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[Resolved] PC Richard & Son / samsung refrigerator

Review updated:

The refrigerator is only 4 years old and I have already had 4 service calls for the same issue (ice build up which causes the fan to make a lot of noise when it hits it) and cooling system shut down, which caused me to throw out a lot of food. Parts have been ordered once again, and I just received a message that they are delayed; so, my family and I have to endure this noise even longer. WHAT HAPPENED TO THIS COMPANY?? I have purchased all my appliances here for the last 25 years, but will no longer.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Updated by irini elbendary, Jul 25, 2018

    I need faster service!!!

  • Kevin PCR's Response, Jul 27, 2018

    I apologize about any inconvenience. Please allow me to look into this for you. Can I please have your invoice number or phone number please?

Ir
Jul 25, 2018
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Comments

  • St
      Jul 26, 2018

    I have/am having the same problem right now, we tossed food away a couple weeks ago, wasted a day waiting on service tech... and PC Richards wants to schedule another service tech, wasted an hour talking to customer service yesterday, told them I need a time when they would come, not a window to waste another day. They agreed on a weekend day and would follow up with a call, what did they do... schedule a week day tech visit and sent the notice via text and email, also, with no time specified... great job PC Richards

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