PC Richard & Son
reviews and complaints

customer service? Salespeople? monkeys from hell.

I completely Agree. . .had a problem with microwave convection oven and had to have 4 seperate guys come to my house. Each time telling me the microwave is fine. I finally got them to order me parts for my microwave and when they took the unit down to install new parts they notice motor of fan had been frayed by possibly a mouse. Said cant change anything and i'd have to get new unit. Said mouse ate all rubber off wire harness and the unit had been discontinued. Called another repair place to find out that no mouse ate any wires and that the copper coil never had any insulation on it. He is ordering me new fan motor and the unit should be fine.
Just so you know we had told PC Richards 5 times that we thought the problem was with the fan! Total Rip Off!

Buyer Beware! P.C. Richard had the lowest price on the Summit Series Weber Grill I wanted for my wife's birthday ... by $250, almost 20%. I worried this was too good to be true, but went ahead and ordered through their site, where the item was listed 'In Stock' ... no warnings about LOW stock, even. The grill was to be delivered in 5 days. Sure enough, 3 days later, I get an email that they "need more details" on my order, so I have to call them. They tell me the stock is "low, " they have none in the warehouse, that they're checking showrooms for it, and will call me back, "but it'll be at least an hour." Why they waited to until I called to check stock, I can't guess. Turns out, THEY'RE OUT OF STOCK on the grill I needed for my wife's birthday this weekend. Just bad business. They've really messed me up, too, on this birthday thing ... won't deal with them again!

Over the past 9 months, my husband and I purchased 7 appliances from PC Richards -- 4 for our primary residence and 3 for our rental property. We also purchased full 10 year warranties for each of the appliances which was probably the smartest decision we have ever made since most of their appliances have stopped working.

We have to-date had 4 appliances serviced (3 from our primary residence and 1 from our rental property) and of those 4 appliances, we have had 3 replaced after enduring weeks of waiting for service technicians who could never fix the problem and always needed to either order a part or "another" part.

There is no excuse for brand new appliances to completely break down in 5 and 6 months after purchase. That is typically the exception and not the rule.

The worst part is dealing with the company's Service Center. They are absolutely useless. The technicians might as well be people just pulled off the street and given a job because I have yet to have one in my home who appeared to actually know anything about the appliance that he was dispatched to service.

I have never had an appliance fixed in a single service call, and I had to raise *** about having so many service calls on each "new" appliance before a Manager would approve a swap-out.

I will NEVER IN LIFE do business with PC Richards and if there was any way that I could cancel the appliances that we purchased, send them back and eliminate any dealings with them at all, I would do it in a heartbeat.

Now the icing on the cake is that my tenant's brand new refrigerator has been out of commission for 2 weeks now and we have been unable to get a new refrigerator approved. Instead they were told today that they would have to wait "AT LEAST" another week for a compressor to be ordered on this new refrigerator before they will have a functioning refrigerator in their apartment. Now someone explain to me how a refrigerator's compressor goes bad in a matter of 6 months?

I believe that PC Richards is selling faulty appliances as new. There is no other way to explain how 4 of 7 appliances completely stop working in a matter of months after purchase from the same company.

Do not buy appliances from PC Richards, I spent a lot of money buying five appliances, they told me to pick it up the next week, when I when to do it they said they did not have it on stuck. Later, after only two uses, the dryer broke I needed service, had to wait one week, the next Saturday I was the last one. They have communications problems, people lie, they blame each other, DO NOT BUY ANYTHING FROM PC RICHARDS, VERY BAD COMPANY. I also called the corporate office in NY and they were not helpful, they just do not care for the customer.

We made an appointment to have our TV fixed with P.C.Richards.We took the day off and waited. When they did not show up we called and they claimed they couldn't find our name. Promised to come in a few hours and did not. When we called again they told us they called and no one was home. Big Lie! Promised to come again and still never showed up. We have been their customers for over 20 years! We will never patronize this company again and will tell anyone who will listen not to buy there either.

I had the misfortune of shopping in the PC Richards store on Rt.347 Setauket without a man along.
I wanted to buy my new kitchen appliances but could not get a salesman to help me although there were three of them just hanging around. These same three salesmen practically knocked me over trying to get to the couple (obviously newlyweds) that walked in the door behind me. Whaattt!
Does no husband mean no money?
I walked out and very happily spent my money at Sears. They were glad to take my $5000.00.

PC Richards will never see one dime from me!

I have been shopping at P C Richards in Enfield, Ct. for two years and I have absolutely NO complaints. I was there at 7AM on Black Friday, there were tons of salesmen glad to help out, the store was almost empty of customers, and there were many good buys.
I went back again this week to get a car radio for a birthday present and return a dryer hose I didn't need. I looked online and it said the store opened at 9AM. I got there at 5 of 9. I saw people going in, but waited till 9:07 and the door was still locked. I walked up to the door, the sign on it said they opened at 10AM. Out loud I said, "###" because I didn't have an hour to wait. I turned to go back to my car, someone from inside said, "C'mon in." Though I was there an hour early, Artie opened the doors to me, I told him about the online hours and the posted hours, he said, "If we are in here and can help you early, we will, even though the store is not supposed to be open." He was very friendly and helpful and did the return-no questions asked! He then turned me over to Lee Spatz who found me all the things I needed and did another awesome job! GREAT Customer service-good selection!

Do not purchase from P.C. Richard and Son. They are having a serious cash flow problem!
I bought a warranty from PC Richard for my computer for 5 years from 2006 to 2011. When the contract was over, I bought another one for 5 more years, 2011 to 2015. My computer crashed, I took it to the store like I used to do for repair. The manager James told me it's not possible because the employee who had sold me the warranty had made a mistake, I can only have a refund.

I'm so mad I just got back from P.C. Richard and Son in Paramus, after I was toldby Mo they will not exchange my ipod touch! I purchased about 4k worth of electronics over the past 3 weeks at PC Richards and this is how you treat your customers?!

Included in the purchase was an Ipod touch, I wanted to use this on the dock I purchased from the same store 3 years earlier. Unfortunately, the Ipod doesn't seem to fit...on any Ipod dock! The Ipod is obviously defective.

Being that I purchased the Ipod 2 weeks earlier, I would think a simple exchange would be and easy task. Nope, I was told that I needed a new dock, then I explained the situation and they proceeded to test the Ipod on the docks located on the floor.

The salesmen Mo did conclude that the Ipod was defective. Once I mentioned exchange I was told to speak to a manager James, and he explained that they don't accept exchanges or refunds on Ipods because of Apple's agreement with P.C. Richard and Son. I told him it wasn't fair and a few other choice words.

So, now I contact Apple only to be told that if the Ipod wasn't purchased at the Apple location they can't exchange it for a new one.

But, I could get a "serviced" (refurbished), Ipod under the warranty policy!

So now I'm stuck with an Ipod that doesn't function the way it should and both Apple andP.C. Richard and Son have my money.

I'm never shopping at P.C. Richard and Son again! I also plan on returning every single piece of merchandise I bought at P.C. Richard and Son for a full refund since I only purchased 10 days ago. What a shame, a company/manager James that is willing to loose $4, 000 worth of sales for a measly 250.00 Wow!

Hi Jacob:

Allison at P.C. Richard & Son here. I sent you a direct message shortly after you posted this complaint with a customer service contact. We would love to hear from you to know more about the situation so we can take appropriate action. Please get in touch with us at your earliest convenience.

Thank you,
Allison
P.C. Richard & Son

Jacob,
I agree that what happened was wrong, but, at the time the situation occurred, did you say something? If you addressed the situation with management in the store, I'm sure it would have been taken care of. Is it really fair to hold a whole organization responsible for the actions of one person? I completely agree that you should encourage people not to shop there anymore, but only if management did nothing about it. Because then the company would be condoning what happened. Even now, I bet if you call their corporate office, or write them an email to their website, it will be addressed. This is too serious of a situation not to be investigated. Take that step, call the corporate office, write an email... see where that gets you... if they don't do anything about that situation then, at that point it would be fair to encourage people to shop elsewhere. Let us know what happens, because I'm interested on how this gets handled now.