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PC Connection, Inc. - www.pcconnection.com
Dear People,
I am filing a complaint on about Pcconection.com on an order number #[protected]. I received the wrong harddrive as this is not what I ordered but that I called them and they were just horrible on the phone with me that I immediately called my back for a chargeback. I want to warn people not to due business with Pcconnections.com
Second, the price on my order as well is more expensive than the competitors prices too. So besides a mistake I was really I was ripped off on what I ordered basis them treating me horrible.
Look here:
Hitachi - DeskStar 750GB Internal Hard Drive
They charged me $297.00 and here is the same drive for $219.00
http://www.bestbuy.com/site/olspage.jsp?skuId=8295793&type=product&id=1172880158136
Hitachi - DeskStar 1TB Internal Hard Drive
Even this drive, is cheap and it is bigger for $269.00 and is still cheaper than what I paid.
http://www.bestbuy.com/site/olspage.jsp?id=pcat17005&type=page&_requestid=33648
Second their customer service is so horrible to deal with too. I called and made a complaint about my order being wrong. I got someone who did not care and said tough, no returns or refunds. I mean how can someone be so rude for and to threat me with no respect as a customer.
I also viewed PCconnections.com on line and found internet blog complaints about PCconnection.com. So other people have made complaints about their orders from PC Connections.
For now I have this package that is the wrong package that was not what I ordered and two, it took them a long time to deliver it. I mean what was the hold up to deliver the package for but also to treat me horrible on top of that. I am extremely unhappy with PCconnections.com and that I trusted this company and I was taken advantage of. So I had to call my back to get a chargeback as PCconnection.com won't take the item back nor will they accept a mistake or refund or trade the item, all no. People beware of PCconnections.com. Don't bother with them as treated me horrible. Their customer service department is just not very friendly or understanding.
Save your money folks and don't get ripped off by PCconnections.com
If want a suggestion of good advice, bought something from Tigerdirect.com 2 weeks ago. They mailed me bad memory, I called them asap and they were concerned. Not a problem with them at all. I mean this is a fair company to do business with if they handle a problem with you.
With PCconnection.com that is not the case, so don't waste your money or time.
This is there location information
U.S. PC Connection Sales: [protected]
U.S. MacConnection Sales: [protected]
International Phone: [protected]
Hours: from 8 a.m. to 11 p.m. ET
E-mail
Pre-sales information
[protected]@pcconnection.com
International order information
mailto:[protected]@pcconnection.com
Mailing address
PC Connection, Inc.
Attn: Credit-Prepaids
730 Milford Road
Merrimack, NH [protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
This company is another name of Macconection, I ordered a Canon camcorder from Macconection with a very good price listed on their website with 200$ instant saving, the promotion was said to be ended very soon. I placed the order and waited for about 1 month and No camcorder delivery, I called them and they said that there's was an difficulty in supply, maybe due to tsunami in Japan (even it was 6 months after the tsunami, that's a funny explaination). The associate ask me to wait or cancel the order, it was not an urgent need for us so I decided to wait. Ironically, when I come back to the website, this camcorder was still on sale with the same instant saving, which was extended for more one month. I waited for one another month and nothing is delivered. I decided to cancel the order and come back to see the camcorder on their website, it is still on sale with exactly the same instant saving and now this promotion is still extended http://www.macconnection.com/IPA/Shop/Product/Detail.htm?sku=11079543 . I guess they will extend forever. And I also guess there are many customers like me, order, wait and cancel.
If they don't have this kind of good, why they still advertise it and let me wait for nearly 3 months? Never do business with this company again.
Pcconnection.com has a bad rap about their company. I have heard this before and wouldn't do business with them either.