. I told them that they must be crazy that I would send them a copy of the cashed check, which I have done.

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PC Richard & Son I complained that I already have a 10yr warranty and this should still be active since the fridge is only 1 year old.

I was so upset that I called the service department to complain again. They were so embarrassed by the mistake, that they said they would give me a new fridge but I would need to purchase a new warranty contract as a result. I complained that I already have a 10yr warranty and this should still be active since the fridge is only 1 year old. They said replacing the fridge means ending my contract. I was so upset. I had no choice but to opt to wait longer for them to order the correct part and wait for the technician to fix the fridge. It's been almost 3weeks without a working fridge in this heat wave and I lost a lot of food thanks to pc richards! SAVE YOUR MONEY AND PLEASE DO NOT BUY MAJOR APPLIANCES FROM PC RICHARDS! YOU'RE BETTER OFF AT SEARS!

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9:06 pm EDT
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PC Richard & Son I am beyond disgusted and I do not want p. c. richard & son to get away with this and I doubt I will be the last! please help?

In Feb 28, 2011, I purchased the Duet Steam Washer and Dryer highly recommended by the P.C. salesman this Sept of 2011. The baren broke and they told me it would be two weeks for the service repair guys to come. They called two days prior to schedule an appointment and said one of the service guys was sick. We had to reschedule for the following week.

Three weeks later now, the service guys come and replaced the baren. I did my first load of wash and all this water was gushing out from underneath the washer. I again called P.C. Richard & Son to tell them what happened and I am quite annoyed as they tell me all they can do is send out the service guy again, but it will be another week. The day the repair guy is due to come he calls and said, "I am a different service tech and I called the two techs that were at your house last and asked them what repairs did they do?" The homeowner is now complaining of water coming out from the machine. The two techs tell the new tech, "oh yeah, we think another part was broken" or they somehow broke it, but they should have but didn't order a new part, or tell me for that matter. Now he has to order another part. I will never ever purchase another appliance from them again and I feel I should be compensated by P.C. Richard & Son. In June I purchased a $6, 000.00 Wolf range from them. You would think that they would be more then willing to help me out and what they should have done from the very beginning is replace my washer. I am beyond disgusted and I do not want P.C. Richard & Son to get away with this and I doubt I will be the last! Please help?

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3:58 pm EDT
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PC Richard & Son asked about my extended warranty and they said the supervisor charlie would never offer that and basically called me the liar,

It is now Oct 13th and I have called P.C. Richard to complain and they are in no way trying to accommodate me in any way. I have to take loads of laundry out to get washed (mind you I have two teenaged sons) at the laundry. Matt and I have told this to P.C. Richard and the supervisor of the service dept told me she would give me, at no cost for my hassle, a extended warranty on the washer. I call today, the 13th of Oct, and want to know when my part will be in. They put me on hold for 20 mins and said it's in and will come on the 18th to install. I asked about my extended warranty and they said the supervisor Charlie would never offer that and basically called me the liar, and oh well, we don't do that sorry and someone will be there on the 18th.

I will never ever purchase another appliance from them again and I feel I should be compensated by P.C. Richard & Son. In June I purchased a $6, 000.00 Wolf range from them. You would think that they would be more then willing to help me out and what they should have done from the very beginning is replace my washer. I am beyond disgusted and I do not want P.C. Richard & Son to get away with this and I doubt I will be the last! Please help?

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P.C. Richard
Farmingdale, US
Oct 26, 2011 8:22 pm EDT

Dear michellent:

Please e-mail me at social@pcrichard.com with your name, contact number and invoice number with a reference to this page so I can personally assist you. Thank you! - Allison L.

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PC Richard & Son &. private sales letters buyer beware!!!

Be VERY wary of these people! They are RIP OFFS of the highest order. Joe Botros Jr 8246 told me that I would be interest free for 15 months, after which my payments would begin to include interest. What they DIDN'T tell me was that all that interest was accruing and that when it kicked in I would be hit by deferred interest in the sum of almost $1100.00! NONE of this is listed on your monthly statement page, mind you". It’s a separate page (to which they conveniently never direct you! You really have to hunt for it;.) THEN you’re hit with a brand new 26/.99% interest rate! You read that right! 26".99%! Even though I have automatic payments, so I'm never late! This is now by far my most expensive interest account, . They make CitiCard look like Mother Teresa/. PLEASE! If you have an account with these people PAY IT OFF FAST?. Then find another provider! These people have a hole where their souls ought to be, . ".Private sales letters Buyer beware!

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P.C. Richard & Son Service
Farmingdale, US
Oct 23, 2011 12:20 am EDT

Every bill sent by GE Capital (formerly GE Money Bank) contains, in large writing, the end of the promotional period and that interest is accruing on the account.
The sales person, the company nor the bank have reason to embellish or lie about the promotion as it can stand on it's own as a leading promotion in the industry. The consumer gets to purchase an item without interest for the length of the promotion (in this case 15 months), so long as the balance is paid by the end of the promotion. I can understand your frustration and want to help. Please contact me directly at rickg@pcrichard.com.

Ramelle
Ramelle
Weed, US
Oct 22, 2011 5:24 am EDT
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No crybabies ThewayItIs. The nerve you're hitting is whining for moderation. You want moderation, seek another site.

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TheWayItIs
, US
Oct 22, 2011 5:21 am EDT
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Sorry, don't work for them and never have AND I don't care to buy anything there. But when you indict a single person in many posts, there is clearly another issue here. I guess it's hitting someone's nerve.

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TheWayItIs
, US
Oct 22, 2011 5:06 am EDT
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Isn't it becoming clear that an OP has a vendetta against a Mr Joe Botros. I'm not condoning some of the sales practices at PC Richard, but they have survived every other consumer electronics retailer in the NJ/NY area. Webmaster: maybe it's time to monitor these posts and URLs in this string.

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PC Richard & Son my husband called nick stavridis 8241 to have someone come look at it and was told that it would take 1 week for someone to come here to look at it!

I purchased a Whirlpool Washing Machine on 9/8/11 and had it delivered on 9/10/11. I purchased it from paramus store because I could have it the next day and my washing machine was broken and I needed one right away (I have 6 people in my house to do laundry for). After completing one load of laundry and trying to run another, the washing machine would not work (the water would not come out of the machine). My husband called Nick Stavridis 8241 to have someone come look at it and was told that it would take 1 week for someone to come here to look at it! Someone came the following Tuesday to check the machine and said that it needed a part, and when I asked how long it would take to get it, they said about a week! This was unacceptable to me as I had a brand new washing machine in my house for 8 days that did not work and I was going to have to wait another 8

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P.C. Richard
Farmingdale, US
Oct 21, 2011 3:33 pm EDT

Dear Barbarart:

I am very sorry to hear you had a problem. I would like to work with you to help make things right and make sure you are 100% satisfied with us. Please e-mail me at social@pcrichard.com and include a reference to this page, your full name, contact number, invoice number, and further details of what happened so I may better assist you. If you prefer, you can also call us at [protected]. Thank you and I hope to hear from you soon!

Kind regards,
Allison L.
P.C. Richard & Son

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PC Richard & Son i have an extended warrenty and I called the service number on a friday and they did not respond until tuesday.

The refrigerator died. I had my refrigerator for 2 years and it just stopped working. I have an extended warrenty and I called the service number on a Friday and they did not respond until Tuesday. In the interim I had to throw away hundreds of dollars of good food. I sent your company a letter and it has been a month and the company has yet to respond. I am a senior citizen on a fixed income and I cannot afford to replace all of the food that I had to throw in the garbage because your company refuses to take responsibility for the refrigerator.
I would appreciate a response including reimbursement for my loss. Being on a fixed income I have to make choices between my medication and my food on a monthly basis. Your attention to this matter is of utmost importance to me.

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2:42 pm EDT
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PC Richard & Son the sleazy salesman joe botros jr. 8246 convinced me to purchase a tv, saying that the price was only $50 more than the store paid for it,

I should have known better, but I let a coworker talk me into going to pc richards. She thought we could get a better deal in the store. Wrong! The sleazy salesman joe botros jr. 8246 convinced me to purchase a tv, saying that the price was only $50 more than the store paid for it, great tv, etc. But it sells on almost every other store (Amazon.com, best buy, expo) for $300 less! Plus, now I have to drive out to the paramus store to pick up the 70 pound tv. Never again... Shop online for the...

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PC Richard & Son some kind of scam where they are running a credit check instantly on people and trying to get them signed up for a p. c. richard & son credit accou

There was one strange thing in this transaction: they seemed to have my name and address in their computer and insisted I had a P.C. Richard & Son credit account. I was 99.9% sure that I had never bought anything at P.C. Richard & Son so I didn't understand that and said he must be mistaken. I charged the refrigerator to my Visa card as I had planned, which turned out to be a good thing.

About fifteen years ago, I had bought a television for a friend by opening an account to get a discount and I figured maybe it was a P.C. Richard & Son rather than Best Buy or Circuit City. Later when I checked with my friend, it had been Best Buy, so I am now 100% sure that I have never purchased anything from P.C. Richard & Son before and still wonder if that is some kind of scam where they are running a credit check instantly on people and trying to get them signed up for a P.C. Richard & Son credit account.

My advice is do not let them talk you into that because you may need the protection provided by your credit card company just as I ended up needing it. Do not buy an appliance from them unless you use a credit card. Do not pay cash, do not write a check, do not use their credit services.

When I got home, I called the bank that handles their credit accounts and they checked by my social security number and they had no history of me every having any kind of account. This made me feel safer about possible identity theft but I am still not sure if this was an honest error or some sort of an attempt to trick people into opening credit accounts. I have no explanation of why I am in their computer system unless this is some kind of scam. The bank couldn't provide an alternative explanation, either.

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redsock1
Lantana, US
Sep 01, 2012 9:16 am EDT

My father was shopping for a car radio at the Enfield, Ct location. He never bought one. He then recieved a card in the mail and a statement with a $150 balance for the radio that he never purchased. He never activated the card. So in short, P.C. Richards issued, activated and charged the card for a purchase that was never made. Currently we are contacting GE Credit fraud department to dispute charge and state that the card was never applied for nor activated. My father is over 80, so when the sales associate asked him 3 questions, he didn't realize that they were apparently starting a credit application. This alone is shady, let alone the fact they THEY activated the card and charged thwe card for a non-authorized transaction. Be aware nowadays, every company is out to scam people, especially senior citizens. Even fast food employees are out to scam you 25 cents here and there.

P.C. Richard & Son Service
P.C. Richard & Son Service
Farmingdale, US
Oct 17, 2011 5:46 pm EDT

P.C. Richard has been in business for 102 years. We do business with honesty, integrity and reliability. While I do not know the specifics of the situation, I would first apologize for the confusion. Second, I can say that P.C. Richard does offer our P.C. Richard Credit card through GE Capital (Formerly GE Money). We often run pre-approved credit promotions very similar to the pre-approved credit offers one might receive in the mail. Like the mail offers, no credit checks are performed without information and consent from the consumer. I suspect that this is where the misunderstanding took place. Based on name and address of the consumer the bank will "pre-approve" a consumer for a P.C. Richard credit card. This is instantaneous at the time of sale. If the customer agrees, then the customer's personal credit information is obtained and a credit check is performed. Once again, this is only with the customer's approval. If a customer declines no personal information will be retrieved.

I hope this clears up the confusion and the mystery. Should you have any questions please email me at rickg@pcrichard.com.

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raymondau
Surfers Paradise, AU
Oct 13, 2011 3:17 am EDT
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expose them daily to the public so they don t have any where to hide anymore

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PC Richard & Son charlie suggested the normal stuff; use stainless steel cleaner [duh] but the cleaners did nothing..

I Bought a $2000 Samsung refrigerator from P C Richard & Son in paramus and within 6 weeks water was staining the refrigerator. Their answer was, it is cosmetic so there is nothing we can do. I said I have three other stainless appliances, unfortunately also bought at PC Richards, and none of them have stained. No response. Charlie suggested the normal stuff; use Stainless Steel Cleaner [DUH] but the cleaners did nothing. Samsung, get this, said try WD-40. OK I did, nothing. My advice is stay away from Samsung appliances and PC Richards.

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P.C. Richard
Farmingdale, US
Oct 21, 2011 3:42 pm EDT

Dear JohnKlein:

I am very sorry to hear you had a problem. I would like to work with you to help make things right and make sure you are 100% satisfied with us. Please e-mail me at social@pcrichard.com and include a reference to this page, your full name, contact number, invoice number, and further details of what happened so I may better assist you. If you prefer, you can also call us at [protected]. Thank you and I hope to hear from you soon!

Kind regards,
Allison L.
P.C. Richard & Son

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PC Richard & Son if there were other dents and I then asked him for $100 credit because the dents are so bad and show but he said no,

P.C. Richard & Son
Neighborhood: 317 Route 17 South
Paramus, NJ 07652
United States of America
I immediately stopped the delivery guys and called the store at [protected] and spoke to the manager, Craig Ruppert, who said that he would give me a $75 credit for the damage. While he held the line, I looked at the refrigerator again and more carefully to see if there were other dents and I then asked him for $100 credit because the dents are so bad and show but he said no, it was $75 or I could "refuse delivery" and they would send another one, that those were my "only two choices" and I had "to decide right this minute". Wow. He wasn't even nice about it, like it was my fault they sent a dented refrigerator and that my time sitting around waiting for delivery was no big deal and that I could just take another day off to wait for another delivery to correct their error.

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P.C. Richard
Farmingdale, US
Oct 21, 2011 3:27 pm EDT

Dear 234452:

I am very sorry to hear you had a problem. I would like to work with you to help make things right and make sure you are 100% satisfied with us. Please e-mail me at social@pcrichard.com and include a reference to this page, your full name, contact number, invoice number, and details of what happened so I may better assist you. If you prefer, you can also call us at [protected]. Thank you and I hope to hear from you soon!

Kind regards,
Allison L.
P.C. Richard & Son

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PC Richard & Son home depot didn't have a good selection so I went across the street to another p. c. richard & son and the salespeople were much more knowledg

I went to P.C. Richard & Son on route 17 south in paramus New Jersey on October 2011 to shop for a refrigerator to replace my old one and get the Energy Star rebate. I had trouble getting the salespeople Joe Botros Jr. 8246 in the kitchen appliance area to help me.Which I bought a tv from him. They weren't busy but they obviously didn't know anything about the refrigerators and didn't make any effort to be helpful. They weren't rude, just absolutely indifferent and unhelpful. So I left there and went up to paramus to check at Home Depot.

Home Depot didn't have a good selection so I went across the street to another P.C. Richard & Son and the salespeople were much more knowledgeable and helpful than the ones. In the size refrigerator I was looking for, I was told there was only one Energy Star rated model so on I purchased what was supposed to be a brand new GE refrigerator from them and set a delivery date in three days.

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PC Richard & Son if you decline the coverage the salesman ebadur khan 5952 needs to call over a supervisor who makes an second attempt at selling the insurance.

You get a pressured sales pitch for the insurance coverage, then they attempt to add surge protectors and cables not asked for. If you decline the coverage the salesman Ebadur Khan 5952 needs to call over a supervisor who makes an second attempt at selling the insurance. Overall a very poor experience, a purchase of a $2450 television should be painless, walk in, pay, walk out.

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P.C. Richard & Son Service
P.C. Richard & Son Service
Farmingdale, US
Oct 09, 2011 9:51 pm EDT

It is our commitment to customer service that makes us so passionate. If a consumer elects not to purchase extended service protection we will not be able to assist with a no charge service call after the manufacturer's warrany expires. Unlike our competitors we service what we sell with our very own factory trained service technicians. It is our 102 year commitment to our customers' satisfaction that makes us that way. When it come to the accessories, our knowledgeable sales counselors advise every customer on the accessories that will allow them to get the most from their purchase.

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PC Richard & Son When I spoke to the manager, james he said they were just following company policy which gives only 30 days to pay off the tv.

These thieves took a deposit on a Sharp led flatscreen which was on sale and re-sold it out from under me in less than 30 days. Then they told me they could only apply the money towards next year's model at twicr the sale price! I've never seen anything as slimy as this. Be smart and spend your hard-earned money elsewhere. You have been forewarned. When I spoke to the *** manager, James he said they were just following company policy which gives only 30 days to pay off the tv. I reminded this genius that 30 days had not yet passed. The slimy salesman Joe Botros r. 8246 who double-sold my set told me I could "take as much time as I wanted " and my receipt mentions no time limit on the lay-away. They sold my set, which was the last in stock, after only 3 weeks on lay-away! Shop elsewhere, please.

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PC Richard & Son the floor model was scratched when delivered, and I am still waiting for my credit... so long to a 20 year customer

First the delivered only the Washer . Then were supposed to deliver the Dryer and the base for the Washer, which they forgot the first time. Took the washer out on my deck flipped it completley over installed the pedestal, scratched the entire top of the Dryer...and.. when they re installed the washer..it no longer worked.

After much back and forth, they could only replace it with a floor model which I was tld was in perfect condition, and i was to recieve $150 credit. The floor model was scratched when delivered, and i am still waiting for my credit...So Long to a 20 Year customer

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TBpissed
Paramus, US
Sep 18, 2011 4:32 pm EDT

First the delivered only the Washer . Then were supposed to deliver the Dryer and the base for the Washer, which they forgot the first time. Took the washer out on my deck flipped it completley over installed the pedestal, scratched the entire top of the Dryer...and.. when they re installed the washer..it no longer worked.

After much back and forth, they could only replace it with a floor model which I was tld was in perfect condition, and i was to recieve $150 credit. The floor model was scratched when delivered, and i am still waiting for my credit...So Long to a 20 Year customer

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PC Richard & Son I received my ge money statement for pc richards. I was charged a late fee and my interest was sent to 29.99 even when my payment was made on time.

I received my GE Money statement for PC Richards. I was charged a late fee and my interest was sent to 29.99 even when my payment was made on time. I was informed that although it stated on the statement :due by 5pm eastern by due date" that on weekends payments must be made a day before. Now how would you know this when it states the terms on the statement? Are GE Moneys terms and conditions not legal and binding? They will credit my account next month... so I have to pay until they fix because they refused to issue an immediate credit and change my interest rate. I have filed a comlaint with the NJS Attorney Generals office and suggest all that got screwed do the same.

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GECapitalCares
Tempe, US
Sep 26, 2011 8:01 pm EDT
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I'm sorry you're experiencing problems with your account. We'd like to help. Please email me at gecapitalcares@ge.com with the following information:

- The full name associated with the account
- Mailing address associated with the account
- Your contact phone number
- Reference code DM 092611_pcr

For your security, please do not include your account number in your email.

Regards,
Nicole
GE Capital

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8:24 pm EDT

PC Richard & Son won't deal with them again

Buyer beware! P. C. Richard had the lowest price on the summit series weber grill I wanted for my wife's birthday … by $250, nearly 20%. I worried this was too excellent to be right, but went ahead and ordered through their site, where the item was listed 'in stock' … no warnings about low stock, even. The grill was to be delivered in 5 days. Sure enough, 3 days later, I get an email that they "need more details" on my order, so I have to call them. They tell me the stock is "low," they have none in the warehouse, that they're checking showrooms for it, and will call me back, "but it'll be at least an hour." why they waited to until I called to check stock, I can't guess. Turns out, they're out of stock on the grill I needed for my wife's birthday this weekend. Just terrible business. They've really messed me up, too, on this birthday thing … won't deal with them again!

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Aliss
, US
Sep 12, 2011 8:38 pm EDT

Buyer Beware! P.C. RICHard had the lowest price on the Summit Series Weber Grill I wanted for my wife's birthday … by $250, nearly 20%. I worried this was too excellent to be right, but went ahead and ordered through their site, where the item was listed 'In Stock' … no warnings about LOW stock, even. The grill was to be delivered in 5 days. Sure enough, 3 days later, I get an email that they "need more details" on my order, so I have to call them. They tell me the stock is "low, " they have none in the warehouse, that they're checking showrooms for it, and will call me back, "but it'll be at least an hour." Why they waited to until I called to check stock, I can't guess. Turns out, THEY'RE OUT OF STOCK on the grill I needed for my wife's birthday this weekend. Just terrible business. They've really messed me up, too, on this birthday thing … won't deal with them again!

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PC Richard & Son joe botros jr.8246 was extremely rude & obnoxious & never offered any advice of how to solve problem.

We have a less than a 1year old refrigerator which we paid extra for a 10 year warranty on, apparently has a faulty ice maker that suddenly started leaking today & caused major flooding damage in our kitchen all the way down to our basement. We called a PC Richards customer service supervisor who first delayed calling us back until servicemen were off duty, then started the conversation with Joe Botros Jr.8246 confrontational attitude & told us someone would be here sometime tomorrow completely ignoring the urgency of the problem. Joe Botros Jr.8246 was extremely rude & obnoxious & never offered any advice of how to solve problem.

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Jerseyguy46
Belmar, US
Dec 29, 2011 3:50 am EST

Joe Botrois Jr is a hell of a nice guy.I have purchased may appliances from Joe and never had any problems.

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2:36 pm EDT
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PC Richard & Son dept of labor is gonna be notified very soon and getting the media involve as well;. its more unlawful things going on/.

Pc richards act as if they do a wonderful job taking care of the employees, but yet make saleman work long hrs roughly 55hrs and having 1 day off:.saleman are very tired and burnout from long hrs|.so there for no time with family or time to enjoy your own piece of mind, .Pc richards employees are tax roughly 40ish percent but act as if the government is doing it but they not!.VERY UNLAWFUL!?.Dept of labor is gonna be notified very soon and getting the media involve as well;.its more unlawful things going on/.

Chris Howards

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S1Khan
Paramus, US
Jun 03, 2016 8:35 am EDT

P C Richard & Son in Paramus act as if they do a wonderful job taking care of the employees, but yet make saleman work long hrs roughly 60hrs and having 1 day off.saleman are very tired and burnout from long hrs.so there for no time with family or time to enjoy your own piece of mind. P C Richard & Son employees are tax roughly 40ish percent but act as if the government is doing it but they not.VERY UNLAWFUL!.Dept of labor is gonna be notified very soon and getting the media involve as well.its more unlawful things going on.

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JohnDoe1980
, US
Oct 21, 2013 3:15 pm EDT

I remember a saleman showing me his hours for Black Friday last year. I believe everything you said. They made him work 21 hours on Black Friday alone. Isn't that illegal?

PC Richard & Son Customer Reviews Overview

PC Richard & Son is a well-known electronics and appliance retailer that has been in business for over 100 years. The company has a strong reputation for providing high-quality products at competitive prices, and their customer service is highly regarded by many consumers.

One of the most positive aspects of PC Richard & Son is their extensive selection of products. They offer a wide range of electronics, appliances, and home goods from top brands, making it easy for customers to find exactly what they need. Additionally, the company is known for their competitive pricing, which often beats out other retailers in the industry.

Another major advantage of shopping with PC Richard & Son is their excellent customer service. The company has a team of knowledgeable and friendly representatives who are available to assist customers with any questions or concerns they may have. Many customers have praised the company for their quick response times and willingness to go above and beyond to ensure customer satisfaction.

Overall, PC Richard & Son is a highly reputable retailer that offers a wide range of high-quality products at competitive prices. With their excellent customer service and extensive selection, it's no wonder that so many consumers choose to shop with them.

PC Richard & Son In-depth Review

Product Selection: PC Richard & Son offers a wide range of electronics and appliances, providing customers with a variety of brands and models to choose from. They also ensure that they have the latest technology available, keeping up with the ever-changing market.

Pricing: Customers can expect competitive prices at PC Richard & Son, with regular sales and promotions that make their products even more affordable. Additionally, they offer a price match guarantee, ensuring that customers get the best deal possible.

Customer Service: The knowledgeable and friendly staff at PC Richard & Son are always ready to assist customers with any inquiries they may have. They provide prompt responses and are willing to help with product selection and troubleshooting, ensuring a positive shopping experience.

Online Shopping Experience: PC Richard & Son's website is user-friendly, making it easy for customers to navigate and find what they are looking for. The search functionality is efficient, and detailed product descriptions and specifications are provided to help customers make informed decisions.

Delivery and Shipping: PC Richard & Son ensures timely delivery of their products, with secure packaging to protect items during transit. Customers can also track their orders and receive updates, allowing them to stay informed about the status of their delivery.

Return and Exchange Policy: PC Richard & Son offers hassle-free returns, making it easy for customers to return or exchange products if needed. They provide flexible exchange options and have clear terms and conditions to ensure a smooth process.

Warranty and Support: Customers can rely on PC Richard & Son for manufacturer warranties on their products. They also offer extended warranty options for additional peace of mind. Technical support and repair services are available to assist customers with any issues they may encounter.

Customer Reviews and Ratings: PC Richard & Son displays customer feedback transparently, allowing customers to gain insights into product performance and customer satisfaction. Overall, the ratings are positive, indicating a high level of customer satisfaction.

In-Store Experience: PC Richard & Son provides a clean and organized store layout, making it easy for customers to navigate and find what they need. The staff is helpful and approachable, and interactive displays and demo areas enhance the overall shopping experience.

Community Involvement: PC Richard & Son actively sponsors local events and supports charitable causes, demonstrating their commitment to the community. They engage with the community, further establishing their reputation as a trustworthy brand.

Reputation and Trustworthiness: PC Richard & Son is an established and trusted brand, with positive word-of-mouth from satisfied customers. They have been in the industry for a long time, further solidifying their reputation.

Additional Services: PC Richard & Son offers installation and setup services, ensuring that customers have a hassle-free experience with their new purchases. They also have recycling programs in place and provide financing options to make their products more accessible.

Accessibility: PC Richard & Son has multiple store locations, making it convenient for customers to visit and shop in person. They also have online shopping availability and a mobile app, allowing customers to shop conveniently from anywhere.

Social Media Presence: PC Richard & Son maintains active and engaging social media accounts, regularly updating their followers with promotions and other relevant information. They are responsive to customer queries, ensuring that customers feel heard and valued.

Overall Satisfaction: Based on customer feedback, PC Richard & Son has a high level of overall satisfaction. Personal experiences and recommendations from customers further reinforce their reputation as a reliable and trustworthy retailer.

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Contact PC Richard & Son customer service

Phone numbers

1800 696 2000 +1 (877) 727-1909 More phone numbers

Website

www.pcrichard.com

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