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unfair finance charges
I bought 3 t. V on pc richard about 6 months ago.in the store of purchase the gave me 6 months without apr. Absolutly no one ever told me that if I would not finish paying in 6 months that finance charger would be acculmulate from the time of purchase. Furthermore I have recieved the bill today and it was a $105.39. I had call customer service and they were unwilling even to explain. Imformation about the finance charges will hedding in the back of the state with letter very small. I feel very cheet and disrispected. Because companies like ge bank think that they can do what ever they want and we as working class have to get stok with the bill. If anyone have any sugestion I would appreciated.
The complaint has been investigated and resolved to the customer’s satisfaction.
won't give me a refund for the damaged laptop they sold me
I purchased laptop for my daughter for Christmas. Mousepad did'nt work. Searched online for possible solution to problem. Spent a great deal of time researching issue and found multiple posts indicating this was known problem with this particular mousepad and that it couldn't be fixed. Brought it to the PC Richard store in Edison and told them about problem. They said they would send it out for service to determine if it could be fixed. I explained this was a brand new laptop out of the box and my daughter needed right away. Manager told me it would only take 7-10 days to get it back and if they couldn't fix it, I could get another one. I said since this is a known issue, I don't want the same one. This was the only laptop that had the specifications I was looking for at a price I could afford. The front desk clerk told me that it would be 10-17 days and the manager was wrong. I waited a couple of weeks and when I didn't hear from them, I called the store. They said that it was still not back. Since that time, I called every few days to check status; still not back yet. Finally, when it was almost a month they had the laptop out for service, I contacted the PC Richard Service Department. They said they couldn't get parts and they would offer a credit. They told me to go to the store and all the information would be in the computer. When I contacted the store, they said the information was not in the computer. After several calls and a very long wait, I spoke to the clerk and she said that a refund was authorized, that it's noted in the computer and that I should come to the store. I mentioned that I would be in by the weekend. When I went to the store, after waiting for them to find the information in the computer for almost an hour, the manager indicated that he would not give me a refund. He would only give store credit towards another laptop or another item in the store. I looked at the other laptops they had available and there was one other one that might suit our needs; however, it would come to $185 more than my credit. I asked if we could receive a discount in light of the trouble we'd gone through and they said, "NO." I told them then that I really want a refund because there's nothing else there I need to buy and I really need to get my daughter a laptop. They flat-out refused. I'm so upset that so much time has elapsed. and that I couldn't receive a refund for a product that they sold to me that was broken out of the box.
The complaint has been investigated and resolved to the customer’s satisfaction.
I purchased laptop for my daughter for March . Mousepad did'nt work. Searched online for possible solution to problem. Spent a great deal of time researching issue and found multiple posts indicating this was known problem with this particular mousepad and that it couldn't be fixed. Brought it to the PC Richard store in Paramus and told them about problem. They said they would send it out for service to determine if it could be fixed. I explained this was a brand new laptop out of the box and my daughter needed right away. Manager James Langford told me it would only take 7-10 days to get it back and if they couldn't fix it, I could get another one. I said since this is a known issue, I don't want the same one. This was the only laptop that had the specifications I was looking for at a price I could afford. The front desk clerk told me that it would be 10-17 days and the manager was wrong. I waited a couple of weeks and when I didn't hear from them, I called the store. They said that it was still not back. Since that time, I called every few days to check status; still not back yet. Finally, when it was almost a month they had the laptop out for service, I contacted the PC Richard Service Department. They said they couldn't get parts and they would offer a credit. They told me to go to the store and all the information would be in the computer. When I contacted the store, they said the information was not in the computer. After several calls and a very long wait, I spoke to the clerk and she said that a refund was authorized, that it's noted in the computer and that I should come to the store. I mentioned that I would be in by the weekend. When I went to the store, after waiting for them to find the information in the computer for almost an hour, the manager James indicated that he would not give me a refund. He would only give store credit towards another laptop or another item in the store. I looked at the other laptops they had available and there was one other one that might suit our needs; however, it would come to $185 more than my credit. I asked if we could receive a discount in light of the trouble we'd gone through and they said, "NO." I told them then that I really want a refund because there's nothing else there I need to buy and I really need to get my daughter a laptop. They flat-out refused. I'm so upset that so much time has elapsed. and that I couldn't receive a refund for a product that they sold to me that was broken out of the box.I would never shop there again.
That is really upsetting. Had similar experiences with them, it seems it's a one-way-street I'm finished with them!
sold me defective hdtv as new
I have just purchased a brand new SONY HDTV 40" Z series (three weeks ago) from PC Richard on 317 Route 17 South in Paramus, Bergen county, New Jersey. Within 2 or 3 days of purchasing the TV it had sound problems, the sound would intermittently go off and on. I called the store and they sent couple of installers to fix it. They did not do anything (except for booting the cable box) and said that the TV was fine.
I called the store again and after lots of arguments with a sales person he agreed to exchange it. The second T.V. (supposedly new) arrived and within an hour of its installation it started showing a blurry and ghosty picture.
I called the store again to complaint and again they sent another installer who was supposed to be an "expert". He said that standard T.V. channels should look like blurry on HDTV! ! and that the TV was fine!. Despite the fact that the picture was blurry on both standard and high definition channels, he bascially said that the picture should look blurry!.
I went to the store again and I asked them to exchange it as it was clearly defective. The store manager and his assistant refused to exhange it. The store manager just did not care and was quite rude and just did not want to talk to me at all. After another lengthy discussion with the assistant manager he said that he would call me and send -yet- another technician to my home to check it out; otherwise they would never exchange the T.V. and it was mine even though it was defective.
I refused to have another technician come to my home only to say that the TV was fine and that the picture should look blurry!.
They said that their policy was that as long as the TV turns on then it was fine and would never exchange it.
I called the PC Richard headquarters and spoke to someone who claims to be a manager of customer help or care.
He said that PC RICHARD policy is NEVER TO exchange anything as long IT TURNS ON AND OFF!.
I am now stuck with a defective T.V. that shows blurry pictures for which I paid US$1600 !.
This is unfair, and unacceptable policy towards customers.
PLEASE BE CAREFUL OF PC RICHARD RETURN POLICY. THEY ARE DECEPTIVE. BE CAREFUL. THEY DECIEVED ME AND SOLD ME A TV WITH BLURRY PICTURES FOR US$1600. PC RICHARD SAYS THAT ALL HDTV SETS SHOW STANDARD T.V. AS BLURRY !
PC RICHARD WILL NOT REFUND OR EXCHANGE ANY T.V. OVER 30"!. IN OTHER WORDS THEY DO NOT RETURN or EXCHANGE EXPENSIVE ITEMS . BUYER BE CAREFUL.
The complaint has been investigated and resolved to the customer’s satisfaction.
Of course, Charles never called me and I was never credited the $175.00 I was promised so I filed a chargeback with my credit card company. Finally, a little over a week after submitting the chargeback supporting documentation, P.C. Richard & Son credited me the $9.89 to round out the $175.00. Of course, I was still out $0.40 for the stamp and all my time and trouble because of Dick's failure to live up to our contract. Yes, it was much cheaper for them to give me $175.00 to keep a dented refrigerator than to replace it but they acted like I was an inconvenience to them instead of the reason they are in business.
Did anyone from P.C. Richard & Son ever contact me or apologize for anything at any point? No. They simply do not appear to care about their customers enough to apologize for the hell they put them through. At least half of their employees are indifferent or rude, in contrast with the ones who are polite and helpful. They do not take responsibility for their errors and mistakes in a straightforward manner. They do not follow up on problems with the goal of customer satisfaction. Yes, as people say, "P.C. Richard & Son sucks
Bought a television saturday. Had trouble connecting it. Called tuesday to make appointment with installation professional for wednesday evening (And was put on hold three times!) . Left work early even though i had a lot to finish up before the holiday weekend.
No one showed up wednesday evening, so i called the store to follow up (And was put on hold twice) . The clerk joe botros jr. Said there was no record of my appointment. I said i might pursue a refund. The clerk joe got mad and hung up on me.
This store wasted my time! Next time i'll go to (((Competitor's name redacted) ) ) !
I purchased an Electric dryer October 2010 (whirlpool). 4months later the dryers shuts off and does not heat. Called p.c Richards techs came out three times took a look at it and said it works fine, not even taking it apart or doing tests. Now I'm stuck with this dryer because it is over one year and they P.C Richards and Whirlpool do not want to exchange it. Worst company ever.. Never shop there again.
I bought a warranty from PC Richard with my tv and if they can't repair it they credit you towards a new television. I can't get a repair appointment or a store credit. This is fraud, I paid for a warranty and have not received anything! All I have now is a broken television
i read this reviews too late. having problem with a broken 46 " tv now. i can fell tha i will lost my $1200. such a bad company, i hope they will refund my money then i can go to best buy
I too am currently going through the same process right now regarding a 55' tv I purchased a few days ago. I have spoken to 5 different workers and none of them have gone the extra step of assisting me. My box is still in tack and has not been opened. I called the till free corporate office and they too said tv's over 37' are non returnable or exchangeable. But when you click on the return policy on their web page, or read the return policy, it clearly states non opened non tampered items can be returned. I WILL NEVER GIVE ANY BUSINESS TO PC RICHARDS. I do not trust any of their ethical business standards. Once they make a sale, they'll leave you stranded if you have a change of mind.
I bought a glass top range I was never told about the drawbacks I asked for an exchange or money back they have ignored me.
PC RICHARD IS HORRIBLE AND CONSUMER SERVICE IS HORRIBLE AS WELL.
I HAVE HAD PROBLEMS WITH THEIR "MANAGER" OF CONSUMER AFFAIRS, TODD, AS WELL.
QUITE RUDE AND NOT AT ALL HELPFUL.
It may be a bit late now, but I would have definitely taken them to small claims court.
We can't allow them to go on screwing us! Had nothing but bad experiences with them myself...
BEST BUY STANDS BY WHAT THEY SELL/I HAD A LCD THEY COULDN'T GET THE PART REPLACED THE TV AND IT WAS 4 YRS OLD.OF COURSE I PURCHASED THE EXTENDED WARRANTY BUT STILL IT WAS HASSLE FREE. I PURCHASED AN LG RANGE AT PC RICHARDS 1 OF THE KNOBS PEELED IT WAS JUST A YR OLD THEY WON'T REPLACE THE KNOB NOR WILL LG LG WANTS TO GIVE ME A SERVICE CALL THEN CHARGE ME FOR BOTH.I WON'T PURCHASE ANY LG PRODUCTS OR BUY AT PC RICHARDS I HAD THE EXTENDED WARRANTY ON IT ALSO HOWEVER IF YOU READ IT KNOBS ARE COSMETIC, WHEN THEY SELL IT TO YOU THEY TELL YOU IT COVERS EVERYTHING LIARS!
statements
No problem with the dealer, the problem is with gemb/ge money. The payment statements never arrive, I get a statement dated 12 8/08 payment due 1/2/09 in which I sent a payment on 12/22/08, which should have reached them in plenty of time. After that no other statments are received to pay the bill, I finally get a phone call in feburary from gemb to verify billing address, which was wrong and corrected. I sent in another 3 payments without a bill. It is now march and no statement received yet. I was told I would not be charged any late charges due to the error in the mailing address. I called customer service today 3/5/09 to find out about the billing statement for this month and when payment is due. May first billing statement shows a balance of $ 1, 718.04 as of 12/08/08, customer service tells me the balance is now $1, 726.46. I'm a bit confused since the first payment made was for $100.00 on 12/22/08 and then the payment sent for $171.00 on 2/13/09. How can the balance be more then when it started? There are not supposed to be any fees for 6 months. I would like some answers.
The complaint has been investigated and resolved to the customer’s satisfaction.
Interesting. I have never had any problem with any banks for the credit card payment. I have had two occasions, however, within a very short period of time with GEMB/PC Richard and Son. They claim that they never received my payment... and therefore late charges was added in each occasion. I had to call their customer service and told them I had mailed my payment. Then, they removed late fees. I became very suspicious of these two incidents. Now I have arranged an automatic payment, so they can't play that kind of game again with me.
fraud and scam
I have used pc richard and son's ge credit card to purchase some product twice. When I bought this product from the store I was never told that I have pay the full amount back in the promotional period. I always thought it will the regular finance charge after the promotion expired on sept 2008 which was the billing cycle. Now I am charged $246.01 as deferred interest charge. I tried to calling to few times and every time I was told I need to speak to a supervisor but the customer service rep said they are having technical difficulty to transfer my call and they wont provide a phone number to call them directly. This is going on from last two weeks. Today finally a customer service rep got someone one on the phone saying its the supervisor, the supervisor said she could not do anything about it and my account was closed yesterday, mean while I did ask them to close my account, I was trying to negotiate it so I don't have to pay such big amount. She also mentioned it was noted on my last billing statement to pay the full amount but I never saw it on my billing statement. Then she said it was one of those fine small font which I believe anyone would normally avoid reading. So I have lost $246.01.
The complaint has been investigated and resolved to the customer’s satisfaction.
In my case, they sent a tech pretty quickly. Both time a replacement part was the fix. It had to be ordered. I am waiting 6 months. WARNING ! Be very careful relying on PC Richard's repairs.
Here is a new one. I live in Suffolk Co., NY. Lets have the Saleswoman open a
P.C. Richard card in your name and now tell you. Im sure Im not the first and most
likely it has been going on for years. I never buy there "over priced" items in 20 yrs..
I fix my own items. very easy to do. So when anybody goes to P.C. Richard to get there appliance fixed and they tell you its hard to fix and will be alot of cash. They are looking for free money for doing not that much. Fix it yourself.
the worst customer service
I have had a horrific time with PC Richards in NYC. 1 year ago I purchased a refrigerator after the first one I purchased went bad. It should have been a simple exchange since I had a warranty but no such luck. They were extremely rude in the 14th street store and not very knowledgeable. I finally got things squared away. Now I am trying to make sure I can redeem my $116.00 credit by checking over the phone. This process has taken over an hour. I am on hold while I write this for the 2nd time today for over 20 minutes. The other 2 times in 2 different locations they just put me on hold and came back to the phone and hung it up.
The complaint has been investigated and resolved to the customer’s satisfaction.
I buy refrigerator.. with warranty on is .. they try to fix than 10 time but they can’t do it . Same problem every time . I try to told them give me new one nobody helping out . Suck company I ever saw in my life . # [protected]. Not one time refrigerator get bad . Northman 10 time .
Taking the old Refrigerator away - damaged the wall going down the stairs.
5 - 6 marks on the wall.
Not sure how to send photo's - -
Delivered on 10/12 - about 5:30 PM
Invoice #[protected] got that refrigerator on june 14 2023 but within month compressor gone bad try to reach many time for service but no help no body come to fix it last one month..have baby cant leave no food milk in there..
I ask for new one but cant have it..finnaly they said they order for parts but dont know when arrived..
PC Richard and Son made an unauthorized charge to my bank account on 05/15/2023. I have reported the scam to my bank for investigation.
The TV is not working and I cannot get PC Richard of Southampton NY to fix it as per extended warranty. I have reported it several times to the store. A technician came out and said he could not fix the TV and I must call the Installer.
I called and Emailed the store but have not received any information.
I received a refrigerator delivery on yesterday 9/21/22 in which the delivery person (s) damaged my wall and I need to report these damages to you so I’m uploading photos of my damaged wall
hi: I would like to know the purpose of warrantee on an appliance. My refrigerator has not been cooling and water is getting in draws and everything spoiling i have been calling PC richard service, tech come in after a week or so and they have no answer. They leave telling us that they have to place an order for a part . This is the second time they did that and no part in techs hands when he came to my house today. I am sick and tired of this nonsense. I have a loaner size of a dinky where i can only store small pint of milk and one bread in other words hardly anything. I am very upset this is third week going on without fridge. I was told by one of the managers by the name of "TIE" that she will order the part and next tech will come and replace it, he come here today empty handed. you tell me what to do. I dont want anymore techs coming to my home ... thats it. I want you to replace my fridge and i want new fridge within next week. Lynbrook customer07/24/2020
The guys that dropped off the refrigerator were rude and did not want to assist at all. Customer Service classes are needed for the driver and his assistant.
that was a special order forb a/c that was promised in 7 days, we recived after 3 weeks, our sales person mr.davis was amazing the best service keep us inform, call us and update us, he was not the problem at all, the problem is p.c.richard and son a company you can trust ?thanks arie arbel.
Hi my name is Yasser kassim my invoice number [protected] I buy TV for 3428 dollars and they suppose it deliver Friday and they call me today talking about they call me yesterday and I know they lie to me is no body call they just playing game nia I council the TV.. u lie to me why
outrageous finance charge
PC Richard & Son - www.pcrichard.com
I am a long time customer of PC Richards. A couple of months ago I purchased a few needed appliances that was destroyed in our home from water damage. I was told Before finance charge came into play we will have to pay the bill within 4 months. My problem was not the pay off, but what I think was a rip off. After not receiving the bill balance for a full month We went to the store where we purchased the items to request a balance and ask to write out a check only to be told we could not make a payment at the store we purchased the item from. Recently we not only received a bill but the balance was now overdue and the finance charge was an outrageous $120.00. What a joke. I am so discouraged by this I am trying to contact all my family & friends to discourage them from using PC Richards unless they finance with another bank. This alone will discredit customers credibility. I tried to speak with a GE Money Bank representative about paying my balance in full without the finance charge included, or just paying a portion of it but was told there was nothing they could do. This type of services is unacceptable to us beings that our past credit speaks for itself.
Signed very displeased customer.
Horrible, horrible customer service! More than one month to fix my Samsung dishwasher machine. Still no fixed.
About PC Richard & Son
Today, PC Richard & Son operates over 60 stores throughout the Northeastern United States, as well as a robust online store at pcrichards.com. The company offers a wide range of products, including televisions, home theater systems, computers, tablets, smartphones, appliances, and more. Customers can shop for products from top brands like Samsung, LG, Sony, Apple, and many others.
One of the things that sets PC Richard & Son apart from other retailers is their commitment to customer service. The company has a team of knowledgeable and friendly sales associates who are always available to help customers find the right products for their needs. Additionally, PC Richard & Son offers a range of services to make shopping easier, including free delivery and installation, financing options, and a price match guarantee.
Overall, PC Richard & Son is a trusted and reliable retailer that has been serving customers for over a century. With a wide selection of products, competitive prices, and exceptional customer service, it's no wonder why so many people choose to shop at PC Richard & Son.
PC Richard & Son Customer Reviews Overview
One of the most positive aspects of PC Richard & Son is their extensive selection of products. They offer a wide range of electronics, appliances, and home goods from top brands, making it easy for customers to find exactly what they need. Additionally, the company is known for their competitive pricing, which often beats out other retailers in the industry.
Another major advantage of shopping with PC Richard & Son is their excellent customer service. The company has a team of knowledgeable and friendly representatives who are available to assist customers with any questions or concerns they may have. Many customers have praised the company for their quick response times and willingness to go above and beyond to ensure customer satisfaction.
Overall, PC Richard & Son is a highly reputable retailer that offers a wide range of high-quality products at competitive prices. With their excellent customer service and extensive selection, it's no wonder that so many consumers choose to shop with them.
Overview of PC Richard & Son complaint handling
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PC Richard & Son contacts
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PC Richard & Son phone numbers+1 (800) 696-2000+1 (800) 696-2000Click up if you have successfully reached PC Richard & Son by calling +1 (800) 696-2000 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (800) 696-2000 phone number Click up if you have UNsuccessfully reached PC Richard & Son by calling +1 (800) 696-2000 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (800) 696-2000 phone numberCustomer Service+1 (877) 727-1909+1 (877) 727-1909Click up if you have successfully reached PC Richard & Son by calling +1 (877) 727-1909 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (877) 727-1909 phone number Click up if you have UNsuccessfully reached PC Richard & Son by calling +1 (877) 727-1909 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (877) 727-1909 phone numberCustomer Service+1 (631) 773-4900+1 (631) 773-4900Click up if you have successfully reached PC Richard & Son by calling +1 (631) 773-4900 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (631) 773-4900 phone number Click up if you have UNsuccessfully reached PC Richard & Son by calling +1 (631) 773-4900 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (631) 773-4900 phone numberHead Office+1 (631) 843-4354+1 (631) 843-4354Click up if you have successfully reached PC Richard & Son by calling +1 (631) 843-4354 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (631) 843-4354 phone number Click up if you have UNsuccessfully reached PC Richard & Son by calling +1 (631) 843-4354 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (631) 843-4354 phone number+1 (631) 843-4544+1 (631) 843-4544Click up if you have successfully reached PC Richard & Son by calling +1 (631) 843-4544 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (631) 843-4544 phone number Click up if you have UNsuccessfully reached PC Richard & Son by calling +1 (631) 843-4544 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (631) 843-4544 phone numberMarketing Manager+1 (631) 843-4592+1 (631) 843-4592Click up if you have successfully reached PC Richard & Son by calling +1 (631) 843-4592 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (631) 843-4592 phone number Click up if you have UNsuccessfully reached PC Richard & Son by calling +1 (631) 843-4592 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (631) 843-4592 phone numberMarketing Manager+1 (631) 773-4902+1 (631) 773-4902Click up if you have successfully reached PC Richard & Son by calling +1 (631) 773-4902 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (631) 773-4902 phone number Click up if you have UNsuccessfully reached PC Richard & Son by calling +1 (631) 773-4902 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (631) 773-4902 phone numberMarketing Manager+1 (347) 528-7588+1 (347) 528-7588Click up if you have successfully reached PC Richard & Son by calling +1 (347) 528-7588 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (347) 528-7588 phone number Click up if you have UNsuccessfully reached PC Richard & Son by calling +1 (347) 528-7588 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (347) 528-7588 phone numberAssistant Manager+1 (631) 843-4509+1 (631) 843-4509Click up if you have successfully reached PC Richard & Son by calling +1 (631) 843-4509 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (631) 843-4509 phone number Click up if you have UNsuccessfully reached PC Richard & Son by calling +1 (631) 843-4509 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (631) 843-4509 phone numberMarketing Manager+1 (800) 377-3700+1 (800) 377-3700Click up if you have successfully reached PC Richard & Son by calling +1 (800) 377-3700 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (800) 377-3700 phone number Click up if you have UNsuccessfully reached PC Richard & Son by calling +1 (800) 377-3700 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (800) 377-3700 phone number
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PC Richard & Son emailssupport@pcrichard.com100%Confidence score: 100%SupportKEVIN.REID@pcrichard.com100%Confidence score: 100%Supportsupport@pcrichard.zendesk.com100%Confidence score: 100%Support
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PC Richard & Son headquarters150 Price Parkway, Farmingdale, New York, 11735, United States
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Most discussed complaints
the worst customer service 4 (opinions to this review) Service warranty for Frigidaire 3 (opinions to this review) dishwasher -samsung-<span class="replace-code" title="This information is only accessible to verified representatives of company">[protected]</span>-001 3 (opinions to this review) Hisense model 65uk6k, denied exchange 2 (opinions to this review) Whirlpool microwave/quaker city service company was sent out by pc richardson to replace the blown bulb in the microwave 2 (opinions to this review)Recent comments about PC Richard & Son company
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