Menu
CB Credit Cards Payoneer unauthorized charges
Payoneer

Payoneer review: unauthorized charges 21

T
Author of the review
7:25 am EST
Review updated:
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My card was charged many times with fraudulent reasons.

First time they told me it was buyer who decided to take his money back - $560 (3 months after buying), but buyer told me that it was their mistake and he contacted payoneer.com to load his money back to account, but it wasn't made and they are not confirmed that he contacted them.

Second time they charged my card as other buyer's refund - $60, but with the same unknown mistake and no reaction to buyer's call and e-mail.

And the third time was awful - they charged my card for $120 twice as like it was my hosting provider - serververpronto.com, now I know that it's a fraudulent provider also, but the payoneer.com made the charge as like it was only 1 payment from my account, they changed my account statements, and second payment was hidden!

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

More Payoneer reviews & complaints

Payoneer - scam 99
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Payoneer - #ma104 stupid anti-fraud blocking accounts 9
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Payoneer - missing funds account hacked 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Payoneer - paid for service, nto received 6
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Payoneer - identity stolen
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Payoneer - inappropriate exchange rate applied
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
21 comments
A
A
acc374105
Ufa, RU
Sep 09, 2023 4:14 pm EDT

I had in my Payoneer account 602.51 USD. After a few months, I logged in my account and saw a notice "Balance blocked". I tried to contact payoneer via chat and email, but did not get answers.

ID 374105

A
A
Alex0
, US
May 08, 2023 2:15 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Payoneer has stolen my money.

They blocked my account with my money on it, I can't get it out.

Your Customer ID: [protected]

Reference Number: [protected]

S
S
Sultan Mahmood
, US
Apr 11, 2023 8:02 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi

I have withdrawal funds by using the Payoneer service on Mar 17, 2023, to my local bank account. Till now I did not receive funds.

Customer care is not responding well.

There is no specific deadline or date. Every time we will respond by email.

M
M
Mehmet Dinc
Edirne, TR
Feb 09, 2023 3:42 am EST

I was using the payoneer since 2020. But they disabled the service to pay the money to another payoneer recipient. However I was able to withdraw money to bank account.

At Jan 30th, I got email from payoneer regarding my account was blocked.

I don't know what happend.

CustomerID: [protected]

A
A
Andrii Perebyinis
, UA
Feb 06, 2023 4:36 am EST

Payoneer have been holding on to $10105 of mine now and they refuse to answer any emails I send them. They have had my money since Jan1st and are making excuses not to pay me.

They are the worst company I have ever known and I would not recommend them to anyone. To me they are just like scammers.

They are ignorant.

View 0 more photos
T
T
Tyler Wright 075
, US
Dec 31, 2022 5:26 am EST

I was going to withdraw some money to my bank but all balance was charged manually and I had $0. It says that Payoneer charged it manually. I would like to know what happened to my account.

R
R
R. Gonzales
, US
Oct 02, 2022 8:44 pm EDT

I received my pay from my employer and submitted the document they required however until now they haven't released my pay?! are they going to hold them forever? worst service! will not use the service at all!

sent them email and got no reply at all!

customer id: [protected]

View 0 more photos
C
C
254carolll
Nairobi, KE
Aug 22, 2022 3:48 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I work on Clickworker and have been receiving my payments on Payoneer. Recently I sent my documents for verification and they are still under review. Two weeks now. My transactions from Clickworker were all cancelled. I don't know what this means and they are not offering any help

N
N
nissanka2000
, LK
Jan 04, 2020 9:13 pm EST
Verified customer This comment was posted by a verified customer. Learn more

what problom my documents i want payoneer card first send me card pay $30 ok

E
E
erolustun
, US
Dec 16, 2019 10:55 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Payoneer blocked my 2065 usd (I received it, but they block it and made it pending)

Also I was fully verified, but then again they want me ID, then I sent it, and now they are saying nothing, they are thieves, scammers!

I lost my 2065 USD, dont to the same ! Save your money! Dont let them to stole your money !

Asif zafar
Asif zafar
Rahim Yar khan, PK
Nov 13, 2019 6:55 pm EST
Verified customer This comment was posted by a verified customer. Learn more

My account was blocked since last month i have complaint many times and provided every data that possible but no positive response by agents i want to make transactions and pay salaries to my workers please help me to solve my issue

O
O
osmn yüksel
, US
Nov 03, 2019 6:06 am EST

many users have mxn in their payoneer account. Although I have repeatedly contacted payoneer, they do not define mxn in my payoneer account. they always give the same answer. but I know that thousands of people have defined mxn. This policy of payoneer causes me to incur losses in my sales. I want this problem solved.

S
S
Sushma Pandey
, NP
Sep 02, 2019 10:41 pm EDT

I lost my 25 dollars after tax from payoneer to bank account I asked a question with bank manager and he said it is happened with your payment code SHA when you change your payment code SHA to OUR then your problem will be solve so please help me to change this code

View 0 more photos
N
N
nola201
, US
Oct 31, 2018 6:41 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

My affiliate payout just disappeared. I checked with the company paying me and they confirmed, that the payment was sent. It never showed up in my payoneer account.

I contacted payoneer customer service 3 times via their web form. Each time they marked it resolved without solving anything.

B
B
Boitumelo Mkhonasi
, US
Oct 15, 2018 12:46 pm EDT

Hello am username:boi2mellowmk@gmail.com
Customer ID [protected]. I haven't yet received my card can u please send me the tracking number?

A
A
Anshul11
, IN
Sep 10, 2018 6:08 am EDT

My funds were received from Fiverr. But now my payment history is empty and received no payment in my account. Money was added to Payoneer from last 5 days. But is the issue why are you holding my money?

R
R
Rasim
, US
Aug 20, 2018 8:53 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I wanted to bank statement long ago but did not come.I wanted to bank statement long ago but did not come

R
R
RamazanAydin
, TR
Aug 14, 2018 12:58 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I informed Payoneer customer service three times to cancel my account . They three times turn back to me if I am sure to cancel ...I said yes please cancel ...

Still not cancelled...Is there any one there dealing with this issue

I want to cancel my account and never I will open again from payoneer .. I am really bored with this situation...

L
L
lauris.b22
, LV
Feb 13, 2014 8:47 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Yes. This company is stealing money. I am still waiting for my 300$ to return to Paypal account. As payoneer is saying that they returned the money, but it haven't come back at all. Most probably they did not send it back at all.

A
A
Anthony
, US
Feb 18, 2009 10:32 am EST

My card was charged many times with fraudulent reasons.

First time they told me it was buyer who decided to take his money back - $560 (3 months after buying), but buyer told me that it was their mistake and he contacted payoneer.com to load his money back to account, but it wasn't made and they are not confirmed that he contacted them.

Second time they charged my card as other buyer's refund - $60, but with the same unknown mistake and no reaction to buyer's call and e-mail.

And the third time was awful - they charged my card for $120 twice as like it was my hosting provider - serververpronto.com, now I know that it's a fraudulent provider also, but the payoneer.com made the charge as like it was only 1 payment from my account, they changed my account statements, and second payment was hidden!

B
B
babs2011
, IN
Jul 26, 2010 12:14 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have a complaint against Payoneer too. The debit card has expired and they have not returned my funds.

They are not responding to emails - payoneer sucks!

I am from India - could someone guide me how I could take action against them?