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1.4 202 Reviews

Payoneer Complaints Summary

20 Resolved
181 Unresolved
Our verdict: With Payoneer's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Payoneer reviews & complaints 202

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Newest Payoneer reviews & complaints

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E
4:47 am EDT

Payoneer rubbish the money

Payoneer account opened. No problems in the opening, but when the money is send to the account, your gentlemen have made up an excuse to address your inadequate . I have e-mailed many times did not work. There is no contact person already. On the top of our money, men lay down. This copany dont listen me, dont answer me at last they rubbusih my money.

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11:05 pm EDT
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Payoneer payment not received yet, no explanation, usd balance disabled

Dear,

Sir/Mam

Customer name Richard Zabinski he paid $609.93 on 5-11-2018 payment ID - 2562747.
After this 5-11-2018 date his card was tried to billed twice From payoneer United Kingdom. He is very angry and he want to file a case on you about this by having all paper records of trying his card twice after 5-11-2018. He had all documents from VISA. He is filling case through Lawyer & attorney general. Registering complaint with VISA fraud department.
Someone told me last week this payment of $609.3 is already canceled & will return to him this week. He did not receive anything yet nor I receive any confirmation about it.
It's really seems like something really fishy going on now. As I had a word four or five times with your customer service always same answer wait for few more days and you will get reply from us. but there is no reply from anyone. you are replying for refund not for my payment & account. That is really bad I read all reviews that you did this with others as well you took there money. I really want my payment to send to me or return to my customer. Give me answer or reply ASAP. Else I don't have any option to register complaints every where I can & ask my customer to do same because he got charged twice from United Kingdom Payoneer. He will case for fraud charge attempt.

Thanks
Lakhan Goel

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9:16 am EDT
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Payoneer bank withdrawal made on 5 april and still haven't received

So it was 5th of april last month I made a withdrawal to my bank account for payoneer and I still havnt received payment in my bank...amount was $6695.

I am contacting them on a daily basis...and still no progress. They tell me that they are tracing payment but I dont think that bank communications are this slow to take this much time...so I will ask users of payoneer to not to do big transactions because they have no high priority thing for you to get your issue solved which is what I am facing right now :)

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3:49 am EDT
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Payoneer account blocked

Payoneer is just pranked service with clients. I was an account holder of this platform but my experience was really terrible. I want to suggest to all people please never join this platform in your life please, please
I want to tell you about my crime, I forgot my security questions and Payoneer service blocked my account. when I contact customer service center to resolve my matter, I am still waiting for the reply even my hair's color turned black to white.

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O
12:19 am EST

Payoneer account blocked - payoneer

Due to the loss of my card Payoneer has blocked my account entirely. It takes me now more than 6 months to correspond with them. They impose that I must receive the card before I can access my money. I am so tired of this and I really need help. They requested (a) my ID; (b) my lease contract (when I was living with my friend); (c) now my utility bill (which reflects only codified address). They don't want to unlock my account whatever I say or do, they even referred me back to AirBnB to collect the money from there (which were paid more than a year ago by a tenant). I really need help as I really need to be paid by Payoneer. They are holding $1760.

Olga Labay

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I
3:02 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Payoneer release of my payments and issue of prepaid card

I am a trader. been working with UK and USA traders for the last three months
My traders are depositing with payoneer since 15 Dec 2015. Payoneer neither
release my money nor issue good standing official statement of my two
accounts. Even prepaid card has not been issued to me so far whereas I am
requesting since 15 May 2015. I APPEAL TO CEO PAYONEER TO ORDER RELEASE OF MY MONEY AND ISSUE OF PREPAID CARD

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P
5:01 am EDT

Payoneer it's very poor

I old like to get my money they sent in the middle of October. I opened a dispute and was promised to get everything till the last cent. It never happened, as you can see.
Regret I started dealing with them. I used several services before and this one was the most adequate. Well, it was a mistake.
Now it looks like a scam. I called all the provided phone numbers - nothing.
Please, help me to figure it out.

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M
5:44 pm EDT

Payoneer identity theft

After having my account drained by someone in Mexico l was alerted by payoneer of the suspicious transactions. l contacted payoneer and informed them that it was impossible for me to have made these transactions as l live in Australia. My account has been suspended, l am unable to accept sales on Amazon and all l got was an automated email requesting more proof of identity. Are you kidding, my identity has already been compromised and they want more. l have read other complaints and looks like l could be waiting months for this to be resolved. Contact on facebook only resulted in another automated message with no indication that anyone was actually looking into the issue. Apparently this is all my fault because l happened to use my card to make an online purchase. REALLY? My advise is stay clear of this establishment. l will be closing my Amazon account and cutting up my payoneer card as soon as l can access my money if it ever gets returned.

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2:47 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Payoneer payoneer account blocked

They blocked my account months ago. They asked me for copies of my documents claiming they need to comply with US regulations etc but they keep on replying to me they need to check but I found hundreds of similar complaints online and they are not releasing the money on the accounts. The customer service repeats like a broken record the usual "I have to wait" "They are checking" "I'll be notified when things are solved" These are not good answers. I haven't done anything wrong, I have $6400 on my account and I NEED MY MONEY!
I need Payoneer to release my money ASAP.

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Asif zafar
Asif zafar
Rahim Yar khan, PK
Nov 06, 2019 5:24 pm EST
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They blocked my account months ago. They asked me for copies of my documents claiming they need to comply with US regulations etc but they keep on replying to me they need to check but I found hundreds of similar complaints online and they are not releasing the money on the accounts. The customer service repeats like a broken record the usual "I have to wait" "They are checking" "I'll be notified when things are solved" These are not good answers. I haven't done anything wrong, I have $6400 on my account and I NEED MY MONEY!
I need Payoneer to release my money ASAP.

M
M
Mail Fatlindi
, US
Nov 28, 2019 4:46 am EST
Replying to comment of Asif zafar

do they reply to you now because me they still dont reply

A
A
arshad mehmod
, PK
Mar 17, 2018 3:51 am EDT
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They blocked my account months ago. They asked me for copies of my documents claiming they need to comply with US regulations etc but they keep on replying to me they need to check but I found hundreds of similar complaints online and they are not releasing the money on the accounts. The customer service repeats like a broken record the usual "I have to wait" "They are checking" "I'll be notified when things are solved" These are not good answers. I haven't done anything wrong, I NEED MY MONEY!
I need Payoneer to release my money ASAP. I will never use this service and I will don't need this account.

M
M
Mail Fatlindi
, US
Nov 04, 2019 9:04 am EST

do you have become your money back

Asif zafar
Asif zafar
Rahim Yar khan, PK
Nov 06, 2019 5:29 pm EST
Verified customer This comment was posted by a verified customer. Learn more

No i am trying to recover my account since last month but fail

Asif zafar
Asif zafar
Rahim Yar khan, PK
Nov 06, 2019 5:32 pm EST
Verified customer This comment was posted by a verified customer. Learn more

What should i do i really really need money

M
M
Mail Fatlindi
, US
Nov 28, 2019 4:46 am EST
Replying to comment of Asif zafar

i have the same problem since one month, but i cant reopen my account

ComplaintsBoard
T
8:17 am EDT

Payoneer finance

I did try to transfer money for my Bank Account from payoneer. It is $ 460, and my bank account are confirmed on website. I did it in 10/11/2017 and they started to create difficult asking 2 times my name on bank account, that is the same on Payoneer. My client number is [protected], already has 5 days and I don`t have my money, I have bills with large interest rates to pay with bank and the last support from Ronnie was the worst ever. He was trying to send me again a form to fill informations about my bank. I did try to cancel transaction and take money from ATM machine, they did a difficult thing again sending it to transaction department and holding my money.

Now I just wish all my money on bank account in Brazil and wish to close it as soon as possible.

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K
11:18 am EDT

Payoneer request to activate account

According to our conversation for activation my payoneer Account.
around 20 days ago with the Reference Number: [protected].
In yesterday I got one positive email.
But in today I got other email that made me hopeless to activate this account.

As now I wondered why at first response you said I can use my funds till out
Out amount? At the second email, why you said in deference?

Please kindly give me the right solution.

Hope to hearing from you soon.

With our love and care,

Jacky LONG
Manager
Direct : + [protected]

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V
3:00 am EDT

Payoneer they are the worst service ever

They are scammers for sure. All they want is your money and don't expect a great service from them. Thir employees are people who spend their time during the whole day doing nothing. I hope one day this business will be closed, nobody won't deal with them. They make everything worse. The worst part is that their customer support is non-existent, that's where all of their problems come from. They are simply horrible.

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J
2:50 pm EDT
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Payoneer payoneer are liars and hold my funds

I open accounts two weeks ago and received 600£ from UK based company. Uploaded documents straight away. My money was frozen I gave them a call to ask what's happening theyasked for invoice from the company so I sent them, it took 3 days to check the invoice and they realised my money so I made a bank whidrawal, after 6 business days I could not see my money in my bank account I rang them again, they saidthat I made mistake in my account number or short code which was completely lie and it's not even possible, so the money came back and been frozen again because they said that I didn't reply to one of them email where they asked to provide address verification...again..I double checked my email and 100℅ no email from them, another lie, I checked spam folder, all mail folder, nothing, so they sent me a link to upload documents, I uploaded, next day I rang them to ask how they are doing and guess what, they said I sent them blank email with no documents (lie again because I never sent them email, I uploaded them to their website and received confirmation via email) so I explained it to her and she said anyway we haven't got your address verification, so I did it again, and now again they said it takes few days to verify documents bla bla bla, but I can make another whidraw to my bank account, so I did it...now waiting for my money and by that time I did a google research and find out on one scam report website 360 payoneer reviews 90% was BAD, everyone having problems with them..If you can just stay away from this company, even me I don't know if I will receive my money or they gonna keep lying and hold MY MONEY.
Sorry for mistakes

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I
7:56 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Payoneer payments

I am a trader of Pakistan. I applied payoneer account in 15 May 2015 and my
traders have started depositing money in payoneer on 15 Dec 2015. I have
two registered accounts and my more than 150 Million US Dollars are in
payoneer but they(payoneer)

*1) Neither release my money more than 150 Million US Dollars

2( Nor provide/issue good standing official statement of my accounts

3. They have not opened my account Payoneer Virtual US Bank accou

4. They have not issued me Payoneer Virtual US Bank prepaid master cards

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M
5:22 am EDT
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Payoneer my account was hacked they are not assisting me

My acount was hacked and the hacker changed me email address, password and my profile
now I could not login to my account by any means not by email etc
I made a call and gave prove of my owner ship of account they promise me to send new settings and protocols on my that email that is consulted with payoneer account and that was not hacked and safe
payoneer gave me 48 hours time until there response via email but now it three to four days passed I did not get any update
I am very fed up of there support
I am in Pakistan and if I were be in america I wil definitely launch an fir on them
I need help

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I
ih4975437@gmail.com
, PK
Aug 26, 2017 8:08 am EDT
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I have two payoneer accounts with 150 Million US Dollars, But payoneer did not release my money and not issuing

my good standing official statement of my two accounts. Payoneer Virtual US Bank Account has not been opened

andpayoneervr virtual prepaid card has not been issued. please advise payoneer

ComplaintsBoard
M
9:39 am EDT
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Payoneer account deletion is hard! do not open any account with them!

I was having issues upon receiving payment from my employer so I switched back to PayPal. I had no issues with Paypal, the transaction was smooth. I decided to permanently delete my account Payoneer. The thing is, I cannot understand why Payoneer wants to hold my all my personal information for 5 years?!

In Paypal, if you wish to delete your account with them it's just one click away. You can delete your bank records as well anytime. However, Payoneer wants to keep it for 5 years. There is no option in their page to delete your bank records or to delete your account. You have to go through customer service. What a SCAM! DO NOT AND I REPEAT DO NOT REGISTER! PAYPAL IS WAY WAY BETTER THAN PAYONEER. I HAVE TO INFORM ALL MY FRIENDS, FAMILY AND RELATIVES ABOUT THIS COMPANY. WHAT A DISAPPOINTMENT.

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1:04 am EDT
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Payoneer missing withdrawal ticket # reference number: [protected]

Hi everyone!
I am a teacher from pk I teach kids online. I made a withdrwl of $289 on june 5th 20017 and it's been 39 day since then I have no sign of withdrwl in my bank account. I kept on asking them to find the money and all the time they say we are working on it it's bank not a post office where money can lost, afterwards I made another withdrw $213 and I haven't got that money either. It's a banking sectore money can never lost in banking sector twice. They have asked me to give them one more day and for the sake of good relationship in past I am willing to do 4. But after that i'l take all nesery action to get my payment back. I am not going to say they are scam because me and my family members are in relationship with this compnay for over 5 years and nothing like this happend in past. So i'll give them the benefit of doubt. Payoneer transfer fund to our bank accounts through an intermiatery compnay I don't wan to mentioned he name, they are real dum people. Because if it wasn't the case then I would not have access over my fund through mastercard. But payoneer is doing very lousy job

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Update by abdien
Jul 31, 2017 8:32 pm EDT

I have rreceived one of my payment the new one $231

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A
A
Ahtasham Hassan
, US
Jul 31, 2017 3:40 pm EDT

I am facing the same issue. Did you get it now ?

Z
Z
Zain ul Abdien
, US
Feb 18, 2019 9:48 pm EST

yes i got both payments 2 months afetr

ComplaintsBoard
M
10:14 am EDT

Payoneer complaint to payneer service

I, m iqbal 2016 apply pay:card and reciver card, long time i, m not any funds my account, I don't know how to load card, dollariis verry need, i, m request my friends 50$ 10/april/2017 he give me 50$ my accounts, wait 4 days recived no dollar,
Then
I, m contact help, he tellme i, m mony londaring do, my account block, i, m not contacts further,
Oh my card is use upwork, fiverr, freelancer, paypal others,
What do i, m any body help me.

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2:55 pm EDT

Payoneer no reply not unlocking my account having funds there

No reply not unlocking my account having funds there, They keep replying in 2 to 3 days and with same question i am frustated i aam really torchured. I want to sue them really . We have one national card only and we submitted that only and they are keep saying that you have different id before . How it can be i don't understand. I want my card unlock on urgent basis it has ben 15 days. reall sucks support everyday keep waiting. Government should block this as its is really mental harssement for own funds

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G
Graphic Designer
, US
Jun 28, 2019 8:13 am EDT

how will you receive your money i have two payoneer accounts which were says "your USd balance is disable contact with us for further details" when i connect to them they are just passing time and doing nothing i have 651$ in one and 364$ in other account please anyone here help me to resolve this issue. my email is [protected]@gmail.com

W
W
Wilson Waweru
, US
Jul 08, 2019 9:50 am EDT
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I have the same problem, have they replied to you yet. They keep saying the same thing to me, wait for a few days which turns out to be an eternity.

M
M
Mail Fatlindi
, US
Nov 28, 2019 4:49 am EST

do they resolved now you problem because i have money in my account and my account is has been blocked and now i am trying to open my account since 1 month but i am still waiting

ComplaintsBoard
J
11:37 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Payoneer payout/new profile transfer

i can't withdraw my funds from their account. i'm in this situation for almost a month and they are not Helping me. i have loaded funds from fiverr.com and after the load they deducted yearly fee, and telling me that i can't withdraw my funnds to my bank account if it's not over $50, i told them when my fund was over $50 i couldn't withdraw that funds on that time either. they continiously telling me that if i have over $50 then i can withdraw then i loaded another $120 and then my balance is over $170 and when i tried to withdraw i simply can't. again i have contacted with them then they said you can create a new account and tranfer all your funding sources and funds to that account and you'll be able to withdraw your funds. this this process i have lost 20 day's plus and my funds were frozen, they never reply quickly and never tries to solve any problem.

ok, so i have opened a new account and told them about that one. after almost 2 weeks they told me my new account wasn't approved ! what the hell ! how long i have to to receive my own funds ! Payoneer is a full scammer.

the time i'm writing this i still in their live support queue for 1 hour and seems like the queue never finish.

the message i got today is :
Dear MD Jannatul Nayeem,
Unfortunately, we were unable to approve your recent application for a Payoneer account and it has been declined.
If you have any questions, please contact us through our Support Center
Your Customer ID for this matter is: [protected].

i have also attached the full mail communication with them.

Can anyone sauggest i do i case agaist that scammer company in any international court. or is there any upstream company they are liable or responsible for their activity ?

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Payoneer In-depth Review

Overview of Payoneer: Payoneer is a leading global payment platform that enables businesses and individuals to send and receive money across borders. With its user-friendly interface and wide range of services, Payoneer has become a popular choice for freelancers, e-commerce sellers, and businesses worldwide.

Services offered by Payoneer: Payoneer offers a variety of services including global payments, cross-border transfers, mass payouts, and currency conversion. It also provides users with a virtual US bank account, which allows them to receive payments from US companies and marketplaces.

Ease of Use: Payoneer's platform is intuitive and easy to navigate, making it simple for users to manage their transactions and accounts. The registration process is straightforward, and once approved, users can start sending and receiving payments almost instantly.

Security Measures: Payoneer prioritizes the security of its users' funds and personal information. It employs advanced encryption technology to protect data and implements strict security protocols to prevent unauthorized access. Additionally, Payoneer is regulated by financial authorities in multiple jurisdictions, ensuring compliance with industry standards.

Customer Support: Payoneer offers reliable customer support through various channels, including email, live chat, and phone. Their support team is known for being responsive and helpful, assisting users with any issues or inquiries they may have.

Fees and Pricing: Payoneer's fee structure is transparent and competitive. While there may be fees associated with certain transactions, such as currency conversion or receiving payments, the rates are generally reasonable and clearly outlined on their website.

Global Reach and Currency Support: Payoneer operates in over 200 countries and supports more than 150 currencies, making it a truly global payment solution. This extensive reach allows users to transact with partners and clients worldwide without the hassle of dealing with multiple payment providers.

Integration with E-commerce Platforms: Payoneer seamlessly integrates with popular e-commerce platforms such as Amazon, eBay, and Shopify, enabling sellers to receive payments directly into their Payoneer accounts. This integration streamlines the payment process and eliminates the need for manual transfers.

Speed and Efficiency of Transactions: Payoneer's platform ensures fast and efficient transactions, with most payments being processed within minutes. This quick turnaround time is crucial for businesses and freelancers who rely on timely payments to maintain cash flow.

User Reviews and Ratings: Payoneer has received positive reviews from users worldwide, praising its reliability, ease of use, and excellent customer support. Users appreciate the convenience and efficiency of the platform, making it a trusted choice for their payment needs.

Pros of Payoneer: Payoneer offers a wide range of services, has a user-friendly interface, provides excellent customer support, and operates globally. Its integration with e-commerce platforms and efficient transaction processing are also notable advantages.

Cons of Payoneer: While Payoneer's fees are generally reasonable, some users may find them slightly higher compared to other payment providers. Additionally, occasional delays in transaction processing have been reported, although these instances are rare.

Conclusion and Recommendation: Overall, Payoneer is a reliable and efficient payment platform that caters to the needs of businesses and individuals worldwide. Its user-friendly interface, global reach, and excellent customer support make it a recommended choice for cross-border transactions and e-commerce payments.

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Contact Payoneer customer service

Phone numbers

1800 251 2521 1800 1320 0003 More phone numbers

Website

www.payoneer.com

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